This has to be the most beautiful, well maintained SPCA I have ever visited. The building itself…read morelooks epic from the parking lot. (And there is a good sized lot for parking, by the way!) Flowers were planted everywhere. You can see a big metal heart, a gigantic cow, and signs for the petting zoo and the farm walk. We started inside. When you first walk in you are greeted by the gift shop. Lots of fun things here. My daughter of course was totally entranced by this part of our adventure! Then we started with small animals. We saw bunnies, rats, ferrets, and turtles. They all seemed content and well cared for. Everything looked and smelled clean. They had hammocks, toys, food and water, and space to play. The kitties were next. Though the cages are always smaller than you'd like to see due to necessity, almost all of the them had a box, a bed, and a litter box, and quite a few were doubles that had places to climb, toys, and "privacy" visors for kitties who just wanted to nap in peace. There were a couple of larger rooms with cat towers and other fun things for free roam time and visitors! We saw the dogs last. There weren't too awful many, and most of the rooms were signed "staff only". So that part was a little bit disappointing. I would have loved to have a little more interaction with the pups! We wandered outside after that to scope out the petting zoo, which was closed at the time of our visit, and then the farm trail. We LOVED this part, as we got to see horses, cows, pigs, and ostriches! There was also a really beautifully done pet cemetery, complete with "rainbow bridge". If you're an animal person this really tugs at those heartstrings. You know what I'm talking about! The whole farm trail was just so beautifully done and well maintained. And it made for a decent walk, too! On our way back to the parking lot we saw some other things that caught our eye, like sidewalks bricks that were laid "in memory". Right next door is a playground, too! Absolutely 100% recommend for pet adoption, volunteering, or if you are just looking for a fun place to meander like we were.

Lollipop Farm is composed of a board of individuals that turn a blind eye to animal abuse. They…read morehave refused to step in and help dogs that were chained up outside in temperatures well below zero. In fact dogs have froze to death due to their negligence.They also have lied to animal advocates regarding dogs being kept inside an abandoned "house" without heat, food and water- stating that they were taking a dog that was in a crate and had eaten his way through the side- and was stuck and bleeding, for help. Animal advocates watched them back a van in to "take the dog for medical help" while numerous Rochester PD stood guard on the property. However, it was later learned that they never removed the dog- it was all a staged game. Lollypop takes in thousands and thousands of dollars- pays their board of directors massive salaries and continues to abuse and mistreat animals. STOP SUPPORTING THIS TRAIN WRECK!! THEY ARE USING PUBLIC DONATIONS TO FUND THESE SALARIES-NOT PROTECT ANIMALS. After walking through the above mentioned house - through feces and urine and finding more than one dog in this type of situation, Reno DiDomenico, from Lollypop, stated that they don't take action because nothing is wrong. You do the math.

Assistance is adoption process . Staff is attentive. They offer great advice when one adopts a new…read moredog into your home Joanne

Absolutely the best adoptipn network in Rochester, NY. They noyt only got me themost wondercful…read moreloving dog but they dont keep any dogs in crates or cages They are fosteted by amazing peopleuntil adopted. I got my dog Mickey from them and he has quickly become the most important thing in my life. I don't know what I'd do or where I'd be without him. He is just a littlebundle of love that you couldn't take away from me for a million dollars. I LOVEmy rescue dog. Call them first. You will NOT be dissapointed. They are the best rescue in NY, bar none!!!!

Great place to adopt your next family member. Its very small, not fancy and run by volunteers, only…read moreopen on Sundays but you can leave a message during the week or send an email an your call will be returned. I see there have been some negative reviews- know that they are operating with volunteers and are very low-budget. With that said, the volunteers I worked with were very nice and doing their "job." They want to know that you will will provide a loving and safe home before adopting. You will be "screened" and need to wait a few days before taking your new kitty home. There is also an adoption fee, they need to cover costs. The sweet cat we adopted was in a foster home and clearly very well-cared for. She was socialized with other pets and the owner gave her lots of attention. We are so happy with our new kitty, Phoebe Katz, THANK YOU!

I honestly don't know why anyone would give this place a good review. After no one responded to my…read moreon line application I went in person. They had me fill out a written application. Then I got to see the cats. The cat I was interested in was listed as gentle and loving. The gentleman who came to get her out of her cage had to call another staff to help him because he said she was "difficult". They let you interact with the cat you choose in a small room in the back. The room was crowded with random furniture and generally unpleasant. I understand that cats can be really nervous with strangers but there was no way to tell what her temperament might be in these surroundings. They offered to have the foster call me to talk more about her. Again, no call, no response. I'm guessing some of the people in there were probably volunteers but they didn't seem to know much about the cats in there (or much about cats in general). All in all it was a really disappointing experience. I ended up adopting from another agency.

The cats were such a delight but the upkeep of the shop needs improvement. I understand that smell…read moreis something hard to avoid but the location was dirty and needed TLC.

I'm not quite sure how to rate this place because I didn't go to have a coffee or tea, I went to…read moresit with the cats. The ambience was fair, I think they could've done a better job with paint colors. The furniture inside was also fair, I think they could've supplied more comfortable seating for guests. Their coffee bar was behind a door in another room so I assume you order up at the front desk and then they'll make you a coffee and bring it out, but I didn't want to have a drink there. The place didn't feel clean to me or invite me to linger. The bathroom was clean and the cats were wonderful. There were a lot of toys around to keep the cats happy. The owners were also nice, but I think their set-up could be a lot more inviting for guests.

Awesome people! Great animals! Slow moving animals but they are respectful and helpfulread more

Though I've never adopted from HEART I have stopped in to both their Hamburg and Williamsville…read morelocations. All of the volunteers are super friendly and so so caring! You can tell how much they love what they do. They're all extremely educated on their animals as well, if you need help finding your match they will find you the perfect cat. :)

I filled out an application - PAID their $25 fee, plus $4.99 for some other charge. Then i…read morecontacted the "BREEDER" that was "supposed" to have the dogs pictured on their website. I spoke with the breeder and she told me she did NOT have any dogs for purchase. She told me she has been trying to remove herself from their services and they will not take her off. They are a horrible scam. But i guess there will forever be people who are plain RUDE AND IGNORANT of other people's desire to buy an innocent puppy. These people are scammers and rude to the core. I requested a refund for the circumstances I was involved with, and they denied me the $25.00 refund. Please do NOT waste your money or time with them.

puppy mill! my dog is now a year old and has had issues! left review but they countered with lies!…read morewe love her but it has not been easy. Go look at the address it is a house not a kennel. read up on them and see when last inspected! please do your homework!!!! Look at a licencing government site!!!!! They get them from where ever and sell them for nothing but profit not because they love dogs!!!

Why are they charging $450 dollar so adopt a puppies and $350 for a adult dog aren't they trying to…read morefind homes for these animals?

I went with my best friend to look for a kitty for her spunky kitty at home. We spent many hours…read morelooking at and getting to know the staff and kitties. The staff was very friendly and informative. Even had to care for an emergency kitty that came in while we were there. They were very professional and attentive to both the emergency and my friend finding a perfect match. The facility was very clean and all the cats looked very well cared for. My friend ended up adopting Buttons and it was a wonderful experience for both her and I. I would recommend, along with reminding you this facility runs mostly on volunteers. I thank them for stepping-up and helping out in their community! I would highly recommend!

I thought they were very professional and nice. They answered all my questions about birds and…read moretaking care of birds. Overall Very nice would recommend.

Extremely unprofessional when I commented that one of the snakes posted on their Facebook,, which I…read morethought was a new rescue, was very overweight. I was hoping the rescue would be able to get the snake on the right path before adopting it out to a new owner, that was not the case. This "rescue" believes this animal is a totally normal healthy weight, and when presented with why that was wrong, they argued, became very defensive, and even personally attacked me about what I do for a living.. I have since been blocked. Always make sure you do your research into the shelter or rescue you're adopting an animal from.

I've been taking my dogs to Paw Springs Pet Spa for over 10 years. You can rest assured your dogs…read morewill be safe and receive a beautiful grooming. I can't recommend them enough.

Today was our first appointment with Heather, although I felt like we were already friends after…read moreall of her thoughtful responses to my Facebook messages. We've never needed a groomer until six weeks ago we adopted a underweight, scraggly poodle mix from Rochester Animal Services. Sir Walter Wigglesworth was not the least bit intimidated to visit. After snoozing in my arms while Heather and I discussed the best cut for his lifestyle, he happily headed off for his haircut. I cannot even tell you how amazed I was when I picked him up. It brought tears to my eyes. He looked AMAZING. I highly recommend Heather and Paw Springs for anyone who's nervous for their first grooming encounter. This was above and beyond. Thank you! (Picture shared shows Walter on the day we got him 3-1-18, and today 4-19-18 when we got home from Paw Springs. Incredible.)

I'm deeply disappointed and heartbroken over the treatment my dog Ace received at PetSmart. After a…read morerecent grooming appointment, Ace came home with a wound on his neck that he kept scratching and crying over. The area was raw, irritated, and clearly painful. When I reached out to the store, they failed to take responsibility. Despite there being a veterinary clinic on-site, Ace was never examined or given care. I requested an incident report, and though I was told I'd receive a call back, no one followed up. I eventually received a refund, but that doesn't undo the pain and stress this caused Ace. This isn't about money -- it's about accountability, animal safety, and trust. Grooming should never result in injuries, and every pet deserves to be treated with care and compassion. I'm sharing this so other pet parents know to inspect their pets immediately after grooming and demand proper documentation if something goes wrong. Ace is healing now, but PetSmart has lost my trust. #PetSafety #PetSmartReview #Negligence #AnimalCare #GroomingSafety #JusticeForAce The manager has failed to provide an incident report

Pet groomer Spencer told me my 5 month old puppy was "extremely difficult to manage" during the…read morebath & brush and would need to charge me an extra fee. I would've been ok with the fee and the comment in general had this been said differently. She looked like she just did not want to be there and it made me so uncomfortable that I ended up taking my pup to another Petsmart and had a GREAT experience. Turns out he has some difficulty with the dryer portion of the bath. Work on your customer service and don't work at a dog grooming place if you don't love dogs ...