Had a great experience! The staff was very welcoming. I came in for an emergency visit and they…read morewere able to accommodate me the very next day, which I really appreciated. Dr. Brian was fun to talk with--an awesome, chill guy who made the visit comfortable. Sally was great both on the phone and at the front desk, and my dental assistant was very caring as well. Highly recommend!

5 stars isn't enough for Dr. Vongchanphen and his team! They're kind, skilled and truly care about…read moretheir patients. Sally and Shannel are so helpful and kind. I'm so grateful to have found them!

Was not very friendly when I went there. Quite surprised at his behavior. Wasn't very…read moreprofessional.

Can't say I had a memorable experience here but sometimes that a good thing. Dr. Ross and his staff…read moreare pleasant, but the receptionist is condescending and rude. I dreaded interact with her, I still need to get my file sent from Hawaii to Ohio because she didn't have it ready on-time before my husband and I left Island on military orders. Even though I called in advance twice, so something else I get to look forward to dealing with on top of everything else in my life. I would recommend, but not enthusiastically.

I have been a patient for many years and my recent visit was disappointing. Every time I go every 6…read moremonths for cleaning I have a different hygienist same dentist. They always comment...wow, that's a lot of teeth! This last visit was upsetting. After my exam the dentist complained about my teeth not having space and I might have to pull one even if they don't bother me. I questioned why do I have to pull my teeth? The dentist then gave me a long stare and said because it's hard to clean. I've heard the rumors of people not wanting to go to the dentist and having FEAR of going . I need to find me a more professional dentist that cares about my teeth not just money. I would not suggest this dental practice

Love coming here! Been here since a little before Covid. When I get my cleanings, I fall asleep at…read morethe same time. Dr.Darren has always kept it real when it came to my teeth, and told me what I needed to do better. I'm sad he retired! But Dr.Chun is nice too! I refer all my family and friends here! They also offer sunbit, financial options for extensive treatment!

I'm very pleased with the visionary, top quality, professionalism, and higher level of dental care…read morethat I currently require from day one till present. Dr. Blake and his team also takes into consideration patients' complete medical and dental history. For example, using composite resin instead of silver amalgam for fillings to achieve top quality results while factoring in allergies. Highly recommended switching to Biotene products to relieve dry mouth which I didn't know I had and has been a daily lifesaver. Seeing the same level of dental care that my son received, business hours, closer commute via home, and work prompted an urgency to switch dentist. My only regret was not switching earlier. One of my friends also switched dental care to this office after reading the first review regarding my son's visits. I didn't find out till my dentist informed me and thanked me for the referral. Later, she informed me too. I'm equally happy!

I absolutely love this place. Highly organized with open scheduling with reminders for a busy guy…read morelike me. Every staff there, that I have crossed path with has been professional and courteous. My doctor, Blake I love that guy (No homo). Been going here since his Dad was a dentist. He retired. If you are lucky enough to get in, this will be your last Dental Office you'll ever wish for. ONE Big concern I have, not their fault! There is a "Ululani's" shave Ice shop right down stairs that I personally had stopped for a Keiki cup which I made the mistake of letting my wife know I stopped in. Wrong move...but my tummy and sweet tooth was delighted. Pineapple / Coconut, haupia ice cream, haupia cream topping. I'm not telling Doc Blake who I am......LOL

My dentist appointment was way overdue and I'm so glad that I was able to find Dr. Palola on Yelp…read moreand that they were accepting new patients. I had called other places, left messages, and not heard back. Which made me put off seeing the dentist even more. But the customer service here is top tier. Everyone is so friendly and professional. Dr. Palola's office in Waipio is located on the second floor, near the Waipio Costco next to the Starbucks. The office is clean and actually kinda stylish. I like the archways in the office and I was given a brief tour when I came in, which I liked because knowing my surroundings helps put me at ease. They go above and beyond to make you feel comfortable, they had a comfort menu with everything from blankets to a t.v. screen with Netflix. I only wish that I didn't procrastinate and made an appointment to see Dr. Palola sooner.

I rarely review my experiences however it's so different regarding getting your teeth cared for…read morethan I remember when I was growing up or even as a young adult, today finding someone who really cares about you and what you're going through is almost impossible. I have been having some issues with finding a temporary solution to help me get through this phase before I get my implants done and then I met with Dr. Fukuda she took the time to explain and tell me what she can do to give me the temporary solution and saved me from spending more than I needed to, all I wanted was my smile back so I can face the world and join the land of the living. I want to say to anyone that is having a difficult time finding a great dentist look no further Dr. Fukuda is awesome I have always been afraid of the dentist but anyone who can stab you with a needle for numbing and you cannot feel any pain deserves to be given dentist of the year award and if thy don't have such a thing thy should create one !!!

I had to call twice to confirm that my appointment was scheduled. It was cancelled. I surely did…read morenot want to get charged for a no-show. 6 days later, they called me back to see if I could reconsider rescheduling an appointment. Hmmm, how about NO! I don't want to be treated poorly or taken advantage of for my time and money

I haven't been to the dentist in a while because I was so anxious, but I met this lady that works…read morein the back and she's soooo nice to me. I think she has a same name as me, haha. The other assistants were also so sweet to me. They gave me a pillow for emotional support. 10/10 experience. Literally love this place. I found my permanent dentist. They make me feel so safe and heard.

Been going for year, he is awesome dentist and Lori is a great assistant with lots of knowledge and…read morecare

I have been coming her for over a decade. Dr. Shimao & Lori are amazing. They are very thorough,…read morequick and professional. If I could give them 10 stars they would get it!!!

Let me start off by saying David Lum himself is so kind and great!…read more His staff however make me never want to go back... To preface this, I have been going to them for years and have put up with a lot of crap from the workers but today, wow, made me never want to go back.... About a year ago the older receptionist gave me a lot of attitude and I don't even think she's a dental hygienist but she told the hygienist she'd handle my cleaning.... And of course, wouldn't you guess it? She claimed to have found 3 cavities.... I had eaten a protein bar earlier in the day and when Dr. Lum came in to see me I told him that and he said the "give" in the tooth the lady claimed she found could have been that. Seriously.... How dishonest.... Felt like she was just trying to create something wrong so I would have to spend more money to take care of it... Ever since then I have been so skeptical going back... I don't know the older receptionist's credentials so I didn't report it when it happened... Today, I got to my appointment early and they took me 8 minutes late. The dental hygienist I had felt like she was new... she had no spatial awareness whatsoever and as soon as she leaned me back she shoved the plaque scraper in my mouth and made me tongue bleed... She did my x-rays and kept pushing the machine against my face... Then as we were going through the cleaning she kept jabbing me with her tools and there was a point where she stuck the water sucker to the inside of my cheek to make it stay.... I move it off because it was uncomfortable... When she flossed my teeth she let the used floss drag across my face as she tried to get my other teeth... Then at the end after Dr. Lum had seen me and left, she apologized for stabbing my tongue and blamed it on me saying that my tongue moved and that's why I got stabbed.... Since when is that an apology? She basically told me "I'm sorry it's your fault"... I wasn't speaking or even moving for that matter... My teeth weren't problematic before my visit and it took an hour after my visit for my gums to stop throbbing ... She said she found my plaque on my top teeth yet my bottom teeth/ gums were in a lot of pain after the appointment... I thought back to my appointment before this one when the receptionists gave me a little calendar and they asked me why I go to them and not somewhere closer the where I live... Both the younger and older receptionists made me feel unwelcomed with that comment so I guess moving forward, I'll be looking for a new dentist... In the years I've went here, I have had one dental hygienist I liked and the Dr himself is great.... That's why they get 2 stars... For them.... They are the real MVP's/ stars... The rest of the staff there though, no thank you... I do not recommend this place! Unless you like waiting past your appointment time, getting bogus claims you have cavities that the doctor confirms really might not even be one, dental hygienists that make you bleed and your gums throb, and unfriendly receptionists ...

I have going to Dr Lum's practice for a number of years. The office is immaculate with a friendly…read morestaff and tropical fish tank. Today I had X-rays and cleaning. I don't remember the Dental Hygienist's name who cleaned my teeth but she kept me entertained while she cleaned my teeth. I didn't feel a thing and it was a completely relaxing experience. I can remember the days of dreading to have my teeth cleaned. I actually had a hygienist who said "No pain. No gain." That couldn't be farther from the truth at Dr Lum's office!