Elizabeth was quick to my inquiry but not pushy. She walked me through my different options and…read morefound great options. She has also made herself and the company available whenever I may need them.

I strongly do not recommend Bridge First Insurance. My experience with them has been frustrating,…read morecostly, and revealing of serious gaps in their knowledge and customer care. I had an SR22 filing, a legal requirement that only the insurance company can see--not the customer. In June 2025, I sold my car and canceled the title. I then asked Bridge First to cancel my insurance. They did so without warning me that canceling an active SR22 policy would lead to automatic suspension of my driver's license. The cancellation was processed by Jessica, with no mention of the SR22, no questions asked, and no warning. A simple reminder would have saved me from losing my license, paying $175 in fees, and going through the stress of reinstating my driving privileges. When I called to understand what went wrong, I spoke with Wade, who was dismissive and unhelpful. Instead of assisting, he said it wasn't their responsibility to check my file or remind me about the SR22. Worse, he tried to shift the blame to Progressive, insisting that they--not Bridge First--should have warned me. He also claimed he couldn't discuss the SR22 further unless I showed it to him or got it from the DMV--a clear sign he doesn't understand that SR22 filings are only visible to insurance providers, not consumers. As a result, I wasted another hour on hold with the DMV, only to confirm what Bridge First should have known all along. This is unacceptable. Bridge First Insurance acts as if they are only here to sell policies--not to support or protect their customers. They take no responsibility when things go wrong, and their staff clearly lack basic knowledge about what they're selling. They also refused to continue communication, leaving me to clean up the mess alone. If you're looking for a company that understands insurance and values its customers, look elsewhere. Bridge First will not stand by your side, and their negligence will cost you time, money, and unnecessary stress. They do not deserve the ratings they currently have.

Ty's team is fantastic! Kathy is my assigned agent and I can't say enough good things about her…read more She's is extremely responsive. We have since moved all of our insurance related business (home, car, rental property, personal property) over to Tys office. Customer for life great job guys.

Professional, friendly, and quick. I have multiple lines of insurance from Stare Farm, and I…read moreappreciate the many years of partnership. Thank you for the support!!

Art Lander was very professional and kind. He made sure to walk me through each step of…read moretransferring my CT policy to VA, and made the process so easy and worry free. The rate was outstanding, and the office is welcoming. Staff was always friendly (even to my three year old who was hungry and cranky!). Convenient office hours and location, too. I highly recommend this agency!

From the owner: Every business has different needs when purchasing insurance. Whether your business is new or…read moreestablished, Value Insurance Agency Inc. can help you navigate through the options and ensure you get the best insurance at a great value. Because Value Insurance Agency Inc. is an independent insurance agency, we can research the products of many carriers in order to find you the best combination of price and coverage. Value Insurance Agency Inc. is a member of the Independent Insurance Agents of Virginia, Inc. and the Independent Insurance Agents & Brokers of America. Licensed to serve clients in Virginia, Maryland, and Washington, DC. We specialize in Business Insurance, Commercial General Liability, Commercial Auto, Workers Compensation, Umbrella Liability, Professional Liability, Cyber Security Insurance and Flood Insurance. We are located in Alexandria, a short walk from the King St-Old Town Metro station.

Service is a joke and I've been to several AAA establishments and this is truly the worst. I waited…read morefor two hours to get my registration done on three vehicles and after the two hours, I was informed by the woman doing the registration that it was too close to 4 o'clock, and they couldn't do registrations any further. I about blew a gasket and the woman could see the great dismay in my face and reluctantly processed my three registrations where she improperly registered all three vehicles into the wrong district and so I had to go to DMV and handle it myself. Poor customer service and I'm thinking about canceling my AAA membership since I've never used one tow in the past 15 years and it was the DMV perks that made it worth the membership. Shame on you AAA.

The BEST service Ever! Needed a tow and AAA got me taken care of within an hour. Towed my Corvette…read moreto Rockville for service! Thanks to Ali my tow truck driver!!!!

If I could leave lower than one star I would. They lie, tell you they're going to fix something…read morethen find an excuse not to. Would never ever use Geico as an insurance.

I closed on a home in September and I went through GEICO and Jjeva Mweeruzi for a home policy twice…read morenow and I cannot be happier with the professionalism, responsiveness, and the value preposition that I received from my transaction! The fact that GEICO underwrites their own policies in-house was so crucial because for consumers like me, it helped me save quite substantially for the same, if not, better policy compared to other insurance companies. I shopped around for the best rate and Jjeva and GEICO gave me the best rate! Very happy client =)

It's very easy to explain the 5-star rating of my experience with State Farm. I've been with SF…read moreover 40 consecutive years. Throughout that time I've recommended many of my family members as well as friends to them. I've been fortunate to have agents or members of their staff that were always reachable, promptly responded to phone calls, texts, emails etc. Any claims were promptly investigated, reviewed and processed. They've routinely contacted me to explain any changes in premiums, recommend a change in liability to cover the ever growing costs associated with high-end vehicles etc. They insure my vehicle(s) as well as my home. Thanks for the opportunity to give State Farm a much-earned and valued 5-star rating!

I thought all the negative reviews couldn't be true, but they are. One of my policies got…read moretransferred from another State Farm agent's office to Sharon's. The first time I called her office to ask about changes, Sharon answered and was friendly. She told me she would get back to me by the next business day...she never did. 5 days passed and still no response so I called her office again. This time one of her employees answers, they offer to leave a message for Sharon. I ask that she call me back or respond to my email. ANOTHER week passes and still no response. I call her office and leave another message with her employee. At this point Sharon has failed to respond to 2 of my emails, and 2 phone messages and over 2 weeks have passed. The third week I emailed both Sharon's office and her directly. I also left voicemails on her office phone and cell phone. Guess what, no response. After 4 weeks, I get a random email from her saying the change I requested a month ago has been completed. The email contained a single sentence, no apologies. This is a clear example of the incompetence of Sharon Eddy's office.

Ernesto is the exact kind of agent you'd want and I highly recommend him and his services…read more He was efficient, quick, and kindly helped me switch renters insurance a few weeks ago. He was personable and very knowledgeable.

I called to inquire about obtaining a certificate of insurance for a non-profit entity. Even…read morethough the owner/agent was not able to provide the type of insurance I needed through Allstate, he took the time to educate me and provide a recommendation. He was very courteous, customer oriented, and knowledgeable. I would definitely contact this office again if there is a need.

I have had Paul Cole's as my agent for many years! He has always provided me with very efficient…read moreand reliable service

Shady, shady, shady…read more.. I had been a "customer" of Paul Coles for about three years. I called his office on May 3 to cancel my auto insurance policy. I spoke to a woman (presumably his receptionist) who confirmed that my cancelation would be effective May 4. On May 8 I got an email notification that my next direct withdrawal was scheduled for May 15. I signed on to my allstate.com account and saw that my policy was still active. I called Paul Coles' office immediately. Again, I spoke to a reception (Mr. Coles seemed to be "busy" every time that I called). The receptionist apologized, took my information again, and said that she would pass along the message to the agent so that he could cancel my policy. On May 9 I logged into my allstate.com account AGAIN only to find that my policy was STILL active. I called Paul Coles' office. The receptionist remembered me from my previous calls, and to her credit she was very apologetic. She stated that she would have Mr. Coles call me immediately. Guess what...he never did!! At that point I was imaginably fed up. I called Allstate's 1-800 customer service number and filed a formal complaint. The customer service agent canceled my policy...FINALLY. Thanks for the great customer service, Mr. Coles.

Horrible agency. Were very responsive when quoting me for auto, home and umbrella. Once these…read morepolicies were bound they didn't respond to email, text or voice messages. Terrible customer service. I cancelled all policies.

Stay away from this agent, horrible experience with Harvey, he cancelled my home owners insurance…read morewithout checking with me, and by the time I discovered that, he took 3+ weeks to re-instate it, had to call him every day over the Xmas through new year holiday, he claims he has no control over what happens with Allstate, don't know why agents exist if that's the case. Complete nightmare! Had to goto different Allstate agent, they took care of it and showed me proof in their system, while Harvey still had no answers, someone does not know how to use the computer or the phone within this agency, either way, complete waste of my time and caused lots of unnecessary anxiety.

I used this agency to insure my valuable jewelry. They LOST all of my appraisal. when I spoke to…read morethe owner she defended this by trying to excuse the agent responsible. This was a costly and unacceptable response to poor service!!!! Beware!! MB

I'm a millennial and I love shopping online, even for insurance quotes. But Anh and her team have…read moreprovided me the best price with other useful personal advices to complete my protection beyond car insurance. There's no aggressive sale, and I'm glad to have learned more about other insurance products to limit my financial risks. I also appreciate having some live agents to talk to -- especially when I had an accident, I was able to address any concerns and feel relieved that everything was taken care of. I have referred my family and friends to their business and would highly recommend you to try out!