Words cannot express my gratitude for Rachel and her amazing staff (Mandy and Lily) who assisted us…read morewith our insurance claim in a matter of minutes of receiving the call. Having an agent that truly cares for your well being and exemplifies customer service at the highest level is rare and is found in her office. Thank you so much for everything!

Rachel is the amazing!…read more Someone hit my parked car and wanted to settle without notifying insurance. Things were getting sticky and I was no longer comfortable going this route. I call Rachel and she made the entire process easy! You can actually hear her smile over the phone. And the personal follow ups is so rare to find now days.

After being a homeowner for many years, I've had to switch insurance agents a few times. Honestly,…read moreI had gotten too settled and didn't want the headache of making another change, but deep down I knew I needed to due to poor service and lack or response. Thankfully, it was seamless to make the change! In addition, I would refer my clients to past insurance agents and they would come back and complain about them. Now was the time to make the change. I spent over a week off and on searching online, comparing insurance companies and agents while reading countless reviews looking for positive consistency. It was frustrating and overwhelming, until I came across Marc Dixon's office with Allstate. Hands down, Marc had the most positive reviews I have seen anywhere, including over 1,300 on Allstate's website, and now I understand why. From my very first inquiry, I immediately experienced the difference in service with Marc and his team! They picked up the phone, Marc responded timely, they understand coverages, they genuinely care, will ensure my insurance never lapses (I still don't know how that happened with my last agent), and will take the time each year at renewal to review and update my plan if needed. Marc Dixon and his incredible staff, Lisa Walker and Antonia Meyer fixed a few concerning issues with my prior policy, guided me, and the switch was done! He gave me the peace of mind of knowing my properties are protected just the way I wanted, and managed to save me some money. I have never worked with an insurance agent who is on top of it, and runs a company so smoothly and professionally. Marc and his staff are amazing! With gratitude!

I went to the internet to request quotes for hurricane and hazard insurance. Most companies just…read moresent me a link that took me an endless loop to apply. Lisa-Ann was the only person that called me and got my information and gave me a quote the next day. The quotes were very reasonable and I'm considering going with them. However, my insurance doesn't lapse until August so I'm still looking at options. If Allstate is similar to others, even a little higher, I plan to go with Allstate because of the service I received from Lisa-Ann. She is very friendly and responsive

Al Morinaka to the rescue-Yay! Thank you so much for assisting our member with his auto insurance…read morerequest to give him peace of mind. At first, I didn't get a good service from the previous agent, but after following up directly with you- it made the process move much more smoothly. You sounded very professional and knowledgeable over the phone and by email. Highly recommend your location because it's people like you- that has a passion in their line of work to serve customers with a good attitude by email or over the phone. Thank you for your service. Member: C.Domingo

Al Morinaka and his dedicated team have always given me immediate excellent service…read more I highly recommend them and I've been with them for 13+ years! They give me peace of mind

I'm a life long Oahu resident. I recently switched my auto and homeowners coverage to State Farm…read moreand was lucky enough to get John Huey as my agent. He's not only a knowledgeable agent, but a very pleasant person to work with. Word to the wise, go paperless. Your mailman will thank you.

We are moving to Oahu and are not familiar with the nuances of insurance in Hawaii. John has been…read moreso patient, supportive, knowledgeable, and helped us to get so many issues resolved. Can't speak highly enough about John. We feel very fortunate that he is our agent

Very knowledgable and helpful in all aspects when it comes to needing insurance. Colin does a good…read morejob at taking care of his customers from start to finish - very much a family feel.

The customer service out of this office is beyond exceptional. They have been helping me and my…read morefamily for several years and we have never been disappointed. We recommend this office to everyone 100% !!!

When I first signed up with Allstate, it was because they were at the dealership when I purchased…read moremy car in 2016. I had been with Geico since 2003, and Allstate gave me better pricing than Geico did. Since then, Allstate is no longer at the dealership and my account got transferred over to Helen at this location. My daughter recently acquired a vehicle and needed basic no fault insurance. I was not feeling well, and had my daughter call here, and get everything set up for me because it hurt to talk. Helen assisted my daughter and then called me back to confirm everything. In this day and age, I really appreciate that she didn't just turn my daughter away because she's "not authorized". I'm extremely pleased with the price and service of Allstate. I would highly recommend to anyone.

After being with another insurance company for almost 10 years, I decided to see how other…read morecompanies compared. Luckily, I got a quote from Allstate and I'm saving over $50 for a 6-month car insurance plan. Lorie helped me with the entire process. She was friendly, easy to work with, and genuinely cared about my wants/needs for insurance. There wasn't a point where I felt like I was being pressured into something I didn't need, which is rare compared to other companies I got quotes from. Not only did I switch my car insurance to Allstate, but I also decided to get renters insurance too. Helen was also very helpful with providing real life scenarios to explain the different insurance plans. This really helped to put things into perspective for me. Overall, I had an awesome experience working with Lorie and Helen and I'd definitely recommend getting a quote!