Andresha S. assisted my husband with an issue and she made sure to call back when the issue was…read moreresolved! She had to contact the main branch to help resolve our problem and it was all fixed by the end of the day!! Mahalo Adresha for all your help and assistance!! Awesome customer service too!!

This is a good location and great customer service very friendly and was there to help with any…read morequestions that I had. Thank you for all your help and great service.

Ok so I'm only saying a 4 because I wasn't able to test ALL of the departments and services but so…read morefar I had a teller who was VERY KIND AND NICE AND FAST. I'm not sure if she wants her name mentioned but I'll just say she's an "ANGEL" thank you for being so hospitable and very kind. Not too many tellers are as nice anymore! It's as if they were robotically inputted into the system to be abrupt and polite! But NOT kind and pleasant. Still this place is very new and SPACIOUS! The fact that they have so much room in the lobby is astounding! There isn't any lines or ropes to separate the areas JUST YET! But if you do bank with ASB and live this side going WEST, I'd say come here because it's NOT CROWDED YET! But when the city is built, I'd say BE MINDFUL of the crowds! That's all folks! TIL next time... HAVW A GOOD ONE & MALAMA PONO

American Savings Kapolei Branch on Wakea St. We've customers with American Savings for decades…read more From Downtown to Kalihi and now to Kapolei. The staff and management are great. Very knowledgeable, friendly, and efficient. They take care of all of our financial needs. When they see opportunities they let us know what they have to offer. Can't beat going into our Kapolei branch and seeing and talking with them about our financial businesses and how we can potentially make it better.

My wife sometimes travels to Japan, and since the price of the yen is historically low right now…read morecompared to the U.S. dollar, she wanted to purchase a modest amount of Japanese yen. My first thought was to go to our regular bank, but after briefly thinking about it, I recalled how complicated things can become just to try to use their notary services. Upon checking, I confirmed that even for existing customers, buying a foreign currency may take several business days. Customers must visit a branch and "reserve" yen in advance, with the rate being determined on the day of reservation, and this service may not be available at all branches. I searched for a foreign currency exchange service and Currency Exchange International (CXI) stood out by being conveniently located in the International Market Place in Waikiki. We arrived at the Market Place just before 11 am, and having read a recent review placing them between Macy's and Pieology, I figured that Macy's would be easier to locate than the currency exchange. That's what threw off our search. There didn't appear to be an entrance to Macy's from where we were, so we had to go out to Kalakaua Ave. to reach Macy's, and the exchange was nowhere in sight. I did try to call the number but no one answered, understandable if the only person there was assisting customers. We went back into the Market Place and finally found it near the "Customer Service" sign and next to the escalator, and realized we had passed it before in our search for Macy's. When we reached the window, the gentleman was assisting a couple. I gathered they were purchasing currency by card, and that they were being asked to produce ID. After they received their currency and left, we were next, and I noticed someone else waiting behind us. At the window, I announced that I wanted to purchase Japanese yen and gave him the amount. He asked how I was going to pay, and I said "cash," and it seemed to be a straightforward process from there. He quoted the exchange rate he would be using, how much he would charge me for the currency, and the $5.00 exchange fee. I handed him the cash, and he passed back the Japanese yen and the receipt. Everything was smoothly executed. Later I had time to analyze precisely how the exchange worked. We were openly quoted an exchange rate, and by accepting, we agreed to it. The receipt had this disclaimer: "The exchange rate used for this transaction may vary from other exchange rates in existence globally." Using a rate which is slightly advantageous to the exchange and adding the exchange fee is how the business makes a profit. After comparing against other published rates, my feeling is that this was all worth it, given that we didn't need to make an appointment at a bank, for instance, and wait for them to obtain the currency. What might have taken days and involved an inconvenient location elsewhere was accomplished in a few minutes by going to CXI and paying cash.

Ease of ordering 4 stars. Cost of service 4 stars…read more In person customer service 2 stars. Me as I approached the counter: "Hi, I'm here to pick up won." Young male worker behind plexiglass window talking through unclear microphone: "Money exchange" Me: "I'm here to pick up my won that I ordered." Young worker: "Money exchange" Me: "I can't hear you. I'm here to pick up my won." Young worker: "Money exchange. Won IS money." Me: "I know that." (Worker proceeds to count out my won.) #1 As a worker, HELLO is in order. #2 Speak in complete sentences please. If the customer is not understanding you and you are saying the same thing over and over, you need to rephrase what you're saying because obviously, you are not being understood. "Money exchange" will not register with a person who does not exchange currency on a frequent basis. I have been to this location before to pick up euro and had no problem with another male worker. I have a masters degree and my husband, who is a lawyer, was standing right there with a confused look on his face as well. Emotional intelligence goes a long way in customer service.

Euro exchange went well, no waiting. No reservations no lines, very convenient. Only 100.00 euro…read morenotes were available though.

Traveling shopaholic…read more.. Always in need of some currency exchange that got me intrigued when I noticed this Ala Moana Center location on the Street Level right behind Centerstage. It's obvious what it is and understand it's the convenient mall location and I've been watching the numbers dip high and low and have asked if they sell a specific currency which they do and is so nice to know though noticed that they do charge a huge fee of $8.99 regardless of the amount that you're purchasing which can be reasonable if you're getting a large amount though reading further that they may need your personal information as well discouraged me quite a bit. They don't post the numbers so you just need to ask the staff which is very quick and easy but gonna check around further as this is not my thing. Thank you!