Since being taken over by Texan Insurance, customer service and competitiveness have really taken a…read morenosedive. I was a customer for years, but they were never able to even come close to the auto rate offered by Progressive, but then when an Allstate bundle beat what I was paying for auto at Progressive and homeowners through Suzanne Brown / Texan, that made me decide to leave both of them. My exit was handled very badly, my cancellation document, which I signed and have a copy of, was never sent to the insurer, so weeks later I had to call the insurer directly and get that taken care of myself. But this wasn't the only time, many times in the past I could never get my agent to call me back. I guess she was off chasing big commercial real estate deals, and we private homeowners are too small to care about? Well, the relationship is over now, and I'm glad to have EVERYTHING at one place, where I can look at it one one phone app.

I have been calling 281-558-2210 for a week and no answer! I had a Texan rep that was reliable…read more This is ridiculous!

Briana and the team did an amazing job assisting my mother to switch her auto and home insurance…read moreand saved her a significant amount of money. She left her previous insurance company of 60 years to join Team Phillips!!! As always, thank you and blessings to Briana and Jermaine. With Smiles, T. Brewer

I had the pleasure of working with Briana twice and she is the absolute best. She is professional,…read morethrough and very kind.

Carla took care of me right away as other yelp agencies DID NOT, she was straight to the point…read morewhich I appreciated and was able to get me a great deal for what I need for now. I got nothing but good energy from her and could tell she really cares, so I went with her over the other yelp project providers that were recommended for my auto insurance! There's a way to ask questions and treat people after working in customer service myself for many years some people just come off scammy and unreliable I appreciate Carla for her speedy service and due diligence, it did not feel pushy once again it felt like she cared. Highly recommend this company! She also advised she will always make sure I have a good price!

Carla was absolutely amazing. Being able to work regularly through your day and Trust someone can…read moretake care of a title replacement at the DMV, is a game changer. Her rate for this service is "Black Friday" good. If you need assistance at the DMV, you can trust that Carla will dependably handle it with grace and direct constant updated communication. Really appreciate you, Carla! You're cooler than the other side of the pillow!

Kevin Luong's office is amazing!! Excellent customer service! No matter who answers the phone I…read morealways get the best service! So glad we were placed with them when our other local office closed down. Highly recommend!

From the owner: TX-2035536 Our mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams.

All the ladies at this office are very nice and willing to help. I am very glad to be part of an…read moreagency that bring extra value to their customers. Even if you are not a customer and want a quick quote, they are always helping. Thank you ASAP!

I was looking for car insurance and ended up here. Awesome customer service by Jessenia. I never…read morefelt pressured to get their insurance and she was very patient when answering all the questions I had.

Working with Shannon Hartgrove was one of the worst insurance experiences I've ever had…read more She quoted and bound our home insurance using the WRONG ADDRESS, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over me, dismissed my concerns, and failed to listen when I tried to clarify details--details that would have prevented this mistake in the first place. When I finally called her out on the error, she took zero responsibility. Instead of owning the mistake or offering a solution, she became defensive and unprofessional, telling me "this is my agency, I own this, and you can't escalate to management." That response alone speaks volumes about her accountability and customer service standards. If you value: * Accuracy * Professionalism * Being listened to * An agent who takes responsibility for their mistakes Do not use this broker. A basic error like an incorrect address should never happen, and the refusal to own it afterward is unacceptable

My husband had a terrible experience working with Shannon. Working with Shannon!…read more She quoted and bound our home insurance using the incorrect address, which we did not discover until after paperwork was signed. This mistake cost us hundreds of dollars and created completely avoidable stress during an already high-stakes process. What made this situation even worse was her behavior before and after the error. She repeatedly talked over my husband and dismissed his concerns, and failed to listen. If you want to be respected I recommend you take your business elsewhere.

If you are looking for affordable insurance coverage on your auto that compares to the bigger…read moreinsurance companies out there, shop with Buddi! She just saved us $1200 a year and my coverage is better than what I had with Farmers! She is knowledgeable, quick to respond and has a great spirit with her customers. You won't regret getting at least a quote from her. Thanks again Buddi!