They are not truthful agents they do not fight for you and you'd think they are paying out claims…read morefrom their own pocket terrible!!!

They say with me, explaining everything to me, making it simpler. Very glad I came to this awesome…read moreteam. Any problems, they handle it quickly. I am very happy with how they've done everything for me and my family. Alicia Moore and all her team are the best team State Farm has. Thank you Stephanie Leo for going over all of my policy, and showing me what I have and don't have. Even making it simpler to me so I'm not confused. I didn't see something that was confusing to me after leaving from there. She made it seem like a friend was talking to me. Very happy customer here.

Fantastic service, great communication The whole process…read morewas smooth and their pricing and coverage is fantastic.

Giccela was an absolute pleasure to work with. She took the time to thoroughly review my existing…read morepolicies to ensure I had the best possible coverage. She listened carefully to all of my questions and provided clear, timely answers throughout the process. She also assisted with canceling my previous policies, which made the transition seamless and stress-free. I truly appreciate her professionalism and support.

Avoid This Agency - Five Years of Loyalty for a $0 Payout…read more I have been a loyal policyholder with Shelley Parson for the last 5 years, watching my premiums steadily climb year after year. I recently had to file my very first roof claim, only to find out they dated my roof at 44 years old in their system. When I originally took out this policy, I explicitly told Shelley that the roof was 10 to 12 years old, exactly as my professional home inspector had verified. Because of their massive dating error, depreciation and an insanely high deductible kicked in, leaving me with absolutely zero money to help with the replacement. To make matters worse, the customer service has been insulting: The Audacity: Shelley actually told me that once I pay out of pocket to replace the roof myself, I should "be sure to let them know" so they can cover it moving forward. The absolute gall. The Brush-off: She claimed she would "look through her records" to see if I ever followed up with proof of the roof's age 5 years ago. We all know how that goes. Because of this pending claim mess, I feel stuck with her for the moment while she continues to pocket my rising premiums. Do yourself a favor and find an agent who actually keeps accurate records and protects your investment when it counts.

Shelley is the best agent and makes the claim process easy and as stress free as possible. I have…read moreall my business and personal policies with her. Josh M.

I have since moved from Arkansas, but for 13 years I had an exceptional relationship with Village…read moreInsurance, and John Vorisek specifically. Service/responsiveness is second to none and John has, along the way, steered me to coverage with alternate carriers, that saved me a bundle, all of which he initiated. I can unequivocally recommend John Vorisek and Village Insurance.

From the owner: It takes a village Servicing Northwest Arkansas for over 60…read moreyears

Received a $600 30% + homeowners quote increase, I told them NOT TO BIND or bill the bank impound…read moreaccount as I was getting my own quotes. I DID obtain other quotes, but it was too late. Inspite of my clear instructions, they billed my home impound account and it was paid... NOT happy! Stay away...