We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

Aimee at Randall Moss has gone above & beyond multiple times with communication and explaining…read moreeverything we needed to know. A++ customer service.

From the owner: Randall Moss Insurance is an independent insurance agency located in Anchorage. We offer a variety…read moreof companies so we can help find the best coverage at the best rate from Safeco, Progressive, Umialik, Foremost, Griffin, NCIP, Protective, Symetra and more. If you need home, auto, recreational vehicle, flood, earthquake, umbrella, or life insurance, we can help you find the best value for your personal insurance. Our local team members have been a part of the local community for decades. As your neighbor, we relate to your Alaskan lifestyles and are committed to providing guidance for your insurance needs.

If you are looking for personal auto insurance, please talk to Jennifer at Alaska Pacific…read moreInsurance. My driving record wasn't the best, and I shopped both online, and around town, and Jennifer got me the best possible rates around. She is personable, understanding, and very professional. I highly recommend this agency, and I sold personal lines insurance for years so I know what I'm talking about.

This is how small business Alaskans do it! As a long time small business owner, I appreciate great…read moreservice and the definition of going beyond the call of duty. This firm will provide you EXCELLENT customer service and treat you like a large account! Ty spent an hour on the phone assisting me. She could have easily told me to call the main insurance holder and passed me off. Nope! She answered all my questions and applied notes accordingly to my account. Talk about 5 STAR service! I genuinely thank you Ty.

The Roy Briley Allstate Team has been nothing but kind and courteous when dealing with me in…read moreperson, and over the phone. They have been VERY secure and discrete when handling my information and payments. I go through them for Auto and renters insurance and have not had 1 single problem since I switched over to them from State Farm.

Amazing service! Recently moved here and had to switch companies. I was really nervous leaving my…read moreindependent agent I had back home that I had always been with, but the service I got here far exceeded my expectations. She was professional and friendly. Explained all of my options and got me the best coverage at an amazing price! I would highly recommend this agency.

I have homeowner's insurance, ATV, and 3 vehicles with these folks. They are a great group of…read morepeople to work with, friendly, and fast in responding to an accident as well as coverage changes. Very satisfied with Tom Plooy's team.

State Farm is one of the best insurance companies for Alaskans. Just be sure to go to a different…read moreagent than this one.

Canceled my policy years ago due to illegal practice of raising people's insurance due to other…read moredrivers and now the new excuse is the economy. My wife will cancel her policy now swell. Someone should look into these fraudsters​

I am a pizza delivery man and was in an accident while I was at work. I had told them I deliver…read morepizzas and now they are denying my claim because a17.44 order was in my car so they are denying my claim. I wouldn't be this upset if it wasn't for the fact that I've been delivering for almost 2 years and they told me my insurance doesn't allow me to use my own car for deliveries after my accident and I went to her office and told her what I did for a living. She's very pleasant with kids but if you actually want coverage go some where's else

I wish I could leave a negative star. I talked to Ellie at Progressive on August 1st at around…read more7pm. WHEN I ASKED WHY THE POLICY I HAD JUST STARTED, AND HAD PAID IN FULL FOR, HAD THE DOLLAR AMOUNT INCREASED? She then told me every person in AK is charged $86 dollars extra as a service fee to have insurance in Alaska--she said its approved by the insurance board. (As if that makes it alright to not tell people about it). So I asked her "your telling me that when I paid my policy IN FULL the person I was talking to KNEW that my policy would be increased by $86 dollars?" To which she said YES. "The service fee is stated in the documents sent out after the phone call." So I asked her--just to be clear--it is NOT told to the customer until after they have purchased a policy? Yes-she responded. So I paid up front, THEN I was billed for the extra charge! Plus I was then charged for installment fees as at that point I had no longer PAID IN FULL UPFRONT!!! This is shady to say the least and I will be contacting the better business bureau. Not telling a customer about a known fee and telling them--your policy total 'might' change--IS BEYOND SHADY!!! Progressive will do ANYTHING to get customers. I had to call THREE times to get my policy cancelled on the right day. And who knows if it's actually been done this time??