Judith was very professional and answered all my questions clearly and promptly. She even went the…read moreextra mile to check up on me to see if there was anything else she could help me with later on in the day, which I appreciated. All in all I am very pleased with her customer service.

Appreciate Lisa give a very professional help to customer she is truly likes help people and she…read moreis very experienced.

My parents and I have been loyal clients to Hammer Insurance Services for many years. The entire…read morestaff are exceptional at their jobs. This review is specifically for Ms. Nidia. She has been so helpful in all aspects of insurance matters. She is friendly, efficient, and very knowledgeable. She assisted my family and I with the million questions we had regarding adding a new car to the policy. She makes herself available to answer all your questions. Without a doubt, I would highly recommend Nidia to all of my friends and family. I am truly grateful for the superior customer service she has provided. If you're looking for insurance give Nidia a call..

stephani helped me get the most affordable quote in the SGV & i tried EVERYWHERE. she made the…read moreprocess on getting auto insurance helpful, efficient, & quick. also made sure i understood the policy as i am young & acquiring insurance by myself. thank you !!!!

My husband and I have been with this insurance for a long time. Always great costumer service and…read morevery attentive. I was adding another car to my policy and Daniela helped me out:) she was very friendly and guide me in what benifit me more. Thank you Daniela for your great costumer service.

10/10 SERVICE!!!! Typically anything having to due with my…read morecar is a nightmare.. but a HUGE thank you to Daniela!!! She helped me throughout the process of purchasing an up to date insurance policy that worked for me! It was so easy and she was VERY knowledgeable about all the policies and procedures I needed to go through to be able to hit the road with the right coverage!

Adriana's Insurance is exactly like a car dealership, they pretend to give it their all, and once…read moreyou sign on the fine dotted line, you're screwed - don't think about going back to Adriana's Insurance afterwards thinking you'll be getting the same VIP treatment, its not going to happen! I was @ their El Monte office located on Durfee because I had a couple of questions, the agent Marisol asked if I had any other questions because she had to take "this call", personally, I thought that was very rude of her part - I grabbed my belongings without saying another word to her and left - I now refuse to pay that "brokerage" fee and help them stay in business - Do NOT make my same mistake, if you can, go directly through an insurance company without having to use their services, remember, Adriana's Insurance is a broker, you will end up paying that "broker" hidden fee! Not worth it!

Worst experience I've ever had. Made my payment then they called and said it didn't go through so…read moreI make a bigger payment so now im good for 2 months, letter says im canceled, called to clear it. Then another call to say im canceled. All within 2 weeks. Awful customer service.

Great Insurance Agency! Customer services was very helpful . Thank you…read more DE LA CRUZ FAMILY AND ASSOCIATES

Great Insurance Agency! Customer services was very helpful . Thank you Luis and Carlos!read more

I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

I have had Kcal insurance for a year now. They have exceeded my expectations so far…read more 1. My Mortgage Co. is supposed to pay for my insurance, but they did not pay. Kcal insurance not only emails me to remind me. Their agent also calls me on the phone to remind me. 2. They are fast and efficient getting quotes to me on my properties. They carry a variety of the insurance companies and their pricing is very competitive. The larger the insurance agent, the more companies they are able to represent. 3. Kcal Insurance has the local feel with the national system. When I need help, I don't need to rely on having to wait for your agent to call Your back. They have a customer service phone number; every time I call a helpful representative always helps me right away. 4. When I called their phone number today an AI agent answered me in Chinese. Of course I didn't have good attitude with an AI agent and demanding to speak with a real person. The AI kindly asked what I needed, I answered it impatiently. To my surprise, the AI agent completely understood what I requested and repeated what I wanted and told me what I requested did require an actual agent and would transfer me right away. Wow. I was blown away by the Chinese AI Agent. It understood me and did not waste my time.

It doesn't make sense that, when requesting an insurance quote, Kcal requires me to send them my…read morecurrent policy and the quote.

I have been with them for years since we moved to LA. The insurances seems reasonable and clams…read morewere processed quickly. Also I called to pay my bills was very quick and easy, especially the staff there were very helpful and friendly. I highly recommended.

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

Jason is so kind and knowledgeable, we always ensure our properties with him. Staff is very…read moreinformative. Its always a pleasure doing business with him. I highly recommend him.

I would not recommend this agency to anyone. The Female Staff Member is extremely rude hard to…read moreunderstand and called endlessly to remind me the earthquake portion of the homeowners policy is up for renewal. Their carrier erroneously deducted the premium for a full year. The initial comment was you'll have your money in 3-5 business days. 10 calls later I might have my money by midnight. As an insurance broker Jason could have stepped in or call me personally. I'm disappointed in his business ethics and certainly do not wish this nightmare on anyone else. Time's are tough to be out 680.00 is serious and should not be shrugged off.

Absolutely terrible. The true test of a insurance company is when you really need them. And when we…read moreneeded them, they weren't there,..avoid going thru Capitol West.

Worst insurance experience. They didn't communicate important things that end up costing you money…read moreafterwards. They don't do their job, and are extremely helpless in resolving situations. Some employees are audacious, few were truly helpful, bare minimum is the best you can get with them. They change up their story to cover their mistakes, even when you have proof.