I work right next door at the gym and always have felt welcome and have been dealt with very good…read morecustomer service here! Very quick and easy process

The manager is THE most unhelpful person. After being in Banking for 17 years and knowing most of…read morethe rules and regulations it does not cease to amaze me how difficult Paul makes every transaction. I work with a non profit and we have a bank account there. If not for the convenience I would seriously lobby the group to move the account. Really really crappy manager.

Prompt service, great looking work at a good price…read more Unfortunately picked up a rock chip in my windshield, contacted 911 Windshield in the morning, there were at my house a few hours later. Windshield fixed. Very satisfied

Quick response, timely, quality job done repairing my windshield! Best job I have had done on this…read moretype of work, and have unfortunately had to do a few of these. Next time I take a rock to the windshield, will definitely be calling Jeremiah to fix it!

I recently took my 2017 Ford Fusion into Caliber Collision in Laguna Beach for a bumper repair…read more Not having been in an actual accident, I did not use my insurance to cover this repair. Everyone there was very helpful and the estimate was very reasonable. Once they started work, they realized they didn't need all the parts and were able to save me more money than the actual estimate. Tizoc and his staff were all great to work with. My car looks brand new again and I couldn't be happier.

After someone rear ended my vehicle my AAA representative recommended this repair shop in Laguna…read moreBeach and I made an appointment to have my vehicle repaired for Wednesday the 22nd of October. After calling to make my appointment the receptionist informed me that Enterprise would pick me up and take me to their office to pick up my rental. Upon arrival I talked to the Enterprise office and the Enterprise representative stated that he never received a reservation for a rental and I had to pay $300. I then asked Enterprise to drop me off at home until this matter was resolved the next day because my AAA representative had left the office for the day. The following day I contacted my AAA representative and he informed me that he never received a phone call from Caliber Collision confirming that I would be dropping off my vehicle to be able to get a reservation with Enterprise started for a rental vehicle. Once this matter was resolved I finally picked up the rental and contacted Caliber Collision to follow up with them about my vehicle. The Caliber Collision estimator named Ernesto informed me a few days later that my vehicle would not be ready until Wednesday the 29th. I was expecting to have my vehicle ready by that date and it was important that I have my vehicle back as soon as possible to be able to make my extra income with Lyft and Uber. Ernesto was aware of that and informed me that he would be pushing for my vehicle to be done prior to the 29th. On the 29th I contacted Ernesto and he brought me up to date on the vehicle and stated that the work was not up to his standards and had the paint done again. On the following week Ernesto gave me another estimated date and said it would be ready by Monday the 3rd of November and that he would call me to follow up with me in the morning when he arrived in the office. That Monday Ernesto did not call me with an update and I had to call him at 2:00pm. Ernesto then stated that the vehicle was not done because they still had to do some more work that included a recalibration. I dropped off my vehicle on Wednesday the 22nd of October and was finally able to get my vehicle on November 5th. I was glad this ordeal was over but when I sat in my vehicle I noticed that my fuel was at a quarter tank and I had left the vehicle with half a tank. I questioned Ernesto on this issue and he stated that the calibration guy had to take it to Laguna Niguel to have that done. As I was inspecting my vehicle there was a hat that one of the technicians left behind on the front passenger seat and a bungee cord in the back of my vehicle. I also noticed a very foul odor that smelled like a combination of sweat and oil that the technician left behind. The calibration technician also left the front mat of my vehicle dirty and also left a paper floor mat that they use to keep from getting vehicles dirty. I questioned Ernesto about this and the other issues and when I looked closely at the work they did on my bumper they left water spots on the paint and all I got from Ernesto were excuses. As I drove home my vehicle gave me an alert that stated that my collision sensors were offline which added more issues to the substandard service I received. Once I got home I gently rubbed off the water spots off the bumper and noticed a blemish. Once I received an email review I put everything that was wrong and then contacted their main office to talk to an area manager. Gabby the manager of caliber collision Laguna Beach supposedly tried to call me but stated that there was a busy tone and sent me a text asking me to make an appointment to get the issues resolved. I tried calling Gaby back and had to leave a voicemail and never heard from her again. The area manager Luis contacted me and when I informed him of all the issues Luis apologized and then asked me to make an appointment with the Laguna Beach location to get the issues fixed. I asked if I could go to the location in Irvine instead and Luis then contacted the manager of the Irvine location to bring him up to speed on my situation. I made an appointment to go to the Caliber Collision in Irvine on Monday the 10th of November and met with Luis to check on all the issues that I brought to his attention. Luis then had the manager of the Irvine location Bryan take my vehicle to the back for recalibration and then came back and informed me that the calibration was done and would need to keep my vehicle for repainting. My vehicle was done on Wednesday the 12 of November and looks great. No water spots or bad odor and a handshake from Bryan the manager of the Irvine location. If you ever need your vehicle worked on please make sure to avoid the Caliber Collision in Laguna Beach. The location is hard to get into especially with the heavy traffic on the laguna canyon highway and the staff seem to be on vacation when you need to get anything done.

I cannot imagine navigating the transition from private insurance to Medicare + Advantage without…read moreBlair. Blair took copious notes of our private insurance doctors medications etc and gave us Advantage Plus options keeping as many of our current doctors & medications as possible as well as the pricing options. We had several calls many emails exchanged and during the entire time Blair was patient, timely response to our questions as well as kind & gracious during the entire process. Blair has great follow up to ensure nothing fell through the cracks. My husband & I highly recommend Blair Milewski!

Blair was very knowledgeable and patient helping us navigate Medicare and all the options. Thank…read moregoodness! He was highly recommended to us by a friend - and we will be passing along his name to our friends!

I've been using MXP for over 10 years now, and they've always kept me with the lowest rates,…read moreproviding exceptional customer service. Joao Araujo is fast, reliable, knowledgeable, and always easy to connect with, whenever I need it. Really takes all the hurdles away, in anything related to insurance. We recently changed cars, and I had my updated insurance in less than 30 minutes. We use them for our home insurance in California as well. They did all the research and found the best type of insurance for our property, including fire protection, which can be very expensive. Great team to work with, and highly recommended!

I contacted the MPX office, requesting an answer to two questions specific to our policies…read more Earlier in the day, I had the great pleasure of speaking with Ms. Julia Cordeiro. She was thoroughly knowledgeable, became acquainted with the situation, and remedied the problems I had inquired about. Ms. Cordeiro was exemplary in her willingness to make a customer happy, and ensure the difficulties does not happen again. I wish all customer service representatives were of this quality. We will continue to make use of MPX for our insurance needs.

I went in here with my mom and Parisa was helping her out. The way she was made the whole situation…read moreless stressful, she was professional, helped explain things, was so patient and kind to both of us. She is exactly the type of person that one would/should see if they need help. She is so lovely and helpful to the customers and we are very happy and satisfied. As an employee this branch should be grateful to have her working for them.

I have been a wealth management client for the past 12-13+ years with Merrill Lynch/ B of A …read more I have received stellar service at my branch in Beverly Hills, CA and reasonable service at my branch in Las Vegas . 1 Year ago I moved full time to Laguna Beach - I opened a safe deposit box with Neva Andrews who was delightful & helpful. On the few occasions I have needed teller assistance with a transaction - I have had the most unpleasant, rude service from one teller in particular. Saturday the 2nd of September was the final straw -- I observed an elderly gentleman customer in front of me needing assistance. This particular female teller was beyond RUDE to this poor gentleman who was a bit discombobulated and she exacerbated his confusion with her lack of concern or helpfulness ! I then approached her window made a pleasant comment about her hair .. she did not smile or even look at my face ..obviously she does not enjoy her job ! The rudeness was one thing but the error she made in the transaction I requested created a situation where I had NO access to funds in either of my B of A accounts - as she did it improperly ! I received an alert post from B of A after leaving the bank. At this point it had already closed for the holiday weekend. I rang the wealth management department - they immediately recognized her error and rectified it for me. I rang the GM of the bank on Tuesday the 4th ... I left a specific message & asked for a call back -- it is now Friday the 7th . No one from this branch had the courtesy or concern to ring me back. This particular teller needs to be let go. hostile, angry, rude attitude!

Single worst Enterprise location in the country…read more Reservations are accepted and not kept, service was completely indifferent to the inconvenience created.

This location gets crazy busy but the main guy in charge does a great job of keeping in touch with…read moreeveryone waiting, answering phones or if he's not going to answer the phone, he announces it to the room. I thought that was a rather nice touch. He eventually handled everyone who was standing waiting, fixed a tech issue with an iPad, got me checked in then checked back out with a new car. The guy knows how to handle a crowd.

Here's a short and sweet review you can use: "Caliber…read moreCollision did an outstanding job on my car! The general manager really came through big time and made the whole process smooth. Big thanks to Steve and the entire team for their excellent work. The ladies upfront are also fantastic--always helpful, knowledgeable, and a pleasure to deal with. Highly recommend this shop!"

Terrible customer service. The front entrance female employee is not friendly or informative…read more Our customer service representative failed to Call us to let us know that our vehicle was not ready for pick up on the day we were told it was ready. We called on our way in and were given a lame excuse that the only person that paints called in sick and they didn't even bother to give us a courtesy call. We were assured the vehicle would be ready today at 430pm. We arrived before that time and were made to wait 30 plus minutes only to be told our car won't be ready to be put back together until tomorrow. Another day lost. I witnessed some employees grab popcorn out of the popcorn machine with his bare hands. I also witnessed an employee fill his water bottle putting his used water bottle right on the water dispenser nozzle. Not sanitary at all. Manager in the back office does not even try to engage customers as they walk in the door. I only hope my S Class is up to par. This is a State Farm approved shop which is subpar. Don't bring your car here. If I could give a zero I would.

Quick and friendly service. My battery was tested and replaced, all in about 15 minutes. Couldn't…read moreask for a better experience!

Thomas from AutoMedic made the effort to call me and wanted to 'make things right' after I posted…read moremy Yelp review. I had texted him about the hassle I went thru after my minivan's alternator went out in July 2026, 15 months they had replaced it. Somehow that text did not go thru to his phone. The alternator had gone out when I was on the road, 4 hours away from home. Once they saw my review (Sep 2026), they reached out within a few hours. This showed me that this company cares about its reputation and had high standard of customer service. We talked and Thomas told me he would refund me the cost of the alternator. I received the money but it was more than just the money that left a great impression upon me. It was the honesty, integrity and the willingness to listen to my less than great initial experience. Anyhow, I think of them as a solid business that puts its customers first. I have updated them to 5 stars. They have earned it!

Really happy with my experience! A special thank you to…read moreDmitry, who serviced my car. He was very knowledgeable, professional, and took the time to do everything carefully and correctly. I really appreciated his attention to detail. Highly recommend Super Service!

Best Collision !!! Low price !…read more A very good experience with this service. Thanks Guys !!!!