Peter was incredible. I have had such terrible luck with insurers, weird clauses, constant hounding…read morefor higher premiums and no flexibility in payments. Well this is NOT Horace Mann. If you're an educator of any kind, this guy is magic. He made the entire thing happen for me in less than an hour. Home and Auto - both cadillac type policies of the good old days. Still around folks! Thanks Peter! You made my life so so so much easier without even realizing it. Thanks for not wasting my time!!!!

Great value!!!…read more Somehow I got connected with Peter Tadevossian from Horace Mann Insurance, who I hadn't heard of before. Sure, the owl is my spirit animal, so their logo gave me a bit of bias but the quick service, equivalent (and sometimes better) coverage, and very competetive premiums were what really sealed the deal. Tadevossian is recommended by me, wholeheartedly.

Easy sign up process, Nancy was able to shop multiple offers with really good coverage and…read moredeductible options. Highly recommended 10/10 would call.

Giovanny was great! Talked me through all the steps and got me the lowest quote and worked with my…read morepayment options so kindly. Would recommend

Everyone go see my agent Jion ! He is professional, knowledgeable and his customer service is…read moreamazing ! I highly recommend him for all of your insurance needs.

Found them through Yelp. Reviews don't lie. They found best…read moreoption and explained everything very well. They are excellent in communication and they truly care! We will be definitely working with them in the future. Thanks Mel!

Alison is amazing. Truly worked wonders to find me the best possible option for my individual…read morehealth insurance plan. I have referred several friends to Alison as well...and all have thanked me. Highly recommend!!!

Where do I begin? To…read moresay my experience with this broker has been frustrating would be an understatement. I was originally enrolled in my health insurance through her back in 2017 by my former partner. After our separation, I needed to explore more affordable options since my financial situation had changed. Naturally, I contacted my insurance provider, Anthem, directly to discuss cancelling or modifying my plan. To my surprise, I was told I could not make changes through them and would need to go through my broker. That's where the difficulty began. When I attempted to contact Ms. Gordon, I was met with a voicemail stating that I needed to provide my credit card information just to speak with her. She would not answer questions via email or text--only through a paid phone consultation. This immediately raised concerns for me. I was trying to cancel my plan and transition to a different provider, Kaiser Permanente, and did not feel comfortable sharing my credit card information in that situation. Given today's environment, I believe it's reasonable to be cautious about providing sensitive financial information--especially when I was not trying to make a payment, but simply cancel a service. Interestingly, my former partner--who originally set up the policy--confirmed he was never required to provide credit card information just to communicate. It seemed that once my intent to cancel became clear, the process became significantly more difficult. Eventually, after I informed her that I had already secured new coverage independently, she reached out to me. During that conversation, she attempted to get me to state that she had enrolled me in the new plan, which I declined. At that point, I had deliberately chosen not to work with a broker due to how complicated the cancellation process had been. To be fair, when I spoke directly with Anthem, they were helpful--until they realized I had originally signed up through a broker. That experience made it clear to me that consumers can enroll directly with insurance providers and may have more control by doing so. In hindsight, it felt as though there was little incentive to assist me in cancelling, especially given that brokers often earn commissions tied to active policies. Whether intentional or not, the process felt unnecessarily obstructive. I'm sharing this experience as a caution to others: if you work through a broker, your insurance provider may direct you back to them for support--even for basic account changes or cancellations. That can create an added layer of difficulty when you're trying to make decisions about your own coverage. As a client for over seven years, I expected clearer communication and more flexibility--especially during a time when I needed to make a change. At the very least, alternative ways to communicate (email, basic support, or a receptionist) would have made a significant difference. Due to this experience, I plan to file a complaint with the California Department of Insurance so the situation can be reviewed.

Wow, this was the absolute quickest experience I've ever had at any AAA location. I was in the area…read moreand needed to take care of something so stopped in around 3pm on Friday. We were quickly checked in and directed to another line (with no one in it). We were helped almost immediately, faster than we were ready (filling out a form). I was shocked, I've never been to any location where I haven't had to wait at least 15 minutes. The employee was friendly and processed what we needed. I can't remember her first name but I was fixated on her last name because it was 'Rude' and she was anything but - she was so friendly, kind, and happy. We came at the right time before the rush, because when we left both lines were packed full of people. Ample parking in a large lot with easy access.

Normally I have always had the greatest experiences in Burbank until my last visit at AAA…read more I have newly become a disabled vet and needed a handicap placard. My naval orthopedic team filled out the DMV paperwork for me to turn in. I have been a member of AAA since 2009, got my entire family to sign up, and a few friends after a couple of "Good Samaritan" AAA stops. Heck, I even financed a honeymoon for some friends via AAA as well as my own with travel. I usually trust AAA with all my needs. So that's why I was flabbergasted to say the least when they turned me away. Not only that, but when I said I'd borrow my grandmother's handicap placard until I got mine in the mail, the rep threatened that I'd get in trouble because they scan. My family insisted I use it and the naval nurse advised that the DMV takes their digital paperwork and it was immediately approved. I want to advise this location to 1. If you cannot take the paperwork, tell your clients that DMV will take it online. 2. Please don't threaten a disabled veteran when you already see them struggling on crutches. Not the best customer service. 3. When in doubt, show someone you're going the extra mile. Ask your manager. Do something.

Please consider The expertise of Escueta Ins Services for all of your insurance needs. I've been…read moretheir client for over a decade now and I couldn't more satisfied. I call Dahlia for everything! She is very knowledgeable, incredibly professional, and super kind! She takes time explaining everything you need to know about your policy. She really goes above and beyond for her clients. Call and get your quote now!!

We've been with Escueta Insurance Services for 5 years now and are very happy with their service…read more They are courteous and highly skilled professionals who work hard to get the best deals. We currently bundle our car and home and our rates are very reasonable. They were even able to obtain earthquake insurance for our home which is difficult in California. Whenever we have questions, they are responsive with detailed explanations.

I don't usually write reviews about anything, let alone insurance agents, but I would be remiss if…read moreI didn't express my deepest gratitude and appreciation for the exceptional service and hard work from Mr. Wesley Doss with All-State. For several months, I've been dealing with the impending non-renewal of two residential policies for property that's been in my family for half a century. The underwriters were making a number of demands in order to renew - some justified and legitimate, some clearly designed and orchestrated to drop the coverage. Mr. Doss took the time to carefully and clearly explain exactly what needed to be done in order to (potentially) get the policies renewed. He was readily available by phone and email and went to bat for me on multiple occasions by contacting the underwriters directly to discuss multiple issues in hopes of resolving things prior to termination of the policies. Frankly, I was pessimistic about my chances given the woeful state of insurance in California and the bureaucracy I felt I was up against. Mr. Doss, however, remained optimistic throughout, fully committed to serving his client to the absolute best of his ability. I can now happily say mission accomplished, all because of the unwavering support, commitment and efforts from Mr. Doss. I know its trite and cliché, but you really are in good hands! Best in the 'biz as far as this customer is concerned.

The staff was amazing and worked hard to find me a policy. Samantha and Elva were professional,…read morethorough and quick to respond to my questions. I would highly recommend this office staff for your insurance needs.

Always give great service. I had a question about my policy and left a message on a Friday…read moreafternoon. It wasn't urgent and I didn't expect a call back til the following week. Juan called me an hour later and apologized for taking so long but wanted to research the answer to my question to make sure he had the right information for me. I was thrilled that he responded so quickly even on a non urgent matter and he got me all the information I needed. Great job!

Now that Michael is no longer working there.service from Onguard is almost nonexistent. The guy…read morenamed Art is ZERO help. I'm now on my own. As soon as I posted this review, Art called me right away and tried to help me and asked me to remove this review. I told him that I would modify it if his customer service improved. He then transferred me to his boss. I spoke to Aman who demanded that I remove this review or he would call Safeco to end my policy. Not only is this guy irrational, he is also extremely rude and merciless. Some people are not helpful but they're still casual and conversational. With Aman he is everything I cannot do a business with.

I had to fix an issue and WILLIAM was AWESOME. He was a huge help, went above and beyond . I wish…read moreeveryone had a chance to have a great insurance agent like WILLIAM to help them out. Cheers!!!.. I have had two different agent from RAPID....And they both were GREAT!!.Top Notch!!

I recently started a new auto insurance policy with Rapid Insurance Services (Policy # RAZ2720759)…read morefor my 2023 Toyota Corolla and proactively updated my autopay banking information before my first payment was even due. Despite doing everything right, I still received a cancellation notice and a $25 fee due to what was clearly an internal processing error. I spent nearly an hour across multiple calls. On Saturday I was told to call back Monday. On Monday, after being transferred to Diana due to "system issues", she initially took an accusatory tone and insisted I had missed a payment. The issue was only resolved as a "one-time courtesy" even though my updated bank information was already on file. When I asked to speak with a manager, Diana said Jerry (the manager) was in a meeting and would call me back. Instead, Diana called me again. I had to insist on speaking with Jerry. When he finally called, his response was extremely dismissive, defensive, and unprofessional. He accused me of wasting company time, questioned why I was even bringing up the issues since the billing was fixed, and showed zero interest in addressing the process failures or employee training. This level of poor customer service and lack of accountability is a direct result of the culture set from the top down under CEO Karo Davtyan. When a proactive customer is treated this way and management refuses to take ownership or show basic empathy, it reflects poorly on the entire leadership team. I have filed complaints with the California Department of Insurance and BBB. I expected much better from Rapid Insurance Services. Current and future customers should be aware of how escalations and management responses are handled here.

I have had 21st century , mercury AAA. SAFECO , every insirance C you can imagine…read more Progressive is the best. I never liked their ads but I have 8 cars and had to put 2 of my cars with them. They are the best ever. Technology , customer service. Excellent is the word with these people

Those of you who know me, I barely, hardly will give a 1 star review for an establishment. For…read moreonce, or maybe twice, I strongly agree with the other people with their one or two star reviews on Yelp. Let's start with their fake, phony advertisement on TV. With Flo, one of their spokesperson, representative for Progressive. They must pay her a good chunk of money to do this advertisement/commercial. Tell people lies. What crooks they are. I thought we were paying too much for our premium/deductible, with our Insurance Company. So I called them sometime last week, and spoke with someone by the name of James. He told me to go into the office and will discuss all the information right there and then. With that being said, made an appointment for 11AM, got up and went. Had to wait inside their office for almost 30 minutes--(felt like 30 years). I kid you not. He kept smiling at me and showing me his index finger--meaning he will be with me shortly. I had a seat and waited, waited and waited. I couldn't wait any longer, got up and left. Those people are BIG TIME SCAMMERS! Thank God, I didn't cancel my own insurance that my estranged husband, son and myself have for the past 30+ years. I feel dismayed, angry and frustrated. Choose other Insurance Companies that are more promising, realistic, dependable, reliable that actually make sense! I hope at least one or two people are reading this and will not go with this Progressive fake Insurance Company!