My family and I have been buying insurance from this company for years. I'd recommend them to…read moreanyone especially Eric who's always done his best to get us the best deal that fits our needs. He's always patient at answering any questions and will respond quickly to any help I've ask him over the years.

I have been getting my family's auto insurance here at this location since 8 years now, Mr. Ken…read moreKwok is a top notch with all auto insurance professionals, he is very helpful, patience and quick response on any auto insurance questions you might have. I was referred by one of my friend here and will continue getting my auto insurance here.

Ted was most helpful and getting insurance took less time than I thought. Great service.read more

This review is specifically for the Freeway Insurance location in Azusa, CA 91791…read more"I am posting this here to ensure it reaches regional management, as my attempts to resolve this at the local branch have been ignored. I initially had a good experience at this location, but the service quality has declined significantly, and the office now operates with the same lack of accountability found in any poor customer service environment. Following a vehicle accident, I requested a policy cancellation from my agent, Steve. He explicitly promised to handle it and get back to me, but instead, he completely ghosted me. His failure to act in a timely manner resulted in me being charged for weeks for an insurance policy on a vehicle I could no longer use, causing me significant financial strain. I attempted to reach management at this specific location to rectify the situation, but those efforts were fruitless. I was only able to get the issue resolved after being connected to a different agent, Luis Alfonso de Santiago, who handled the task flawlessly and immediately. While I appreciate Luis's professionalism, the lack of accountability from the rest of the team and management in Azusa is unacceptable. I am actively escalating this to higher-ups and will continue to do so until this matter--including the financial impact of Steve's negligence--is fully addressed.

I recently called to speak to the office manager or person in charge. I was looking…read more To change my insurance or when I called and asked to speak to who the office manager or to Sandy , they said can I help you with something? And I said no I need to speak with somebody in charge and when I asked again she said can I help you with something? I asked, are you in charge? And she wouldn't tell me and immediately got defensive and started screaming at me. Spokennoise it seemed as if she was worried about being in trouble for something. This is not good customer service. Sandy decided to reply that I have many bad reviews. Which I don't. I have both, but when somebody doesn't answer the phone In a professional manner at a business ie. HELLO Farmers Insurance. Can I help you? I think it's important to leave a review. So the owner knows. no, instead of reading my review carefully. She decided to Try to discredit me. I've been doing this for over 12 years.I am a Google traveler and I think that it was important that the owner knows how her people answer the phone. Maybe she should try calling the office anonymously and see how she is treated.

Awful customer service and completely disorganized. They never answer the phone. They make…read moreappointments and then don't show up for them. There's constant confusion and poor information about policies. Every single time we have to call this agent to deal with them we dread it. Finally fed up and going to move to another agent.

I was sent here through the YMCA to take a free live scan. Easy, walk in, nice guy helped me out…read more Easy, plenty of parking. Highly recommend for this service I used.

Ramon is always super helpful! Every time I have a question I call him and he remembers us. Very…read moreprofessional and welcoming! No need to pay any broker fee, although I would say Ramon totally deserves it!! He's our family's go to person when it comes to insurance!!!

This place have excellent service. I great local for every one try to buy a good insurance. They…read morehave a lot of option and best choice.

First Star: Great customer service. Second Star: Wonderful,…read moreknowledgeable staff. Third Star: Competitive pricing. Forth Star: Clean, comfortable office (with snacks!). Fifth Star: Acts fast, time is money! Working with Jack was a comforting and educational process! I was in a time crunch to get my car insurance switched over. I had a few different quotes from other companies that were comparable, but I wanted to go with Jack because he explained everything to me along the way and never pressured me to make a decision. Insurance policies can get tricky and quite confusing. Having a great agent will save you a lot of unnecessary headaches. When I finally made a decision, he acted fast and met my quickly approaching deadline. He is great and will be my preferred agent forever!

Alan Lee has one of the most knowledgeable and patient agents I've encountered. I've had many…read moreinsurance policies before with other carriers, and I actually never understood what I was actually paying for. Such as your Bodily Injury coverage on an Auto policy. I've always understood that insurance is by law required. But never understood what I'm actually buying/paying for. Until I called Alan Lees office. The agent John was patient enough to answer all my questions I have on my coverages. In addition, he was more than willing to show me and tell me what discounts I was able to get to save. Unlike other carriers where they just tell you "hey ___ this is your quote $______ per 6 month/ 12 months" In conclusion, I would highly recommend Alan Lee Insurance Services to anyone who's interested in getting insurance.

Look for Christopher Lee!!!! He's really the best insurance…read moreagent I've ever met. I've had a rough life in the past couple years, and the insurance premium kept going up for all the traffic tickets and accident I had. Christopher has been the agent who handles my insurance policy, and I have to say he's really patient. Had to admit that I was really rude to him. Especially I cursed a lot because the insurance premium went through the roof, and I really had a hard time to afford it. In the past three years, every time I called to argue about the premium, he always tried to offer me different plans with different coverage levels. He even explained in detail what's the difference between each plans, like how much I might need to pay out of the pocket with low coverage, how much I am wasting on insurance premium with low deductible, or what situation I might get into with higher deductible. Seriously, I've never met an insurance agent that would do that for customers. Most of them just want your money. I still remember the accident I had back in 2014 after I removed the full coverage. The insurance company told me that they not gonna pay to fix my car, and I was extremely pissed. Every time this agent office called me, I just hung up. Christopher called me almost every other day and tried to help with it although the accident was my one fault, and there was not much he could do. I really appreciate all the helps he's offered when I was struggle with life.

I have consulted agent Wayne Cho for quotes on automobile insurance. Mr. Cho patiently walked us…read morethrough the detailed coverages and addressed all our concerns. He then obtained an excellent bargain for us. Mr. Cho is very friendly, responsive, and helpful. Highly recommended!

I am so happy with their service. They were extremely helpful and I saved money on my insurance…read moremoving to them. I totally recommend them for anyone looking to change their insurance.

Excellent customer service. Henry Wong is a true gem, professional and caring in a very humanistic…read moremanner.

Charles Schwab has a hit and miss reputation as far as locations and services offered goes. None of…read morethe location in vegas was willing to sit down and help you form a financial plan for an existing account. This location however, went above and beyond to help and Kevin was amazing in his explanation and dumbing it down for the normal person. Appt went very smoothly and I was able to do what I wanted. This location is amazing and extremely helpful.