I am writing to share my recent experience at your store. This is my favorite place for travel…read moreclothing and workout gear, but the exceptional customer service is what truly stands out. I had a great experience during my last visit thanks to Elisa and Amanda. They were both incredibly courteous and helpful throughout my time in the store. Thank you for maintaining such a high standard of service.

I loved this place when it opened. I shop regularly, it's really nice to try stuff on when I was…read morelimited to only online shopping for so long. But wow this store has been on a steady decline the last 8 months. The staff member with the blue hair is so unfriendly, I have interacted with her on at least 4 shopping occasions and all have been unpleasant. She's not friendly, makes rude facial expressions to her coworkers when working with customers and thinks nobody notices. She has never greeted me. The really friendly customer service staff have never lasted here, but all the unpleasant ones remain which is usually a good indicator that management is lacking. Now when I go to the store I just keep to myself, I'm too nervous to ask for additional sizes due to so many unpleasant experiences. It's not just the girl with the blue hair, but she does seem like the worst. Too bad, it's a beautiful store styled well and in a great plaza.

This store is so nice! The sales staff is not only friendly but extremely helpful and makes the…read moreshopping experience truly enjoyable! Highly recommend this store!

I've shopped M Frederic for years, and have never been disappointed in the quality, styles and…read moreselection. Their sizing is accurate and I love the distinctive selection of clothing, even adorable baby and children's clothes. I've always gotten more than my fair share of 'bang for the buck' in compliments and how well the clothing holds up. Love that there are so many M Frederic locations now

I saw this boutique walking around the promenade and saw this place is related Fred Segal! The…read morewindow display had free city clothing. Came in hoping they would have aviator nation as well, unfortunately they don't. Hopefully they'll look into it LOL. Still wanted to look around and saw that their products sold are more independently made and owned. They have the cutest unique candles and scent related items. The store is clean and organized with friendly attentive sale associates. Discovered new brands that I will purchase more in the future. A good selection of denim too - such as Mother.

Love this store. Great to pop in and get something really cute and stylish. I shop there a lot.read more

I pop in to this Tillys alot usually just to browse and see if I find any gems. At my recent visit…read moreI found the COOLEST purse for my mom! It's vegan and looks straight out of the 70s with a cool rocker vibe. If you're in need of a new fab bag, run to Tillys! Staff are so nice here!! Always a great experience.

Staff were very rude to us when the store closed, and very bad customer service. Nobody was in the…read morestore, and very few workers. I wouldn't recommend coming to this store, find another store that closer.

Very torn because this place has great stuff at reasonable prices but it is NEVER open when it says…read moreit will be. Can't trust their listed hours 90% of the time, calling them/emailing/voice-mailing gets you no response, and now even the signs they post are unreliable! Last month I came (closed, obviously) and saw posted on the window "closed for the rest of the month, will reopen on February 8th at noon". Well, I came at that exact time and it's still closed. No note or anything. Really frustrating to have no line of contact/updates without physically driving to the store. To top it all off, currently their website that Google links you to is a scammer website. Their domain must have expired. I really wish I knew what was going on.

Came here with a friend. Shop is very small and not very full of stuff. Feels extremely limited…read more My friend liked that they had some vintage band tees and they had a fair selection of jeans, but I also saw more than one item that was honestly worn to tatters. Is that fashionable? Very strange mix of stuff. Staff was polite and friendly. The store does have a dressing room to try things on.

What a wonderful place to shop! Lettie was so helpful and knowlegable. I tried on MANY boots before…read moreI found the ones that fit perfectly, and the prices were reasonable. I never felt rushed or like the length of time I was there was too much. The boot color I wanted was not in stock, and like magic UPS delivered them while I was sitting there! Lettie said "your boots are here!" I cannot recommend this place enough. SO nice to shop in a mom and pop business instead of other, larger competitors. I will definitely return.

I'm in from out of town looking for a hat for work. I only had two really guidelines and that was…read moreit had to be a cattleman's crease and something I could beat the heck out of because in law enforcement we sometimes get our hats knocked off our heads. Walked in and was a bit overwhelmed with the amount of hats on the wall and thought I was about to get roped into trying on a million different hats. I wish I had asked for her name but the nice lady working today was super friendly and enthusiastic. She immediately had an idea for me to try and I instantly loved it! I also appreciate she didn't try to put me in a crazy expensive hat. I was willing to spend more than I did but she found a great looking budget friendly hat that fitted all of my needs. 10/10 will come back for future western wear or even shop online if they have that option.

Friendly helpful staff. Nice selection of women's, men's,…read morechildren's & baby clothes. Easy no ask returns if needed. Great prices. Clean & organized.

This was a low customer service experience. I returned a $28 top within hours of purchase after…read moretrying it at home because the dressing rooms were closed. Instead of verifying a same-day receipt, the associate (Fariba) and her manager defaulted to suspicion rather than verification. A receipt from a purchase made just hours earlier should have been the primary reference point. They relied on an internal process failure involving a missing "red tag" that was not on the item when sold and attempted to shift that burden onto the customer. That is a store issue, not a customer issue. There was no acknowledgment that closed fitting rooms directly affect return rates, and no adjustment in how the situation was handled. They did not account for context or apply basic flexibility in resolving the return. The interaction became repetitive and defensive rather than solution-focused. The lack of listening, judgment, and basic problem-solving made a simple return unnecessarily difficult. They should be embarrassed that this is their level of customer service over a $28 shirt. Fariba continued talking throughout the interaction, repeatedly trying to prove her point without resolving the issue. I ultimately had to ask her to stop talking so much and focus on the return, rather than continuing the back-and-forth. NO CUSTOMER SHOULD EVER HAVE THIS EXPERIENCE.