Not impressed. Customer service was a hit and miss depending on who was there in the front. Hence 2 stars. Halls smelt of weed and cigarettes. Woken up a few a nights with yelling and screaming. Tells you a little bit about the crowd here. Parking for an empty lot that's pretty sketchy tbh. Outlets in rooms didnt work so I had to charge my phone by the desk area. Stains on sheets made it- questionable. Stains on towels as well so I had to request a new ones. Not worth it here unless yiu absolutely needed to stay close by. Should have gone to the Omni read more

Hotel is not a good stay. Checked in and they put me in the wrong room. Went back down to get the correct room and that room was stale and dusty. I would not stay back at this hotel again. read more

It was great overall. However, the bottom of the shower entrance seemed to have a little mold. Other than that the room was very clean. There were no bathrooms in the lobby, so the bathroom in the rooms where the only option. read more

Had a quick 3 night stay here. Location is great and the hotel was clean, smelled good, and had a lot of amenities for the price. There is parking available which is a plus and my room was a lot bigger than I expected. Overall, was a good experience! read more

Thieves! We left valuables in the in-room safe. When we checked out we forgot to grab these items. Instead of calling us immediately upon cleaning the room, the staff opened the safe and stole the valuables from the safe. When asking the manager about the process of how safes are checked, he gave inconsistent answers and even asked for our safe code. Complete disaster. Never stay here unless you want to risk loss of valuables in your room, particularly the room safes. A bunch of crooks. Disappointed is an understatement. Stay anywhere else. read more

All I can say is Wow! I visited Dallas last week and I can't even express the amazing customer service from Aloft. Joshua Jackson, the front desk Manager (I asked him for his card because he was so amazing) is the most welcoming, caring, and customer service oriented person I've met. To be honest I tried to recruit him.. He always has a smile on his face and is so incredibly polite.. his front desk staff shows what a great Manager he is.. they are all so great including MS. Sally who manages the bar.. I would recommend this place 1000x times and will definitely stay again! read more

Great hipster hotel downtown. I was attracted to the quirky look and free parking, and we were very satisfied with our choice! Free parking right out front, adequate downtown location, huge lobby to hang out in, and a nice gym we felt comfortable using. The facility is a converted warehouse building, and they did a really cool job with the effort. Lots of extra space that gives it a spacious feel, and the vibe is quite cool. Our room was neat and spacious as well, with a wonderful shower that we very much enjoyed. Plenty of choices in the to go grab and go, but not many healthy ones. Would definitely stay again, but you have to be open to the unique Aloft experience. read more

Ha! The Scary Spice of hotels in Downtown Dallas! This place was nice. It has a great location, right on the outskirts of downtown, across from Pioneer Plaza. All the rooms have windows that look out on Dallas. The room looked out mainly on a cellphone tower that was positioned right outside the window, but I didn't come to Dallas to peer out the windows. This hotel is pet friendly! There's no surcharge for having a pet! They welcome four-legged friends! Woof! The corridors smelled heavily of cleaning products, but the rooms were clean, and smelled nice. The room came with plenty of pillows, and a comfortable bed and a nice television. The towels were comfy and adequate. When more towels were requested, they were prompt about sending up fresh ones. Yay! The hotel design was funky and fresh. There's a bar at the bottom, WXYZ, which apparently people who aren't even staying here come to visit. Parking is in a private lot, which usually charges, unless you're staying there. If you're going to the bar, you can get your parking fee refunded in the form of bar credit. Smart! This hotel is obviously an old warehouse or office building or something that long precedes the Aloft Hotel. It's really cool to see how they changed things around without erasing the history of the building. My least favorite thing about this hotel was that there aren't ice machines on each floor. If you want ice, you have to go down to the lobby and get a small baggie of ice from a freezer. The bags are about enough to make a few drinks with, but if you need to fill up an ice chest, forget about it. read more

ALoft. So I was very curious since I've seen so many Alofts all around Silicon Valley and Austin. They look so modern and trendy and of course since I needed a hotel in Dallas why not check out an Aloft. The Dallas Downtown location has spacious amount of parking. Yes!!! Cons: Because the parking space is public and open, there's always sketchy people walking around and asking for money. So do not leave valuables in your vehicle! Walking in to the checkin counter: ummmm......did I just walk into a hotel or some tech company? I was seriously confused for a moment. The check in desk looks like a company reception area, small kitchen nearby with a mini fridge with bags of ice. Yup, don't expect an ice machine. Go up some floors and you'll be lucky to see a decommissioned slide! Like Google's infamous slide! The room was okay. Just your standard hotel room with a musty scent. Overall my stay was average, and I definitely can't complain with the deal I got through booking.com and free parking. read more

I have now stayed here twice and loved it both times. The remodel of the old brick building is amazing. The rates are fair. The rooms are large and welcoming. The open lobby area invites guests to hang out and have a drink. They have live music from 8-11 every night and the woman singing last night was actually good. The location is spot on in the heart of downtown. I like it because it's a short bike ride or drive to the hip Deep Ellum neighborhood where there are some great restaurants and breweries. This is a gem that you should definitely consider when you visit Dallas. I will absolutely stay here again. read more

See all

We almost couldn't find it - it looks like an office building! But it's really cool, design-wise. Big loft style rooms, airy. Located right beside the convention center, walkable. I like that the hotel has a big lobby, lots of food items to purchase. Room service was lacking - tiny menu and mostly frozen food, but I was glad they had some hot food options on site. Service was solid. However, the WiFi was pretty terrible - which could be an issue, especially when traveling for work. We all had to use hotspots. read more

It's hard to beat this hotel when it comes to a convenient downtown location and a really fair price. It's certainly on the casual side -- no room service, spa, or hotel restaurant. BUT it's pretty adorable. Trendy, colorful, clean, industrial. And there's a great little bar, a convenient store with basic snacks and such, and a pool. Unfortunately during our stay the pool was closed for reasons unknown. We were simply told that the pool wouldn't open until the following day. We were mildly disappointed because lounging at a pool bar is like... my favorite part of hotel lodging. Aloft did their best to help us out by giving us passes to the pool of a nearby hotel. I love the loft style rooms with gigantic floor to ceiling windows and exposed air-ducts, piping, and brick walls. Very spacious and sparkly clean. We were really comfortable and slept sound in our king sized bed. read more

Love the aesthetics. The rooms and Hotel overall looks just like the pictures. First time visiting here and I would definitely stay again. The rooms were clean , comfortable, and roomy. It's also not far from food and etc; many options to choose from. read more

my first ever night here and the parking was sketchy the phone wasn't working the desk exterior was falling apart and they did not have a microwave available in the room and the desk light was out . The tv was not working if i could give it zero stars i would read more

Decent hotel in re-modeled building. It was on the special so I stayed for the night. Room was nice, modern design with lots of unused space. Shower was nice but quirky to the point that I had to wait on hot water to cool down for 5 minutes before I could take shower. I usually wait for the water to get warm... There is no room service, but sandwich that I had downstairs was great, and so was the bar. Gym has new equipment. Parking was $12.50 per night which was a surprise. read more

It was beautiful esthetically, with exposed brick and high ceilings in each room; the customer serice was top notch and the front desk was very hip, welcoming and trendy. It was perfectly located in downtown Dallas, right across from the bull-running monument. I had an amazing stay. Thank you. read more

I would definitely stay here again...especially if you are looking for a hotel close to the convention center. It's easier on the wallet than the Omni as well. Easy 3 min walk to the convention center. Things to know: Parking: Yes, you do have to pay for overnight parking so if you can use public transportation it will save you money, but if you do have a car there is ample parking in the lot behind the hotel. Breakfast: Is not included...but the quinoa bowl is made to order and delicious...they also have other offerings such as breakfast burritos Dinner: I had their street tacos and sat at the bar with a local beer on tap (thank you Mr. Bartender) and it was easy on the wallet and phenomenal on the taste buds. Aloft brand: Remember this is an Aloft so if you are expecting quiet and serene this isn't the place for you...its an upbeat environment geared towards the traveler that enjoys bright lights, music, and pool tables. All of this is in the lobby however...I heard nothing in my 9th floor room. Architecture: It really is fun to see how this old historic building was brought to life...leaving the exposed brick was a nice touch. read more

See all

Isaiah at the desk is what made our stay stellar. The hotel itself is nice and clean but Isaiah went above and beyond to make us feel valued as visitors to this establishment. It is so hard to make real human connections post 2020, but Isaiah showed us real empathy when we needed help with a situation that would have been awful if he had not been so helpful and kind. I hope you go far in life sir! read more

Retrofited design is interesting. Conference rooms are reasonable. Rooma get cold if it geta really cold outside.

So clean . Not to loud for it being downtown. Would love to book again! Spend my boyfriends 21st here! It was so close to everything and we had a secluded room. Had alot of fun and slept great. read more

We had the most amazing experience here. Even with everything going on the staff was very nice and the hotel was so clean and the housekeeping staff was FRIENDLY AND HELPFUL. I will for sure be staying here the next time we're in the Dallas area. read more

Aloft by Marriott Dallas Downtown - Me and my brother Jacobi - Hotels Near Me - Dallas, Texas

See all

Great spot and unique hotels. We started using A loft on a road trip with our dog! Super animal friendly king room nice size. coffee still in rooms! Great location for visiting Dallas park right opposite. This is the real LOfT 1920s structure converted really well. Great bar and relax area in reception. Highly recommend especially v larger hotels that still dont have their covid act together but still want to charge you full price. read more

This place was great!!! Easy access to a lot of Dallas entertainment lots of parking and the staff is awesome. When you have employees that are happy it makes a huge difference. I will definitely be back.... Keep those happy employees because they made the experience great!! read more

If there is anything I cant stand in this world its roaches... i woke up to use bathroom and he was just chilling there on bathroom sink... floor looked unkept/not mopped and none of the trashes had liners. I lost it at roaches.... never experienced that at any hotel I've stayed at before. Disgusting :(... read more

Stayed here while attending the a part of the Dallas Market since all the surrounding hotels were booked. Being part of the SPG family, I did expect a lot out of Aloft, which is SPG's modern, hip brother of the W Hotels, and it certainly attracted many young professionals. Right when you walk in, you will definitely be taken aback by the decor of the place. A former warehouse then transformed into a boutique-ish hotel, the space is modern and young, with a casual check-in counter that doubles as a cashier for the small convenience store that they call Re:fuel. There's also a lounge area called Re:mix with a pool table and LCD TV playing sports all day. The hotel bar is called WYZ and it is actually pretty popping at night, mostly from the guests staying there though. Checking-in was pretty smooth and we got to our rooms without hassle. However... that's where the problem starts. First, my wireless phone in the room kept on making double beeps as if it was out of battery. Called front desk and when they sent an engineer up, the engineer waited with me for over 10 minutes waiting for the phone to beep again. I felt so bad and told him it was alright so he did a hard reset on my phone just in case it happened again. Next, I wanted to check out the view from my room and when I tried to use the remote for the automated curtain, it didn't move at all! Called front desk and reported the problem and they said the engineers were off so they will check on it tomorrow. In the morning I left and then when I got back, the problem wasn't fixed so when I was downstairs I mentioned to the front desk. That was when they told me that some rooms' curtain had malfunctioned and they were waiting for parts so they can retrofit it into a traditional pulled up curtains -____- Super fail on Aloft's part. The shower was also a huge issue. On the first night my co-worker complained that he didn't have hot water at all, then on the 2nd night, it happened to me. Called front desk and their explanation was that since it is an old building, the pipes' pressure isn't as strong so he suggested me turning on the faucet as well as the shower. It did work, but the water was definitely just a step above warm. Fail once again. Used the hotel's gym a few times as well. Like other SPG hotels, they provide towels and headphones just in case you don't have any. The headphones were kinda useless though since the TVs on the cardio machines weren't connected to the cable and you could only get the basic. Some didn't even work well... As for the weight equipment... not much, some free weights and a pulley machine with a situp machine. Fairly limited. The Re:fuel section is a small market and they sell things from muffins and cereal in the morning to Red Bull and Naked juice. Of course, it is overpriced, but the blueberry muffin was pretty damn delicious, although a muffin, Naked juice, and a cookie costs me $8-9. The things I did like about the hotel were the modern space, the pool table, the spacious rooms, and the free-wifi. However, even the wi-fi had a bit of trouble since they were in the process of setting up new routers. All in all, it's a cool business hotel and has everything you need when traveling for business, but there's just way too many problems for me to say that it was an enjoyable stay, especially as an SPG member expecting SPG quality. read more

Do yourself a favor and stay elsewhere. There are too many hotels in the area to deal with this one. Leaky ceilings, broken ACs, musty/sewage smells throughout, stained carpets, lights that don't work and toilets that run all night. I was willing to overlook those things because I just needed a place to sleep, but losing my reservation for the 2nd half of my stay and leaving me at 6pm on a Wednesday night to find another place without so much as an offer to help (even though it was their mistake) is inexcusable. This was my first stay at an Aloft hotel and it will, without a doubt, be my last. read more

Hip, stylish, and budget-friendly, the Aloft is a great choice for a cozy stay in Downtown Dallas. And to top it all off, they are extremely pet friendly! I've stayed at multiple Aloft properties and the Dallas location is typical to the chain of loft-style hotels. Being a member of the Starwood properties family comes with an expectation of quality and good customer service and those expectations are met at this property. This old warehouse has been refurbished into a modern hotel and the blend of old and new is well done. We checked in with ease with our two pups without push-back from staff. I already knew that all Aloft properties are pet friendly but it's nice to stay somewhere you don't have to pay a hefty deposit or sign a million documents to clear your pets. We all know college-age kids and children are more destructive than most well-behaved pets. The staff was warm and present at all times. It's never hard to find someone to assist. This property is located on the southwest side of Downtown which is semi-convenient, depending on your travel purpose. It is very convenient to the City Hall and the Convention Center. Main Street isn't too far off but if your business takes your to the Pearl Street or Ross Ave portions of Downtown, it's quite a long walk. Parking is in a surface lot that's directly adjacent to the property. Be sure to grab a permit from the front desk at check-in as the lot is a paid lot for the general public. Overall, the Aloft provides a consistent, quality hotel product. The free WiFi, modern rooms, and youthful common areas provide an experience that's great for both the business and leisure traveler. read more

Aloft by Marriott Dallas Downtown - Lobby & Bar areas - Hotels Near Me - Dallas, Texas

If you want to know what it feels like to spend the night in an IKEA, by all means stay here! It's cold Euro-kitsch style is annoying as heck. There is nothing comfortable and convenient about this place, all they way down to the concrete walls and the impossibly tiny windows. It looks like a prison renovation job that ran out of budget and was left incomplete. I feel like a spoilt brat complaining about these first-world problems, all because we happen to have alternatives and feel we were cheated for the money that we spent. Happiness is relative and relatively speaking, A-Loft is making me very unhappy. Not at all worth the price! read more

Aloft by Marriott Dallas Downtown - Hotels Near Me - Dallas, Texas

Because of a medical problem I had to cancel my reservation. I was told that I had to talk to someone in the sales department to get my deposit back. I began calling at 10:30 am. After many attempts I was finally told at 3:30 that the sales people had all gone home and would not be there over the weekend. Some of my calls allowed me to leave a message, but others told me the call could not go through and I should contact my system administrator for help. Obviously I do not have a system administrator for my cell phone. If this is an example of their concern for their customers, I am glad I am not going to be staying there next week - or ever. read more

Very cool joint, even for an aLoft, which are pretty hip to begin with. Most are new construction, but this one is definitely vintage warehouse. My room, 331, was tres cool with a couple sitting areas, a king sized bed, and some big concrete columns. On top of that, I had a nice view of that Dallas tower with the big ball on it ... whatever it is called. At $129/night, it was a bargain. So why not 5-stars, Ryan L? The neighborhood is clearly in transition and this place was a bit far from any good action in town. But the handsome Reagan at the front desk almost makes up for that. read more

Aloft by Marriott Dallas Downtown - Hotels Near Me - Dallas, Texas

See all

Aloft Dallas was awesome. It was very crowded and the room I originally booked was actually taken. But the lady at the check-in desk she was very polite, awesome and courteous. She was very generous and our experience for my birthday was really great. I would recommend coming here. I would definitely come back again. It was very crowded due to it being a OU and UT game, but it was still a good night and nice room. The rooms were nice. I was really happy with my stay here. read more

I thought I was gonna give it 5 stars for sure, but I had to go with 3 when I thought about the overall experience. Let me explain... We booked this hotel about a month in advance for a bachelorette party. I specifically advised the reservation specialist that I was going to be having about 25 girls there but only 4 were staying overnight. No worries there. We booked the suite, which with a government ID discount only turned out to be a really good deal. Another point for the hotel. Then, we show up.....I'm just going to list what went wrong here.... -the ladies at the front desk seemed to have been having a bad day. -I was told there would be no hold on my credit card since we were paying in cash, she firmly advised me that was incorrect and I would have to hold the room, without the discount, on my card. -she never apologized for the incorrect info given to me.... -our room had a curtain malfunction, which the hotel stated they knew about, however failed to care. the curtain hung in the background, tattered, and they said they were waiting on parts to fix it. -i got a noise complaint....i told them about the party a month in advance and I still got security knocking on my door giving me one warning that if we didn't calm our voices down we were going to be asked to leave. -my "hold" still hasn't come off my account. You can see where I would be irritated right? However: -The guys at the front desk (night shift) were very accommodating and nice, they were smiles from ear to ear no matter what I asked of them. -They allowed me to check out cords that I left home to hook my ipod up to the TV. -When said noise complaint arose, I went downstairs and straightened it out with the manager, who was OK with it, said as long as we didn't go past midnight we were fine, which GUS and the LIFT PARTY BUS was waiting for us, so we were good to go....no more noise complaints. Would I book here again, maybe not for a party so big, but I think I would. It's a very trendy hotel, that maybe tries to hard in some aspects, but it's ok....your a little fish in a big pond. If you are coming here for business then I really don't suggest it....it's really geared for a party atmosphere or a trendier up all night crowd. Didn't get to try the bar out this time as I with child, but maybe in the future, I can check in on that for you guys! So I hold firm to my "a-ok" rating..... oh ps....that tv and port setup is a pain in my ass. ew! read more

The interior design is nice, very upscale and popular location. Plenty of reservations throughout the year so people frequent it often. Krave Magazine is having their unveiling event for their magazine issue so the vibe is pretty legit right about now. read more

Aloft by Marriott Dallas Downtown - The set up - Hotels Near Me - Dallas, Texas

This was my first time staying at an Aloft. The concept is a little strange. Don't put up dry wall or ceilings and tell customers it's a "cool loft" like hipsters live in. The one downtown Dallas didnt impress me much. The aloft has a circular table that is staffed to not only check in guests but ring up any snacks or beverages. The snack choices are limited. Every time I attempted to buy a snack...the staff was busy and I stood at this circular table competing for thier attention with the rest of the guests. The experience was more like buying a hot dog at a busy 7-11 than being catered to at a nice hotel. The bar and lobby truly sucked by any reasonable person's measure. The bar stools were metal with no cushion....the chairs in the lobby were these miniature orange plastic ones like you had in 5th grade. I could barely stand to drink my martini while seated on the bar stool of torture while gazing out at the obnoxious attempt at hipster decor....with a total disregard to comfort. The place just wasnt warm and welcoming. I felt like I was crashing in a friend's unfinished basement. A holiday inn express would have been nicer. The matress was adequate but did not exceed my expectations. read more

Aloft by Marriott Dallas Downtown - Hotels Near Me - Dallas, Texas

We stayed here for 4 nights and overall, I would say I enjoyed my stay here. It you are thinking you are staying at a W or Westin traditional hotel, stop thinking. This is a different type of place and once you get it, you'll be happier with your stay. This hotel was built inside an existing old building which is cool from an environmental angle, so they had to make do with what was already there for the most part. The rooms are cheaper than they would be at a W but it's cause it's lacking some things: bell hop, large front desk, concierge, restaurant, room service, etc. But if you check in understanding all this and are ok with using an airport luggage push cart to wheel your things to your room, then you'll be just fine and then start to appreciate the modern feeling and cool artistic aspects of this place. I kept comparing it to the W in SF but they aren't the same. It's like a W light. There is cool music playing when you come into the hotel, there is still cool art work on the walls, but it's just a very sparse, modern version of it. The front desk staff say "aloha" and are friendly enough, they are just very relaxed and remind me of my check in area for the gym. The market is cool once you get that that is the ONLY food you'll be getting if you don't step outside and find a restaurant to eat. The room was nice, the signature heavenly king bed was awesome, the big flat screen tv with lots of HD channels was great, the powerful shower head and pressure were great (no crappy misty water here), the windows with the small black frames on them was cool too. The best parts of the room were the free safe and the 2 bottles of water we got daily. The pool looked super tiny, but the pool deck looked like a fun place to party. The gym had a great cardio section with lots of hd channels to keep you motivated but then the weight area consisted of some free weights and one bench which seemed a little too narrow for even me. Luckily I was the only one in the gym or else it would have been awkward to have to take turns on that bench. I would stay here again. And if you ever have to attend a conference at the Dallas convention center right across the street, book your room here fast! read more

Aloft by Marriott Dallas Downtown - View from behind the cowboy statue across the street - Hotels Near Me - Dallas, Texas

See all

I'll never stay here again. While I've had decent experiences at other Aloft locations, this one may have scared me away from trying another one. The staff was mediocre, lots of standing around. I got in the elevator and the cleaning person hit the alarm button, the cleaning person was lurking outside my room, etc The room was dirty and broken looking. Carpet was disgusting and the walls had scratch marks. Don't look for a restaurant here or any next door. Not in a good area. read more

Aloft by Marriott Dallas Downtown - I think this says it all - a taped paper message, really disappointing facility all around. - Hotels Near Me - Dallas, Texas

See all

Enjoyed our three night stay at the Aloft in downtown Dallas. The room was modern, clean and spacious and had everything we needed. Due to Covid, anything extra had to be obtained via the front desk, but it came pretty quickly. The towels are large, but not soft at all. The location was great. It is just around the corner from the AT&T Discovery Center which has several good places to eat including Rise and Thyme which offers a great breakfast menu, along with lunch and dinner items. The hotel offers an indoor pool, full bar, large lounge and a pool table! We would definitely stay here again. read more

BEWARE!! THERE ARE BEDBUGS HERE!! Management has stated they take this claim "very seriously". Yeah. Okay. When I called Monday, January 15th after explicitly stating I broke out in welts from my stay in ROOM 531 on January 13th, I was offered 50% refund and the other 50% if they found any bedbugs. The manager never called to confirm with me that it "came back negative for bedbugs". Highly doubtful seeing as I WOKE UP WITH THESE! I called anonymously to see if someone was staying in the room I had, and they are 100% booked tonight. Which means one of you is about to wake up with welts from bedbugs. STAY FAR FAR AWAY FROM THIS HOTEL! Doctor visits for steroid shots are not worth the $200 hotel bill! I PROMISE YOU! This hotel does not DOES NOT care about its visitors! If it won't even spray for bugs, I would bet all my money they cut other corners. I will be notifying the health department and posting this review as many places as possible. WATCH OUT FOR THIS PLACE AVOID AT ALL COSTS! LITERALLY GO ANYWHERE ELSE! If only management actually cared about what has happened to me. But no, the guy I spoke to just seemed annoyed and inconvenienced by my general welfare concerns. If you read this and still think "nah I'm gonna stay there" that's all on you. Just know, you very well could wake up with an infestation you might've just brought to your own home. read more

See all

Convenient location downtown. Amazing pet friendly hotel which can be hard to find at a reasonable price. Clean, beautiful room. Just couldn't believe how nice it was for the price. Will be looking for Alofts in other cities from now on. 5 stars for sure! read more

Extremely clean. Bed was very comfortable. Nice products in the bathroom. Impeccable service from the staff. Best Caesar salad I've ever had in my life! Convenient walk to the convention center. read more