if you like keeping your personal belongings go somewhere else. housekeeping stole items out of my room, half way cleaned it, then manager completely half-assed an investigation. did nothing besides giving me points worth same value as item stolen. do not go here!!!!!!!!!!!! read more

Very clean and comfortable hotel. Bartenders were amazing and it's a great location. I will be staying there again for 2nd time in the next few months so will update then! read more

Aloft Dublin-Pleasanton - Bar area - Hotels Near Me - Dublin, California

I had a nice stay at this hotel but I'm giving it four stars because the walls in the room are really thin. For reference, the people staying in the room next to ours were cursing, yelling, and laughing and we could hear everything. Thankfully they calmed down a bit around 12 am but other than the walls being thin, the hotel room was nice and I would recommend staying here if you don't mind there being some noise. I would come back again. read more

Would give this place-5 stars if possible. I was here for the 4th of July. Charged 3 time for one stay. Called Holly from the billing department and she said they made no mistake. I emailed her credit card info, and she said she would review and call me back. No call back. No one will talk to me about it and I had to open a dispute with my credit card company. Very unprofessional and you can't get a hold of anyone to voice your concerns. Anyone who thinks about staying here, you've been warned. Over Changed for a very underrated motel! read more

This place is super quiet! The lobby is super quiet as well with lots of things to do there, including 8 ball, board games, etc. The gym is also very nice, considering it is very tiny, it also had very little people there every time i went. The pool and hot tub are also nice. The rooms were very clean and nice, and there special robot they have to bring stuff to the rooms is super cool. The custom alexa in every room is very unique. Overall this hotel is one of the nicest i have ever been to!!! read more

My boyfriend and I booked here on a whim as we needed a weekend getaway. The service was amazing from front desk all the way to house keeping staff. The highlight of our stay was the bartender, Julio's charismatic and welcoming service. We watched the lakers game and had a few drinks. Julio made sure every table was attended to, he addressed everyone by their names and he even stopped to make personal connections with each person. I appreciate great genuine customer service. Our whole experience here will definitely bring us back. read more

Terrible experience here and I'm usually not one to complain. We checked out yesterday. The hotel didn't offer anything seeing how there is a blackout that is occurring now. While this isn't their fault, why not use the generator to power the hotel rooms for their guests instead of the lobby where they're just looking to make money in the bar area while people staying at the hotel don't get power in their rooms. I was there with my husband, 2 young children, and my parents. This hotel is not kid friendly despite what it may say. The bar/lobby area is super loud at night and you can hear all of this through the poorly constructed walls along with dogs barking, talking, people walking through the hallways, opening doors, etc. At one point we saw what appeared to be a guy being escorted to a room with a hooker while I was going to my room with my children. Their conversation gave it away. The hallway also smelled like weed. This was all mentioned to the staff at the desk and no one did anything about it. They nodded their heads and that was it. We come to this area often as we have family in the area. We will not be staying here again. If I could give zero stars, I would. **Response to below comment from management** I stated above that I understood the outage was not your fault. The first 3 nights there was power to the entire hotel and the lobby area was quite busy and loud after 10 pm. This normally wouldn't be an issue if the walls in the building weren't super thin. Not acceptable to guests with children. I think it bothers me more that my children were exposed to a hooker walking down your hallway and the smell of weed in the air. I assure you sir, that I will NOT be staying at this hotel again and unless other guests don't care about paper thin walls and staff not enforcing rules, I urge them not to stay at this hotel. I am truly disappointed in the staff. The price paid for this stay was not nearly worth what we all had to deal with. read more

I stay at Marriott properties for work very frequently and I'm very disappointed. On Friday evenings from 7-9 they have live music in the lobby, sounds cool unless it's a blaring rock band and your room is shaking due to the drumming and crazy loud music. I called the front desk and they said they agreed it was too loud but they were going to let them play anyway. I was in shock, clearly other guest had been calling and complaining but the face that they did nothing was ridiculous. There is a Courtyard Marriott nearby that is probably much better. read more

I've stayed here for about 2 and a half months on-and-off, here's my takeaway: Alexa doesn't deliver anything you request from the front desk, they couldn't figure out how to get the mobile room key to work, the kiosk to purchase the never-complimentary food and beverages (save for the stale coffee since they took away the water dispensers) has yet to work and you have to knock on the steel door to get someone to come out and charge it for you, the staff was very friendly until a particularly unpleasant individual by the name of Sandy was hired, and now we were kicked out of the spa while watching the super bowl because the bar was open and we had some drinks with us (in cans, since we were told that glass was not allowed by the pool, totally understandable). Without fail, when we extend our stay, we are charged way more than the going rate for rooms with "pre-authorizations", we have yet to receive any of our 20% incidental charges that they've taken, one instance I was charged about $1,100 for 2 rooms/2 nights, plus a 20% incidental. Not only do they not care that you pay them over $10k in 2 months, they treat you worse and worse and are less and less inviting, acting like you're a total inconvenience to them. Living out of state is stressful enough, they don't make it any easier. I wouldn't recommend staying here more than a couple nights; they'll hold your credit card hostage. They lack attention to their advertised amenities, but sure are quick to be on you for enjoying yourself in their presence. read more

Great place. $93 with AAA for a Friday night! Checked in around 10pm. No rowdy parties or music like other reviews mentioned.....would give 5 stars but walls are VERY thin. Heard other tv's, footsteps, doors close, and even the other toilets flush. Also cool robot never showed up with my towels....disappointing. read more

Honestly this place is the best place in the area to stay. Great prices, and the rooms are awesome. Very clean and modern. It's nice staying in at a place where the colors aren't a gross yellow and brown. The staff here are also phenomenal. Couldn't be any better. read more

4 star for the environment. 0 star for the staff. They were the most unprofessional hotel staff I've ever seen. Especially the girls at the check in place, I smile to her on the way to elevator and she roll her eyes after a fake smirk. So confused. read more

This is the 2nd time we have come here. This place is awesome. From checking in with Asia to ending the day with Julio at the bar. Asia is friendly, efficient, and knowledgeable. Julio is so very personable. Even if you don't stay here, you should go to the bar for a fun evening. The decor is colorful and eclectic. We stayed here for our anniversary and Asia sent us champagne and a chocolate brownie. SO SWEET. Love this place and will be back for sure. It is a get away for us with our going too far. read more

I figured I would go ahead and submit a review of this hotel despite not having yet checked out and only on day two of a four day stay. So far, here are my impressions: Pro's: Location - Close to shopping, freeways, and restaurants. New Construction - As a new hotel, none of the décor or items are worn yet. Everything is shiny and new. Nothing like chipped paint, water stains, and funky smells in older hotels. New Style - Very modern and almost Scandinavian styling. There is a robot in the lobby that they dispatch to deliver small items to the rooms. Lots of bright colors, neon, and eclectic designs. Clean Room - As a new hotel, the room is quite clean. Due to the fake hardwood floors (EVP), no stinky carpet, frayed wallpaper, or mold anywhere. All of the items in the room looked brand new and barely used. Staff - All of the staff we have encountered so far have been helpful and pleasant. Price - We found the price to be reasonable and comparative to other hotels in the area. Con's: Location - There is condo construction taking place right behind the hotel. The sounds are not excessive, but definitely present. New Construction - Other reviews talk about leaking showers onto the floor. Ours does as well. Clearly, there is some sealing that needs to take place or a better designed shower pan required. The water is also very hard as evidenced by the mineral stains on the new chrome everywhere. New Style/Room -We are older and although I enjoy the contemporary design, the room is rather spartan and lacking some basic amenities found in more traditional hotels. No clothes closet, just a short bar right by the front door for clothes. There is a safe, an iron and a steamer, an ironing board, and hair dryer but all of these are stored at the open clothes shelf near the front. Drawer storage is limited to one small drawer at the bedside and the two-drawer wood cube against the wall. Although I like the EVP floors, the downside is that they can be much louder when the occupants on the floor above decide to walk around in hard shoes. Also, as outlined in other reviews, the walls are rather thin. The first night we got to listen to the TV program of choice in the next room over as if it was on our own wall. The shower is not the usual tub with plastic curtain that clings to your body during the shower. It is a regular stand up shower with good shower head which is quite nice. The shower has liquid soap (I prefer a bar) and shampoo dispensers. The sink area as said before is rather small. The main room is completely inadequate for any serious computer or paperwork use. One tiny table and a curved bench/sofa to sit on and that is it. A positive is there are numerous USB and power outlets but the one near the table is stashed behind the two-drawer storage cube. The HVAC is quite interesting as we could never get it to find the right setting to keep the room just comfortable enough. Either we had the AC blowing enough cold air to hang slaughtered beef on hooks on the wall, or we had to turn it off. No real middle ground. And, it blows straight onto the bed so snuggle up at night. The refrigerator does not have a temperature control and seems to be designed more for wine than actually making drinks cold. There is a tablet by the bedside that I really liked that provides information about the hotel and can be used to make requests of the staff. The downside is that the information is rather sparse. For example, nowhere does it state that there are laundry facilities available. I had to look at the online website to find out that there are coin operated washers and dryers. Speaking of this though, the laundry room is on the fourth floor with a room label of "Clean" or some other vague title. I found the location by asking the front desk. I also found that they charge $2.00 per wash and $2.00 per dry. Marriott Courtyard Camarillo, $1.00 for each, Staybridge Suites, free. I would also add that the laundry room was clearly purposed originally as an electrical closet with HVAC and Internet conduit/boxes all over the place. There were two chairs and a folding table. There are no racks to hang clothes and so the conduit on the walls served double duty. The laundry room seems an afterthought. Summary:It is readily apparent to me that this hotel is targeting a very specific clientele. I may be generalizing, but it seems that the hotel would fit well with people who are accustomed to using their laptops, tablets, or mobile phones in bed, travel light with little storage needs, prefer to spend their time socializing at the bar or elsewhere, go to Starbucks for breakfast rather than expect free hot food, prefer to pay for services rather than "do-it-yourself" types, and who favor the high-tech look. For us, the Aloft style is fine for one or two nights. For any greater length of stay, I would seek another property with the more traditional amenities and furnishings. read more

I have stayed at multiple Marriott properties and have received excellent customer experience. Unfortunately it was not the case with this property. I booked a Reservation with Expedia for a king bed room. After being checked in and entered the room provided, we immediately noticed there were two queen beds. We then went down to the front desk to inquire on the wrong room we were given. I showed the front desk my reservation. They responded they were at capacity and did not have any king beds available. I then asked if I could cancel the reservation and be refunded. The employee talked to her manager and then responded that I could cancel my reservation with expedia. She instructed me to initiate the cancelation with Expedia and when they called the hotel they would approve the refund. I made the cancelation while in the lobby. Expedia stated they could not call the property at that moment. They stated a different department would call. I explained this to the manager and she said not to worry they would approve the refund. Expedia then emailed me stating this hotel had no notes when they called regarding my cancelation. I then called today to speak to a member of management. The employee stated there was no manager onsite however she would have someone call me. An individual by the name of Kevin called me to discuss the matter. I explained the scenario to him. He then put me on hold to say he was going to try and locate the supervisor working that day. Which he contradicted himself as I was previously informed there were no supervisors working. Kevin was extremely rude saying they would not approve the refund as I refused to stay at their hotel. I asked to have the name of the supervisor working the day of my reservation. He refused to give me their name. I will be escalating this to Marriott to speak to the manager who was working the day I checked in. This is completely unacceptable. Kevin could have simply stated that individual was no available and could call me at a later time. Instead he stated the outcome would not change regardless of who I talked to. I would have not left the property if I was not given the option to cancel with a refund. I would have stayed. However, I was given the option to cancel with a refund. I stayed at a nearby Marriott property where the experience was completely different and better. Will never stay at this property. read more

Very spartan rooms, but that is the style of A-Loft. There is no free breakfast as many other similar priced hotels in the area. The bathroom leaves a little to the imagination if you are sharing the room as the privacy factor isn't great. The lighting is good, but a nighttime trip to the bathroom illuminates the whole room and may disturb your room partner. The air conditioner/heater is loud, disturbing and constant. We had to turn the thermostat off at 4:00AM just to get some sleep. The doors to other rooms, when closed are loud and echo down the hallway also disturbing sleep. The location is very convenient to the outlet mall, shopping centers, restaurants and Hwy. 580 without being right on top of the parking or roadways. The staff was very friendly. We would opt for a different hotel on any subsequent trip to the area. read more

Had to stay in this hotel on business. First of all this is not a good business hotel. There is no desk; instead there is an uncomfortable half sofa with a table in front of it. The only outlet to plug my computer into was behind the luggage rack"cube". In other words, I had to string the cord around my computer and move furniture to plug it in. The overall decor is boring, cheap looking, uncomfortable and IKEA like. The lights outside look weird. Only redeeming features were the friendliness of the front desk staff and the fact that there are some interesting restaurants across the street. read more

Stayed last weekend while in town for soccer games. Hotel is defiantly on the new side. Nice and clean rooms. Feels like you're in an IKEA Catalog. Beds are comfy, AC works well. Rooms equip wIth Alexas to control lights etc if you don't want to get up and turn off the switch. Bot-ler, the robot, was a hit with the kids! He delivered countless items to our ladies over the weekend. One thing I found odd though was that the bathroom door didn't close completely. Parents said their rooms had the same 2 inch gap. Pool was on the small side but kids still enjoyed it. I only gave 4 stars bec hot tub wasnt working the night we were there and they didn't have a full set of corn hole bags. Two key items that our team was looking forward too (& why we picked Aloft). Lounge areas both indoor and out were super convenient and we definitely enjoyed them! Fire pit was an added bonus!! The STAFF was awesome!! Very friendly & helpful. read more

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I will never stay at an Aloft again. These rooms were worse than a college dorm. So tiny - no privacy! And not to mention the room next door (full of highschool students) were partying all night! Terrible, will not stay here again! read more

This was my second week staying at the hotel (on business). I won't get into specifics, but just know that the staff is uncaring and lacks basic customer service skills. When I returned back to the hotel one evening, an item was missing from my room. The gentleman at the front desk told me that the housekeeping manager was gone for the day, but he'd leave a note to check "lost and found." Not sure how that would help, considering I didn't leave this item in my room after a previous stay, and was hoping it was "found." I informed him that I was checking out early the next morning, and hoped something could be done before then, and asked that he keep me updated. I never heard from this person again. The next morning I went to work out, and checked at the front desk for an update. The gentleman said the person from the night before told him about the issue, and that housekeeping was just getting in, so he went and checked. Housekeeping did not have my item. I asked how we could escalate this, and he said he could email his manager. EMAIL. I recommended calling, and he told me he "understood." As I was checking out, I asked again if there was an update, and was told that the manager hadn't emailed back. I handed him my keys and left in disgust. No apology, no empathy, no basic customer service. I still haven't been contacted about the missing item, even to say, "we're sorry, it's gone, how can we make this right." My instinct is to get the police involved, but I sincerely hope it was a simple mistake...but the inaction of the staff is appalling. This hotel has lost my business, but more importantly, it has lost my trust. read more

First time staying at this hotel and I have to say I was very impressed by how modern it is. The rooms come with a tablet, an Alexa, and a comfy bed. Staff was pleasant when I arrived and while leaving. The only thing that I have to suggest to people planning on staying here, is to ask for a room away from the lounge area if you're staying on a Saturday night. Lots of noise and I don't recommend if you plan on getting up early the next day. Luckily we didn't need to sleep early, but it's just something that I know I'd want to avoid if staying on the weekend again. Regardless, I do recommend this hotel if people want to experience a stay that is new and unique. read more

I had no idea how brand new this hotel was until my cousin's husband booked a couple night for us as a sort of end of summer girls mini vacation. We arrived quite late, but had absolutely no trouble checking in, and were greeted by three well dressed gentleman, who were super accommodating as well as informative. We realized we arrived on the second day it had officially opened its doors! So we were lucky enough to know we were the very first guests to occupy the room!! Unfortunately there was a small issue which we informed the front desk about, just as a sort of feedback, and they were so accommodating and gave us an entirely new (never occupied) room! On top of it, Amanda, a staff member, personally delivered an apology accompanied by a gift bag (with Milano cookies and a water). I will DEFINITELY be staying here in the future... possibly even extending our mini vacation? read more

I came to town for a business training seminar for a week, with another colleague and couldn't believe the sparse, minimalist atmostphere. It had no dressers for clothes, no hanging space, no closet space, 1 sink for 2 queen beds and 2-4 people room. Not even close to the comforts of other hotels I have stayed in! The price was extremely expensive for what we received and entire concept is very undesirable and disappointing! Bed was comfortable, thank goodness, otherwise we would have left and moved hotels! read more

We had the fortunate opportunity to visit this hotel. Stop by here with some friends for a couple of cocktails and some snacks and the ambience is off the hook music is nice and the bartender super friendly ran into a group of people that were very welcoming Amanda Hammel made sure that our stay here was really welcome I highly recommend this place definitely will come back read more

This hotel is more to be desired there staff is rude and not very accommodating. The assistant manager Monica needs more training to deal professionally with customer needs.I will have to concur about party room and thin walls I was woken up multiple times people move these people or more complaints to come. I WORK IN THE MORNING!!!!!They just tried to charge me double for the flat bread they are not even busy!!! review your rec carefully!!! you can hear everything from the forth floor and their patio very poorly built hotel. no large gatherings and social distancing needs to be enforced. read more

Stayed at this location with the family this week for 4 nights. It's a new property opened less than a year ago. The room was clean and well appointed. A few minor things which I would not suggests for families include the lack of a closet and comfortable sitting area. The biggest issue we had were the lights. There is no way to just turn on the lights in the shower/toilet. It's annoying as the entire bathroom light system must be turned on or off. Not great if you have to use the facilities in the middle of the night and don't want to wake anyone up. read more

I've stayed at this hotel a number of times while visiting my boyfriend who lives in the area. We love this hotel - it's always clean, friendly, and in a great centralized location. The ONLY reason we kinda laugh about this hotel is what we call the "poop door". Since the bathroom doors are on sliders, and the room has the cool window divider from the bathroom to the bed, if you're sitting on the bed in the right spot... You can totally see the toilet from a perfect angle! The first time we noticed this, it was weird but funny. It's not a big enough issue that we don't stay here (obviously), but I thought it was an interesting enough issue that someone may want to know about it before deciding to book this hotel. Sadly, we don't have photos, because we forget to take them every time. But I'll update if we remember at some point! read more

Nice atmosphere to just hang after a hard work day .. there were a few issues as it took 25 mins to get a drink and it wasn't that busy

I like the hotel but when we were getting ready to check out (which is at 12) while I was changing a housekeeper didn't knock and just entered the room and when we were like "woah" she was like "well. What time are u leaving?????" So rude. read more

Is this a hotel or a club?? Answer: it's a club for the Pleasanton locals. The bar doesn't stop serving until midnight, and everyone pours out onto the back patio and carries on like it's a college party. No joke. If you do stay here, make sure you get a room facing the front of the hotel. read more

Marijuana stench and loud partying ruined my 3 night stay. Walls are thin so you'll hear other rooms and smell marijuana leak into your room. Reported to staff 3 nights in a row and was lied to as they didn't do anything about it. Finally demanded they move us to another room. Having to change rooms at 3am before a work night was not pleasant. read more

The front desk check in process is the first impression of any hotel property. The start of my stay was barely a hello and then a confrontational attitude from the woman. Having stayed at over 200+ Marriott properties this was by far the worst customer service by far. Walls are paper thin with full conversations and televisions heard from neighboring rooms. Not the same level of service as a full service Marriott. I do not recommend this property and will be providing further feedback to corporate Marriott read more

This hotel service really sucks. I booked through Priceline and paid the full amount in advance. When I went to check in the hotel, I told them I had a reservation. They found my reservation and asked me to provide them a credit card. I thought well probably for safety or some deposit. Later I found out that they charged me again, 20$ more than what Priceline charged me. I called the frontdesk, and they told me that they did not get the money from Princeline, so they charged me. In the whole check-in in process, they did not tell me that they did not get the money from Priceline, nor did they mention they were gonna to charge me again and how much. The hotel just took money from me without asking me for permission. The frontdesk said because I did not ask them for price, and he was not able to tell me the prince during check-in because I booked through the third party. Bullshit!! So ridiculous! Horrible experience!! Don't stay there! read more

Very nice place to stay, Lobby is clean, the room was pleasant, when we check in we felt like we are not welcome front desk clerk was rude never smiled don't know if she was having a bad day, we drove 7 hours and we felt like we own it to her for check in at the aloft hotel.. would not recommended to any friends and family. read more

Don't think we'll stay here again. Wood floors in the rooms that are filthy. I spilled some water and when I wiped it up the towel came up black. Ewww. The front desk gave us an attitude that I don't even get when we stay at top hotels in LA. I expect better from this chain that is trying to be a clone of The Standerd Hotels. You've got the look, but not the level of service. read more

Brand new hotel in Dublin. Stayed here while my house was being worked on. Music in the gym below our room was cranked all night making it impossible to sleep well. my wife and I thought there were parties going on. We called the lobby to complain to no avail. Didn't figure out that it was the gym until the last day. When we complained to the front desk all we got was a token room discount. Not recommended. read more

We were visiting relatives and decided to "treat" ourselves by staying in a new, expensive hotel. We made our non-refundable reservations and arrived just after sunset. The first thing we noticed were the flourescent lights on the exterior of the building. They looked like carnival lights. Quite frankly, for a $400.00 per night hotel room, I expected a lot. The first thing we noticed when walking into this hotel was how empty if felt. Sparce furnishings throughout. The room was very small and felt cheaply built. The bed was fairly comfortable but the rest of the room was completely unimpressive. We could hear the neighbors which surprised me. After taking a shower, I found water all over the floor. Most nice hotels have a mini-store for needed items or midnight munchies. This hotel has very few items to choose from. There are much nicer hotels in the area that are a lot cheaper. Needless to say, we won't go back. read more

I love this hotel! Had family in so spent quite a bit of time here. Cool vibe and very new and minimalist- which is lovely! I'll have to do a stay-cation soon here. read more

I am also a frequent business traveler, and a retired baby boomer. This hotel is just terrific! Hip, cool, tekkie with lightness and great service. Not overbearing and full of itself, just modern, clean and well thought out. Its a very young vibe. I was greeted in the hallway by a robot delivering cold snacks to another room! There is a really good breakfast menu (bowls of goodness). And an open marketplace area for muffins, chips, drinks, etc. The staff is very friendly and accommodating, I've stayed in luxury hotels all over the world but this is just right! I will return read more

We had a great stay. The room was clean and modern, staff were friendly, and the breakfast was good. HOWEVER, we accidentally left a very sentimental article of clothing and a bag in the hotel room. We called numerous times, and td the staff exactly where the items were left in the room. We followed their direction to use their lost and found website, but again, never had a response. After being told multiple times that we would receive a call back when housekeeping could open the closet to look for the items, but never receiving a return call, we finally made a trip back and returned to the hotel to ask in person. We were told again that the staff could not get into the closet as housekeeping was not available at that time, but they took down our name and number and promised a return call, and a message would be sent to the manager. We still have not heard back, and the sentimental clothing item and bag have not been returned. We are VERY disappointed and will not be returning unless to pickup the miraculously found items. We would expect a better system and better communication from this hotel. read more