Had alittle issue but Denise the late night shift manager was very understanding and help me alot also to prepare a surprise for my girlfriend very friendly would come here oftenly with the friendly understanding staffing and communication with the morning manager she very very good and helpful and save me from alot headaches read more

Disappointing Experience - Poor Service and Room Conditions I had a very frustrating experience with both the hotel's service and room conditions. 1. Poor Front Desk Responsiveness After checking out, I realized I had left behind my extended MacBook cable and charger. I called the front desk that evening, but the night shift representative put me on hold for 15 minutes without returning. I called a second time and was again placed on hold for another 20 minutes while they supposedly checked the logbook and Lost & Found, but no one ever came back on the line. On my third call, I was told a note would be left for housekeeping and that I should call back the next morning. When I did, I was simply told nothing had been reported and the case was closed. This process was extremely inefficient and a complete waste of time. There was no follow-up, accountability, or real effort to assist. 2. Poor Room Air Quality In addition, the room's air quality was very poor. Although I don't typically have allergies, I woke up the first night with an itchy throat, runny nose, and sneezing. The symptoms were bad enough to wake me up in the middle of the night. I had to turn off the air conditioning to feel better, which made the room uncomfortably stuffy. As a result, I did not get a good night's sleep and had to purchase allergy medication the next day. Overall Between the lack of customer service and the uncomfortable room conditions, this stay did not meet basic expectations. I hope the hotel improves both staff responsiveness and room maintenance moving forward. read more

My family paid $437 for a horrible experience! It was truly terrible. The girl at the front desk was not welcoming at all. Then we get to the room and it smells heavily like urine. We tried to open the windows but couldn't. I called down to get some help with this or switch rooms and they put me on a 10 minute hold and said there was nothing they could do about it. I insisted on some kind of attention to this matter and they sent someone to drench our room with febreeze! Which faded in 5 minutes. Later that night we needed an extra bath towel and no one was picking up the phone at the front desk. I walked down there about 930/10 at night and no one was in sight. Another gentleman was waiting for assistance but he ended up walking away. I went behind the desk to knock on the office door multiple times and still nothing. I ended up standing at the front counter for over a half hour a boy lazily gave me a towel from the back with no apology or communication at all. The next morning, my whole family woke up with headaches and feeling unwell from the strong urine smell all night. I tried to get help from the front desk the next day, but again, the girl was no help and just wanted to click on her phone. We were tortured having to stay in that room a second night. Upon checking out, I asked to speak to a manager and she was "unavailable". And again, no greeting, no customer service and the girl was busy on her phone and if I asked her something, it was like I was bothering her. This experience was horrible and has influenced my decision to ever stay at a Residence Inn again. I am so disappointed. Especially the lack of care or concern when I explained that my whole family was sick from staying in the urine room!! read more

Let me start by saying that I was not looking forward to staying at this hotel.. I loooove a nice hotel and would call myself bougie when it comes to making a hotel selection. That said, we had a wedding in Livermore and this was the hotel the wedding party was staying at. I couldnt have been more pleasantly surprised. Rooms were massive and incredibly clean. Staff was kind and accommodated both my early check-in and late check-out requests. For a Residence Inn, this place was a homerun. read more

The Residence Inn at Livermore is a very nice hotel with a few things that could be improved. I was here as a part of a wedding block and the hotel was up to the task. Making reservations was straightforward via Marriott and they were able to expand the wedding block to include me and others. They fortunately answer their phone locally and one is not left to talk to someone at a central 800 number who may not be able to assist you. Checking in was easy and the wedding party had a swag bag for me at the front desk. They also changed my room when the first King room had a loud air conditioner. The King unit has a very usable kitchen with a full sized refrigerator and microwave. This would prove beneficial when receiving food orders from local restaurants beyond walking distance. The desk lamp did not work, but that was the only real issue. The overall lighting was good and could be a little less bright next to the bed. The flat screen had an intuitive remote control that was among the simplest to operate. The thermostat kept the temperature where I wanted it and operated fairly quietly. Everything in the bathroom functioned properly and I like the sliding shower door does not leak onto the floor and the shower controls are at the opposite side of the shower head to avoid being hit initially with water that could be too cold or too hot. The King unit is spacious without the need for a King suite. The wedding party had a King Suite for hospitality. Hospitality was strong suit for the hotel and the hotel staff. The breakfast is adequate: creamed beef or sausage over biscuits , sausage of some sort, potatoes, scrambled eggs with and without cheese, sometimes French toast, and always bagels and waffles. Apples were available as well as juices, water, tea and coffee. The breakfast was nothing fancy, but it was filling. There are no other amenities available, but they have a courtyard with a gas fire pit for the cool evenings. Our wedding party welcomed this and the hotel staff accommodated a catered welcome event. There were only a few areas to improve, but the hotel is well run, clean, and functions well for the most part. The few misses, lack of amenities, and pedestrian breakfast would be three and a half stars, but the staff and how well the hotel operates brings it up to four stars! read more

This hotel suite is a nice size for a couple or girls night, there's a fully stocked kitchen with dishes, microwave, dishwasher, fridge, coffee machine, and 2 queen beds with a sofa couch. The medium sized kitchen table has 4 seats, that was uncomfortable and the chair had a low back. There's a desk with a chair, the lighting in the main room was dim, but the lighting in the bedroom near the beds had decent lighting. The door to the bedroom was squeaky so we kept it open at night. The sofa bed sleeps like what you'd expect not comfy can fell the coils as you slept. The queen bed was good but firm. Lastly, the dishwasher was loud. The Residence Inn has plenty of amenities: fitness room, laundry room, yoga offered at Glo Yoga across from the establishment, pet friendly, and breakfast offered daily. My friends and I had a Galentine's weekend here and it was the perfect staycation. The staff was friendly and accommodating, especially having the hearts and flower petals on the bed as a surprise for my friends. I would come back again. read more

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Very comfortable and clean stay! The front desk ladies were very nice and gave us any room restocking items that we needed! Breakfast was great! Perfect location to walk to restaurants and shopping. There is even a beautiful park in the same parking lot as the hotel with picnic tables and a walking trail. We will be booking this hotel again if we return to Livermore! read more

This place is in a prime location and close to everything. We liked pretty much everything, the staff, our room, complimentary hot chocolate with marshmallows and peppermint and the breakfast service. I highly recommend this place if you are in the area. read more

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Booked a suit 2 months in advance for my wedding night. When we arrived to check in they informed my bride and I that they had given our suit away and we would now be staying in a double queen (not what you're looking for on your wedding night). The women working the front desk was extremely rude about it when we showed frustration that they'd given our suit away on our wedding night. She did absolutely nothing to try and fix the situation, and there wasn't a manager to be found the entire weekend. I will question if I ever stay at any type of Marriot owned property ever again. Update to my review, I tried to send the manager an email, triple checked his email address on the card they gave me. The email bounced back every time. They obviously don't want to hear from anyone, and do not care about their customers. read more

Residence Inn Livermore - The manager with a fake email address on his card - Hotels Near Me - Livermore, California

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Very new stay. We wonder if it just opened? Most things seemed brand new or near new. Entrance social area was modern, open and welcoming with a glowing fireplace. Staff is friendly. Rooms were clean and spacious. Pool is bigger than others in the chain and a good length for laps. We stayed in a handicapped accessible room on the top (3rd) floor. Kitchenette was well equipped with fridge, dishwasher, microwave and coffee maker. Breakfast included coffee so that was a nice task saver. Included egg white, spicy sausage (yum), cereal, pop tarts, fruit, yogurt, toast and juice. Rotates, I'm sure. Plenty to keep all happy. They mentioned they were going to better settle how breakfasts go - makes us think they are newer and setting up operations. We stayed here on a weekend where there were perhaps kids softball and soccer teams also in town. Aside from a packed pool, we didn't hear the other kids at night. Both hubby and I are lifetime elite. read more

Residence Inn Livermore - Hotels Near Me - Livermore, California

Residence Inn located in Livermore, California was an incredible stay!! I highly recommend this location. The spacious and clean rooms, swimming pool, and wonderful customer service provided by the wonderful staff is why I rated this stay as 5 stars. I was very satisfied with our room. It was very clean, spacious, and had a great view of the swimming pool. In addition, I like the fact that Residence Inn in general, has everything you need for your stay. The glassware, flatware, and plates/bowls were clean and ready to use. If you've never been to a Residence Inn, I highly recommend you stay at one of there locations. I really enjoy the new locations as this one has newly opened just around a year ago. The swimming pool was large enough to have many people swimming at once while having a great amount of lounge area outside the pool. There was a couple of tables with umbrellas which helped with the hot heat. Moreover, after 4:30 PM, shade came across the swimming pool which was excellent with the hot weather. By 6 PM, the swimming pool was covered with shade and the weather was perfect to continue our swim. Leslie, the person in charged of the breakfast experience, was attentive, kind, and provided excellent breakfast choices. The breakfast lounge had sausage patties, sausage gravy, soft warm biscuits, and scrambled eggs topped with cheese. The coffee did its job until I got to Starbucks. Lastly, the customer service that was provided by the front desk was fantastic. The front desk employee had a "customer service first" attitude and provided us with valuable information needed for our stay. I highly recommend this Marriott location in Livermore, California. read more

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Made me wait 10 minutes+ to check in. When he did come back he helped the person who came in after me. So nearly 15 minutes to check in. Was slightly snarky until he heard I was a business customer. Also and more importantly, he really wasn't wearing a mask read more

Residence Inn Livermore - Not wearing a mask. - Hotels Near Me - Livermore, California

3.5 star. Pros: -high ceilings that make the rooms feel a lot bigger -free breakfast and coffee -walking distance to Starbucks and SF outlet mall -they allowed us to check in early -close to eateries, target (6 min) and Costco gas (8 min) -great size kitchen and full size fridge Cons: -damaged carpet in room with exposed nails, dangerous if walking barefoot -wood panel from tv console was not secured to wall -tv very slow read more

This is our second stay here and BOY is it nice, both times. They ALLOW DOGS!!! Awesome!! 4 stars for dog friendly, love our full suite this time, last time was a king room that was a little smaller but actually better equipped. Either way, our only complaint is food service at breakfast, looks,tastes smells just like prison food so im guessing they use sysco. Which is the worst food supplier in the industry. So don't eat the breakfast if you expect a Marriott experience. More like san Quentin here. But that's ok because as a foodie, id rather go to some new untried places or old favorites. Even the dog won't eat the food here. But 5 stars because a) location b) amenities c) price d) super awesome staff everywhere in the hotel, especially front desk and housekeeping 1st floor. E) staff again f) feels very safe and secure. And bonuses for changes that benefit the younger generations like super efficient lighting and control options, internet and streaming. BAD NEWS TO FANS OF REELZ: NO ON PATROL LIVE HERE, THEY DITCHED REELZ OFF THEIR TV SERVICE, so whatever, i can stream but inconvenient when you are older. Lol. Last, i stick with Marriott out of comfort, loyalty and convenience. And the beds. So comfy. Love Marriott beds... Great place to stay in good old livergulch read more

Residence Inn Livermore - First floor definitely rates higher than 1 star!!??!! - Hotels Near Me - Livermore, California

Nice modern hotel. Good food and shopping options nearby. Tesla charger out front. Heated outdoor pool. And clean, quiet, and spacious suites. Thanks to the manager who paid for my laundry after hearing that the dryer didn't dry my clothes. It turned out to be my mistake. Dryer is fine, turns out I put the coins in the wrong slot! Wanted to tell him in person but looks like I missed him, so letting him know via this review. Thank you! :) read more

We got the big room that has two bedrooms with living rooms, kitchen, fridge, stove and oven. Our room cost $360 a night and it didn't disappoint at all. Everything looks so new and cleaned. We stayed at the pool and enjoyed every min of it. When it was wind down time, we went to the fireplace outside and it was such a nice night. My son love this place and already asking to come back to this place again. There are free complimentary breakfast and WiFi. Breakfast has a lot of options. read more

Residence Inn Livermore - Hotels Near Me - Livermore, California

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super nice and clean room and it's right by the outlets. I needed a lot of random requests and I think it was Dennis but she was a big highlight and was super helpful despite me being annoying I appreciated that greatly. also the breakfast is actually really good. it's not like fancy or anything like that but they do the hotel breakfast with actual effort unlike most places. solid 5/5 read more

One star is for it being a newer property. Negative 10 stars for customer service. We are Gold Elite Bonvoy members and stayed here for 1 night. Night was booked using our annual reward certificate so our credit card should not have been charged. We even double and triple checked with staff and one of the managers when checking out the next day and via phone call a couple days later. To our surprise, the hotel stay was charged to our credit card when we received the credit card statement a week later. I immediately contacted the hotel and spoke to Arlette who stated she would call Marriott corporate to see what's going on then call me back. Didn't hear back after 3 weeks. Called hotel again and spoke to Arlette again, who claimed it was not taken care of because "they" had been on vacation. She proceeded to tell me she was one of the managers and would contact Marriott. She did call me back this time and said she would credit our card for the room charge. Thought this was finally resolved. However, 3 weeks later to my surprise, the hotel had taken out my loyalty points to pay for the stay. I immediately contacted the hotel again. Arlette picked up the phone yet again and denied that they deducted the points from my account without my knowledge because they had no ability to do so (which is a lie) and that I needed to contact Marriott customer service. She was extremely rude and refused to help anymore and just transferred me to the Marriott customer line without my agreement. I asked for her supervisor during the call and she said she was the GM and there was no one higher. I spoke to customer service and after the issue was documented and researched. I was told the hotel would call me in 3 business days to have this resolved. 7 days went by and nothing from the hotel. Had to call customer service again and this time the agent escalated the issue to a supervisor, who finally resolved the issue for us. This hotel in my opinion doesn't deserve to be a Marriott. We have been a Marriot customer for many years and this has never happened before. I will for sure not stay here again. read more

Very clean well-maintained property. It's refreshing to find a great property when traveling with my wife and not on business. The staff was very responsive and went above and beyond to make the Saturday breakfast special for our large group. Would recommend without hesitation! read more

First of all, we were waiting a good amount of time for assistance. We were given a filthy room. There were dirty dishes, garbage, and sitting water on the floor in front of the fridge. Almost slipped from the standing water but I'm still standing. I asked for the manager and he didn't come out until 20 minutes after. I wouldn't go here until they get it together. Customer service is definitely below 1 star. I don't know what else to say but I hope that towel on the floor didn't contain human contaminants....... read more

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Me and my wife stayed here over the last 2 days while we were in the bay area. The room was spacious and well stocked we got the king bed room; talk about a properly equipped hotel! The prices aren't bad I enjoyed the continental breakfast. I will stay here again read more

Had a great stay at this residence inn! Really great staff, they were so nice when I came to breakfast in the last 10 minutes. Got me coffee and made sure I had everything I needed. I've stayed at a lot of residence inns and I really like this one! Very clean room, very nice front desk. Will be staying again soon for my third stay, and I'm looking forward to it! read more

Awesome stay. Facility is brand new with beautiful views, great breakfast and modern/clean rooms...but the staff is even better. Jeff the front/manager was INCREDIBLE. Helped us with the right room, facilitated a late checkout at Livermore Residence Inn with and early checkin at the next Residence Inn we were staying at. He remembered names, knew all the delivery folks coming in and I even watched him graciously handle a resident who was having a really bad day. He's like the one rockstar employee they always feature on Undercover Boss. Marriott better do everything they can to keep him! We will be back for sure! read more

One of their employee said I can park there. I went to grab some food at the restaurant next to this place and came back 45 minutes later to have my car towed. I had to walk 5 miles to the tow station and pay the fine. Went to complain and everyone starts saying, they did not tell me I can park the car. Either they are extremely great at lies or their employees are ridiculously unsuited for their jobs. Especially the manager. read more

I was charged a pet fee of $150 that was never disclosed when I booked the reservation using the Marriott app nor when I checked in and told the desk clerk I had a pet. I've never had a pet fee at any of the other dozens of Residence Inn in which I have stayed. This fee was almost as much as the cost of the room. Had I known of this fee, I would have stayed somewhere else. The front desk clerk seemed completely unengaged and not at all personable. Also the kitchen counters were greasy and there was a sticky substance on the refrigerator. I would not stay there again nor recommend it to anyone. read more

Long story short, if you are a bride/groom looking for a hotel, do not choose this one!! In February, I had a room block at Hyatt House in Pleasanton. They let me know that they could not get me more rooms, so we decided to switch hotels. Sadiyah at Residence Inn Livermore promised that she would be able to get me all my rooms with specified room types (at least one 2-room suite with three beds for the bridal party). Because she said this, I figured I could trust her and we moved all of our guests over to the Marriott hotel. A few days later, I find out that the 2-room bedroom suite only has 2 beds. She also lets me know there is nothing we can do since we already signed a contract. I then book another 2-bedroom suite OUT OF MY HOTEL BLOCK so my family members could use the code. She then assured me that she would do her best to get them next to each other on the same floor. 3 weeks before the wedding, my family said the codes were all used up and they could no longer book at the residence inn. I email Sadiyah and she said we have 10 bookings with the code and the hotel is currently sold out. I let her know that we had a signed contract with 14 rooms, and she said sorry there's nothing they could do. They could get us rooms at the Hilton Homewood Suites across the room, for the same price. However since it's a cheaper hotel, the prices they gave us were actually more expensive than the ones listed on the Homewood suites website. So no, it was not an option for my godmother to stay across the street and not be down the hall when I got ready for my wedding. Therefore I spent extra money for a room outside of my block, and the room that was supposed to be for my family, went to a stranger. Not to mention, I wasn't even near anyone in my block, so the block was essentially useless.. We get to the hotel on Thursday and it was fine. On Friday though, our second room (and everyone in our hotel block and everyone else that we recommended to this hotel) could not check in at 3pm. They said they would call us when our rooms are ready. Well.. we had to the lobby at 5pm and ask for our rooms. No one received a call. And some people did not get to check in until 8pm. I was extremely embarrassed that this was the hotel I recommended and people couldn't even get their rooms on time. They couldn't even take their time in their own rooms to get ready. Instead, I offered my one room that I got the day before and everyone got ready in there. Since my room was a mess from everyone getting ready in there, I asked that the housekeeping come just for a refresh of new towels and making the bed. We were gone for 5 hours and not one person came to drop off anything. In our second room, when we finally got it, we were missing hand soap in one of the bathrooms. That was gross, so we asked for just one bar of soap.. No one ever brought one.. so we had to use dish soap and our hands were very dry. Also, once again, not near the first room like we were hoping for. (I know this was not guaranteed, but after all the problems I thought they might try, but this was the least of my problems.) The morning of our wedding, we asked for extra wine glasses so we could celebrate with our wedding party. They provided those, ONLY if we went to the lobby to get them. We then get back from our wedding and I find out that one of my bridesmaids (who had a reservation) was no longer staying at my hotel... her room got cancelled even though she booked 2 months before. She had to go stay at the hotel across the street.. so she had to deal with that and she couldn't help me with my dress.. This was the worst experience I've ever had. I will never recommend this hotel and I will always try to stay at a non-Marriot residence. I had a great wedding weekend and my family and friends said the only down side was all the hotel problems.. I agree and am still extremely embarrassed that I recommended this hotel. read more

My friends house burnt down so she's staying here till it's fixed so I'm here all the time visiting. The staff here is great and the place is super clean all the time. Much better than the one in Dublin. The maintenance guy keeps the area really nice. The pool area and laundry room are spotless. In fact I've never seen in dirty. There are a few squabbles I have and that's they serve breakfast WAY too late in the am for their guest that work. 6:30? Most have to be in their car ready to go before that. 6am is more practical and realistic. The only other minor issue I have is their 2 bedroom suites are very small. She was shown a bigger room when deciding where to go but come the day to check in they put her in a smaller room. I didn't like that. But over all it's a clean place and I like the staff. read more

This is by far the best place I have stayed at in a long time! The front desk team is the BEST!! They make sure you are accommodated and are happy!!! I have never been to a hotel that is this inviting and has the best hospitality! I had to stay here cause my home was being renovated. But trust me when I say, you will never gonna leave! I was blessed to have accommodation this great while my home was being renovated. I cant thank you guys enough for everything you did for me and my family!! Definitely will look forward to recommending this hotel to all my family and friends! read more

Newish hotel in good location next to outlets in Livermore. Unfortunately, it's poorly managed and in disrepair. I don't think the issues that I experienced are due to lack of staffing, just poor management and really bad customer service. I booked a stay during my daughter's high school basketball tournament. I asked for a late checkout, since the last game was 6 hours after checkout time. Initially, they agreed to the late checkout, then the manager changed his mind. Manager lacked basic customer service skills and didn't believe me when I told him it had been approved in a text from the front desk until he found the text himself. Motorized curtains didn't work. Tesla charger didn't work. Requested blanket (to cover window) never arrived. Exterior door didn't open from outside with key. I wouldn't stay again. read more