I've reviewed this hotel before. I travel for business and pleasure A LOT. I've stayed around 200 nights in Marriott hotels this year. I've stayed regularly at Aloft Harlem for the last (nearly) two years. As I've said, prices are reasonable for NYC. The Harlem neighborhood is bright and alive. Rooms are basic, but clean and comfortable. Housekeeping is wonderful. Because I'm a regular, everyone here knows me. Recently a new employee started, who did not know me. I introduced myself, explained I was a regular, and went about my routine. Two weeks later, I return and she remembers my name and my face. The staff who have known me longer have clearly told her I prefer corner rooms and I like a certain kind of wine. She said, "they told me you like . . . (Insert multiple things here)." I am impressed by the new employee who went out of her way to remember me, as well as the longer established staff, who clearly updated her on my preferences. And again, for the record, the staff here have always been friendly, down to earth, and welcoming. One more time: I've been staying here nearly two years. And I come back again and again because they are fantastic people. read more

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I stayed at this hotel while attending an event, and unfortunately, the experience was disappointing. The only real positive was the location, which was very convenient for the event I was attending. The hotel itself appeared run-down and poorly maintained. There were holes in the walls near the electrical outlets, and there was an awkward empty space where it looked like furniture had been removed from the wall without any repairs or touch-up paint being done. Overall, the room looked neglected and far below what I would expect from a Marriott property. Another odd issue was the refrigerator being located under the bathroom sink, which seemed very unusual. To make matters worse, it had a strong unpleasant odor. Customer service was equally disappointing. When we arrived to check in, the front desk associate was busy stocking shelves and paid no attention to us. He then stopped to have a conversation with another staff member while we waited. At no point did he acknowledge us or simply say, "I'll be right with you." A little communication and courtesy would have gone a long way. Based on the condition of the room and the lack of attentive service, this stay did not meet the standards I associate with Marriott hotels. I would not choose to stay here again. read more

Stayed here as part of a conference as this was where the room block was. Pros: Every interaction I had with front desk staff was friendly, professional and helpful. Great location and very walkable in the neighborhood. Cons: The room was... alright. I've stayed in many Aloft properties so I know what to expect (it's a limited service brand and that's fine!) The shower didn't have great water pressure, nor was there anywhere to put my own products (provided shampoo, body wash and conditioner in dispensers on the wall). Thankfully it was a quick stay, but not sure I would have been able to give my hair a good wash in this. The AC blew right on my bed. If I had it off, the room was stuffy. But blowing on me directly was uncomfortable, too. Net net, it served the purpose, but I didn't love it. read more

Stayed in this hotel during the New York City marathon weekend. Great pricing and very close to the subway line and great shops. Felt very safe and supported from the staff. Everyone was so friendly and the snacks at the front desk are decently priced. I also really enjoyed the community events. They held Saturday night wonderful music and fun dancing. The bartender also makes great drinks. the only con I would say is that this room is very Average. There's not much to it. What I stay here again yes, the price was very fair and again the subway ride to the marathon or anything in the Manhattan lower area was very close. read more

All this review really needs is the photo. If you zoom in you'll see a cockroach crawling on our room wall. I'm so repulsed I would never stay here again nor would I suggest anyone else stay here. Absolutely disgusting. read more

Aloft by Marriott Harlem - Hotels Near Me - New York, New York

Centrally located in Harlem, close to 125th street metro station. Inside ok but did not get blown away. Extremely loud air conditioning. Missed old fashioned ironing board. Staff moderately interested in taking care of their guests. read more

Aloft by Marriott Harlem - Hotels Near Me - New York, New York

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Room Quality: 7/10 Amenities: 5/10 Service: 8/10 This is a solid 3-star hotel located in the heart of Harlem on one of the filthy but subway-accessible 125th street. It's clearly designed for short-term, no-frill business stays, so don't expect luxury, ambiance or anything beyond the essentials. There were many things I did NOT love: * Poor internet speed. Doubt you could have a video call or conference here. Couldn't even get through a single episode of Yellowjackets without buffering 10x. * Smells like an old man who drinks and smokes in the elevator and hallways * Our room has a terrible metal bed frame next to the metal AC. Those two pieces of metal next to each other = constantly stubbing my leg, ankle, and toes. Awful! * The gym has basic, essential equipment but is poorly maintained. And a few things I did appreciate: * Good service overall - The front desk attendants always greeted me (and one even gave me some free food). The cleaning staff were also very pleasant and diligent with their jobs. I also appreciated how the staff didn't charge extra for packages shipped to the hotel that arrived before I did. * The in-room steamer works like a dream! * The coffee and tea provided by the hotel in the lobby is free and not terrible. read more

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I had an overnight stay at this hotel in 2019, I was impressed but after staying here for New Year's Eve I'm not sure I'll ever go back. The room I stayed in (422) was one of the loudest rooms I think I've ever stayed in. The heating unit was SO LOUD I could not hear the TV. I elected to turn the heat off. The room was ok but one side of the room smelled like syrup and the floor was sticky. I didn't request a new room because it was late, I was tired and it was NYE. The hotel is ok but it was better before. read more

Why 3 stars? Because why must the pillows be so small? --- --- --- I did not plan to stay in this hotel initially, but I ended up extending my stay in New York one night and this property made sense for me in terms of its location. I made the trek up from Midtown with my luggage and settled in for an impromptu second night in the city. When I walked into my room, I thought it smelled like maybe someone had smoked cigarettes in here at one point. Or maybe lit incense. Either way, it didn't bother me a ton, it was just a very obvious smell when I walked in. The bed was comfortable, but the pillows were so bizarrely small. I don't really know anyone that would purposely choose pillows so tiny that simply rolling over might cause you to "fall off" of one. So I lined them all up in a row to create an army of pillows aka one normal-length pillow. I survived this first-world crisis. I sleep with a fan for white noise, so I did appreciate that the A/C unit in this room had a constant hum. Only, it sounded a bit more like construction noise than a fan humming. Not the end of the world, but a word for the maintenance crew of the Aloft Harlem: that A/C sounds like it's struggling to get through the night. The shower was nice, but the water pressure left a lot to be desired. All-in-all, this hotel was fine for my very brief stay, but it's not one I'd be dying to come back to for a second visit. read more

Aloft by Marriott Harlem - Beds Room 613 - Hotels Near Me - New York, New York

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Customer Service was very good and heartfelt service received. Construction or something was in order but the customer service was great and room not bad at all. read more

This is a great hotel with quality staff - especially Paula and Vincent at the front desk! They made our trip so special! read more

Aloft by Marriott Harlem - The hotel is just a tiny walk from the 125th subway station, so we were able to get everywhere with ease! - Hotels Near Me - New York, New York

We came to this hotel for our daughter's graduation from Columbia University. Although it isn't that close to campus, it is the closest hotel to campus, and they were fully booked. Despite this, we consistently received efficient attentive service. Nasha at the the front desk was great and even remembered my name throughout our time there. We liked our stay so much that we extended it an extra night. I had read that the rooms facing the courtyard are quiet and that's what we requested and that's what we got! It was perfectly quiet. read more

Aloft by Marriott Harlem - Lobby - Hotels Near Me - New York, New York

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Really great stay at Aloft Harlem on 10/29/22. We checked in at about 8:30pm and got a room on the 6th floor. The hotel was quaint but very clean and quiet. The reception at the front desk was pleasant and swift. Our room had a king size bed but was spacious enough for 3 people. We had a lovely stay with no qualms. There's also ample parking on the side of the hotel. read more

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After a long day of travel from LA to NY with a sick 2 year old we arrived at @aloftHarlem. Due to filth we checked out a few hours after checking in for a 3 night stay. @aloftHarlem did NOTHING to accommodate my family. read more

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honest review: went for a Yankees game, thank goodness we only stayed one night. the only good thing was the staff was courteous. carpet was nasty, old, run down, smelled of musty smoke. would not walk barefoot on the floor at all. needs paint at very least. Tiles chipped and grout dirty. The streets in front of hotel were disgusting. I heard this area was up and coming and would be alright. No it isn't. This property was the worst Marriot associated hotel I've been to. And a big down step for Aloft. Be aware and Im pretty easy to please normally. read more

Parking: no lot but they do have valet...not marked though, have to double park in a loading zone and tell the front desk Lobby: clean and modern, though very dark Bar: typical hotel bar, bar food only but went to get snacks at 6:45pm and the kitchen was closed??? Room: looks modern but after settling in very disappointing. The bed is so close to the AC unit that I crushed my ankle trying to get to the blind drawstring. The blinds only go down halfway so lots of light in the evening. There are no outlets next to the bed. Desk lamp is stationary with oversized bulbs (blinding). Signed up for the breakfast but it was bowls of funky foods...traded in voucher for points and went out to eat. Overall: I wouldn't stay here again. read more

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I just want to thank Malika and the whole Aloft staff for being so accommodating to my group I came with for a work trip. So incredibly helpful and kind. Thank you!! Legit the whole staff was just great. read more

I stayed here while my son was visiting Manhattan School of Music. The location was great for him to walk to the school and for me to catch a train to other parts of the city for work or to meet up with friends. Our room was clean and comfortable, the price was reasonable, and the staff were helpful. I would stay here again for sure. read more

We stayed here for a night when in town for a college visit. We had reserved a room with two beds but when we checked in, there were none available. The staff was accommodating and gave us two rooms close to each other instead. The location of the hotel was great for our purposes. Very close to the college and even closer to the nearest subway stop and the renowned Apollo Theater. They conveniently have some basic food items and beverages for sale at the check-in area. Our rooms, while appearing well-appointed, were a bit unusual and in need of repair. For instance, the sliding door to the bathroom consistently hit the sink each time we opened it, which made it a little hard to actually open. Our daughter's room had little holes in various places along the seam connecting the wall with the floor. These minor things should be easily fixed. read more

Unfriendly staff, dirty room and negative experience with reaponse from the general manager.

This was my second time staying at this hotel. The first time being before the pandemic. The second time was a bit cumbersome. My reservation was messed up (no fault of the hotel) Christopher sure made things easy and did everything possible to accommodate me. His pleasant demeanor was a breath of fresh air. Also had the pleasure to meet Keke at the bar and enjoyed some good drinks and good conversation. Although the hotel itself could use some updates. I would probably stay again. One day the shower drain had a terrible order. The staff sent an engineer immediately to fix the issue. The following day my fire alarm went off and I was told not to take such a hot shower. Not sure how the hot steam triggers the fire alarm, but okay. All and all it was reasonably priced and very close to a lot of restaurants and places to shop. read more

I want to start by saying the staff here were professional and kind. I hate to do this but... I booked a reservation during the pandemic. At one time Harlem was my home but I temporarily relocated out of state and made a trip back. The hotel is supposedly smoke free but I kid you not I was moved to three different rooms. All THREE reeked of cigarette smoke. In fact when I stepped off the elevator the third floor smelled like weed. It was loud and offensive. Now I've just settled for my third room switch and the sheets/carpet are musky. I found socks that aren't mine on the floor. I literally booked this hotel to avoid Time Square which is now a lil crazy because of the theater district being closed. I know that hotels have rented rooms out to the homeless and people in shelters which I think is a great gesture but as a result the quality/conditions in the rooms have gone down. I am only one night into my 4 days stay and I regret booking this hotel. read more

I stayed here for a work trip and found the customer service to be excellent. From check in to check out and the bartender at the bar during happy hour everyone was warm and helpful. After I had checked out I realized I had left my phone charger in the room. I returned a few hours later and several staff went out of their way to hunt it down for me. Room was clean and comfortable..overall a great stay in Harlem. read more

The rates are good and the rooms are decent. Front desk staff were all extremely nice and friendly. We stayed here to be close to Columbia and it was walkable. Housekeeping services leave a lot to be desired. Out of five nights we had one good housekeeping experience where they made the bed, took out garbage, replaced towels, soap, free water bottle. I left a tip daily. They never vacuumed. Two days they did not make bed. One day they threw clean towels on the chair next to the unmade bed and they emptied the garbage and nothing else. One day they left us with no shower gel or bath mat or toilet paper. Our last day before checking out they were a complete no show. read more

We were in town for an event less than a mile away and this hotel was a great find. It was not cheap but beat out similar hotels on price, including some less convenient to our event. The staff was very friendly and helpful. The rooms were nice and decent-sized for Manhattan. read more

Worst hotel experience. Should be called motel. Bathroom door would not shut. We were told it was made that way otherwise the mirror breaks. Who designed that? Sink wouldn't drain and would overflow if you didn't turn it off right away. Shower was dirty and smells like mold. Nothing to put amenities on in the shower. Shower gel, shampoo and conditioner bottles were all empty. Nothing to hang a towel up in the shower. The bathroom was so dark and I'm sure it's because they don't want you to see how really dirty it is. Water pools in bottom of shower up to your ankles and overflows into bathroom. Every time! Stark room without plugs or charging ports in room. I wouldn't use the coffee maker or anything because it was filthy. Carpet was stiff with dirt. Pillowcases didn't fit pillows and pillows were dirty and disgusting. This place is bad. I can't believe Marriott puts their name on this property. Stay away! read more

Aloft by Marriott Harlem - Bathroom door. Won't close more than this. - Hotels Near Me - New York, New York

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As a Platinum Elite member not only was the service & overall accommodations disappointing but the staff was incredibly incompetent. I was charged triple the price of of my 1 night (9 hour stay) in the city and was told it would be adjusted on the reservation. It wasn't. I've called numerous times and talked to multiple "Front Desk Managers" in the past couple months and today was the final straw. Asking to email my reservation confirmation & the folio of charges, I was told "too much time has passed so there's nothing they can do" about me being grossly overcharged. As a Marriott International Shareholder with status I was shocked at the negligence and lack of assistance with getting this resolved after providing documentation & multiple attempts to get this resolved. I will never patronize this hotel again. And to the "manager" James Velasquez who practically told me "oh well" I will be escalating this to the highest level until resolved due to the principle. If you stay here, check your charges before you leave the property, they will overcharge you and give you the runaround to refund it after acknowledging their accounting error. read more

Nice little place, very trendy. I got the basic king suite which had an nice view. The room was clean and smelled nice. The safe did not work but after a call to the front desk the staff had it fixed within the hour. Plenty of food choices near the hotel. About a 5 minute walk to the famous Apollo theatre. I would give this establishment 5 stars but the "weekend rate" was UNBELIEVABLE! I could've stayed at the Waldorf or the plaza for those prices. This is definitely not the Harlem I grew up in. What else is there to say but gentrification complete. I will stay here again but definitely not on the weekends. read more

Brought my four kids into the city to visit a friend and I admit I was dreading the hotel stay. I expected an over priced room for extremely mediocre if not icky accommodations. I was wrong. The hotel was lovely and clean and beds shockingly comfy. I loved the ease of walking every where we wanted to go and my kids though the hotel beds better than the ones we had at the MGM resort in Vegas. I agreed. Will definitely stay again. I appreciated the friendly staff and the fun lobby/bar area. And I wondered if any city noise would interrupt sleep but I was wrong again. Super quiet. I've done air bnb twice in NY and both times it was fairly horrific. Never again. Aloft Harlem is my new favorite place. read more

Terrible hotel. Do not stay here. Two stars for the vibe only. It has cool decor. However, the customer service is the worst. The Aloft has no room service. No turndown service. The carpet smelled like mildew, and the bathroom door was broken. At $300/nt, I would have expected much better. Like, I asked the front desk to have someone bring my Doordash to my room after I my twisted ankle. I told them the food had arrived. Instead, 45 minutes later, I hobble downstairs to retrieve my now cold burger and fries . On another night, I called the front desk to ask a question, and nobody answered. I'd seen the employees chatting with each other, snacking on fruit as I walked to the elevator. But no one answered the phone. Thirty minutes later, I went downstairs to see the same employees laughing and joking together. After confirming the phones worked, I asked my question and went back to my room. I have no problem with employees having fun at work, but at least do your job. Expecting the front desk to answer the phone is not a big ask at a Red Roof Inn, let alone a hotel like Aloft. This place was ruinous for all 5 awful nights I was there. read more

Extremely attentive and helpful staff. Rooms really small but clean. There is an elevator to get out of the building, but you can't use it to get in without a key card - very inconvenient. Parking only a block away is very convenient though. read more

The name Aloft came in probably about couple years ago, is the chain umbrella under the Startwoods, they're all together with Sheraton, W, Westin, Four Points, St. Regis and few more, can't remember, just google it. lol For Starwood chain, Aloft came in with totally different style, not like your normal Sheraton for Four Points hotel style, Aloft is no traditional hotel, they came in with a little of the funky, but modern and relaxing First of all, lets talk about location, is located 2 blocks from blue line (A and C) and the orange line (B and D) subway trains, very easy to get there Surrounding area, this hotel located across the street from a NYPD station, so I assuming it should be in the safest area. lol When I got there, I looked around, which I'm very surprised, because this hotel located in like a main street, they're many delis, drug stores, small fast food restaurants in the area. I took the D train which is the express, 1 stop you will be on 59th Street and Columbus Circle close to Central Park, the ride is approx 7 to 8 minutes, and if you come down to Times Square, it will approx 15 minutes total, very easy and fast. When you first walked inside the hotel, you will see the front desk, and instead of seeing the front desk staff wearing ties and suit like you will see in many hotels, you will find the staff here wearing Aloft t-shirt, they're very colorful To the right, you will see the WXYZ bar, not sure who came up with the name, sounded like they just throw it in there in the last minute. lol But is a nice bar, is good place to go with few friends, relaxing, catching up, and on the other side, they have a small pool table, few other chairs, guests can sit down and relax, or waiting for their cars to pick them up Now to the room, first of all, this is a big building, but is a small hotel, because half of them are condos on the 7th floor and higher, and the hotel part is only from 1 to 6 floors This hotel has only standard room, no suites, no bigger rooms, they're all about the same size, the only differences is 1 King Bed or 2 Queen Beds, yes, I said 2 Queen Beds, which is very unusual in Manhattan hotel rooms, most hotel rooms offering 1 King or 2 doubles only The room size is usual Manhattan size, but a little bigger, approx 285 to 300 sq ft This hotel do have a gym, and the gym is a very good size, much bigger then most hotels gym This is actually only 3 stars hotel, because they do not have a restaurant or a spa or swimming pool, I'm giving it 4 stars because of the size of the hotel Like I mention to you before, this is a small hotel, so is easier for the staff to pay every single guest a very special service and attention and take good care of everyone Is depending on the time of the year, but this hotel price usually about 15 to 20% lower then your usual Manhattan hotel room price If you have a few friends traveling to NYC and don't want to pay the high Manhattan price, this might be your answer, and to all the New Yorkers, if you are in the area, stop by WXYZ bar and tell us how you like it Enjoy!! read more

My husband and I decided to stay at this location based on the rate offered on hotels.com and the easy access to the Subway to get to Manhattan. Plus I have had overall positive experiences at other Aloft hotels in other cities I have visited. We arrived on a Saturday evening around 7pm to check in. It's a brightly lit up, hip, modern spot in the middle of Harlem. If you have luggage, it's easier to take a quick left to take the elevator to the lobby. Otherwise, you can take the steps down. The check in area is essentially a circular desk as you walk in. When we inquired about checking in, the employee on duty asked if we booked through Expedia. I said that it was hotels.com. She said "Same thing". A little snarky but whatever. And then she said she needed to check if our room was ready. At 7pm?! I would hope it was ready since we were checking in late. That rubbed me the wrong way at first but then she gave us our room cards and room # and sent us on our way. We didn't really get to stay too long once dropping off our luggage since we had dinner plans that night. However the next day my husband made a point of saying that he thinks we had a queen bed instead of a king bed(which we paid for). And this is after we had unpacked. And since we were already starting our day we decided to deal with it later since we didn't want to have to wait around until a room with a king bed was ready. So that was another annoyance but not the end of the world. And fortunately we were able to switch rooms on the same floor later that evening with no issues. For the most part the hotel is fairly nice and they did everything to accommodate us. They seem to have a lively night life in the bar/lounge downstairs as there was always a big crowd whenever we walked through the lobby and the music was blasting. Our room was nice and had the essentials. They carry Bliss soap and shampoo products. The only things that I took issue with was the "free wifi". It's not fair to advertise if the signal is terrible. Most of the time we couldn't even get a signal. The walls are thin and you can hear every little noise outside but it's NYC so I'm not surprised. They do give you an option to go "green" by opting out of clean sheets/towels every day and earning a $5 credit. Because we chose that option we had the choice of spending it on food/drink in their snack bar downstairs or getting the Starwood hotel points. I think we had a good experience overall. So if you are ok with being a little further out from the City , this is not a bad option. read more

Aloft by Marriott Harlem - Very modern, contemporary - Hotels Near Me - New York, New York

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Great little hotel in the heart of Harlem. The wxzy bar serves strong drinks and the staff is super friendly. From the moment we walked in we were welcomed. I'll be back. read more

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A good option for Columbia parents and hip people looking to stay in this area. The space is modern and fun, and the people working here are nice and professional. You get the bare necessities, but it's probably all you need. The bed is comfy, too. I suggest not paying the $45 to park your car over night. You can totally park it on the street. read more

Before moving to Harlem I always stayed at Aloft. It's simple, clean, and you can't beat the location in central Harlem. I was able to walk everywhere and it's close to most Subway Lines. Staff was always friendly. read more

I spent five days at the aloft harlem hotel for my birthday. The operations manager vivian was splendid and on point. The hotel is absolutely beautiful. The bed is to die for. High quality mattress. Clean and priceless. Their lounge area is amazing. This hotel needs a banquet desperately. I hated having to go out for food three times a day.. All in all my birthday day stay was phenomenal. Cons: refrigerator temperature was off All latin staff did not mesh with the african american community. It looked weird to an outsider. No diversity at this location at all. The late night female manager. (Loud hispanic) was ghetto and loud. Very uncomfortable to be around. The morning manager with tattoos all over his hands has a problem with women. He was cold robotic, standoffish and mistreated me as a woman. I reported him. Pros: the lively neighborhood... the food, the churches, the life outside of the hotel. The cleanliness of the hotel. The housekeepers. That's it. read more

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Great hotel! Bit someone's dog is extremely noisy and barking very loudly. The bar has Happy Hour and a good selection of drinks, reasonably priced and def can taste the liquor. read more

Great staff, low rates, and low charge for starpoints, close walk to a/c or b/d subway. If you want cheap food, or beer it is three doors from gourmet deli. They offer 4pm checkout to gold point members. Hint, to use elevator tap your room key to light in elevator below flo o r numbers. A security feature to keep public off room floors. read more

Aloft by Marriott Harlem - Pool table in lobby / rec area. - Hotels Near Me - New York, New York

Where should I begin... My boyfriend and I decided to come to Aloft for a weekend getaway, well this will be our first and last time staying at this hotel. When we got to the hotel they couldn't find the reservation. That situation was resolved after another employee helped the woman that was helping us. We came up to the room and the first thing you see when you enter the room is the bathroom. Very weird setup. What disgusted me was the refrigerator was in the bathroom area. Yuck!!! When I entered the bathroom and put on the light, there was a strong cigarette smell. I don't smoke at all and hate the smell. Then there was only one washcloth in the room and two towels. I also found an old toothpaste cover by the sink, this then implies that the room was not thoroughly cleaned. When we called to get more towels and washcloths, we waited for one hour and then had to call again. When we entered the bedroom area, there were several stains on the carpet and the walls had damage. My boyfriend and I decided that we would stay even though we saw these issues. We went outside to get something to eat, on arrival back to the hotel, we noticed workers that were standing by the hotel elevators wearing no shoes. Can you imagine, no shoes on, how unprofessional!!! On the last day of the stay, we needed one extra hour to get our things together, we called the front desk. They explained that they could not accommodate us for one extra hour. Really, after all of these issues??? We will NEVER come back !!! My advice would be to stay at another hotel! read more