Wow! What a beautiful showroom they have. Service is great, too. Kyoko greeted us as soon as we…read morecame in and stood to show us the Toto washlets and toilets, explaining you don't need a Toto toilet to install a Toto washlet, and gave us the requirements for an existing toilet. She demonstrated the differences with each of the three models we were interested in. (There are more). There demo models have plastic covering so they can actually demonstrate with water, the spraying, flushing, everything. She told us the sale price of each, gave us brochures and spec sheets. She was very thorough. They can also get an electrician and plumber to install the outlet and the toilet. They also have an outstanding assortment of tubs, shower equipment, faucets, etc. What an awesome place to shop for your bathroom needs!

We just bought a couple of toilets, washlet, and pop up drain from TBSHI. Steve K. and Chay…read moreprovided amazing service and were a complete pleasure to work with! The showroom is beautiful and they were able to show us exactly what we'd be getting. The plumber they recommended, Irving Murakami, did the installation today and he was also extraordinarily professional and gracious. We are so happy and grateful and from now on will get whatever plumbing fixtures we can from TBSHI. Highly recommend!

We were waved into the driveway and parking area then greeted warmly by a warehouse worker when we…read moregot out of the car, told to enter the side door shortcut instead of walking all the way to the front door. He even opened the door for us. Jennifer was very helpful and explained everything we needed to know, including the requirements to install a Toto washer on an existing non-Toto toilet. She was very friendly and professional, making connections with us. They offer electrical and plumber services if needed. Showroom is small, but clean and neat. They have shower heads, a couple of gas stoves, in addition to Toto toilets and washlets. Prices are reasonable. Service to purchase our washlets was very fast.

Recently needed a replacement Toto bidet (washlet) as the one I purchased nearly 20 years ago died…read more I called T. Oki at 3;30 in the afternoon, spoke to Etsuko, explaining my situation. She asked for the details of what I previously had installed and for pictures which I immediately forwarded. Within minutes she texted what was available and a recommendation of a plumber to install. I was able to pay by credit card and made arrangements with Murakami Plumbing to pick it up and install the next day. I can't say enough how pleased I am at the service received from Etsuko and highly recommend not only her but the business itself. Quality merchandise and exceptional customer service.

Ended up here because it is one of the few tile places open on Saturdays. We were pleasantly…read moresurprised to find out the staff is friendly and helpful too! On both Saturday visits the women who helped us were patient and offered good advice. The best part is they had the tile we wanted in stock, they loaded it in our truck, and we left with it the same day. We had almost given up trying to find something we liked on island, but shipping tile from the mainland is crazy expensive. They are part of Hawaii Home Expo. We didn't get anything from the T Oki Trading side so I thought I should put my review under Marblehaus only.

Excellent customer service and great selection! We came here looking for travertine and was…read moreimpressed that it was in stock and we took it home that day. The staff was friendly, real local style. MUCH better than other places we went to where the staff was snotty and not helpful or friendly at all. These guys even loaded it into our car for us! Very impressed with the care they took to put it in our car so that it wouldn't shift too much on our long ride home. Would definitely go back again.

Great service and advice. Ramsey asked me about my project and ideas carefully. Needed something…read morethat was in stock as timing was an issue. Made a very creative recommendation that exceeded our expectations. Completed on time and beautiful. Wood finished plank tiles!! Our bath/shower looks and feels like a sauna. Very nice.

Initially I had a good experience with choosing tile, and placing the order But when there was a…read moreglitch with a shipment it was difficult to get answers. Then I was told I would be refunded a portion of air freight, but there was no follow through. I didn't receive the refund and my messages went unanswered.

We had been shopping for months for new kitchen cabinets. Pacific Craftworks had solid cabinets,…read moreand that's what we had been looking for for a long time. We got the upgrades (crown molding, soft and self-close hinges, glass door, magic corner). I worked with Mena, she is intelligent on the design and she gave us much helpful advice. She told us how to save money in the kitchen by the design and finally, we had a great deal from her, much cheaper than Home Depot. We had just bought new major appliances (dishwasher, refrigerator, range) and a granite-composite sink.... Pacific Craftwork's crew installed everything PERFECTLY!!! They even mounted our new microwave/range hood, straight out of the box. I couldn't be happier with how the project went!

False urgency and a hidden broker relationship led to a 14-week delay so far, and I'm still…read morewaiting. In late March 2026, I paid a 75% deposit of nearly $10,000 for 6 custom Acacia doors through Pacific Craftworks after their broker told me March 26 was the last day to secure a spot on a shared container arriving the week of May 27. Only after signing the contract did I learn that the broker does not actually work for Pacific Craftworks -- the agreement was with his separate company (Studio Pacific). In text messages on March 26 and April 8, the broker confirmed the doors were estimated to arrive at the end of May and stated that my order had been "processed and scheduled for production." Immediately after those messages, communication collapsed. He stopped providing meaningful updates and began sending long, vague responses that contained no useful information about production or shipping status. After 14 weeks, I still have not received confirmation of when the order was actually submitted to the manufacturer in Vietnam, nor any reliable ship date. I followed up multiple times directly with Pacific Craftworks, including sending a formal demand letter. Despite being made fully aware of the situation, Pacific Craftworks has taken no meaningful action to resolve the issue or hold their broker accountable. I was told they could not assist. This experience has caused significant delays to my condo renovation. Even while in Vietnam, only about an hour from the factory, I was not permitted to visit to check on the order. I am still hoping to receive the doors, but after 14 weeks with no confirmed timeline and Pacific Craftworks refusing to take responsibility for their broker's conduct, I felt it was important to share my experience publicly.

This restaurant supply store is a favorite of mines. Anytime I need kitchen gadgets, utensils,…read morecontainers, my bartending supplies, everything you need for a bar or restaurant this is the where you will feel like a kid in a candy store. They always have great sales on items they overstock on, & the prices are really good. I always come here for my purée mixes for my home bar. Parking is easy right in front & staff is always helpful.

Very nice, friendly and helpful. They didn't have what I was looking for but they happily referred…read moreme to the people who would have what I was looking for.

I liked their workmanship. It was their workers that tended to be rude. No call prior and when…read morethey show up, communications was not smooth.

Our small kitchen countertop is lovely in the end, but it is not exactly what we ordered and it…read moretook FIVE MONTHS to be completed. There were so many errors along the way. We chose a quartz that was in stock to save time, so I cannot image what the time-frame would have become if we'd special-ordered something. Summary of some (not all) of our experience: 1. They were back-logged from accepting more orders than they could handle. 2. First measurements were incomplete. 3. Edge was not correct, but re-doing would add "about 3 months" time since they were so busy. They refunded fee we'd paid for the edge, but we have to live with it. 4. Did not fit properly and piece was missing, then took several more weeks for another installer to be available to put in the forgotten piece. 5. The people in the shop were all very nice, but the owner was never on-island and they had to wait for "the boss" to call in to schedule things or decide remedies. They need an on-site manger with some authority. In the end, we are satisfied with the countertop appearance but the hassle and 20 week process would prevent me from recommending Stone Concepts.

Just finished remodeling my kitchen. I am more than happy with the final results. When I first met…read moreTroy, I knew he was the contractor for me. He was very personable and his experience speaks volumes. Troy is easy to work with and tries to get the kitchen you want. He always kept me in the loop regarding time frame or supply issues. When my original electrician couldn't take on the job a few days before demolition, Troy found an electrician that I am more than pleased with. His assistant, Kurt was very professional in his work. He also gave me a few hints that worked out for the best. He's able to look at the whole picture and visualize the best outcome. The renovation of my kitchen was an idea I had for many years. I dreaded going through the inconvenience of packing up my kitchen to not having a kitchen. KB Remodeling made it effortless. It really wasn't so bad. They completed the job in less time than expected. I'm so glad I used KB Remodeling!

This is the second time we had Kitchen and Bath remodel our kitchen and bathrooms. The first time…read morewas 25 years ago, so it was time for an update. Needless to say, we have our trust in owner Troy Tanaka. He and his assistant, Kurt Nishi are super nice and friendly. They are very skilled in what they do and take pride in their workmanship. Troy communicated well with everything that would be happening. Troy's office manager Nani, is right on top of things and sends us emails promptly. Although we haven't met her personally, we know she is a nice person and does her job well.

It's been quite some time since we've used John Cook Kitchens, 2008 to be exact, but since I've…read morediscovered YELP I feel that people should know how fine a business this is. We did a total remodel of a completely outdated kitchen. They worked with us to layout, design and choose the cabinets that would work for us. They were patient and explained everything that needed to be done throughout the entire process. Once the cabinets, and counter-tops were picked out it was time to get started. My son and I had the pleasure or ripping out the old kitchen, I can't begin to describe the joy that I experienced doing the destruction myself. Hard work, but worth every sweaty hour. When the time came to put in the kitchen, John Cook was completely ready to go. I believe it took them only about 4 days or so to install and double check the entire thing. Mind you that this included coordinating with the plumber and the electrician. All in all we love our kitchen, and we are exceptionally happy with John Cook kitchens

Impressed with their designer Shelly. Beautiful quality cabinets...still working on the renovation…read moreand I will update as things progress

I can see clearly now the rain is gone! Island windows and doors has been the epitome of what…read morekeeping it local truly means. Mana and his team has walked us through every step of the way from his mobile showroom to the wonderfully clear product. Mana also told me to try and find pricing on his competitors...not even close and not to even sacrifice quality. Unfortunately, we had some busted screens during the process of the home construction, but Kawika (service bruddah) came out checked um, and when he was here I kept asking, what about this one and this one and this one too. He just took them all out, got them repaired and reinstalled them no questions asked. Super Aloha.And this is months after we've been living in the house. Would I recommend....absolutely! Maybe Mana can also throw in a round of golf at OCC as well if you purchase now. Update update, nearly a year later Kawika was very thorough and wanted to ensure our sliding doors were working. He was very tedious and ensured they were installed to the best of his ability. He also noticed walking by some windows that there were some weep holes missing and he offered to fix that too! Kawika accepts tips as snacks are welcome hahaha!

This company has stolen $17,026 of our money (more, since this does not factor in the rising cost…read moreof materials if and when we can afford to proceed with this work, having lost over $17K, or the interest we would have received the past 11+ months on this $). We are now having to resort to legal action. We prepaid the $17K last Sept. 2025 for 3 sliding glass doors and a window. On Sept. 5, Mana told us installation would happen in November. November came and went. Since then we have repeatedly emailed, called and texted both Mana and Paul. We got some response initially, and a promise for delivery in Spring 2026. Spring came and went. We have since been completely ghosted as we have tried to contact them, sometimes daily, asking for an installation date or for a refund. In late July, we sent a letter from a lawyer saying that if we did not receive the materials we have paid for, or a refund within 3 weeks, we would pursue legal action. Unfortunately, this is now what we are forced to do. This company installed windows for us a few years ago and our experience was good. I provided a 5-star rating in 2023. We maintain some hope that Paul and Mana will do the minimally correct thing and deliver the materials we have paid for, or refund our money.