Recently needed a replacement Toto bidet (washlet) as the one I purchased nearly 20 years ago died…read more I called T. Oki at 3;30 in the afternoon, spoke to Etsuko, explaining my situation. She asked for the details of what I previously had installed and for pictures which I immediately forwarded. Within minutes she texted what was available and a recommendation of a plumber to install. I was able to pay by credit card and made arrangements with Murakami Plumbing to pick it up and install the next day. I can't say enough how pleased I am at the service received from Etsuko and highly recommend not only her but the business itself. Quality merchandise and exceptional customer service.

Purchased a Toto toilet, the staff was prompt, friendly and knowledgeable & was instock, I will…read morepurchase another when I redo my 2nd bathroom,

Initially I had a good experience with choosing tile, and placing the order But when there was a…read moreglitch with a shipment it was difficult to get answers. Then I was told I would be refunded a portion of air freight, but there was no follow through. I didn't receive the refund and my messages went unanswered.

The absolute best place to buy tile. Everyone there is so helpful and knowledgeable. Shout out to…read moreRamsey for his patience with me. I must have visited the shop 5 or 6 times before I picked out my tiles. They gave me a bunch of huge sample tiles to take home to show my husband since he couldn't come to the shop. We ultimately picked out an amazing tile from Italy which we absolutely love. Great job team Tile Warehouse. Now I will come drive you crazy again for my next project.

We had been shopping for months for new kitchen cabinets. Pacific Craftworks had solid cabinets,…read moreand that's what we had been looking for for a long time. We got the upgrades (crown molding, soft and self-close hinges, glass door, magic corner). I worked with Mena, she is intelligent on the design and she gave us much helpful advice. She told us how to save money in the kitchen by the design and finally, we had a great deal from her, much cheaper than Home Depot. We had just bought new major appliances (dishwasher, refrigerator, range) and a granite-composite sink.... Pacific Craftwork's crew installed everything PERFECTLY!!! They even mounted our new microwave/range hood, straight out of the box. I couldn't be happier with how the project went!

False urgency and a hidden broker relationship led to a 14-week delay so far, and I'm still…read morewaiting. In late March 2026, I paid a 75% deposit of nearly $10,000 for 6 custom Acacia doors through Pacific Craftworks after their broker told me March 26 was the last day to secure a spot on a shared container arriving the week of May 27. Only after signing the contract did I learn that the broker does not actually work for Pacific Craftworks -- the agreement was with his separate company (Studio Pacific). In text messages on March 26 and April 8, the broker confirmed the doors were estimated to arrive at the end of May and stated that my order had been "processed and scheduled for production." Immediately after those messages, communication collapsed. He stopped providing meaningful updates and began sending long, vague responses that contained no useful information about production or shipping status. After 14 weeks, I still have not received confirmation of when the order was actually submitted to the manufacturer in Vietnam, nor any reliable ship date. I followed up multiple times directly with Pacific Craftworks, including sending a formal demand letter. Despite being made fully aware of the situation, Pacific Craftworks has taken no meaningful action to resolve the issue or hold their broker accountable. I was told they could not assist. This experience has caused significant delays to my condo renovation. Even while in Vietnam, only about an hour from the factory, I was not permitted to visit to check on the order. I am still hoping to receive the doors, but after 14 weeks with no confirmed timeline and Pacific Craftworks refusing to take responsibility for their broker's conduct, I felt it was important to share my experience publicly.

Matt is a perfectionist that delivers what he promises.. only place to have woodworking of any type…read moredone..skilled, honest work at a fair price..25 year client

I came across this place by chance while I was searching for a granite supplier. To start, I was…read moreblown away by their responsiveness. I contacted several other local kitchen cabinetry/door businesses, and this place responded right away. I met with Jon At their showroom for a consultation and was pleasantly surprised by their vast variety of materials, styles and customization options. Jon was incredibly patient and thorough in explaining the distinctions between the different materials. I love that they only sell actual wood and really stand by their work. I've saved up for a while to purchase my vacation home and would absolutely only go with suppliers whom I trusted and whom I felt could deliver within my time-frame and quality expectations. Traveling back and forth from CA to Hawaii has been a bit rough, but they really bent over backwards to accommodate my schedule. My mahogany kitchen cabinets and bathroom vanities are more elegant than what the 3-D pictures (sent to us by the design architects)could possibly have conveyed. I am very excited to see how my sliding lanai doors turn out!

Very nice, friendly and helpful. They didn't have what I was looking for but they happily referred…read moreme to the people who would have what I was looking for.

This restaurant supply store is a favorite of mines. Anytime I need kitchen gadgets, utensils,…read morecontainers, my bartending supplies, everything you need for a bar or restaurant this is the where you will feel like a kid in a candy store. They always have great sales on items they overstock on, & the prices are really good. I always come here for my purée mixes for my home bar. Parking is easy right in front & staff is always helpful.

I liked their workmanship. It was their workers that tended to be rude. No call prior and when…read morethey show up, communications was not smooth.

Our small kitchen countertop is lovely in the end, but it is not exactly what we ordered and it…read moretook FIVE MONTHS to be completed. There were so many errors along the way. We chose a quartz that was in stock to save time, so I cannot image what the time-frame would have become if we'd special-ordered something. Summary of some (not all) of our experience: 1. They were back-logged from accepting more orders than they could handle. 2. First measurements were incomplete. 3. Edge was not correct, but re-doing would add "about 3 months" time since they were so busy. They refunded fee we'd paid for the edge, but we have to live with it. 4. Did not fit properly and piece was missing, then took several more weeks for another installer to be available to put in the forgotten piece. 5. The people in the shop were all very nice, but the owner was never on-island and they had to wait for "the boss" to call in to schedule things or decide remedies. They need an on-site manger with some authority. In the end, we are satisfied with the countertop appearance but the hassle and 20 week process would prevent me from recommending Stone Concepts.

Just finished remodeling my kitchen. I am more than happy with the final results. When I first met…read moreTroy, I knew he was the contractor for me. He was very personable and his experience speaks volumes. Troy is easy to work with and tries to get the kitchen you want. He always kept me in the loop regarding time frame or supply issues. When my original electrician couldn't take on the job a few days before demolition, Troy found an electrician that I am more than pleased with. His assistant, Kurt was very professional in his work. He also gave me a few hints that worked out for the best. He's able to look at the whole picture and visualize the best outcome. The renovation of my kitchen was an idea I had for many years. I dreaded going through the inconvenience of packing up my kitchen to not having a kitchen. KB Remodeling made it effortless. It really wasn't so bad. They completed the job in less time than expected. I'm so glad I used KB Remodeling!

This is the second time we had Kitchen and Bath remodel our kitchen and bathrooms. The first time…read morewas 25 years ago, so it was time for an update. Needless to say, we have our trust in owner Troy Tanaka. He and his assistant, Kurt Nishi are super nice and friendly. They are very skilled in what they do and take pride in their workmanship. Troy communicated well with everything that would be happening. Troy's office manager Nani, is right on top of things and sends us emails promptly. Although we haven't met her personally, we know she is a nice person and does her job well.

It's been quite some time since we've used John Cook Kitchens, 2008 to be exact, but since I've…read morediscovered YELP I feel that people should know how fine a business this is. We did a total remodel of a completely outdated kitchen. They worked with us to layout, design and choose the cabinets that would work for us. They were patient and explained everything that needed to be done throughout the entire process. Once the cabinets, and counter-tops were picked out it was time to get started. My son and I had the pleasure or ripping out the old kitchen, I can't begin to describe the joy that I experienced doing the destruction myself. Hard work, but worth every sweaty hour. When the time came to put in the kitchen, John Cook was completely ready to go. I believe it took them only about 4 days or so to install and double check the entire thing. Mind you that this included coordinating with the plumber and the electrician. All in all we love our kitchen, and we are exceptionally happy with John Cook kitchens

Impressed with their designer Shelly. Beautiful quality cabinets...still working on the renovation…read moreand I will update as things progress