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    Bikefactory Kapolei

    3.9 (29 reviews)

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    Bike Fatcory Kapolei
    David D.

    I needed help with my bike. Michelle and staff didnt hesitate. Eli and Daren helped me and I really appreciate it. Great customer service from everyone. They also have a nice showroom floor with all kinds of bikes and electric bikes. I would definitely recommend Bike Factory and will do business here again. Mahalo

    Red Razor MX500 & Blue Razor MX350

    The people were patient with me & my family as we were looking to purchase 2 E-bikes. They gave us a lot of information, they answered all of our questions, gave us options & in the end we ended up purchasing the 2 E-bikes that my kids wanted. The lady was so sweet, she made sure we were well taken cared of!! Thank you Kapolei Bike Factory for making our purchase a breeze! If you looking for any type of bikes, you should Come & browse here!

    Bought an ebike!

    Excellent service and friendly staff. Provided great communication and followed up with phone calls providing information.

    Brittany K.

    I called to see if they stocked Toddler helmets. The guy who answered, said "of course we do!". Fast forward 2 hrs, we arrive and are greeted IMMEDIATELY! I told him we were there for a toddler helmet and he asked if I was the one who called. He got one of the options available for my toddler, and helped her put it on to test the size. He got down to her level and spoke to her in a way that made her feel comfortable and not intimidated. She also said she wanted to choose which one she wanted. He brought every color available (3) and let her choose! According to the receipt his name is "Bear"..KUDOS to you brother! Thank you for making my little girl feel heard in that moment while she was choosing her first helmet!!

    Kinda late but everyone on the morning of 2/8/25 was very helpful. One of the guys saw me looking at the erides and I told him I wanted a stock one that they didn't have. He said it wasn't a problem and that they could switch a custom bike to stock. Ty, one of the younger boys turned an almost $8000 eride back to stock in around half an hour for me.

    Kapolei hours
    Veronica L.

    I found this location by accident and I am very glad I did! So, I have always been a fan of the Bikefactory stores and even bought my most recent MTB from them. I live in Ewa so I would either have to drive to Waipio or town, as those were the two locations they had. I tried other bike shops but they paled in comparison. My baby, Hawk (my MTB), got a flat tire and after reinflating it and it still going flat, I knew I probably needed a new tube. Keep in mind that I had no idea there was a Kapolei locations. Of course, I did my thing and searched Yelp and Google for the nearest bike shops to Ewa and lo' and behold, a YouTube video popped up talking about the Kapolei location NOW OPEN!!! Merry Christmas to me! I take my happy little butt to their newest location in Kapolei, right past Costco. It was super easy to find and there was a sign near the road for anyone who needed an extra hint where to find them. Pulled in - PLENTY of parking and in the shade! Opened the door and...(choir singing) ahhhhh!!! What a site to behold. The store was stocked floor to ceiling with bikes, skateboards, and hoverboards and accessories. You name it, they most likely have it. The guys were super friendly and very helpful! Gave me some tips for when I do change my tube. They were actually fairly busy, I believe they have been open at least a month now? Anyway, I tried to check in on Yelp but alas! There was no business yet for it so I added the necessary info and here we are :). Hope the pictures help! LOVE, LOVE, LOVE BIKEFACTORY

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    1 month ago

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    17 days ago

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    2 months ago

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    9 months ago

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    4 months ago

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    8 months ago

    This is always my go to spot. They are cheaper than Amazon, AND have great ideas and customer service. I always appreciate coming in here!

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    4 months ago

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    9 months ago

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    3 years ago

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    1 year ago

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    9 months ago

    They're always there when I need an odd bike thing or two ... like rim tape. Friendly service, chill vibe.

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    3 years ago

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    1 year ago

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    1 year ago

    Brought my son's bike in to replace tires and hand grip and they worked on it right away. Everyone very nice.

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    9 months ago

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    1 year ago

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    5 years ago

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    4 years ago

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    2 years ago

    Nice and they give amazing customer service very nice and very truthful about things like bikes

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    1 year ago

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    Review Highlights - Bikefactory Kapolei

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    BIKEFACTORY

    BIKEFACTORY

    3.9
    (119 reviews)
    $$

    Kelly of Bike Factory Hawaii Waipio is the best! She is so knowledgeable, friendly, & helpful…read more Amazing service :) THANK YOU!!!!

    A few things: 1.)…read moredropped off two bikes for tune ups because they had been sitting for a while. Ended up getting new chains and two bikes that weren't even wiped off. Replaced the tires at my request but didn't even run a rag over the rims. Left them covered in whatever the elements had placed on them. I had to call several times to get updates because THEY NEVER CALL TO UPDATE YOU! Once I was even told the bikes were ready so I drove up there and the bikes weren't even close to being ready. Went back twice more before they finally finished. 2.) need a replacement part to be ordered and installed. They said it could take 2-3 weeks for the part to get here. That was over a month ago. Have I gotten a status update call? Not one! I called once and they just said it's not here yet. I contacted Trek directly and they said the part I need won't be available until September. That sure would have been nice to know from the dealer. Their customer service in that regard has been terrible. 3.) during a visit to the shop, I was standing at the counter by the service area in the back. Right on top of that counter, in full view of all customers, was a small black case, a tool set probably, with a piece of paper taped to it, about half the size of a notebook sheet, with the words "No F@*s! (Non-mechanics) written on it clear as day. Extremely unprofessional and disgusting that language like that is used and accepted within their staff.

    Kailua Beach Adventures

    Kailua Beach Adventures

    4.8
    (1.9k reviews)

    We book the guided Kayak excursion to The Mokes on every trip to Oahu. We enjoy the exercise,…read moreviews, and different experiences with the different guides on every trip. Even though we have done this excursion many times, there's always a twist. On our latest adventure, we got to see five monk seals, with two of them playing in the ocean like little puppies. We had a good group and had time to do extra things on this trip. Our guide, Tupre, made it a fun and interesting tour, throwing in historical and additional wildlife information. This experience solidified our decision to book Kailua Beach Adventures on our next trip to Oahu.

    We had an incredible experience on the Twin Island Kayak Tour thanks to our guide, Tupre! From…read morestart to finish, Tupre was knowledgeable, attentive, and genuinely passionate about the area. He did an amazing job explaining the local wildlife, sharing interesting facts along the way, and pointing out things we would have otherwise missed. I especially appreciated how carefully he kept an eye on everyone in the group, making sure we felt safe and comfortable while still allowing us to enjoy the adventure. The scenery was absolutely breathtaking, and Tupre made the entire experience even more memorable by taking us to beautiful spots and providing great context about what we were seeing. If you're considering this tour, I highly recommend it--and if you get Tupre as your guide, you're in for an outstanding experience!

    The Outpost at Turtle Bay Resort

    The Outpost at Turtle Bay Resort

    4.1
    (37 reviews)

    My wife and I have ridden on all four main islands of Hawaii and our favorite ride is along the…read morecoast that we experience at Turtle Bay. It is such a relaxing ride along the coast as the waves crash along the shore and the breeze off the ocean keeps us cool. The staff has always chosen the perfect temperament horses for us and after our ride, my legs aren't killing me like it had on other rides. This is our go to place to ride when we are on Oahu!

    This place is absolutely horrible. It was a waste of my time and gas to drive all the way out…read morethere. I made a reservation online for 6 people and 6 balls to rent. I wrote in the time that I wanted to start which was 1230 pm. I show up at 1230 exactly and go to check in at the outpost Hut. The 2 guys inside the Hut tell me they didn't see my reservation and they rented out all their balls to a group that just came in..... So...we had to WAIT until the group was finished to get the balls to play.... On top of that, I paid $10 per person to play, and the guy in the hut tells me there's only 6 or 7 holes available since they use the course to pop fireworks off of. New years was about a week ago!! You're telling me, you're too lazy to put back the holes for a whole week?! Cmon man..... Then, I ask for a cart to put all our stuff in and he tells me that they don't rent out carts but that I could get one at the golf hut. So my mom walks all the way over to the golf hut for them to tell her that they don't rent out golf carts for soccer golf......?! So then after all of this, the guy in the outpost hut tells me he will refund me the balls we rented as a way to make up the unfinished course and the time we had to wait for the balls to come back. That was nice of them.....except for the fact that he didn't do it!!! He was straight up lying. Bc i kept checking my account and I didn't see no refund pending from them.... So I waited 2-3 days then I finally call them back checking up on the refund. Explain the whole thing and I'm pretty sure the guy who answered the phone was the same guy who told me he would refund it to me the day of my reservation! So he puts me on hold and tells me that a manager has to be the one to refund me. So why did that guy in the outpost hut tell me he was refunding me if he really wasn't?!?! To top it all off, the course looks like crap. And they don't even have a score card to give you. Good thing I took a picture of their somewhat course layout so I knew where the heck I was going. The course is literally just grass that is so overgrown and bumpy that you cannot even call it foot golf. Save yourself time and don't go here.

    Bikefactory Kapolei - bike_repair_maintenance - Updated June 2026

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