They told me they could fix a watch I brought in. Not only did they not fix it, I waited 5 months…read morefor them to return it and it was in worse condition than when I dropped it off. They stated "there was nothing they could do" and had terrible customer service through the process. Do NOT recommend.

My mother and I brought some rings here to be sized as well as some old items to sell. They did a…read moregood job sizing (especially sizing my grandmother's ring to my mother's finger since my mom is a much smaller person but it fits very well; also the two I brought have scrollwork around the stones and nothing was damaged/it looks perfectly new). Their prices are a bit high, but look for coupons in some of the local coupon fliers. Also selling the scrap metal offset the cost somewhat, so if you have anything you're not wearing, why not get a few bucks out of it? Overall, very pleased with the service and quality. Turnover time was about a week on mine; mom is also still waiting for them to source a stone to fit a setting where she lost the original one (which could take time, of course).

I had never been inside although I've seen the location as it's in a strip mall…read more I went there to see about getting a repair on a vintage bag. The woman who helped me took it to their jeweler and within minutes they had the repair done. Since they were able to use a spare piece to make the repair they didn't even charge me! There are some really nice pieces there and I'm definitely going back to make a purchase.

Great service and fair price for ring sizing that kept engraving over 35 years old. Would…read moredefinitely recommend.

I've been coming to Costello Jewelry in Naperville for years from purchases to repairs and…read morecleaning. I love that my jewelry does not leave the store when being repaired. This is the first time I had an original ring designed, though. I worked with Marino Costello on the design process. As an anniversary gift, my husband wanted to buy me a ring, but I decided that I couldn't give up my original engagement ring and wedding band so I had a new ring designed utilizing the diamonds. The process was interesting. I looked at rings in the jewelry store to get an idea of what I wanted and then we proceeded to the design process, Marino sending me CAD drawings and then a wax ring was made where I tried it on to get an idea of the design and dimensions. My new ring is gorgeous! Marino is a fabulous designer and so easy to work with. I appreciated his attention to detail and his quick responses to my emails. The design process was fun. I love that Marino designed such a special ring where I still have the original diamonds that my husband gave me 20 years ago. I highly recommend Costello Jewelry!

Had a great experience recently when I wanted to give my moms band some TLC. The woman inspected it…read moreand informed me I don't need any serious adjustments, just a polishing & a good clean. It came out beautifully! Dropped it off at 10 am and was able to pick it up any time after 4. She charged $75 and including cleaning my other rings. 20 year old ring looks brand new!

It's too bad that there isn't a ZERO Star rating above. We took a bracelet in for repair that my…read morewife received as a gift. I should have known better than to leave it at this shop because the only employee there at the time was asleep in a chair for anyone passing by in the mall to see. After waking him up I explained what we wanted done and asked for an estimated cost and day that we could pick it up. His reply on the pickup date was the following Monday. The reply on cost was "he may not charge you anything or it could be $10-$20." We asked for it t be done earlier if at all possible as we had a trip planned. I called on the due date to see if it was ready. At that time I was told that the repair would not be for another 3 days and that one of the 4 stones was missing. I disputed that claim as the bracelet had 4 stones when we left it. They told me that Mr. Sleepy took a picture of the bracelet and sent it to me. There was no time stamp on the photo proving his claim. I KNOW for a fact that the bracelet had 4 stones in it when we left it. This experience has been the most unprofessional and worst experience I have ever had.

These guys repaired my dad's watch band in 5 minutes for $5, after another place in the mall…read moredithered around and couldn't tell us how long it would take or even whether they had the parts.

First time customer. I brought a pair of pierced earrings in for repair. The post on the earrings…read morewere too short. I requested that the post be replaced with a longer post. BTW, the earrings were NOT purchased here. It took a week for the repair to be completed. I worked through this transaction with Peggy. I am very happy with this experience and I will return for future purchases and repairs.

I would not trust your watch to get serviced properly …read more.. I did give these guys a shot last year replacing the band. While it took days if not weeks longer than expected, I had no reason to fault them specifically. This time, I needed a new battery. According to Tissot, the time difference and hand lag (pictured) is due to improper battery changing sequence and/or incorrect battery. When I called to let Castello know, and find out next steps, the manager Michelle was fairly rude and defensive instead of helpful and understanding. She said things like: "we change 20 batteries a day" "I have worked here for 30 years" "I have sold 100 of these watches" "We have sold Tissot for 40 years" and sooooo many other things like this instead of "let me find out about that" or "I will take care of that for you". She did come close with "we will send it to Tissot for you and report back with how much the repair will be" ....yikes. I said I was ok paying for anything not related to their apparent lack of experience changing batteries in a T-Touch, but there was no offer to stand behind their work, as I read the wrong battery can "fry" the watch, whatever that means. One last Michelle quote:(she does love to argue and be defensive) her: "Is the watch working" me: "yes" her:" that means the battery is good" LMAO I even did a little homework, emailed it to her, and asked if the battery brand used or sequence was followed. She thought the idea was absurd that she read that email from me, when all I wanted was to find out how or if they could help rectify the situation. I visited today to get my $25 back, and decided just to send to Tissot for repairs myself. A LOT more words from Michelle, most of which contradicting her statements form our phone call like "I said I would take care of it" "we have sold Tissot for 35 years" "I have worked here 31 years" etc. but no $25. They are out here just stealing money at this point lol. I will see what Tissot comes back with and if the battery was the cause of any damage, I will return for Costello for them to reimburse and hope they come to their senses and do the right thing. Stay tuned for my updated review!!

Mauro is the best. I have taken 4 pieces to be repaired and they were all great. I strongly…read morerecommend Golden Valley Jewelers for any jewelry needs.

We are from out of town and came in for a wedding. As a wedding present we bought a watch for the…read moregroom. It was too loose so we walked down the street after yelping a quick search. We were nicely greeted and the jeweler came to the rescue by removing a link. Then was so sweet after we told him the story, didn't even charge us. Please stop in and use his services or pick out a new sparkle. Thank you for making sometimes an anxiety filled event pleasurable.

Used to go to the location down town, since they are closed now this will be my new location. They…read moredid not disappoint. Workers were super friendly and the location is beautiful, I think even slightly bigger than the other location! Dropped off a ring to get a bigger diamond put in it, they finished the work before the quote and during the holidays when they are already busy! This is a trusted name and would definitely recommend them for any jewelry needs! Quality matters here

My husband and I had the best experience with Jimmy Sunderland. I had inherited some pieces from my…read morelate mom that were very dated looking and Jimmy redesigned them for me. He is an incredibly talented artisan who is very knowledgeable about precious metals and stones. His kindness and attentiveness made him feel like he was part of our family. Thank you, Jimmy, for everything you do! You're a gem yourself!

Art is a classically trained bench jeweler and a pleasure to work with…read more I refer all my friends to him here

I needed a few watch batteries replaced and after doing a search,I found Quality Jewelry Repair in…read moremy area. I called for their exact location and price before I arrived. They used to be located inside Stratford Square Mall but they moved to a small strip center on Schick Rd after the mall closed. I left my watches while I went to the grocery store and when I came back they were ready for pickup. They cost me 15.00 each and the owner was very nice. I will definitely be back if I need any watch or jewelry repairs.