Cancel

    Search

    Costello Jewelry

    4.3 (106 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

    Get pricing

    Response quality

    Excellent

    Response time

    6 hours

    Services - Costello Jewelry

    Jewelry cleaning

    Jewelry redesign

    Jewelry repair

    3 More Services

    Jewelry reshaping or resizing

    Jewelry restoration

    Jewelry stone setting

    Costello Jewelry Photos

    You might also consider

    Recommended Reviews - Costello Jewelry

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    Claire L.

    Needed to get a Raymond Weil watch battery replacement and found that Costello in downtown Naperville is literally the only store in the area who actively services these watches. Went into the shop and was warmly greeted by the staff. They told me that it would cost $20 to replace and would take ~15 minutes since there were a couple of others in front of me. However, it was finished under 10 minutes and they adjusted the watch to display the proper time/date. Great, quick service--highly recommend!

    Customized Emerald Ring

    I was first introduced to Costello Jewelry Company (Glen Ellyn) in 1998, when my wedding & engagement rings were purchased. Costello's is a friendly, family-owned business with quality fine jewelry, who are able to customize any piece to your liking. In early spring of last year, my mother found out that my father left behind an Emerald for her. I told her that I hadn't worn my wedding rings, or a tennis bracelet for quite some time, suggesting that we take them to Costello's (Naperville) so that they could customize a ring. Upon arrival, we were immediately greeted by Trisha, a warm, kind-hearted client service associate who openly embraced my request to use the diamonds from my jewelry to customize Mom's Emerald ring. Multiple design options were created, according to my mother's desires; ensuring the outcome would be something that she would cherish. Mom received photos of each to pick from, or modify if she chose to do so. They spent a significant amount of time and commitment, patiently guiding us through the entire process. Costello Jewelry Company were unbelievable accommodating and bent over backwards to make sure she left with a smile on her face. My mother is elated with the outcome! She wears it every day. My wedding ring solitaire has since been made into a drop necklace with several small accent diamonds around the chain. Costello's Jewelry took their time re-designing my jewelry into uniquely designed pieces that we will appreciate for many years to come. Thank you, Costello Jewelry & Thank you, Trisha!

    See all

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of M M.
    0
    13
    36

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Highly recommend this jeweler! One of my necklaces broke and they fixed it same day. Thank you so much!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jc S.
    0
    17
    1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tim O.
    491
    1441
    320

    4 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Brad M.
    298
    43
    30

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kiki S.
    47
    19
    3

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0
    Photo of Niki M.
    22
    33
    52

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Amazing customer service and the staff couldn't be friendlier. Loved my experience!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kat S.
    0
    40
    0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Eve H.
    3
    19
    3

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Tina M.
    135
    30
    15

    7 years ago

    Helpful 1
    Thanks 0
    Love this 3
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Pam H.
    3
    210
    1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kay S.
    0
    13
    3

    5 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - Costello Jewelry

    Review Highlights - Costello Jewelry

    I was first introduced to Costello Jewelry Company (Glen Ellyn) in 1998, when my wedding & engagement rings were purchased.

    Mentioned in 9 reviews

    Read more highlights

    You might also consider

    Costello Jewelry Company - Thank you for redesigning my sapphire ring!

    Costello Jewelry Company

    (21 reviews)

    First time customer. I brought a pair of pierced earrings in for repair. The post on the earrings…read morewere too short. I requested that the post be replaced with a longer post. BTW, the earrings were NOT purchased here. It took a week for the repair to be completed. I worked through this transaction with Peggy. I am very happy with this experience and I will return for future purchases and repairs.

    I would not trust your watch to get serviced properly …read more.. I did give these guys a shot last year replacing the band. While it took days if not weeks longer than expected, I had no reason to fault them specifically. This time, I needed a new battery. According to Tissot, the time difference and hand lag (pictured) is due to improper battery changing sequence and/or incorrect battery. When I called to let Castello know, and find out next steps, the manager Michelle was fairly rude and defensive instead of helpful and understanding. She said things like: "we change 20 batteries a day" "I have worked here for 30 years" "I have sold 100 of these watches" "We have sold Tissot for 40 years" and sooooo many other things like this instead of "let me find out about that" or "I will take care of that for you". She did come close with "we will send it to Tissot for you and report back with how much the repair will be" ....yikes. I said I was ok paying for anything not related to their apparent lack of experience changing batteries in a T-Touch, but there was no offer to stand behind their work, as I read the wrong battery can "fry" the watch, whatever that means. One last Michelle quote:(she does love to argue and be defensive) her: "Is the watch working" me: "yes" her:" that means the battery is good" LMAO I even did a little homework, emailed it to her, and asked if the battery brand used or sequence was followed. She thought the idea was absurd that she read that email from me, when all I wanted was to find out how or if they could help rectify the situation. I visited today to get my $25 back, and decided just to send to Tissot for repairs myself. A LOT more words from Michelle, most of which contradicting her statements form our phone call like "I said I would take care of it" "we have sold Tissot for 35 years" "I have worked here 31 years" etc. but no $25. They are out here just stealing money at this point lol. I will see what Tissot comes back with and if the battery was the cause of any damage, I will return for Costello for them to reimburse and hope they come to their senses and do the right thing. Stay tuned for my updated review!!

    Fox Valley Watch & Jewelry Repair - Watch

    Fox Valley Watch & Jewelry Repair

    (41 reviews)

    I took my boyfriends fossil hybrid watch to this location in the mall. Needed the crystal fixed,…read morethan came to decide the battery too. They sent out the watch for an estimate on the crystal, a few days later I got a call from an associate with the price, I said I'd have to think about it and they said no rush. Than the District Manager Faisal, called, he was very kind and helpful, he explained ed the reason the price was more than I'd expected was because it was a crystal from fossil. He knocked down the price of both the crystal and the battery for me. It is a very good quality crystal and looks alot better than the crystal my boyfriend had replaced previously. The fact that he took his time to talk with me on a few different occasions and explained where they got the products from and where my watch was located was very reassuring, not to mention the fact that the initial repair was quick. They have good services and good products. I would recommend them.

    It's too bad that there isn't a ZERO Star rating above. We took a bracelet in for repair that my…read morewife received as a gift. I should have known better than to leave it at this shop because the only employee there at the time was asleep in a chair for anyone passing by in the mall to see. After waking him up I explained what we wanted done and asked for an estimated cost and day that we could pick it up. His reply on the pickup date was the following Monday. The reply on cost was "he may not charge you anything or it could be $10-$20." We asked for it t be done earlier if at all possible as we had a trip planned. I called on the due date to see if it was ready. At that time I was told that the repair would not be for another 3 days and that one of the 4 stones was missing. I disputed that claim as the bracelet had 4 stones when we left it. They told me that Mr. Sleepy took a picture of the bracelet and sent it to me. There was no time stamp on the photo proving his claim. I KNOW for a fact that the bracelet had 4 stones in it when we left it. This experience has been the most unprofessional and worst experience I have ever had.

    Costello Jewelry - jewelry - Updated June 2026

    Loading...
    Loading...
    Loading...