Harry is the watch savant. Changed the battery and cleaned my watch in record time today. Gave me advice on how to keep it cleaner. I'm a repeat customer and even though it's been two years, I'm very grateful that Harry is still in business and still offering the same high quality service. Highly recommend. read more

Harry took us late minute and resized our watch perfectly. He was kind and is very knowledgeable! It was reasonably priced. I highly recommend buying a watch from here or getting yours resized. We will shop Dakota from now on! read more

Sad!! 2 yrs ago I had a great experience and actually left a 5 star review for this company and the manager. Today I had the worst experience. I came here less than 30 days ago and had batteries replaced in 2 watches. One of the watches is now not working and when I came to see if I can get the battery replaced again I was turned away from the manager saying I didn't purchase the warranty. I mean less than 30 days and you need to have a warranty??? Didn't even want to look at the watch. Looked at the receipt tossed it on the counter and said no warranty "nothing I can do." I walked away feeling so disappointed in a company I was actually happy to give business to. I guess they really don't need any. Pray this doesn't happen to anyone else. read more

Worked with the manager, Harry, to have a battery replaced. In addition to the replacement, he also cleaned and serviced it. Excellet work. Bonus points for sharing his knowledge of the watch market and their maintenance. read more

Amazing service by Harry, the manager at this location. He works tirelessly and to customer satisfaction.

The gentleman here was excellent and handled our watches with much care!! They have VERY affordable prices and honestly did an incredible job with how fast they were. It was done in 6 minutes!! Not many places helped us that quickly ever due to some of our higher end brand name watches since most of them require professional repair but they did it in a matter of minutes!! I would 100% Definitely recommend them to anyone!!! read more

Dakota Watch Company - The name brand watch that had an adjustment and fit like a glove btw! Plus a battery fix so it got brought back to LIFE - Watches Near Me - Aurora, Illinois

Went in for a battery replacement on my favorite watch. Harry was there and took care of me immediately. I was in and out quickly with my watch running again! He even told me my battery is guaranteed for 2 years! Awesome experience! read more

No sylvia the manger of the one in the joliet mall . She treats her customers and employees very bad . I have worked in that mall for many years and anyone who works in the mall will tell you she treats her employees and customers very bad . That's why she can't keep employees read more

I bring all my watches here with any problems and they fix it right up. Super professional and accommodating.

The hours are not consistent with what is posted online or at the mall. Went there a couple months ago and the person working started an hour later then was scheduled. Today again, a waste of time. Drove 45 mins to find a hand-written sign on the register "Closed today, see you Monday". They wasted my time and gas! read more

Very knowledgeable and helpful. Found a great money clip for my dad. The salesman gave me a lot of helpful info including getting my engagement ring polished. He also fixed a necklace in addition to changing a watch battery. read more

They are always able to change my watch battery while I wait. Most other places that I tried wanted to send it out and have me wait for weeks. read more

Don't waste your time at this place. The guy here was surly, couldn't even acknowledge that we were there or let us know if there was a wait for repair. We went elsewhere in the mall and got the watchband fixed for $5. read more

Would recommend using Dakota Watch! Recently Visited and Harry the mgr. was wonderful. He is very experienced at fixing all types and brands of watches. Harry changed my watch battery timely and answered all questions very professionally. Cathy S read more

They provide top notch watch battery replacement. Had 2 watches that needed batteries, they replaced them very quickly while I waited. Harry is very knowledgeable about watches, I had a ceramic face watch that he handled with the utmost care. Would recommend stopping by there when you need your battery replaced! read more

I've used them to swap out tiny watch bands (I have small wrists), both mesh and leather. It's much less expensive than taking it to a jeweler. I wish they carried all the sizes I need, but I'm grateful they'll put on a band they don't have if I bring it in. read more

Used to stop at the Dakota kiosk all the time...no more. Last two years no one is ever there, its always dark. Needed a watch band a month ago, someone WAS actually there. Told me to come back in 2 days when they got more bands in. Stopped by 3 times after that - no one home!! Done. read more

Exilnent service by Harry Barnes in fox valley mall Aurora IL replaced the battery of Rado watch plus two years warranty.

Thank you thank you thank you Dakota watch company their manager Harry is a treasure. He was able to fix my watch it was very difficult because of the manufacturer flaw that was in it, but he figured it out and did an awesome job. I bring all my Invicta watches to the Dakota watch Company in the Fox Valley Mall. They are awesome!!!!! read more

Great place with great people. Definitely recommend Dakota Watch Company as they perform outstanding work and will fix all your watch problems. They also have a lot of nice and affordable watches for sale too! read more

Great customer service. Lula took care of an MK watch battery, cleaned and pressure tested while I waited for $35. Also, the annual check up/battery replacement is free next year; battery warrantied for two years. They are located on the lower level between Sears and JC Penny's. read more

Needed a fix on my watch and the young man was very helpful friendly! Awesome experience!

Why visit a mail watch kiosk? To get your battery changed and your watch cleaned for not much money in very little time. A 2 year guarantee on the battery and friendly service don't hurt. I recommend this spot for that service. read more

I bought 2 wood watches and they both stopped working. Went in, Elvin waited on me. Put new battery, took it home it's losing time. Couldn't fix 2nd watch because I didn't have my paper work. Said they are going to a new system. Tried to bring them back yesterday, 2 people ahead of me, only one person on duty so I left. So I still have 2 watches that don't work. One person is not enough. Need repair person and a counter person to sell them, period. I'm high risk for Covid so I don't appreciate standing in a line. May try today, they are open until 7. Keep you posted. read more

I avoid malls like mad cow. I don't eat meat, therefore, for the most part, avoiding mad cow, right? Well, I needed to go visit Lenscrafters and the closest one to me during the weekend was at, you guessed it: Fox Valley Mall. Making a one-stop trip out of the grueling experience, I decided to bring my animated Fossil watch for new batteries. While their quote of $15.95 for one battery and the second $5 is steep (you need 2 new batteries for mine), not everyone can change these watch batteries. Thanks to a concierge desk coupon (for 20% off), I was able to have my watch repaired. Quick 10-minute service and you can feel good: Dakota Watch company is a family-owned company. read more

!!!!!!!! DO NOT CHANGE YOUR BATTERY HERE !!!!!!!!!!!!!!!!! DON'T LET THEM FOOL YOU, WITH "WE'VE BEEN DOING THIS FOR YEARS" !!!!!!!! I took my INVICTA gift I have used for a while and needed battery (never being dropped or in water nor abused in any way shape or form) since is a $800 watch I thought a 25+tax dlls battery replacement sounded like a good deal, and I figured they know what they are doing........ Well it backfired!! The Tech there replaced it and next thing I know the Watch didn't pass the Pressure test, Water resistant that I paid for, they kept it for a week to figure out what was wrong, after a week to have them they DID NOT take responsibility for not be able to seal it, I made the mistake to received it like that as I never wear my watch in water besides the occasional hand washing, so no big deal, worked for one day, then watch DIED, I came back to make the 2 yrs warranty effective and they said there was nothing they can do, as the battery did pass their own test, after a Very heated argument (No swearing words were interchanged) the person in this place starting to being Very rude they And threating me to not give me a refund as is stated in their Receipt, if I insisted in correcting the issue, Really? after 25 min of argument Only agreed to give me my money back IF they get the battery out. Very Bad costumer service policies. Then I took the watch to a Reputable Jewelry store just to discover that they damaged something mechanically. It cost me $215 to fix it (Fix the broken part, Seal it water resistant, and Battery replacement)... for something that The Jewelry quoted to replace battery including seal water resistant, $50!!! Save your money and aggravation and take it so a place they Really know what they are doing and have a name to back up their work. read more