I called to try to get a quote for a high lift kit and new spring set up for the higher door. I…read moretold the customer service representative that I had been moved back on the list from another company and was trying to earn their business. I was met with nothing but rude condescending attitude from this woman. I was told $100 just to have someone give me an estimate? She like yes we charge $100 per hour and minimum of an hour. So I left a review of this and was called back by her boss Margerory. Let me say now I know why the first rep was rude and condescending..... it was the same treatment by Margerory as well. Then after this rude belittling conversation from her POOF my previous review vanished..... they started the quote at $1000 when I had been $850 from another company I will definitely just wait for the other company to get back to me.

Left a voicemail after hours because my garage door wouldn't open. I got a call first thing the…read morenext morning and a tech was at my house before noon. Replaced my garage door opener, helped set up new remotes, and app. Great service, would recommend!

We had an issue with garage door reversing at times - so we called the service that installed a new…read moredoor opener when we bought our home 6 yearsr ago. We were happy with their service and pricing then and am pleased to say they are still a quality service- with caring manager and service team was on time and personable while they assessed issue and estimated repair costs and time involved. Work done on time and fair amount for replacement of some parts on and near the floor that had rusted, causing door to wobble some when traveling up and down. Done within eta - no hidden costs or sales pitches. Pleasure to deal with. Shop here for your garage door-opener needs with confidence.

These guys were great! Our garage door stopped working (broken spring) and they came out the same…read moreday within two hours of my call. The price was fair and I highly recommend!

OConner responded promptly and arrived on time within a day or so. They fixed the door problem…read morethat required a creative, special repair. (Two other repair outfits didn't want to deal with it.) The two repairmen were pleasant and easy to talk with. The price was very reasonable. An update: an hour after the crew left I got a call from Jim O'Conner saying they undercharged me. Should have been charged an extra $120 because they had two men on the job ! I paid. But this is very poor form and unprofessional. Downgrade to 4 stars.

Recently, I helped my elderly mother replace the garage door at her home. Unfortunately, the…read moreprocurement process was marked by repeated communication issues, missed callbacks, lost follow-ups, and general lack of coordination. Most of the issues occurred during the procurement phase, but on the day of installation one final communication failure erased my remaining confidence in their operation, resulting in an installation day that will not soon be forgotten. Because I was working during the installation, I planned to stop by afterward to inspect the work. On the morning of the installation a scheduling issue arose which, combined with the earlier procurement problems, eroded my remaining confidence in this installer. As a result, I asked my mother not to make the final payment until I could personally inspect the work later that afternoon. Shortly after installation finished, I received an angry call from the owner about the apparent delay in payment, ironically one of the few prompt calls I received during the two-month process. He seemed unaware of the series of issues that had led to my hesitation. While his tone softened somewhat once I explained the situation, he still insisted on immediate payment rather than waiting a few hours until the end of my workday. One statement stood out among the rest: "If I had known there were issues, I would have scheduled this completely differently." To me, this suggested that this contractor only adjusts their level of care after problems have already occurred, rather than proactively ensuring a smooth experience from the start. As a compromise, I asked them to send photos of the completed installation and we would pay immediately. The photos revealed a very obvious installation issue, confirming my hesitation to pay without inspection. After I pointed it out, the installer promptly called to say they were returning to correct it. At that point, with tensions rising and rework underway, I left work early to inspect the installation myself so I could complete payment and avoid escalating the situation further. In the end, we are happy with the finished door, though the process to get there was much shakier than expected. To Jim O'Connor's credit, he did call afterward to sincerely apologize and offer to make things right. Perhaps this was a one-off experience with an otherwise solid company. That said, based on this experience, I will likely consider other garage door companies the next time we need service. This caution is also reinforced by some questionable payment demands described by other customers in these reviews. Note: A week after writing my initial review, and after reflecting further on the timeline of events, I decided to lower my overall score and revise the review to reflect the experience more accurately. Initially I attempted to temper my comments to offset the frustration of the moment, but with time it has only become clearer to me that this installer has operational issues that many customers would be wise to avoid.

Called Scott in the evening for help with a broken garage door spring. Left a message and he called…read moreback within 5 minutes. I explained the issue and let him know that I could not open my garage and I could not get my cars out. He scheduled to be at my house next day by 7 am. He was on time, explained what needed to do. His cost was very in line with what the work he did. I highly recommend his company.

I just had A-Better Choice Garage Door out to service my door. They were amazing and I would not…read morehesitate to call them again. If I ever need a new garage door I will be calling on them. They were quick came when they said they would and fixed my problem they left my place even better than before they got here.

With in 3 hour fixed the mould and the door. That is going above and beyond. Highly recommend!!read more

I never noticed their showroom on Rt 31 in North Aurora until I needed to replace a couple of…read morerusted garage doors. Initial visit was great with Pam showing the range of garage doors available - a lot more than you'd think! They made it easy to choose. The following week they installed the doors as the color and style we wanted was in stock at the manufacturer's warehouse. The installation took about 1/2 day and was completed professionally. We had an issue as the manufacturer did not include some window inserts we had ordered, but the following week it was installed by AV. I would definitely recommend Adam and his team.

Our garage door broke. We called A & M at 5:00pm that evening. They showed up just after noon the…read morenext day. The two torsion springs were both broken. Chris replaced the springs, lubricated and checked everything. A little over 30 minutes for the whole thing. $359 which I thought was reasonable.

We've used A&M a number of imes over the years and have been very happy with them (they've replaced…read moresprings, the garage door, and now springs again). We did compare prices and found them very reasonable, and their work stands the test of time. I also found them just nice to work with - today when I had an appt in the middle of my service window, they were willing to work around me. We've also had the same guy come out for years, so they must keep their employees happy. Only good things to say about A&M!

Free estimate (doesn't charge a fee just to come out) like most of the other companies…read moreDoes a great job for a fair price and is super transparent about cost, procedures and what needs to be done I HIGHLY recommend these guys!

Great service and speedy! On time, friendly service, great repair! I would call again anytime I…read moreneeded help!

Our garage door was not working properly. After buying and trying to have a new opener installed, e…read morefound out that the opener wasn't the issue. Mind you I purchased the installation with the opener on Christmas day. It was March before they came, only to say they couldn't install it because of the other issues. Reached out to Accurate Door. It was late on a Friday after business hours. Got a text back almost immediately and everything was scheduled. Dave came out on Wednesday and did a fabulous job refreshing and repairing our garage door. Was it cheap? No, but the service and professionalism were worth the cost.

$79 tune up deal. Guy arrived and immediately goes "whoa those springs are so old". Then says "give…read moreme 10 min to do the tune up and inspection". Watched him on my camera, spent 5 min looking around then sat in his truck. When I came outside he of course had a sales pitch that involved $500-$1500 in recommended repairs. Remember: he pulled into my driveway at 9:55 and had quotes drawn up at 10:10. So he didn't clean, lube, or tune up anything. Book with this company if you want to pay $79 to have them try to scare you into spending thousands. UPDATE: the owner was apologetic and said the technician admitted to rushing and they fully refunded me.