Let me first say the technician was knowledgeable, however, when I asked to see his ID, he was affected. In this day and age when a person pulls up to your home with no markings or company uniforms, you would caution and ask to see some ID, to confirm you are who you say you are. I mean, I requested this service from the internet. He did provide the service sticker that had a company logo name on it. The should invest in some sort of lanyard with photo IDs. And to make matters worst, the supposed owner called me, and asked why am I asking his guy for his ID, and asked me was I'm a cop. I replied no, just a person want to know who will be entering my home with me and my wife. read more

Never again. Bate and switch. I was quoted a job that would take 2 men half a day. They originally said it would take a full day for 2500. I said that seems high. and then said it would take 1/2 a day again for 2 men and could do it for 1500. The service guy was here for 1 hour. And just one guy to do a "adjustment". They charged us 1500 dollars. Insane. The manager John aka Jerome was argumentative and never let me get a word in. The original technician Ron was no where to be found who was the man quoting us and telling us the extent it would take. All I would say is buyer beware. Feel totally taken advantage of. read more

major stay away wouldn't give me an ID Didn't have a business card to give Insist on cash only I never got a receipt! He quoted what I thought was price inclusive of all expenses. He then tried to up charge not too much taxes to the which I thought were included. Look at the attached photo how he concluded his job The technician who said he was the supervisor at a total poor attitude. If you see him run away! read more

Premium Garage Doors - Poor quality installation - Garage Door Services Near Me

do not call this company for garage work of any kind. they are over priced, they change pricing, poor workmanship and if you call, like i did right after the install and need them to address some issues, they do not return calls. so if you want to avoid being disappointed, stay away. they are bad news. use a well respected company. check with the better business bureau and find a 5 star company with a good reputation marv northbrook read more

Malik was my repair man and he did an excellent job. He was very professional and honest. I appreciated his manner and politeness. Dianne K. read more

Ron at premium was amazing. Super fast and friendly affordable service. He fixed the garage opener within an hour. read more

Premium Garage Doors - Contact info - Garage Door Services Near Me

Horrible! They showed up and gave a quote for an opener. Then "Rob" tried to upsell a door. Bottom line...he took a $200 deposit and was supposed to come back the next morning. He disappeared without a trace and is now unreachable. Scammers. What a shady unethical operation. read more

This was not the company I thought I had called because I needed same day service. Huge mistake. I realize now that they have more than one website to hide their shady practices. I should have known something was wrong when the service guy that came out slapped a sticker on the wall for this company instead of the one I called DO NOT USE THEM! They overcharge on everything. The service guy that they sent was having trouble adjusting the door and blamed it on the opener. Afterwards, my garage door opener was completely messed up and none of the clickers worked. Luckily I called my mechanic and got a referral for the company that fixes the doors at his shop. Their technician showed me that the guy from Premium installed the wrong size spring, the cable was too long and the bracket was improperly mounted on one side. He spent two hours fixing Premiums's mistakes for a fraction of the price. He told me for what they charged me, I could have replaced the entire door! read more

I called SUPERIOR garage door LLC and was told somebody would be coming out between 12-2. A person from PREMIUM garage doors shows up. When the tech looked at the garage door he quoted me 900+ dollars for a one car garage door to replace the side cables (one cable had snapped )he said the whole thing had to be replaced, including the spring, bar, cables etc.. I said it was too much money and he came down a couple times because he said he was already out here and would have to charge me a $29 service fee. . The reviews on Yelp and Better Business Bureau for PREMIUM are horrible. (15-1.5 star reviews). Superior doesn't have any reviews anywhere. The tech says they are both the same company. He finally came down to $600 if I paid cash. I made a mistake for not investigating more first. If I had to do it over, I would never call either of these companies. read more

Premium Garage Door company based out of 227 W Maple St New Lenox IL 60451 rendered us a service on 9/31/2021, and overcharged us almost twice ($650) for replacing Garage Door springs with labor, just springs alone they charged $250 each, total $500 for 2 springs and $150 for labor. The Tech also suggested to replace the bearings for $79, we accepted and replaced it. As we were new to home, we accepted the repair charges, but realized next day talking to our few of our neighbors about the fact we were cheated by this Premium Garage Door company. We validated this by calling Four Seasons Garage Door company and few others, they all gave a price of $220-$300, no one gave a price more than that. Also, the springs costs just from $50-100 each vs $250 charged by this Premium Garage door company. We quickly realized we were cheated out rightly by this Premium Garage Door company and called them, told them why you did to us during a Pandemic. Initially they started giving some explanation saying their Springs were made in USA, hence they charged $250 for each spring. After that we told if you guys are honest you have to accept that your technician overcharged us and hung-up. then they said the old Spring size was smaller hence broke, but replaced a bigger size spring. But some Manager called and apologized to us after 10min, and said they'll return $100 for their mistake. They did that. On top of all this, they've committed a 5yr warranty of any issues arise out of this service. Now, within 45days, yesterday, 10/13, the Garage door cable broke, which was connected to the Ball bearing, which is working with the tension of the Springs. It was clearly written in many Garage Door blogs, experts say, if the Springs are tightened too much the cable will break. We called Premium Garage Door today and explained, they sent the same Tech to see the issue. They agreed if the cable were broke due to spring tension they'll replace for free. But, once the Tech came, he started yelling, shouting, telling us this is not related to the spring tension. He wasn't ready to accept his fault. I told him to leave the property then, but his behavior was totally unruly, unprofessional, started shouting at me. It looks like this Premium Garage Door company is indulging in cheating customers, having unprofessional tech, doing malpractice by telling lies to unsavvy customers. Now, we've to call Four Seasons Garage Door company to fix the cable issue which originated due to the service/work done by Premium Garage door company. Hence, i wanted to file a complaint, so that other customers at least know about this company before calling them for service. Company website: https://www.premiumgarageil.com/contact/ The company owner came on call when the Tech was present, he was also unwilling to resolve the issue. I called the service line; they were also not ready to accept their mistake. read more

The company is a major ripoff. never use them. my garage door was making a loud banging noise. I called this company and they came right out. Later I found out the tech put on a $25.00 strut brace and charged me $400.00. what an idiot I was . Please stay way from them. I am filing a complaint with the Better Business Bureau. this happened 01/16/2023. read more

I called Superior Garage door repair to schedule service for a broken spring. I asked for a price quote and was told a range of $125 to $250 determined by what else was needed. A technician arrived soon and quoted $230 for the spring and we agreed. Soon after he said that the cable drums and center bearing needed replacement. He quoted $45 for each bearing and $35 for the bearing. he replaced the parts and said he would not charge for the labor. the parts on amazon cost $19 each for the Drums and 15 for the bearing, so the markup was the replacement for the labor. When I got home, I called and talked to their supervisor and complained about the extra work and charges, because I just wanted the broken spring replaced. He tried to tell me they were worn out. Upon inspection and sending him photos, I did not see any excessive wear by what he was telling me what to look for. The technician was trying to upsell my wife because I was not there to decline the extra work, the supervisor said I was not an expert and stood by his technician and told me there was no refund to be had and said I was a cheapskate and used the F word and hung up. DO NOT USE THIS SERVICE read more

Technician was amazing very polite would recommend to everyone good price seemed fair came the same day

If zero was on there I'd give him a zero absolute worst overcharge people rip off the servicemen's a liar he installed a keypad to keep it is not working and then he told me he did not put it in go figure read more

If I could give less than one star I would. i was overcharged by about double for replacing 2 sensors on my opener unit. As another reviewer mentioned they did not honor their 10% off and when we questioned it with the management we got the total dismissive treatment. The only way to deal with these non-reputable types is to put them out of business. We would discourage anyone from patronizing this company. They are dishonest read more

DO NOT do business with Premium Garage Door Repair. I called this company to replace my garage opener. I stated that I want it to be WI-FI. The technician quoted a price of $650 which I felt was steep. I asked if he had a lower price. They offered a unit for $450 which I OK'd. The technician said he had to go and get the unit from the warehouse. When he returned the unit was assembled and I asked if the unit was used, and he said no. He proceeded with the installation and gave me the manual before he left. I tried to program the WIFI feature with no success. The company said they installed Liftmaster 8365W-267. I called Premium Garage Door and they talked to me very condescendingly and said they couldn't help me with my setup issue. I got the ladder and looked at the model number on the unit (8365-267) and it was not the one on my sale receipt. The unit they sold me does not have WI-FI. We've called Premium Garage Door and they have hung up on my wife and I multiple times. PLEASE DO NOT do business with this company. read more

Charged $200 for replacement rollers. Amazon charges $26. Speaks for volumes for this company. Installation $100 for about 20 minutes of work. Tried to talk me into additional repairs and replacement. Check U-Tube videos and replace them yourself. read more

This company is a scam! Never ever use! They put the wrong spring on my door and when I called to tell them it is wrong, the manager/owner starting cursing me out. Telling me I am an F'ing idiot, I dont know what I am F'ing talking about it, go F myself. I had another company come out and fix what they did, they fixed all 4 springs as compared to the 1 spring this place changed for me and it was the SAME PRICE! Do yourself a favor, AVOID THIS COMPANY!!!!!!!!!!!!!!!!!!!!!! read more

Came to my house to look at faulty opener. Within 1 minute, guy says I need a whole new system with all bells and whistles. I knew that was not the case - the gear on my opener was the issue. Guy never inspected my system at all so I told him to get out of there. Bought the part on Amazon for 19 bucks and fixed it myself. The worst was the tech then said the motherboard on my system was a problem to his bosses. The service manager then was extremely unprofessional over the phone. Be very careful when dealing with these guys. Better yet, stay away and find someone who actually does the job as opposed to sell sell sell. read more

This Company charged me 200 dollars for each spring. After they installed the brand new spring it broke so he had to replace it again. My total for everything was 500 dollars. Please do your research first. PLEASE DON'T USE THIS OVERPRICED COMPANY . read more

Do not recommend. Had to finish the job myself, had to install the inside button and the emergency release. I asked the installer to but he just kept saying I did not need them. Then he tried to take those parts, I asked for them he first said no, but I insisted because I paid for them. Just kinda lazy installer, maybe he had someplace else to go. read more

The worst customer service exchange I've ever had, courtesy of their OWNER. On October 1st, an estimator came to my home to provide a quote for the replacement of two of my garage doors. He took measurements of the frame, took a full payment of nearly $3000, and indicated that the doors wouldn't be ready for installation until the first week in December. Today (December 3rd), the installer came to my residence and told me that the doors could not be installed at all due to an issue that the estimator overlooked regarding the door frame. When I called the office to get clarification, I was told by someone who identified himself as the owner, that there was nothing that could be done and that I would just get my money back. At that point, I said that was unacceptable. Had I known that they wouldn't install the door two months ago when they first took measurements and accepted my money, I would have hired their competitor instead. He then interrupted me to say, "stop talking. I've let you speak for too long. If you're going to keep talking, I'm hanging up on you." My response to him was, "I see this conversation is not going to be any more productive," to which he responded, "Go F--k yourself!" and hung up. read more

do not use this company! i paid for a service that i didn't fully received and when i called to try to have the issue fix the owner refused to honor the warranty and had the audacity to want more money and when i refused he cussed me out called me a cunt, told me to go fuck myself, threaten to harm me, said he's the owner and what he say goes and he would never send a technician out to fix my door! my brother called and also tried to talk to him the owner ezra told my brother to go fuck himself. ezra is beyond disrespectful even called me back twice on his personal phone and continued to cuss me out and when i called the company to try to report him he answered cussed me out again and hung up on me. read more

Beware of this contractor . tech shows up and immediately says I need a new system, i said no thanks , pls just look at it and service it , he was there about 10 min and charged $ 150. very expensive service call. he didn't need to replace any part . rip off !! read more

THESE GUYS ARE CROOKS FROM THE OFFICE TO THE REPAIR GUY!!! I called to have my garage repaired and the repair guy said that he could fix it for $478 but he will give me a discount if I had $350 cash. I went and got the cash while he was doing the work, then he said that he didn't know if he could fix it. But this is before I paid the cash. So the repair guy put the garage door together and told me that he don't know how long it will last after I gave him the $350. The door and the Genie was working when he left, but when I went back to leave my garage my Genie was disconnected completely. I call the office and the man who answered the phone talked me very rough and ask me questions as if I did something wrong and he keep the contention, but I didn't argue with him. I told him to have a nice week and bye. I was not treated like and unsatisfied customer. read more

Terrible. They do not honor their 10% off. They can't hit an appointment window to save their life. I would NEVER recommend them. I spoke to the owner and he refused to honor his own deal! That says volumes! The technician was apologetic to me (he knew I was right). read more

DO NOT US THEM OR WHEATON GARAGE REPAIR!! They came to our house as a sourced contractor from Wheaton Garage Repair. We used them for a pervious repair and had to call them back a month later because the opener was not working. He showed up with two other guys and said it was a faulty motherboard and wanted $900 for the repair at first. He tried to come down a little bit but it was still over our budget. I told him he would wait and he said it would be a $49 dollar service charge. I told him that we were never told there would be a service charge and he still charged me anyway. When I called their office to see why we were charged they put him on the phone and he yelled at me and said my wife was liar and that she is scared of me and went on a yelling spree towards me. I have never been treated like this in my life. I called Wheaton Garage Repair to let them know the type of people they work with but since our second call was not placed with them they would not do anything about it. I have never been this displeased with a service before. read more