This nail spa is, hands down, THE BEST. Ginger and her staff ALWAYS go out of their way to make…read moresure you have a pleasant experience and that you leave satisfied! VERY GOOD prices, very beautiful shop, extremely clean. I can't say enough great things! Nana and SoNear are also EXCELLENT! Give them a try, you WON'T be disappointed. I ALWAYS find it SUPER CLEAN AND RELAXING. I would drive HOURS to get my nails and pedicures and waxing services that Ginger and her staff provide!

I found this nail salon on Yelp and was happy with my visit. Parking can be a challenge because it…read moreis in the same strip as the DMV. But they have coned off two parking spaces dedicated to their salon. The salon is very clean and quiet. They even offer free beverages. The technicians are very pleasant and understand your request. Nanna did my pedicure and took a great deal of attention to my feet. Best pedicure in quite a while.

I HIGHLY recommend this place. First, let me say, you do not have to be a guest of the hotel to…read morebook an appointment and have services performed. I stayed here for the weekend and booked a Swedish massage and hot salt rocks to my package. Jennifer was my massage therapist. She has the softest hands but applied the pressure that I needed. You fill out an intake form that gives the therapist an idea of any medical conditions and an idea of what you need from your service and they work off that to give you a great experience. The place is extremely clean, neat, accommodating and the staff are all very professional. The locker rooms have everything you need. The robes and slides are soft and made of good quality. Cell phones/camera are prohibited in areas where services are being provided. The lounge area has a waterfall, comfortable seating and plays soft music while a relaxing scent fills the air. You can pay for a one-time service or sign up for a $80/month membership that includes services to sauna, the pool, the massage service of your choice and complimentary beverages/snacks. In my opinion, they're much better than the Ballantyne Resort. You can have an individual service or book a couples massage for two. After our service, they provided us with a glass of wine and bottled water. We then went into the sauna room and sat to detox. It was great. I love this place. I'll definitely return. Come check them out!!! Ask for Jennifer or Noshua. Thank me later!

Lisa's facial was not only efficient but also indulgent, featuring a thorough application, a…read moreleisurely pace, and delightful extras like neck, hand, and foot massages. The added touch of hot towels and the option for wine elevated the experience. Highly recommended! 10/10! I am recharged! I love this spa! I love that they offer the luxury experience with plush robes, lockers, and slides! They also have snacks, and tea to enjoy between services. I enjoyed my massage, but the facial gave me life!!!!

Came on New Year's Day with my mom and they were open! We picked our colors and they set us up in…read morepedicure chairs while we waited. Service was great - took their time, long good massages. My mom had some nail issues they worked on for her. No chemical smells. Will return.

I came in at 10 am and asked for a new set. Ellis told me it'd be about 15 min wait. I asked if she…read morecould at least start to soak my nails off but she ignored me. She was with another client but someone could have multi tasked and started my soak off. When she finally sat me in her chair, she started trying to pluck my nails off with another nail. It hurt so I again asked for a soak. She told me it'd would take one hour to soak my nails. I've been getting my nails done for 15+ years, I know it doesn't take THAT long for a soak off. She sat took care of two other clients while I sat unattended. After waiting over an hour, I decided to leave. They showed no interest or concern to remedy the situation.

Service was prompt, friendly, and salon was very clean. The staff is prompt, clean, vibe was very…read moregood. Salon was very clean. I enjoyed the service and I will continue to be a customer.

It has taken me quite some time to write this review. About two months actually. I wanted to make…read moresure that I was being fair and not writing from pure emotion. According to my previous reviews I have been a loyal customer but unfortunately no longer. I've always loved the service from the nail techs as well as the owner, Jason. For this appointment, I scheduled in advance in order to get my favorite nail tech. I learned my lesson before when I walked in and had to go with another nail tech because she wasn't available. While I waited for her, Jason offered to take my nails which he did, no problem. After finishing he placed a sheet of paper in front of me filled with handwritten names and phone numbers. He pointed to my name and asked if that was me. I happily replied yes when I recognized my phone number. He then proceeded to tell me that I had written a bad review and I needed to take it down. Taken aback I asked him to repeat it. He did. I informed him that my review honestly captured my experience and I was happy to update it. I asked him if he addressed my concerns. Rather than acknowledging my concerns or even apologizing, he continued to state that I needed to take my review down. At this point I felt bullied because I realized that this was likely something he has done before which means that the reviews are not an honest reflection of people's experiences. He went on to tell me that I could not be serviced unless I took the review down. I asked how much I owed him for taking my nails off and promptly paid him cash. I then walked out and headed to the new nail salon that just opened by my house. I hadn't gone there yet because I was willing to drive the 30 minutes to come here. This was my last trip to Concord Nail Spa. I'm very disappointed and shocked to learn that Jason, the owner bullies people into writing the reviews that he wants. He said that I should have come to him first and I actually agree with him. Had he responded to my concerns I would have done an update acknowledging that. Instead, I'm documenting this experience.

Went here because I happened to be in the area but I was so disappointed. I always ask for dip…read morenails and was so confused by the outcome and the price. They were $65 and I was like with THICK uneven nails with excess dip left under my nails. I wish I had not wasted my money.

What great experience!!! Totally love This nail salon the…read morepeople And Nikki did an amazing job!!!

With very short notice, I was able to get an appointment. The entire one-hour experience was…read moredelightful. The facility is sunny and located in a very residential area just a few minute walk from the Marriott hotel. I was greeted warmly and offered a libation (wine). I was then treated extremely well by HONG, a perfectionist who cares deeply about what she does with her clients. I highly recommend this salon if you are staying in downtown Charlotte.

I've been coming here for ~5 months for builder gel (no designs, just solid color) and it's…read moreconsistently a great experience. I used to see Ava, and since she moved I've started seeing Q, who's been fantastic. Absolutely make an appointment though, bc it can get busy really fast. The drink menu is great as well. They offer a wide variety of teas, other drinks, and wine. No massage chairs for the pedicures, but that's okay because it gives the whole space a more classy, upscale feel. The recent addition of Fabi at the front desk really perfects the J'Adore Nails experience! She makes sure everyone is greeted, has a drink in hand, and knows the wifi password if they need it. The whole time I was there I don't think I saw her sit down once -- she was constantly helping other staff, prepping pedicure chairs, or cleaning. She's the perfect addition to the team!! Highly recommend if you're looking for a solid nail salon with great service all around!

Great service! I have coming here for some years now…read more My person was CC and she did an amazing job! I highly recommend her. She holds great conversation with you and makes sure you get the best deal and service when you are with her. When you first walk in you feel like you are walking into luxury. The previous reviews are true. I was also told their other location in Charlotte is like a palace so i can only imagine. They have a whole bar in here yall!! The music selection in here is great too! I was definitely vibing. They offer complimentary adult beverages and other kid friendly juices. If you need a nail salon in the Northlake area this is the spot to go to yall. P.s. they offer a 25% discount when you spend $50 and more. Also leaving a positive review for the first time will get you $5 off but seriously their service is top notch here.

I had a great experience with the nail tech named Jacky. All of the staff were very nice, and the…read moreplace was extremely clean. Communication about what I wanted was thorough and friendly. I would definitely recommend this place for anyone who is looking for a steady nail shop to come to regularly.

We stopped in here, unplanned on a Thursday without a reservation. We had been waiting at a nearby…read morenail salon across the street at the mall for quite a while without service. We were greeted promptly and both of us were able to be taken to a nail table right away. The technicians were nice, thorough and efficient. The only thing that they could approve upon is offering water or a beverage while you are having your service. If I were in the area again, I would return.

Both JoJo and Kenny are just fabulous! I usually go to JoJo. Jojo takes her time and is very…read moregentle. She knows exactly what I want and how I want it. She's fast but doesn't rush. I've been going there for many years and have recommended them to several friends. Great customer service! Thank you, Angela Wheeler