BEWARE OF GLOWING REVIEWS FROM EMPLOYEES. Reviews on a business should be from a customer…read moreperspective. Not from those who work for the business and are likely going to be "encouraged" to give 5* reviews. This is one of the biggest reasons I am not a fan of Yelp. It's terribly manipulated and allows, even facilitates, bias. There's one bad employee review from Andrew J here as well. Although, it also goes to bias, at least it shows some insight on this business. In regards to MY experience with ASTC, I think ASTC is the epitome of the state of our mental health system in California. It's unfortunate, and I think businesses like this are exploitive and not as helpful as "advertised." My son was there for nearly two years and although he was "safe" from harm, I believe the ASTC is a common business model of simple warehousing of the mentally ill. There was very little, if any, "rehabilitation" or "transitionary" resources, therapy, or "treatment" which ironically, IS IN THEIR NAME. I've found many of their policies antiquated, useless, and in some cases downright counter productive. Unfortunately, there are very few choices for Californians suffering from mental illness in the residential care establishment. Most are financial machines that merely manage their population by sedation. It's impersonal and NOT a "treatment." Certainly, not anything "Special." The residents have NO access to classroom programs, rehabilitation programs, vocational programs, or anything else that appears to prepare them for transition to independent living and life skills. They have no access to computers, cell phones, or Internet access in any form. Visitation is very limited and on most days in an inadequate environment, and you can't even enjoy your meal with your loved one. I've read the reviews from the employees that were not happy there, and it comes as no surprise. My experience with the staff was not always pleasant and the low morale was apparent. In fairness, they were not ALL unpleasant. People are all individuals and handle things differently. However, if you have anything to say to staff I almost forgot to mention, I saw no evidence of any encouragement of physical activity or access to a recreational facility aside from a caged in (15' X 30' maybe) patio with table and chairs, but NO exercise or recreational equipment to speak of. You don't have to be a doctor to know that physical activity is directly correlated to mental health. Someone should also speak to their "dietician" and dramatically change their diets. Every meal and snack time my son spoke of was full of carbs and sugars. The only restriction I witnessed was their policy on caffeinated drinks. Again, that's great. But, seemed like more of a self serving interest for the staff to not have their residents given anything to counter their ability to manage them. It's a warehouse and your loved one is inventory.

My daughter was at Alpine for two years and made great progress. In one day, without any heads up…read moreto me, she was released by Alpine via Telecare and placed in a board and care right across the street, in the same neighborhood, where she was in a previous ILA and got into a lot of trouble. In 2 months she's back to delusional and risky behavior in her old neighborhood. She has no spending money from Telecare after 2 months and is getting her needs met with questionable people. Thanks a lot Alpine, for undoing ALL of my daughter's progress by releasing her too early!!

I was a home health and hospice nurse for 40+ years. When I had to place my loved one this was the…read morefacility I chose. My Mother-in-law was a difficult resident due to confusion, combativeness and being confrontational. She was a resident for over 5 years. Wonderful interactive activities and care. The food is great. She could not have received any better loving care. Worked well with hospice team to give comfort care.

5 stars is not enough. My beloved father could no longer live independently after multiple…read morehospitalizations in late 2023. He resisted any kind of help in his own home. After another scary fall I knew that living alone was no longer an option. I toured several options and ultimately selected Ramona Senior Manor. When I walked in the front doors I knew this place was different. I saw a care team of loving staff attending to the residents (it was meal time). I met with the admitting staff to review my father's needs, likes and dislikes. He was still in the ER at hospital and the only way he would go was if I forced the issue. I was so upset and worried he would be angry at me and that our relationship would be forever damaged. Jim - went to the ER and talked to my dad about what it would look like for him to stay at "the Manor" to get him stronger. We selected a large room downstairs. The team made sure every request I had was fulfilled (from a small refrigerator to a desk where he could sit and do his "bills". My father thrived at the Manor. To watch him socialize and eat three square meals was so special. He gained weight and talked about how good the food was! He accepted that he was struggling on his own and took advantage of every opportunity to participate in all the activities! My father was inherently a kind gentle and lovely human. We got to see the best of him come out again when he finally accepted the help he so desperately needed. My father ended up going on hospice care after a month at the Manor. He did not want anymore hospital visits. Ramona Senior Manor works in conjunction with Hospice provider we selected (Radiant Hospice) to have a continuous care team making each day the best possible! My father made his transition on December 28, 2024. He had been a resident since November 17, 2023 and on Hospice services since December 2023. To every single human from the chef to the janitor and each and every person who showered him with kindness and care we thank you from the bottom of our hearts. We love all of you. The family of Robert "Lynn" Bennett. October 14,1934 - December 28, 2024.

The care our relative got was excellent. Very warm and caring nursing team. They accommodated his…read moredietary needs, meals on time, facilities clean. We used their services for one year.

Our father's last few months and holidays were filled with attention, care and love. My sister and…read moreI realized that our 96 year old father would need senior, residential care last August. We discovered The Gardens By The Sea, toured and soon moved our father into a comfortable room. It was an adjustment for him, but he was well cared for, still welcomed many visiting friends and family, enjoyed the weekly entertainment groups, the delicious food as well as the Turner Classic Movie channel on their cable. Elsa and staff were friendly, detailed and professional. Owner, David Cooper, was often present to say "Hello" and ask if all was good. We definitely made a wise decision for the benefit of everyone in our family. Thanks to everyone at The Gardens by the Sea! J&J

My sincerest gratitude to Lise for her expertise, compassion and professionalism during a difficult…read moretime for me and my family. She was a comforting guiding light as we needed to quickly come up to speed on an area I was basically clueless about. She stayed in contact and provided realistic options. I never once felt like she was motivated by a referral fee as I did with other contacts who reached out and could definitely see that she was placing the needs of my father and my family first and foremost. HIGHLY recommend.

Lise was amazing to work with when I really needed help finding a new home for my mom with the…read moreproper support. Highly recommend reaching out to her!

I have experienced on more than one occasion that the clinics have problems with their phone lines…read more Today 9/27/18, three of their clinics did not answer their phones. I don't know if this is due to lack of staff or a technical glitch in their system. But it is not how a medical clinic should operate. The other complaint I have is that doctors don't tend to stay. So, for example, a doctor I had begun to know and trust decided to move to another one of their locations which is very far from where I live.

If I could give this negative 5 stars I would! I wanted to schedule a follow up ER visit for my son…read moreto get his lungs checked after a bad bout of bronchitis and chronic cough. The earliest appointment available was a month and a half out. The day of the appointment finally arrived so we went to the appointment this morning, which I thought was scheduled for 8:45am. Showed up at the clinic at 8:30am, waited in line to check in only to be told by reception we were in the wrong suite and to go down the hall. We did so and I checked in with another receptionist. He had me fill out a one and a half page form and then proceeded to tell me the doctor was not going to see us because we were late. I said, it was for 8:45? He said no, it was scheduled for 8:30. We were literally only 8 minutes late and no one else was waiting in the waiting room at the time we arrived nor by the time we left. He asked if we could come back later that afternoon instead. How does a doctor go from having no availability for a month and a half to 3 available appointments on the same day? Not only that but the nurse came out to ask me questions about my son's medical history. That is not HIPPA compliant to do that. The audacity of that Medical Deity to say he couldn't see us for being a few minutes late. Meanwhile, whenever we actually can be seen the doctors always take their sweet *ss time to come to the treatment room. Making you wait anywhere between 15-45 minutes. Trying to get a correct and timely referral from this place is also another nightmare. Your literal life hangs in the wait of these doctors and their mistakes. Not recommended and we will not be returning.

The short story: -obscenely overpriced…read more-fraudulent -neglectful The long story: When my grandmother moved into Aerie Meadows, she was ambulatory, (mostly) continent, and in good health, besides having dementia. Over the course of approximately 3 months at Aerie Meadows, my grandmother: -developed pneumonia -got UTIs which led to kidney damage -became immobile -became incontinent -developed blood clots in her legs that were left untreated and spread to her lungs -had to go on oxygen -was rushed to the ER and hospitalized TWICE I get that it's really hard to prevent pneumonia and UTIs in nursing homes. However the rest of these problems were directly caused by Aerie Meadows' neglect. Instead of allowing my grandmother to walk (with a walker) and use the bathroom at will, they kept her bound to a wheelchair and made her urinate and defecate in diapers (which, of course, led to the UTIs). So, within no time, my grandma was immobile and incontinent. And, over time, the immobility led to blood clots in her legs, which eventually spread to her lungs. What's worse, when my grandma became immobile and incontinent AS A DIRECT RESULT OF AERIE MEADOWS NEGLECT, Jan, the owner/operator, had the nerve to try to upcharge us $800 per month for a higher level of care. And, the most absurd and infuriating part: After her second Aerie Meadows-induced hospitalization, my grandma had to go to rehab to regain some mobility. On a Friday, the rehab center announced that my grandma's mobility improved and she could be discharged on the following Tuesday. That day, Jan informed us they would not allow my grandma to return to the nursing home because she was too difficult to care for. (May I remind you that she and her staff were the impetus for my grandma's rapid decline and my grandma has somewhat improved as a result of hospitalization and rehab.) This meant my parents had one weekend to collect my grandma's things from Aerie Meadows and find another nursing home for my grandma to move into. It's also worth mentioning that technically this is considered a breach of contact. Additional notes: -They promise daily activities and exercise for their residents. They do not deliver on this promise. They basically just sit the residents in front of a TV all day. -Their rates are higher than average for the area, but they offer far fewer amenities and obviously far worse care. -Unlike most nursing homes which have 24/7 visiting hours, they have limited visiting hours. -Rather than listening to and acting on advice, Jan is a master of making excuses, deflecting constructive criticism, and finding ways to try to increase costs.

From the owner: We are an upscale 6-bed residential care facility for the elderly, or RCFE. Aerie Meadows is a…read moredelightful home with lovely views of Dehesa Valley Just minutes away from Alpine And El Cajon, Ca. We specialize in Alzheimers and related Dementias.

The turnover of assigned care takers is a problem trying to find someone to care for me is tough!…read moreInitially all were pleasant and caring warts started showing up in a couple weeks! The management is good about getting replacements! But over and over can be troublesome! Repeating instructions to new care givers, taxing! But this seems to be an industry issue no matter what agency you employ! But this company is receptive to doing better finding a different care giver Of note they come with care giver on their first day (bonus) To explain duties! So far I am pleased with service but still looking for second care giver to fill out the week - fingers crossed this is a low paying job and consequently turnover high KA

The Worst Company To Hire For Senior Care ! They were not sticking to any schedule what so ever ,…read morethey were doing as little as possible , My Dad was in need of help , but again the staff wasn't doing anything to make it easier , they were using cheap labor he had to have his meds a certain hour and they never cared , we fired them . Not worth the money , not worth the services " no stars ,

All Heart Home Care has been wonderful to work with. The office team is responsive, professional,…read moreand genuinely caring, and the caregivers we've worked with have been dependable and compassionate. It gave our family a lot of peace of mind knowing we had people we could trust helping with care at home. I've been very pleased with our experience and would definitely recommend All Heart to other families looking for home care in San Diego.

All Heart Home Care has been a wonderful experience for our family. From the very beginning, the…read moreoffice staff was responsive, compassionate, and genuinely interested in finding the right caregiver for our loved one. The caregiver they matched us with has been dependable, kind, and treats our family member with dignity and respect. Knowing someone we trust is there has given our entire family peace of mind. I would highly recommend All Heart Home Care to anyone looking for reliable, professional in-home care.

Best caregivers. Very dependable always there and always on time. They do everything from bathing…read moreto clothing to feeding, Cooking meals and even light cleaning. We completely recommend them for any family member or friend. Karen is the best if you can get her she treated us just like family

Excellent care. Reliable. Professional and kind. The caregiver does it all, from bathing to…read moredressing to making healthy meals. She is fantastic.