William Lee, owner of Elite Manor Senior Residential Care, is extremely professional, kind, and…read moreruns a business based upon integrity. Upon touring the facility, William spent almost 2 hours with me. He was detailed, respectful, and absolutely on top on things. The facility is clean, bright, safe, and detailed. In speaking with the residents, they commented favorably on the quality of care. I have toured numerous facilities and believe me, this is unusual. I would definitely consider this care facility. It happens to be too far in distance for me, unfortunately. Thank you William Lee.

If you need a forever home for your loved one, not a sterile building, this is the place. My mother…read morelived here for seven months before she transitioned. From the family who runs the home, to the caregivers, everyone was polite and caring. When you walk in, you get a sense of peace, the first thing I noticed. The home is Clean and Bright.The private rooms are cozy, not like a facility. The caregivers keep your loved ones clean, fed and happy. There's a nice yard and living room, both are peaceful and welcoming. My mother and I loved it here. I highly recommend checking this home out.

Real clean, nice place very polite employees if somebody was to ask me, I would recommend them to…read moretake a look at it

Our family is devastated by the care--or lack of care--my 75-year-old mother received while she was…read moreat this rehabilitation facility. My mom was elderly, immunocompromised, and recovering from surgery. During her stay, she developed an infection and was clearly becoming increasingly ill. Despite her worsening condition, we felt that her decline was not taken seriously enough and that there was a lack of urgency in getting her the medical attention she needed. When her surgeon identified an infection at her post-op appointment, my mom was sent back to rehab rather than immediately being transferred to the ER. She then had to wait more than a week for a CT scan to determine what was causing the infection. During that time, we watched her health deteriorate drastically. We repeatedly witnessed how sick and weak she was becoming, and as her family, we felt helpless. She needed someone to recognize how serious her condition was and advocate for her before she became even more critically ill. My mom ultimately passed away. There are no words to describe how heartbreaking it is to know that someone you love was so sick and vulnerable, yet you felt like the urgency of her condition wasn't recognized or acted upon quickly enough. We trusted this facility to care for my mom when she was at one of the most vulnerable points in her life, and we feel that she deserved a much higher level of attention, monitoring, communication, and advocacy. She was placed in a wheel chair to receive a CT scan the morning I came to pick her up. Couldn't open her eyes, barely communicate, and the nurse said nothing to me. Just went about things like nothing was wrong with my mom. Our family will live with this loss forever. We only wish that our concerns had been taken more seriously and that more had been done when there was still time.

The staff is very professional and friendly. I'd like to specifically mention the hard- working…read moreCNAs, who take care of my mother and are always very gentle and nice with her (Blessy in particular). My mother is wheel-chair bound and has an after- stroke cognitive impairment. My sister and I visit her every day and always see her looking well groomed and cared for. I do see that staff is often overwhelmed and people are forced to multitask. It is not uncommon to see the same staff members serving food in the dining room and then providing personal care. I feel like the facility needs more staff! We did experience the loss of clothing a few times and that is another issue in need of more scrutiny. We take our mother outside to catch some fresh air every day, but unfortunately, it is not a common practice for the rest of the patients. I doubt if patients, that are not as often visited by family, ever catch any fresh air at all. Definitely something that needs to be considered, especially during the cold season. And the last but not least, the food variety. My mother can only take blended meals and I do not see much difference between lunch and dinner every day. A yogurt could be an option for a patient like her, but it is always mashed potatoes, blended protein and blended vegetable. Every single day! We are thankful overall. Many friends have mentioned that they also had had to make this difficult decision and transfer their parents to the post-acute care, but from what they've seen out there, Boulder Creek is still the best.

There are a lot of nice ppl here but what really gets me mad is that staff gets wrongfully…read moreterminated for things that never happened when liars want to spread rumors .....Henry is cool, I love that guy, but please be careful who you get close to or even talk to cuz they may get fired for doing their job and that is really really horrible, but their are some nice people like I said Henry,(the good looking one)...LOL Stacey, Kim, Janae and the PT/OT'S they definitely work you hard to get you ready to be able to go home, but for the liars & sneaks & the back stabbers all I'm saying is be careful.... for everyone I mentioned INCLUDING the person who got fired I love you all & I appreciate everyone who took care of me!!!!

Great facility! Herika and staff are wonderful. They really care. Nice grounds and they take care…read moreof my mom as if she were family.

My Grandma (Carol) lived here untill she pased recently. I love this place and all the people in…read moreit. It is like a home and my Grandma felt like she was at home, they took the best care of her I could not have asked for better. Thank you all for everything. Chris Patania-Weldon

Our almost 98 old mom Eva passed away on 8/16/24 and we can' say enough of how the caregivers…read morehelped thru the transition process. My mom was there for 27 months and this was her home and it became part of our home. They were a family to her and loved her and we loved the staff for the personalized care and love they showed to Eva and to us. Thank you for all that you did. Thank you Jeffrey, Gladys, Genevieve and Gloria an all staff. Maria, Sue, Lisa, Janet and Ken

Harborview Senior Assisted Living exceeded my expectations…read more After an increasing number of falls and associated hospitalizations, I was no longer able to care for my 91 year old mother at my home. She didn't want to have to move into an institution and I didn't want her in one either. However I also didn't want her in a place so small there wasn't activities and stimulation. I'm so happy that with the help of a placement guide we found HarborView. It's a beautiful mansion with manicured gardens set on a hill overlooking the stunning San Diego Bay that has 30 residents, a full staff and daily activities. After moving in we quickly found out that the staff is what really makes this place special. They are loving, attentive, respectful, courteous, caring and fun. There are always lots of smiles, laughter and music to enjoy as well as good food and the highest quality of care. I cannot recommend this place more. HarborView Senior Assisted Living was truly an answer to our prayers. It was the perfect place for my beloved mother's final days. It is a beautiful loving caring home, not an institution. She has left us now, but she was both blessed and enriched by the love and care she received from their wonderful staff. I, and all of our family, was blessed by them as well. Thank you HarborView.

One of the things that sets Grossmont Garden Memory Care apart is the food. Executive Chef Justin…read moreputs so much care into every meal, and it shows -- fresh ingredients, great flavors, and menus that feel special. Combined with the compassionate staff and the wonderful activity program, it creates a warm, vibrant environment. The St. Patrick's Day celebration was a perfect example: themed dishes, cheerful decorations, and residents genuinely enjoying themselves.

My mother is in memory care in forth floor. Lynn Torino director is kind, efficient and always…read morewilling to help in any way and it makes it so much easier. The caregivers are kind and caring! Highly recommend.

I am writing this as I prepare to leave Villa Rancho Bernardo after nearly five years…read more I have lived with a spinal cord injury for approximately 27 years and came to VRB with established bowel and bladder care requirements--medical necessities, not conveniences. During my stay I was assigned to Fairmont, Wellington II, Lexington, and Santa Fe. Despite those moves, I experienced recurring concerns with completion of my bowel program and missed scheduled suprapubic catheter changes. There were also attempts to coerce me to remain in bed on a scheduled seating day. Because I depend on staff for transfers, had I succumbed to that pressure, it would have affected my independence, routine, and quality of life. A resident should not feel that staying in bed is the only option because assistance is not willingly provided. I repeatedly advocated for myself and participated in meetings. Ultimately, the options presented did not provide a long-term solution compatible with my needs, so I chose another placement. Kyle Dawson (Administrator): It was a pleasure to officially meet you for the first time during what became my final VRB meeting. Thank you for the confirmations of "no" that helped resolve suspicions of my own. Your comments about checking seasoning expiration dates and random tray pulls reminded me of HBO's Getting On. Dark comedy suddenly did not feel so far-fetched. Food has been one of the most persistent complaints I heard during my stay. In my experience, much of it is highly processed, vegetables are often overcooked, and residents have jokingly called the chicken "suspicious" and beef "mystery meat." Checking seasonings and occasionally sampling a tray cannot address concerns about taste, quality, waste, or residents not wanting to eat. I especially commend families who bring meals and spend countless hours ensuring their loved ones are cared for. Your presence does not go unnoticed. To families and staff: advocate, listen, and BE KIND. Everyone is human. To staff who used VRB as a stepping stone and moved forward: I saw myself in you. Keep pursuing work aligned with your purpose. Staff set the tone of a resident's day, and residents deserve care from people who want to provide it. To anyone considering working at VRB or placing a loved one here: know your rights, document concerns, and advocate. Resources include the San Diego County Long-Term Care Ombudsman Program, California Department of Public Health (CDPH), San Diego County Adult Protective Services (APS), and California Labor Commissioner's Office--Division of Labor Standards Enforcement (DLSE), when applicable. To residents who may never leave VRB, I send unbreakable love and wishes for clean, restful, dignified and bright days. Many people at VRB treated me with compassion, respect, humor, and kindness. They should not be overshadowed by my difficult experiences. My five stars are for ME surviving VRB--and for those with whom I shared both pleasurable and unpleasant moments. I forgive you. My greatest lesson: know your rights, know your care plan, document what happens, and advocate for yourself. I leave VRB without bitterness, but I will not minimize my experience. The positive and difficult moments are all part of my journey. Thank you & goodbye! Special appreciation: Residents: Ruth Sun, Garry Gross, Marvin Cardwell, Evangelina Cortez De Morales, Jane E. Jacobson, Barry Cummings, John Kordela, Catherine Bennette, Sharon Diaz, Raydaniel Gumabon. CNAs: Angelica Arizala (Gelly), Sherwin Mendoza, Keyondra Gates, Linh Bunn (Little Assistant), Ana Vallejo, Onuba, Ysadra, Charlie, Renalyn Cruz (Reyna), Sunshine Felaire, Efrin Cailao, Cecilia Delynas (CiCi), Geogina Vallejo, Librada Valenzuela, Jerwin Boral, Samuel Ponce, Adrian, Ruby Batinga, Angie, Vioa Ramirez, Elena Bungcayao, Shane Royes, Rexmond Esparagoza, Brigette Fajotina (B), Leslie Martinez (Big Bird), Hazel Martinez (Favorite Witch), Laura, Judith, Ms. T, Key. RNAs: Dorina Graham (Deena), Joy Castaneda, Mary Jackson (Ms. Mary), Zeny Angchangco, Reggie Cabalo, Mervin Cabalo, Yelena Sonza, Venus Wylkes, Ricardo Carreon. RN/LVN: Frank Solis, Raymond Boral, Klarissa Castillo, Maria Jose (MJ), Marijane Kresge (MJ), Anita Wafford, Serena Flores, James Sorrell, Lillian Escabar, Melvin Leonard, Sonya, Cora, Eleanor, Nelia, Monika Rani. Activities: Shannon Sutton, Christine Spade, Allana Maddox (Tucker), Mary Helen Estrada, Connie Ramirez, Leanne Manadero, Liza. Reception: Julianna Carlin, Shane Royes, Jason Zeng, Maria Fortelaza, Zay De Leon, Gwen Bridges (Momma Gwen/Ms. Gwen). Social Services: Norma. Housekeeping/Laundry: Jovette, Olivia, René. Dietary: Jolan Viera. Maintenance: Ador, Henry, Ronel Ramirez, Elbert Myles.

The only reason to send your loved one to this facility is if you want them to die a slow a painful…read moredeath. I don't say this lightly. My believed Grandma Vasquez has the unfortunate experience of dying at this facility. When she entered at 95 she was walking with walker but the facility had her in the bed or wheel chair the entire time at the facility. In her last days she was in excrusiating pain. Fast forward 30 years, and this place was going to let my dad drown in his own fluid because they didn't take his edema seriously. Although my dad has AFIB, diabetes, and Renal failure, they did not order dialysis or a pacemaker. Thank goodness I listened to my gut and called 911. Two months later and my dad is 30 lbs lighter and is no longer on oxygen.

I must commend the quality of care, prompt attention and super helpful support provided by…read moreSilverado in regards to my mother. Ours was a challenging situation with my mother not being cooperative and yet Silverado went above and beyond to provide me and my mother's husband with useful contacts for finding in home care and board and care. Carolyn and Stephanie of Silverado really were on top of ordering supplies and equipment for my mother's care (oxygen and hospital bed to name a couple). They also provided me and my mother's husband support and had more than 2 nurses help my mom. My mom opted out of being on hospice and she went to the hospital for care. I am unsure what the future holds for my mom, but if hospice is needed in the future I would not hesitate to contact Silverado for my family's needs. Thank you.

Silverado provided a service of making teddy bears from my grandma Celida A. Visa pajamas, sweaters…read moreand clothing. The coordinator was so patient, kinda, warm and communicative. The care quality of my grandma was great in the sense that they were there when we medically needed them. The bears are a little treasure I will keep with me then. I miss my grandma more than words can ever describe, thank You Team Silverado ​