I had an exceptional experience with Dr. G and the team at Medical Aesthetics of Menlo Park. I came…read morein for a combination of structural fillers, CO2 resurfacing, and IPL, essentially looking for a comprehensive, non-surgical facial rejuvenation. What stood out to me from the beginning was the time Dr. G took to explain the process, discuss the options, and walk me through each step. I always felt informed and comfortable with the decisions we were making. Just as importantly, there is no high-pressure sales approach. Dr. G lets you do what you want, at your own pace, without pressure, while providing professional guidance along the way. The results are exactly what I was hoping for. I look refreshed and rejuvenated, but still completely like myself. The changes are subtle and natural. I couldn't be happier with the experience or the results, and I'm very grateful to Dr. G for her skill, care, and attention to detail.

Dr G is absolutely fantastic. She took years off my appearance in just two sessions. Her technique…read moreis so much less painful than other medical aesthetic providers I have seen in the past. Zero post injection bruising. Incredible results that look so natural. She is truly an artist and I am beyond impressed.

Joanne at SkinSpirit (@joannelahip.np) is seriously the BEST!! She is such an amazing and talented…read morenurse and truly has a gift for what she does. She is so detail oriented and makes everything look so natural while still giving you that extra confidence boost. I've gotten filler and Botox with her and have been getting so many compliments on my results! She's so sweet, patient, and makes you feel completely comfortable. I genuinely wouldn't trust anyone else with my face! If you're thinking about having any treatments done or even just a consultation you have to see Joanne. She is truly amazing!!

Michelle Gonzalez redeemed everything about Skin Spirit for me after a very disappointing…read moreexperience at a different location. She was excellent in every way. Attention to detail, honest and helped come up with an exactly what I wanted and asked for on a single visit with her. I really appreciated her professionalism and great chair side manner. 10/10 stars for her ! It's been months since I last saw her and I am still very happy with my results. Thank you Michelle, you rock !

I want to preface that I have had no experience or work done in the past and want to look natural…read moreand youthful without drastic changes. I've always been hesitant to go to a medspa because of what I've read and heard about how pushy some businesses can be with new clients. I also felt intimidated that I would be talked down to because I have only researched treatments and have had no prior experience. I'm really thankful to say that my experience at Skin Refine Medspa has been extremely positive. I felt seen, heard and understood. Most of all I felt safe! I've been going to Skin Refine since January of last year and I absolutely loved my experience so much, I've been returning since and recommending them to my friends! In fact, I just went in today and felt confident to schedule a new treatment for myself. Thank you to the Skin Refine staff for making me feel safe and secure in my own skin. I am grateful for the ability to ask questions without committing to anything until I'm ready. I feel beautiful and so happy with my results!

I've been going here for a year, and the staff has always been nice. I came here for acne scars…read moreI've had my whole life. Maryam has been incredible as my provider for fraxel laser, microneedling, and RHA redensity treatments. I've also received diamondglows here. It's a great refresher for your face. Maryam also provided tips on maximizing results and always takes your opinion in her recommendations. Altogether, my face has vastly improved. You can argue the treatments are pricy, but buying packages will get you a discount. I just think that's how the industry works so always get packages if you can. This place has a variety of treatment options, though they don't offer something like subcision, which is a more-involved procedure. But I'll just get that somewhere else and continue to come here for other treatments. Of course, they've recommended fillers and such for me. Rha redensity is like one. But they've been respectful that I prefer treatments like fraxel laser and such. There is a reason why they recommend filler though, because it does show faster results than others. The rha redensity provided the most improvement in a shorter time. They also have the skincare you need to purchase with ease. You're going to say those are expensive but they're not selling you products like La mer cream for $400. There is a parking lot, and there's always been space when I went, but the traffic getting there can be a bit much. All in all, I recommend doing at least one treatment here to see how you like it. You can also visit their instagram to see other's results. You might even see mine!

They used someone who was new and inexperienced. I received 52 Botox injections, which is a lot of…read moremoney, and every injection appeared to affect the wrong muscles. Now my eyes are drooping, my face looks tired, my high cheekbones appear flat, and the muscles around my chin have dropped, creating an older and exhausted appearance. I got Botox to reduce wrinkles and look younger, but instead I feel like I look 20 years older. This is a very important time in my life, and I have become depressed about going out in public or even looking in the mirror. It does not look like my face anymore. I reached out to the clinic seeking help and support, but no one seemed willing to take my concerns seriously. Eventually, I was connected with a customer service representative named Amanda. She kept telling me that my before and after photos looked the same and that she could not see any difference. She repeatedly dismissed what I was explaining and acted as if nothing had changed. I finally stopped talking to her because she was the person handling complaints, yet she did not seem interested in listening to what I was experiencing. Everyone at the clinic could see something was wrong, but she continued insisting that everything looked the same. I do not usually leave negative reviews, but this time I feel the company needs to be held accountable. I have been a customer for nearly 10 years and know exactly what my face looks like. This treatment went terribly wrong, and I am shocked by the outcome. What is even more disappointing is the way my concerns were denied instead of being addressed. Very poor customer service and a very disappointing experience. ----------------------------------------------------------------------------------------- Their response to my Google review was vague and generic. They asked me to reach out again, but at this point I no longer trust that anything will be done. I already spent considerable time trying to get help and support, only to be dismissed. On one occasion, I was left waiting for over 30 minutes because the person handling my case forgot that I was on the line. I eventually had to hang up myself. After multiple attempts to resolve this issue, I am not willing to waste any more of my time reaching out again only to receive the same lack of support. It seems that the company responds quickly when a public review is posted, but my experience in person was very different. Rather than trying to understand or resolve the problem, I felt that my concerns were repeatedly dismissed. I was continually told that I looked the same and that nothing was wrong, even though the changes to my face were obvious to me and had a significant impact on my confidence and daily life. If you are considering treatment here, be very careful about who performs your injections. I would strongly recommend choosing an injector with extensive experience and a proven track record rather than someone new. I trusted the clinic, and the outcome has been one of the worst experiences I have had in nearly 10 years as a client. What made the experience even worse was the customer service. I do want to be fair and mention that I had positive experiences in the past. Karen, the lead nurse who previously performed my Botox treatments, always did an excellent job.

Spend your money elsewhere. While I've had some amazing nurses, the turn over is so high and I…read morenever see them again. Then, you're left with nurses who don't always follow standard protocol and are late to every appointment. Once, I waited in the lobby for over 20 minutes and once I got called in, the nurse started talking about a treatment I didn't sign up for. She then realized I wasn't that patient and asked me to wait another 10 minutes in the lobby. It was extremely unprofessional. Also sometimes when I'm done with my appointment, I go to the front desk to schedule my next one and there's no one there, and I have to wait another 5 minutes for the front desk person to come back. Honestly, if I wasn't locked into a contract on their services, I would have taken my business elsewhere a long time ago but I've tried speaking to their customer service and they will not give me a refund on the thousands I've paid so just trying to get my moneys worth. Eventually I completed about 80% of some of my treatment areas and decided to stop going altogether because overall service was terrible.

I didn't get treatment with Karen Struck however she is kind and sweet and gave me a referral to…read moreanother clinic promptly.

Karen is a sweetheart, best in-service and extremely detailed. I've been going to Karen for years,…read moreshe knows how to make every patient feel special with an eye for perfect perfection.

I had several sessions with Carina M. and i can't be happier. She knows exactly what needs to be…read moredone and does amazing job. I had V-Beam and Pico sessions and very happy. It's pricey, but worthy if you want to see the result. Highly recommend.

Booked consultation appointment with Nurse practitioner and paid $25 . I informed front desk in…read moreadvance about my skin and eye issues and hx of tattoo. Upon consultation I was informed that I should consult with eye specialist and dermatologist to get clearance . What is the point of consultation and paying although should be free . Very disappointed with the service and advise . I pay only $8 for specialist at my doctor office and at Palo Alto I paid more to find out to go back to ur specialist to get answer . It feels like rip off.

Oksana does a phenomenal job and is very thorough in her approach. I will definitely continue…read moreseeing her! Thank you!

I luv the place. I did few procedures, I was very happy with results every time. Btw-Halo/BBL is…read moregreat for rosacea. My face never looked better!

Very thorough exams. State of the art treatment, offices and equipment. Dr. Khosla has a great…read moremanner; professional, expert, yet affable and fun. I'm a former melanoma patient and my husband has had multiple Mohs, some with reconstruction. Dr. Khosla's meticulous care of our situation is hugely important to us. Office staff is also professional and friendly. There really isn't a negative word about this practice. We've referred others here and their feedback has been the same. There are offices in Menlo Park and Redwood City, making it convenient from multiple locations. I would not hesitate recommending Pacific Dermatology to anyone. We feel well cared for.

Type of care: horrible - she walked in - said take anitbiotics, got it the ER if it gets worse…read more Made us Wait 25 mins and then just didn't even spend 5 minutes with us explaining.

I had such a wonderful experience! Jassi gave me an amazing facial--she was knowledgeable, gentle,…read moreand made me feel completely relaxed throughout the treatment. My skin felt refreshed, hydrated, and glowing afterward. I also purchased Skin by Dr. Simran Sethi skincare products, and I've been so impressed with them. The products are high quality, feel great on my skin, and I've really been loving the results. I highly recommend both the facial with Jassi and the skincare line. I'll definitely be coming back!

I went online looking for a chemical peel and found RenewMD, I liked what I saw and decided to book…read morean appointment. When I did I noticed the system only had options for facials. I figured I would book for facial with Jassi and call to let them know I wanted a chemical peel. Day before my appointment, they called and confirmed my appointment and confirmed my chemical peel and I was so excited! I came in the next day extra early just incase there was any forms to fill out but they just asked for my name and let me know they will be with me shortly. Soon after Jassi came and got me and took me to the room and she was so warm and welcoming!! She explained the entire process of the chemical peel and even told me about Diamond Glow which would only enhance my chemical peel and explained that process and benefits as well. After thinking about it ( for about 30 seconds) I decided to add the Diamond Glow to my Chemical peel. I'm so glad I did because it was so relaxing and I could just feel myself falling asleep because Jassi was so gentle and would always make sure I was doing okay. The chemical peel process was as expected, it burned but that had nothing to do with Jassi, she gave me the fan before the process and turned it on the highest setting. Overall, I will be back for another treatment and I'll bring my family with me!

Nancy is one of the most thorough and careful RNs. She was…read moreexcellent with her instructions and also very careful and thorough with how she covered all the areas I want treated. I request the candela machine whenever I go. However, in my recent visit, the cold air jet was not as effective as usual. Nancy is going to personally call her manager to get that addressed, and I am really grateful for how quickly this location response to concerns.

Unfortunately, I had a very frustrating experience at SEV Laser…read more I was turned away from my Brazilian laser appointment because I had been using hydroquinone, even though I had stopped using it 24 hours beforehand. My nurse mentioned I had to wait 4 WEEKS to come in, which is ridiculous considering their machines are much less aggressive than LaserAway. I understand that certain products may require a waiting period before laser treatment, but my issue is that this information was not clearly communicated when I booked my appointment or presented in a specific enough way online. As a result, I drove to my appointment, dealt with parking and traffic in Burlingame, and ultimately lost the appointment. What made the situation even more frustrating was that I was never asked whether I had been using hydroquinone before my underarm appointment. My underarms were treated a few weeks earlier by a different nurse, and the entire treatment took less than two minutes--absurdly rushed compared to my experience at LaserAway. This made the policy feel inconsistent and dependent on the individual nurse rather than being based on a clearly communicated, standardized guideline. SEV's website says to avoid aggressive skin and body treatments for 2-4 weeks and to use gentle skincare, including avoiding retinoids, topical acne treatments, and chemical exfoliants for 1-2 weeks. However, there was no clear, specific information stating that hydroquinone required a 4-week discontinuation period. This should be much more clearly communicated to clients before they book or arrive for an appointment. I've also previously gone to LaserAway, and their pre-treatment instructions were much more specific regarding hydroquinone. I was told there that a 3-day period was sufficient. I understand different laser systems and providers can have different safety protocols, but when a requirement is significantly different, it should be clearly disclosed ahead of time so clients aren't surprised at their appointment. Unfortunately, the front desk experience wasn't particularly welcoming either. Between the lack of clear communication, inconsistent application of the policy, and the strict 5-minute late policy--which is especially frustrating given the traffic and parking situation in Burlingame--the overall experience was disappointing. SEV seriously needs to do a better job communicating its pre-treatment requirements. If hydroquinone requires a 4-week discontinuation period, that should be stated clearly and prominently BEFORE clients book or show up for an appointment. Clients should not have to find out at the last minute after taking the time to drive there, deal with traffic and parking, and potentially lose their appointment. The inconsistent way this policy was handled during my underarm and Brazilian appointments only added to my frustration. Between the lack of clear communication, inconsistent treatment, rushed service, and unfriendly front desk experience, this was an extremely disappointing experience and not the level of service I expected.