Horrible service. Bought a pair of shoes on line for someone inNJ at the time. They didn't fit So…read morethey got exchanged. Wasn't given back the price paid. Argued with them still nothing. Called corporate. Still nothing. Will never buy anything from this company ever again. Would rate 0 stars if I could.

Won't let a 2 year old potty training use the bathroom.... Thanks for the great customer service I…read morewill purchase my family's shoes elsewhere.

How nice to find a business that does exactly what they say they will do. Made my shoes new again!read more

They did a good job on my shoes all the shoes I had to have them re-soled. A word to be ready in…read morethe next day, though I wasn't able to pick them up until the next week. Appreciate your service.

Lisa was very helpful and patient, especially considering my short time frame and unusual…read morerequirements. Thank you SO much!

Today was the day my daughter dreamed of since she was a little girl. The appointment was made…read moreweeks earlier. While our consultant did her best, the overall experience was a little sad. The bride and her 3 person entourage were escorted to a small dingy dressing room. The consultant would hand us gowns and it was our responsibility to help the bride in/out of gowns. We were told that because of Covid, it was our responsibility to dress the bride. (I am told that other salons do not operate like this.). No reveal for anyone. We did not get any expertise from the consultant regarding the proper silhouette. It was just an assembly line of gowns in and out of the room. It felt like we took a trip to Marshals or Ross to try on wedding dresses!

Did excellent job. Took a little while to find place but nice location, pleasant shop, and owner…read more Reasonable price. Will be back!

I have going to Carl's for years. I have all kinds of foot problems this is the place that tries to…read moresolve them. They make orthotics from a cast so there is never a fit problem. Sales people go down into their storage room and usually come back with a minimum of 3 pair to try on. They are very knowledgeable and you can trust their opinion. They have all the major brands.

I bought a pair of shoes from this location for $47.13 on 6/21/2024 the money come out of my…read moreaccount and then 5 days later they charged me another $47.13 on 6/26/2024, I checked with my bank and they informed me that a refund was issued and will be available in my account by 6/28/2024 well its now the 29th and i find out that the company took back the refund. So essentially, they stole $47.13 from me, I have tried to call their corporate number which just has me leave a message, I have tried to email them, and I have yet to receive a response on the matter. When I went to the store that issued this 2nd charge, they told me there's nothing they can do, and I just have to wait for a response. When and if this finally gets resolved I will never shop at this store again!!!! Do yourself a favor and shop somewhere else.

Went in the store on 8/28/17. Shopping for school shoes so decided to pop in the new digs. We were…read moreNOT greated by the person standing at the counter, even though he looked bored out of his mind. No employee came to help us in the aisles. Once we decided to check out. The cashier had to take the shoes that were in each box and retrieve it's mate from the back room. He left us at the counter and we waited for over 10 minutes while he searched. FINALLY, when he came back to the counter he said "this shoe is a display shoe" , so the mate should be on display. I told him the show on display was actually smaller than the one we needed. He said "well the other shoe isn't in the back." HUH? So, I said I would like THIS pair b/c it is the only size that fits. He just looked at me like he was confused. I then said, I want this pair...so where is the other shoe? He then said it's probably in another box. I guess he wanted me to search through all of the boxes for it's match. He then said what aisle did you get it down? And it just goes on and on. After he finally figured out where the other shoe was he rang us up and didn't say "thanks/have a good day"...nothing. Whatever happened to customer service. Not sure if I will be back.

Cumberland Mall discriminates against people with disabilities. My grandson who is in a wheelchair…read morewas not allowed to participate in an event his family was doing at the mall. his father had to take him home. They had put up their exhibit and could no longer participate. The manager of the mall told them could leave and file whatever they wanted to file.

The last time I was here I browsed through a long defunct Sam Goody record store when vinyl albums…read morewere not yet ironic Gen-Z heirlooms. The intervening two decades really hasn't improved things. No real anchor stores to speak of (unless Marshall's and BJs count) and a bunch of usual suspect shops that litter most malls along with a miniscule food court where both justice and taste are blind. Nothing special. Two stars.