A family member was surprised by small winged insects in their house. They called StarBugs. Chris,…read morethe owner, had someone over within a couple hours (on a Friday afternoon). Cameron came and was earlier than I was told (Chris knew someone was wanted ASAP). He determined it was termites swarming. He didn't try to upsell. Said he could treat it locally then for us to watch to see if they were showing up anywhere else after 2 weeks. My family member agreed. All went well. Chris and Cameron were both top notch. Very polite, took time to answer all questions. They were also very knowledgeable. They've earned a repeat customer.

Kris and his crew of workers are fantastic. Very professional and and caring about wanting to get…read morethings right. You have problems with insects inside or out and they will come to fix the problem. They also take care of my yard with fertilizer, and spraying with pre-emergent, and mosquitoes, and all of this makes my yard look wonderful and me a happy person. I have used them for about 10 years now and highly recommend them to anyone. Kerry K

Lukas was my guy initially, and now I have Chase. I receive notification before he comes out, and…read morea note from hen he's finished. I looked at a lot of pest services, and Truly Nolan has it all for decent prices! Great company! I have the Elite Four Seasons Package

Where do I start... Just go somewhere else…read more 1. I should have known the company was shady when they came out to give me an inspection, gave me a coupon and then at the actual contract signing they didn't want to honor that coupon. I did get my way with the coupon on "total cost" but I didn't realize they went and changed the cost of "continuing coverage inspection" for the next year by the coupon amount. 2. I went over ALL the details I could with my limited knowledge of termite control with the technician before he even started. He assured me he had the contract with the details and that he would do the job as promised. Wrong. I didn't think I had to watch the technician like a hawk, but apparently I should have. He didn't trench the entire back side of my house!! How does that even happen? Apparently because he didn't know if with the porch that spans the entire back of the house needed to be drilled into or just trenched around. I wish I would have inspected all the work BEFORE I let him leave because I now have to take another half day off work to have this done. 3. In the package I was supposed to get, the technician was ALSO supposed to spray inside the house and attic. The did do some of the walls inside but he didn't do the attic. Again, I didn't think I had to constantly monitor all the application, but apparently I needed to have my own checklist that I went over at the end. Overall, terrible communication between reps (like the worst I have ever seen with a company that had graphs and the package details drawn out for each other). Also, I had to ask for management to contact me after I immediately contacted the regional office when I realized the job wasn't done and after the technician called me the following week to try to come back to do the job again. I'm honestly not sure if they even applied the termite pesticide around the full exterior of my house and this has left a VERY bad taste in my mouth. **extra information- my local pest control company charges me $125 less a quarter for routine pest control. Absolutely mind blowing that there is that big of a difference between the cost that actually would give me less pest coverage.

Brad is amazing! After countless nights of hearing a family of birds in the wall, ducking and…read morerunning to avoid the tons of wasps outside and the colony of ants that apparently love the smell of my lavender lattes, Brad completely brought life back to normal. Admin/Setup: Brad explained the process, pricing and was very patient while I asked close to a hundred questions. He calmed the situation and made me feel reassured that I contacted the right company. Facilitation: Now normally Brad isn't in the field but was able to actually treat the nests of birds, wasps, and ants. Always professional and knowledgeable!

one of the best pest control companies around. nicest technicians, very very nice owner, and…read moreaffordable. scheduling is no issue either, get on the schedule within 3 days! highly recommend!!

UPDATE: Kendall visited my home and he was awesome! He explained everything he was doing and made…read moreme feel very comfortable and reassured. Very pleased! Thank you! Very responsive and clear communication. Quickly quoted and scheduled treatment. Highly recommend.

I have been a customer for 2 years now and I am overall pleased with service. I like that if I am…read morenot satisfied they always address my issues. Customer service is always A+. I do think the thoroughness of the technicians varies. I have seen less bugs enter my house ( very old house) since getting the service. I do wish they had better ant control services. I also get monthly mosquito services April- October. It has greatly impacted how many mosquitos are in my yard. Also their products are pollinator and animal safe.

Guillermo did a great job in his latest service of my residence. He even came back later in the…read moreweek to do the back yard, because the dogs were in there on his initial visit.

great company..Joel Morris is fantastic technician...amazing customer service! Javier did a great…read morejob at my elderly relatives house---not an easy home to treat due to foliage.

Erik arrived 10 minutes early, walked through the process and explained their services in plain…read morelanguage. We're super happy with the services rendered -- ant, hornet's nests, rat control -- and signed up for an annual contract right away. An absolute AAA service and superb professionalism.

We contacted this company for fleas in our home. It was the most unprofessional service we have…read moreever experienced. Erik argued with me constantly, telling me what I was seeing wasn't fleas(we had two types of fleas in our home--sticktight fleas and fleas from a wild bird nest our dogs had gotten into). When I asked him why I was still seeing fleas after he treated, he informed me by law he wasn't allowed to come back out and treat for 2 weeks. We eventually called someone else out(after our flea problem had gotten much worse), who informed us whatever he sprayed in our home wasn't even the right stuff for fleas, and the two week thing was a lie. So between the gaslighting me, awful service, and the tension he caused between me and my spouse I would not recommend using this company. The new guy I had come out told us we were the second customer he had gotten from this company that week for awful service, if that tells you anything. As for value, it was a complete waste of money, and I have no idea what this guy even sprayed in my home. Steer clear of this company!

Jeremy has been amazing! I called when I noticed scratching noises coming from our walls and needed…read moresomeone to come out to inspect. Jeremy was able to come out the next day and do a full inspection of our home. He gave us good information on our options and has very reasonable pricing! He was able to do the work immediately and made the entire process stress-free. A few months later we heard a different sound in a different part of the house. I called Jeremy after noon and he was able to come that same day! He came out and addressed the problem for free. I really appreciate his timely responses, his excellent work, and how respectful he is! I will definitely be using him for anything that comes up in the future and would recommend him to anyone!

Can't say enough wonderful things about this company. After a year and a half of animals in our…read moreattic and no one could find their access point, he spent two hours in the rain inspecting our house and found it. Prompt, efficient, effective and extremely reasonable. Highly recommend.