ABOVE & BEYOND EXCELLENT SERVICE! My car suffered front end damage in an accident and I had Best…read moreAuto Body repair it. This is the second time I had used this auto body shop. Upon return of my repaired vehicle, the front driver's side headlight stopped working. I called to ask if Best Auto Body would check it out. Mike Hanc, the owner, said they would happily fix it. Most likely the bulb had come loose from its connection. They did that but here's the amazing part of the story. Mike asked if the car could be brought there that day. I said the car was parked at the MBTA commuter rail station and that a set of car keys was available at my house. He went to my house, received the car keys from my neighbor, picked up and returned the car from the MBTA parking lot, returned the keys to my neighbor and fixed the issue. AMAZING.

I could not have asked for a better experience. Mike responded immediately after my insurance…read morecompany contacted him (Monday)- and I brought the car in the next day - his team ordered the parts, they came in by Friday, and on Monday, I drove there where my insurance rental was waiting. 10 days later, a call that the car was done - the job was perfect, and i dropped off the rental that afternoon. It was absolutely painless - Mike's coordination with Mapfre's E-Z Car program just made it a piece of cake. I hope i don't see him again for a while, but if i need auto body work done - he's the guy! If i could give 6 stars i would.

I have had several cars repaired here over the years. Always great results! Staff is very…read moreprofessional and easy to work with. Highly recommend them!

I had an accident on tHe Mass Pike and had the car towed to Etre's because we have had previous…read morewonderful experience with Etre's. This time was no different! Although it was an accident John, Steve, Amanda and all the other folks that work for John could not have been nicer and very helpful! I was pretty shaken but they assured me all would be fine and calmed me down and they were right. My car is better than it was before! They are great! Thank you Debbie Mangini

Great customer service the owner is very helpful and explains the process to fix the problem. Paint…read morejobs are top notch! I highly recommend. Price is fair. Will go back for future needs to my business trucks.

Tom and his team were amazing to deal with! Made the whole repair process seamless and stress free…read more Despite my vehicle being there through Christmas and New Year's, it was still done within a reasonable time. And when I picked it up, it was washed and vacuumed, windows and interior cleaned. Highly recommend

2018 Update--- It looks like a recent customer had a…read moresimilar experience as I did, so I changed my rating from a 2 to a 1 because they don't seem to have improved. I also spoke with a few others who had work done in the past 3 years and it's disappointing. --- I recently brought my 2014 Civic here for repairs after my parked car was hit. I really don't like to post a negative review of a small business, but my experience was such that I feel compelled to say something. At the very least maybe management will see and make some improvements going forward. When I picked up my car I found the front tire had what looked like paint from the job, and the spacing between my front bumper and the body of the car was the same as when I brought it in, that is to say, it was still separated (1/4 inch) from the accident damage. I was notified at closing before the weekend that my car was completed. Unfortunately I couldn't pick it up for another 4 days because of Labor Day weekend. And I couldn't pick it up after they closed because my car was still on the lift, which seemed odd to me. 4 days later I picked it up and it looked only partially completed. So arrangements had to be made to bring it back, and at that point there was no apology or strong desire to make things right. If anything my complaint seemed to inconvenience the person I spoke with over the phone. Two days later I picked it up and I will give credit that there was some sense of an acknowledgment that it wasn't done right the first time. Nevertheless, it still wasn't fixed 100% as I was told the bumper would need to be replaced to get it to 100%. I was also told that it was unlikely insurance would pay for an OEM bumper, though when I talked to my insurance company they said an OEM part would be approved as long as the appraiser decided it was necessary. What should have happened is the appraiser should have been called when it was discovered that the bumper wasn't able to be secured properly. At this point I am choosing to live with the gap because my alternative is to start the whole process over with Kearns. I can't take it somewhere else because insurance only pays for a job once. But I think the goal should not have been to mostly fix the car, or the get it to a point where the customer can learn to live with it. The goal should be to fix it 100%, especially where the car is only a few years old. I'm disappointed with the experience and the result. 2 stars for the fact that the side view mirror and the body paint were done right, minus the overspray on the tires that I still haven't been able to completely clean off. But I wish I took my car somewhere else and felt like customer satisfaction and quality work was a higher priority. I would have driven much farther to get those things.

Justin is a true professional. He went above my expectations. Highly recommend his servicesread more

Justin is amazing and really helped me out. I knew I was going to get screwed by insurance company…read moreand so thankful for him he made sure I didn't. I recommend him to everyone in my family. He always gets back to me very fast and is very very knowledgeable.

I cannot say enough great things about this shop. But I will try my best to express it…read more I got into an accident in the end of January of this year. I was scrambling to pick a place to have it repaired. I found that this shop was a preferred place of repair. Called to schedule rental coverage and to bring my car. However, the rental place that booked me the day I was supposed to drop it off said they had no rentals. Was absolutely gutted. However, Morgan from Auto Park jumped in, found me another place for a rental and saved the day. In addition, the owner of the shop was amazing and truly honest about every aspect of the repairs. Even during two Noreasters, they were able to repair it in a timely manner regardless. They are great people who care about their customers. Kudos!!!!!

I know zero about cars, I know nothing about Worcester, and I selected Auto Park strictly on the…read morebasis of Yelp reviews. I can see exactly why they were unanimously 5-star. The owner, Andrew, inspected a car I am thinking of purchasing sight-unseen--something I felt apprehensive about until I got his report. He clearly did a thorough check and gave me the confidence I needed to feel great about the deal. Discovering a seasoned, honest mechanic is a real find for those like myself who must rely completely on their word. I only wish they would open a location nearer to me in the Western suburbs so I could service my car with this garage.

Mike's auto body is the best in the area. Mike takes his time and does quality work which exceeded…read moremy expectations. He explains the job in detail. He explains what needs to be done, how it will be done, and also gives advice on after care of the paint like washing and waxing. I had three other estimates for the repair and I am glad that I chose Mike. I would most certainly recommend Mike and his many years of auto body repair to any and all! He even did a little extra here and there to make my Chevy Silverado look its best. Thanks Mike!

Mike has in the past fully charged and received money for bodywork not performed. Beware!…read moreYears back I took my car to Mike's after an accident. I dealt with Mike (the owner) directly. Mike had the car shined up and ready to go as promised. He received his payment in full from the ins. co. and I paid him my copay directly when I retrieved the car. This was a $3,000.00 job... let's say ballpark as it was years back. A week or so later I was approaching my car and the sun caught it just right. Unbelievably I could see where Mike did not touch the bodywork he just camouflaged the damage by buffing out the paint. I contacted the insurance adjuster who assessed the damage originally. The adjuster was kind enough to look at the car again after I questioned if a portion of the work had been done at all. After looking at my car again my suspicions were confirmed. I contacted Mike and called his bluff. He reimbursed me the money for the portion of work where he had cheated me. I believe it was $400-500. Because I was local and a single mother, I told Mike that if he reimbursed me I would not report him to the BBB. All these years I kept my word. Years later I am free to leave a truthful review so Beware of Mike's Auto. This business is not trustworthy!

One of the biggest problems people have with any kind of work done by repair shops is knowing that…read moreyou can trust the mechanic. Tony is one of the most honest and trustworthy people you'll ever work with. He knows what he's doing. Will always give you the best price and recommend what he thinks you need rather than just upsell you for more money. ThanksTony

If there are more honest or hardworking mechanics, I haven't found them. Super reasonable and…read moreresponsive as well. We don't know what we'd do with Tony and Steve!