We had a birthday party at this location last night. The GM was grossly inept and mishandled what…read morewas a serious situation which ultimately ruined the party. One of the employees touched my daughter's neck inappropriately after she was already suited up in her harness. He made comments about how he could braid her hair and also spoke to the girls about the Nirvana song Rape Me. Completely inappropriate. He was also flashing his stomach at the children. When I spoke with the manager, she moved him to another area with primarily smaller children. My daughter and her friends could not enjoy the evening and I also was worried about everyone. The GM hid in the back instead of handling the situation. She didn't check on us or take responsible actions. She told me she was going to call the cops on me for using the F word when I asked her to do her job. She also sent the host of our party in to ask us to leave when the kids finally sat down to eat. The situation was GROSSLY mishandled and off putting. When we left I had to request for her to come to the front. I told her we would not be paying due to the fact that they did not really play due to all the drama. She started shouting "you will be paying" repeatedly. Then ignored me when I asked her how to settle the matter. She was unable to produce the DMM or Owners name. I would appreciate if an HR employee would get in touch with me. I fear that something worse may happen with this mismanagement and allowing these two employees to continue at this location.

We had the best time celebrating my baby girls 2nd birthday here! While the booking process was…read morefairly easy, it wasn't necessarily the smoothest. Plus their system was hacked and I was emailed by some hackers claiming to be UA. Once we got there, everything was easy. We paid for a vip party so Just go upstairs and they'll have a person to help you out the entire party. Only downside was the only way up is with the stairs. No handicap accessibilities. We set up the room with a few things and went off to play. Every area is super cool and fun! The kids loved it. We came from New Orleans because none of the other trampoline parks had all the different amenities UA has. There was one complaint about the go carts. They weren't being very fair with the lines since they could only run so many cars at a time. So we'd get skipped over for the sake of allowing a certain amount of other people to go. At the end of the day, I definitely plan to go back. This was a really fun experience.

My kids had so much fun !!! really fun place to go with staff that was fun and welcoming!!!!!read more

A/C has been broken for months and it's hot and muggy in there. No plants to repair it either.read more

Nice venue with a ton of space. Cleaner than the local trampoline park. For the first time I used…read morethe massage chair and fell asleep while they played. Worth it

Cool venue, great vibes, nice staffing and great DJ! We will definitely be coming back!read more

Great park. Lots of attractions, great staff and clean. Would come back again! Kim was very helpful!read more

I really like this place but there's a Sky obstacle course but it's never OPEN the Rock Wall are…read morereally fun, but kinda hard set line was complete fun. All the trampolines are great dodgeball was questioning. A 14-year-old hit me in the head with a ball. and I advise that you actually put dodge balls in the dodgeball pit. The ball that was hitting me in the head was not an actual dodgeball. It was a kickball so you can imagine how bad it hurt. but overall, the trampolines are really fun. The air mattress is really fun. It's awesome. I love this place.

This place has gone down the drain. The facility itself is perfectly fine. It's the absurd new…read moremoney tactics they are using. First they introduce the glow night thing, cool the kids love it. But they make the adults that are literally only sitting on the couches purchase a shirt in order to be allowed on the floor. Then tonight, I get there at 6:30, with my son and his friend, and of course, it's another damn glow night, but now, they're not letting anyone in that doesn't have a membership until 8pm when the glow night starts.. I have a membership for my son but not his friend. So now we have to either leave or sit in the car for an hour and a half because it's members only until 8pm.. which is bullsh!t!! There literally isn't anything else in this city for little kids to do, and now they pull this stunt trying to force people to purchase the membership. Well I'm cancelling my membership tonight. Update 2 hours later, we finally got in, and they closed the cafe early, after announcing that it closes at 9:30, we go over at 9:15 just for no one to show up. Ask the front counter when someone was coming just for them to say it's closed.. like omg.. I'm done with this place

Being told my child couldn't wear socks from another trampoline park was absurd and fells like a…read morecash grab.

It's a wonderful facility, but some of the activities were not working like the zip line and a few…read moreother things and during the day they were short so there's maybe one or two people to run the entire place-food service and check in, etc so we had to wait to get someone to open for for instance, the slide.

this place is a COMPLETE SCAM. staff is all kid's…read more fraudulent charges are continuing months after we paid. charging my account and my daughter's account at the same time. do yourself a favor and go to another place. DISGUSTED PAWPAW.

My child LOVES this place! And to be honest, I love it too- pretty sure I have just as much fun as…read moreshe does! I take my 5yr old to SkyZone and a jump park every weekend and of all the places I've purchased memberships for this one gives her the best workout and she never wants to leave- even after 2hrs of constant running. We've never used the arcade or their private birthday facilities but it hasn't been my experience to notice anyone having a hard time with these aspects of their services. I always get there early-ish so it's never too crowded. I did however go there after 3pm on the weekend and it was very intimidating and appeared to be a zoo.... But we still had tons of fun without incident even with TONS of kids everywhere all at once. It was just overwhelming to see sooooo many kids in every area playing. Staff is very attractive, friendly and eager to help and I've found truth in the statement that they don't always know the policies. However, in the event someone couldn't answer my questions they've always found someone that could. To me, the place is such a great value that the little details don't really matter as much as the total experience. IOW, it doesn't matter if the staff doesn't know every detail about everything or if a random teenager is a bit 'zealous' in the dodgeball arena- my child doesn't know the difference and has an equal amount of fun regardless. LOVE this place and look forward to it every Saturday.

I had my 6 and 7 yo daughters at the Biloxi location and was told it'll be $5 for each and I was…read moresurprised so I asked no other fees?? and was told nope!! well today I see a charge of $50 on my debit card!!! I'm livid! ams my girls couldn't even enjoy as too many teens bullying them and it's dirty too! Needless to say we won't be back!

We've been coming to urban air for a few years now and the kids always love it. The adults have fun…read moretoo! This time we rented out the party room for my niece's 6th birthday party. They got pizza and cake and had a blast. Mr Jay, the maintenance guy came approach us to make sure we were having a great time. Taylor Byrel was always super sweet to the kids in the bumper cars area. Great place for family and young kids!

Fun place for my pre-teens. We got the Platinum package, which included everything! Kids had a…read moreblast. Staff was really friendly and the atmosphere was chill, very family friendly. This was my first time at this location. I'm glad we came! 10/10

It's a total Bounce Pad. It's good for the Kids. The only problem I had was that they book to many…read moreparties back to back. The older folks don't have time to Digress, before leaving. They just put you out and tell you that they have another Party. So you have to go. Our Host was Tomorrow(her name), she was Very Nice .

We have been going for many years n have spent a lot of money there. My last experience was just…read moreawful!!! The waiver didn't work I was kicked out three times n I asked for help to no avail. The little girl was rude n acted like she couldn't be bothered. Rude Rude Rude!!!! I was so frustrated we ended up going to Urban and had a much better experience. They were very helpful n appreciated our business. I don't understand why a waiver has to expire and put your customers through so much trouble. It was easier to use waiver system at Urban.

We came here on a busy day and there were a lot of people! There's plenty of parking and it's close…read moreto quite a few eateries and a Super Walmart. This is a pretty big place so although it was packed, there was still room for everyone to jump and have fun. There are several computers to complete waivers prior to checking in and paying. Take note that most of their promotions aren't valid on Saturday and Sunday. It's also important to note that they don't have lockers for rent so you store your items in the cubbies at your own risk. They have sections for birthday parties and several tables. There were quite a few parties taking place during our visit. The obstacle course is fun but when you're older, it's a lot harder to get out of the foam pit then it looks lol! The trapeze was a lot of fun and provides a soft landing. I took a star off of this rating merely because of cleanliness. It didn't take away from the purpose of our visit, which was to have fun. However, the facility can use some serious cleaning, especially the bathrooms. They were pretty gross!

We went on a Wednesday and had the place to ourselves. We were told that we just missed the Spring…read moreBreak rush. Prices were reasonable. The arcade tokens were mostly out of order so we saved our money for Sal and Mookie's dessert! Staff were friendly and the bathrooms were clean (unlike pics in other reviews)