I had one of the worst billing experiences of my life. Over $20,000 astronomical bill for basic…read moreimaging, an ER evaluation, and urine test. Then a 2nd bill for over $2,000. NOTHING about my visit justified these excessive charges. I have disputed them and no response. The services I received DID NOT match the severity level they billed me for and tests were performed without consent including a excessive $684 pregnancy test. Multiple CT scans done without informing me. These are predatory billing practices. I do not recommend this predatory billing emergency center.

Great ER everyone very helpful Mr mahamod the administrator came in and checked in on us as wellread more

I had a trip to the ER today due to severe stomach pain. The doctors and other staff on shift did a…read moregreat job answering questions, reassuring me, and were incredibly kind. I hope I never have to go back, but if I did I wouldn't hesitate to come back here.

I was sick for a week and thought it was the flu. I went there and was amazed once again by the…read morecare team and the doctors. They did xray and I had bronchitis they gave me a steroid shot and antibiotics and today im doing so much better !!! Best care ever !!!!! I was there on Saturday December 6, 2026

The Doctor is terrible, they do not care for the patient just what insurance you have. If you don't…read morehave insurance forget about being seen. Do not waste your time.

Amazing service! I unfortunately had to visit Family First ER after being hit by a cement truck…read more The administration team, radiology tech, doctors and nurses were so pleasant. The night was really busy but I was constantly checked on, offered snacks and beverages and amazing care. Dr. Dean Moore was amazing and I can't remember the African-American nurse practitioners name but she was so gentle and informative! They made sure that I had my doctors note for work and even gave me copies of my x-rays on CD-Rom. Personalized care for sure. 10/10 would recommend!

There is a hospital 4 miles from me, that I will never return to. I can not call an ambulance…read morebecause I was told the ambulance must take the patient to the closest hospital. Therefore, I get someone to drive me 32 miles in pain to The Methodist in Baytown. On 4-7-26 4:20a.m. Security 100%, Admittance 100%, Care 100%, Nurses 100%, Doctor 100%, Restrooms 50%. Only two patients in waiting room, called-in less than a minute. Place in a ER room, used two different restrooms over a 4 hour period. Tissue roll low, floors were dirty with stains around the commode to the sink. I wet paper towels and tried to clean one of the floors. I was too weak. Been here 7 times within 4 years and a Guest Service ALWAYS call me the next day for my opinion on service. Not anymore. I called today and still waiting for them to return my call. I rather tell them so it can be corrected instead of a low review. Non-caring employees can cause a bad review which hurts a good company.

Outpatient Center- *Physical therapy office is great from…read morethe ladies at the front desk to the physical therapists themselves. It is a place where everybody knows your name. And everybody cares. *Laboratory is a positive experience. The vampires I mean phlebotomists are caring and attentive. They listen to your requests for the needle type you want and do not talk down to you. They make getting your blood taken a more positive experience though I still hate doing it. I cannot speak for every department in this place but the other places I have frequented have all been good to excellent.

The most kind & efficient Urgent Care service in Baytown with no question. It started with the very…read morehelpful & kind front desk to get the ball rolling then to Jennifer H & N.P. Aleen providing perfect bedside manners & efficient care.

WORST Urgent Care that I have EVER been to. did a DOT physical my left eye did not meet DOT…read morespecifications, AFC said to get paperwork signed by my eye doctor, which I did. Returned back to AFC and they do not know what to do about the paperwork, had me wait two hours, then give me another full DOT physical, which was not supposed to happen. So still here after 3 hours.

15 minutes past my appointment time-- a simple drug test. There is no one else here except people…read morewho made appointments AFTER mine (I can see it on the app). It's dirty and the staff are rude. Will not be returning.

Wait time was very minimal and staff was very courteous. This was my second time here in 6 months…read more(different issues) and I have been happy with both visits. Definitely recommend them. If you want to get seen sooner, I recommend checking in on the app ahead of time.

OH EM GEE! I live in Houston and usually schedule my doctor…read moreappointments in Houston but I decided to try this ENT location due to it's convenience to my job... I was having issues with my ears. I knew I had wax build up and bought those stupid wax removal kits (that do not work) TWICE. The wax was so bad that my balance was off, I would get dizzy while running and my inner ears would sometimes close shut while asleep on my pillow and then I'd have to carefully open them again..TMI, right? I know... Anyway, DR. PATEL!!!!! She was so amazing. She was very personable and walked me through the process. She safely and painlessly excavated all of my impacted wax! I FEEL LIKE A NEW WOMAN!!! LOL.. the office was neat and clean, Dr. Patel's nurse was super nice, the receptionist was friendly and best of all, they used a paperless electronic questionnaire system similar to an ipad that made checking in a breeze! I came back to work and told all of my co-workers that they need to go and get this done! I can hear so much better now! Thank you Medical Center Associates of Houston - Baytown :-) You guys are all right with me!!!

We had to visit the emergency room...it's always a long wait, but we did not have a choice as it…read morewas an emergency. Took 5 1/2 hours and was admitted for observation. Everyone in OBS was awesome, esp Nurse Fred. We were transferred when one came available. Again, most all of the staff was awesome. After several tests, they could not find the problem. We needed to go downtown to the main hospital for a test and someone more qualified. It is a long wait to get a room. That was the biggest issue is the long wait, and the Baytown hospital not having the equipment or the qualified person to do the tests. As big as this town is growing, and as big as this hospital is growing, they should be able to the same kind of testing and have additional staffing. The staff is overworked, they are constantly on the move. I hope they are appreciated by the hospital. Everything is clean, the nurses wear Ppe - gloves, purell, masks. Everyone is kind and considerate and do everything they can to make you comfortable. But to the hospital administration - owners - whoever they are - we should not have to be transferred downtown for routine testing.

I truly wish I could give zero stars. PLEASE believe these…read morereviews and notice that this person has treated so many people in the same disgusting manner. I feel so seen by reading other people's reviews who were seeking help/feeling hopeful and left in tears. It's been months since this person "dr" Ahmed took my $500, talked AT me for 10 minutes through a screen, told me "it's not a matter of IF you commit su!cide- it's WHEN." He hadn't even listened to me as he was talking over me the whole time. I struggle with adhd/depression and anxiety. I am not AT ALL suicidal, I was proud and hopeful and excited that I made a step in scheduling this appointment. but this crook made me feel SO small, I stood up for myself and my voice was shaking, I was holding back tears as I explained to him that he was not listening - he SMILED in the most condescending way and began repeating himself / telling me I needed to go to an institution to be monitored. I hung up the phone, I cried and couldn't get out of bed for a week. I haven't been able to seek help since, this person caused me emotional damage and set me back 10000 steps that I'd worked so hard for. All he wants is money. Please please do not go here.

I do not recommend…read more In the beginning of Covid, I was very thankful for the Psyclinic and the accessibility of having doctor and team to see me virtually for ongoing maintenance. Everyone was delightful and processes were easy. I was in sync with my NP (Vy) who was responsive and a trusted listener, adjusting my medication as appropriate and has strong EQ, which is needed in this arena. Then, based on schedule, I had to meet with someone new. I am not sure the source of her animosity, but the connection was not there. I tried to get my previous representative again. To no avail... I was asked to get a drug test. They wouldn't give me a reason as go why. I had nothing to hide. I went immediately. I had to pay $450 out of pocket for this; recently found out my insurance covers zero, making it a grand out of pocket total of more than $600. The Psyclinic did not warn me, nor was there justification for this expense. The tests came back negative, of course. I have since then had continuous negative experiences, such as missed appointments from Psyclinic (we are charged for missed appointments, why aren't they?), incorrect information relayed to me re: my insurance coverage, charges for documentation requests that are not articulated at all on any website or in any correspondence, and more. The straw that broke the camel's back was when my prescription request was denied. I am moving on, and I have documentation for it all. I felt the need to share, as I don't want anyone to experience the frustration, unnecessary expenses, and additional mental stresses as I have with this group.

Houston Hospice - Diamond Team, lasted a week before I had to fire them and find another hospice…read morethat could provide end of life care for my mother. To begin, their intake nurses are rough, belligerent and detached. The lady we got could care less about my mother, she just wanted to do the minimum and get out. Not a single commitment was upheld, not one. We called for support and help four times in the first week and the average time to hear back from someone was two hours, then another two hours for a nurse to arrive. So if you have an emergency, just call the ambulance and have the hospital take care of it, it's faster, and your loved one will suffer less. Now, as a result of me firing them, they became hostile, threatened to make me pay for equipment they left behind and failed to retrieve. They never took into consideration that my mom had died and their employees, having missed the appointment to pick up the equipment, lied and said a dead woman was preventing them from getting it. We choose to go with another company who was hands down better suited for caring for end of life patients. Houston Hospice is a money game, you are a dollar sign, if you are cool with that, then use them.

Complete bait-and-switch. The admissions representative sold us on services and timing that simply…read moredid not happen. When my mother was discharged home, we were told her equipment would be delivered the day before discharge. That did not happen. We were also told a hospice nurse would be at the house waiting to assess her when she arrived home. That also did not happen. I had to call multiple times just to find out where the equipment was and when a nurse would arrive. We then learned she had not even been fully admitted yet. It took several days to sort everything out during a very stressful time. One nurse who came out did not appear to know how to use the oxygen equipment. A week into hospice care, we still had not seen a nurse aide and again had to call to ask what was going on. The organization has felt extremely disorganized from the start. Communication between admissions and the clinical team does not appear coordinated, and the promises made to our family were not followed through. Most concerning, the nurse assigned to care for my dying parent has spent significant time on her phone during visits rather than focused on patient care. This has been incredibly disappointing during one of the hardest times for our family. Families considering hospice should ask detailed questions and verify exactly what services will actually be provided and when.