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Always Active Services

5.0 (1 review)

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4 years ago

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Seattle's Doorhouse

Seattle's Doorhouse

4.2
(51 reviews)

Have you ever talked to "that guy" because you need help fixing a problem? Maybe he's a car…read moremechanic, or an IT guy, or a Sommelier at an expensive restaurant. You're there asking b/c you don't know how to fix it yourself and they have the knowledge to help you. You say something like: "I have 3 doors that need to be replaced and I need help getting started." Then you get a blank stare back at you. ... ... ... maybe he's waiting for something else? More words from me? Finally he says "I can't help you with that limited amount of information." And then he's done. That's it. Suddenly you realize you're too stupid to be engaging with such an expert in this field. Maybe I was arrogant to even think this place (called Seattle's Doorhouse" was the correct spot to start my door journey. "That guy", the "door expert", wanted me to know it, too. He rattled off the info that I would need to bring in with me to avoid 1) Wasting his time, 2) Broadcasting how "door stupid" I am, and 3) Be able to write them a fat check. I would need door measurements and wall thickness numbers. (Awesome, I can get those!) The tone ion his voice was, however, the verbal equivalent to an eye roll when he quickly listed a dozen numbers toward me: 60by35by120$13575x130x55$250. I think he was throwing me a bone to get me out the door with some numbers at high speed. It worked. I couldn't get out of there quick enough. And it's because of 3 things: 1) I don't know doors like "that guy" knows doors 2) I'm an idiot in general 3) I'm an expert at wasting the time of other experts.

Unfortunately I have to update my review based on recent experience. Some of these guys just have…read morehorrible customer service skills. As noted in other reviews this seems to be normal here. I was giving details of my order to this guy at the desk and he said "that's not what I asked". Alright bro, perhaps I misheard you, but don't correct a customer in this way. Shame you can't treat customers better. I've spent thousands in this store on doors and this will be the last time I come here or recommend it.

Always Active Services - buildingsupplies - Updated July 2026

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