Nellee David (Davydova) is extraordinary at both color and cut. The atmosphere of the salon is…read morebeautiful and serene. Great staff, great service. All expert stylists. Cannot recommend highly enough.

I've been going to Hair House for several years and ever since the salon moved to New Rochelle the…read moreprices have gone up while the hair cuts have been less than stellar -- the last few times I noticed that my haircut was uneven the day after (albeit not horrifically so but still enough to be disappointed) . I've usually been taken over a half hour after my scheduled appointment and rushed through (hence the uneven cuts). I've had better haircuts and I've had worse, hence the three stars. While the staff is friendly enough, I'm on the fence whether I'll continue as a customer as I haven't found a decent place in the area for a great cut that I don't have to spend hours upkeeping (the local stylist I had before I went to Hair House moved out of state and I'm hard pressed to find someone whose results would have people stop me in the street to ask where I get my hair done even weeks after I've been to the salon). In sum, I'll say so-so...

I went to this salon with high hopes and left with a horrible unbalanced haircut, I asked for long…read morelayers and color. The color was ok but the cut was life changing in the worse way. I have no layers and the cut is choppy, it's like I went to a beauty school and got mg hair cut from a first week student I will never return this salon or tell anyone about it, I've been wearing my hair in a bun since I had my hair done at this establishment. Mind you I went to the salon after reading wonderful reviews. I posted the first comment while in the salon with the hair dresser whose name I can't remember.

Shakira cut my hair and I loved it will go back to Hair…read moredemendions in Yonkers she did a great job

Everything goes well at TLO. I have nothing to add to my previous review. My husband and I get…read morehaircuts from Richard every six weeks and I have gotten haircuts and color from Richard for over 40 years (when I retired 7 years ago, I stopped coloring my hair and Richard was so skilled that few people noticed; just thought that it was normal aging!). TLO and Richard are wonderful!

I have been going to Salon TLO for over a year and have always used the same stylist without ever…read morehaving an issue. However, my appointment on May 7th completely changed that experience. I went in for what was supposed to be a simple blunt cut, keeping my long hair straight and even at the bottom, kind of like a trim. She first cut it wet, then cut more after drying it with a round brush and curling the ends slightly underneath. Everything looked fine when I left the salon. Imagine my surprise when I straightened my hair with a flat iron for the first time a week later. As you can see from the pictures, the ends were completely uneven and the haircut looked terrible. Because it was early in the morning and I was about to leave to drive to Boston for my niece's graduation, I had no choice but to cut the one long piece hanging in the front and another in the back just so it looked somewhat presentable. I was so upset and self-conscious about how uneven my hair looked that I even changed my outfit for the event, wearing a black dress instead of the peach-colored one I had originally bought for the occasion. I texted the stylist photos at 9:22 a.m. that morning, and to her credit, she did offer either a refund or to fix the haircut. Unfortunately, she said she could not fix it for two weeks because she also works at another salon in NYC. I told her I didn't want to walk around with my hair like that for 2 weeks, so she said she could do it in 8 days instead. I said fine. But after speaking with my husband and others, who felt it looked like she would need to cut off another three inches to properly fix it, I told the stylist that I would just wear my hair up for the summer until it grew out a bit, with the understanding that I would come back to have it corrected then. She agreed, told me she had informed her boss about what happened, and said she requested that I be refunded for the haircut. She also mentioned that Michelle from the front desk would need to call me first, which I said was fine. However, during my conversation with Michelle this morning, she had the nerve to suggest that I had altered the haircut myself because I trimmed the two hanging pieces. She then went on to say , that I should have allowed them to fix it the morning I was leaving for Boston. I explained that this was impossible, as the salon was closed and I was about to leave when I discovered the problem. She responded by saying they had people there at 8 a.m. and that I should have gone in that morning to have it corrected. I'd like to know how she expected me to actually do that. Especially since I texted the stylist as soon as it happened & she never even suggested they could fix it then because she knew I was about to leave. Yet Michelle still insisted I should have done that, after she accused me if altering the haircut! At that point, I told her to cancel my two future appointments and ended the conversation. I have never been treated so poorly or unprofessionally by a business in my life. The stylist is a doll, and I believe she simply had a bad day. At least she was remorseful, tried to make amends, and handled herself professionally. But if Michelle is the person they choose to resolve customer issues and represent their company, they truly need to reevaluate things. And no, she did not refund the cost of the haircut! I texted the stylist to update her on how poorly my experience with Michelle went & no response. I sent another text 24 hours later expressing my disappointment that she still hadn't replied & again, no response. I'm honestly baffled that she couldn't extend the basic professional courtesy of simply acknowledging those 2 texts. Not only am I shocked by how badly she cut my hair, but also by the complete lack of respect she showed towards me by not responding to those 2,texts. This is especially disappointing because I communicated with her kindly & respectfully throughout this entire debacle. Her choice not to respond, speaks volumes about her lack of professionalism. Unfortunately, this entire situation has shown me that the stylist was not the person I believed her to be. Overall, this was an extremely unprofessional experience with both the salon & its staff.

I used to get my hair trimmed and/or dyed religiously every 2 months until my OG hairdresser moved…read moreback to her home country. I tried two new stylists and wasn't thrilled with their work, so I tried a third. My experience with that third stylist was so bad that I was terrified to get a trim for six years. I'm extremely finicky over my length and always make a point to stress this. The stylist cut my mid-back length hair to my shoulders. I cried looking in the mirror most days for a good year, and I'm not exaggerating. Anyway...this place is incredible. Steve actually LISTENS and Carla is a talented and honest colorist. My hair was obviously in a state at this point where I needed to lose 5-6 inches of split ends and I was still happy when I left. Steve cut it in a way that would normally be uncomfortably short for me, but it still flattered my oval face. Been a regular for about two years now and he still starts small unless I tell him to cut more. Really refreshing coming from all these hairdressers that think "just take 1 inch" means they can get away with taking 4 and I won't notice. Two additional pluses: -Very reasonable pricing. If you are paying $100+ for a haircut you're being scammed. They're honest enough to keep their prices low so tip accordingly. -Resident chunky orange cat If they ever close or retire I will 100% go back to having scary uncut witch hair.

Great service and love my color and cut! Awesome colorist Paula and Steve a great cut!!!read more

I came here today after a stylist yesterday in NJ chopped my hair up and dyed it several different…read moreblondes. And Gabby did such an amazing job and fixing this mistake. She fixed my color and the cut to fit my face. No one else could of fixed it.

Easy to schedule online and reserve with your credit card. I was assisted in deciding how to cut my…read morehair and got exactly what I asked for. Definitely going back. :)

Josephina always takes care of my hair. Stop by for exceptional service with a real professional…read morethat considers your hairs health.

The ladies there were polite and great with my son and me. They cut our hair exactly how we asked…read moreand the salon was clean.

The Stylist: I moved to NYC about 5 years ago and ever since have been struggling with the…read morehorrible task of finding a hairstylist. Well I am so beyond delighted that I have FINALLY found her! Maria is phenomenal, to say the least! It's as if though she can read my mind because every time I see her my hair ends up EXACTLY how I envisioned it (and we all know how often that never happens ladies!). She is so personable and truly dedicated to making you look and feel fabulous when you walk out that door. HIGHLY recommend Maria!!! The Salon: Beautiful décor and very welcoming staff.

Love this salon. Elektra sits and listens to you, and gives you valuable feedback. She takes her…read moretime with each client, and I appreciate that. She did my hair and makeup for my sister's wedding, and she did a fabulous job. Thanks, girls!

It's been a week since I had the "In & Out" service (wash, steam treatment, trim, no shaping or…read morestyling). I waited to write a review until after I washed and styled my hair myself, because that's when the truth comes out. My biggest concern was my curl pattern. I have had my hair blown out by different stylists in order to get a trim/cut, and a lot of the time there was at least minimal damage to my curl pattern. The Natural Masters stylist told me that she was going to be gentle and had used a heat protectant, so there wouldn't be any damage. Mmmmmmkaaaayyyy, side eye, side eye. But she was right. No noticeable damage. My hair feels fantastic and, even though she didn't specifically shape my hair, the shape is pretty good. I've seen a number of reviews that say the stylists make up pricing on the spot. "Determine pricing" is probably a more accurate way to put it. I was told that the price is dependent on length, which makes sense to me. My hair was bra-strap length when blown out, so on the longer side. The consultation + In & Out + scalp treatment cost $245. That's more than I've ever spent on a wash, deep condition, and trim, but worth it to me since I've never had such high quality versions of these services. The receptionist was kind and welcoming, the space was clean and well-appointed, and it was a very relaxing experience. My one complaint is that no one (including my stylist) introduced themselves. I'm only realizing this now since I'd like to give the receptionist and the stylist their due, but you know who you are - so thank you for such a great appointment!

Predatory practices - The last thing I wanted to do was…read moreleave a bad review for a local business but I have been left with a very bad taste in my mouth . I put a same day deposit for services which I was only told at the time would be deducted from the total. Apparently there was an email sent AFTER the phone conversation with the company policy which states they reserve the right to keep the deposit ( please see attached photograph). If I knew about the deposit being non refundable PRIOR TO /OR DURING booking , I would have done a walk in instead. After being told the service would cost almost $300, the service was declined and would not be refunded or transferred to another service. I asked to speak with the manager and was assured she would call me back that day. 1 week later, I have followed up and received a call back from Ms. Pauline. She attempted to be helpful but I found her tone and referring to me as "honey" instead of by my name ( as I did her) was very condescending. There was no offer of an apology just more explanation of why they were in the right and the customer who only received a consultation was in the wrong. I'm going to chuck up my $55 deposit as a "consultation fee" but it leaves me with no good word to spread about this company.