I cannot say enough good things about this caregiving service. My father came home from a skilled…read morenursing facility needing some additional support while he continued to recover medically. At first, we arranged companion care, which included medication reminders, transportation to appointments, and, just as importantly, having someone there to keep him company.
As he improved and became more independent, the agency was able to adjust the level of care accordingly. We eventually moved to On Demand Care, primarily for transportation to appointments. I really appreciated that the care evolved with his needs rather than keeping him at a level of service he no longer required. The flexibility to adjust the care as his needs changed was incredibly valuable to us.
Most of the caregivers were people he genuinely liked. They were consistently on time, respectful, helpful, and patient with him. Some personalities were a better fit than others, which is natural, but overall he was comfortable with them. I know he would be happy to see many of them if he ran into them out in public.
What gave me the most peace of mind was knowing that the caregivers had been vetted through the agency and that I had someone to turn to if an issue ever came up. I communicated with the agency by text, phone, and email, and they were consistently responsive, respectful, and timely. If I had a concern or needed something addressed, they communicated with the caregiver directly. I never felt like I was left to figure things out on my own.
I will admit that I was a little unsure in the beginning because of how professional they were. I have been disappointed and, frankly, burned by service providers in the past, so I was cautious. But this agency turned out to be the most prompt, punctual, and professional agency I have ever worked with.
Bringing an elderly parent home after a skilled nursing stay can be stressful, and having a reliable caregiving agency made a tremendous difference for us. I am very grateful for the support they provided, the flexibility they showed as my father recovered, and the peace of mind of knowing that there was a professional and responsive team behind the caregivers. I would absolutely recommend this service to other families who need dependable care for an aging parent.