I've been a client of Carlos for six years and I wouldn't leave him for anything. I would follow…read morethat man anywhere. He is beyond talented and an absolute genius when it comes to all things hair. Every single appointment I walk out feeling like the best version of myself. Trademark Salon is truly five star from top to bottom. The professionalism, the atmosphere, the attention to detail, everything is done to perfection. Even the coffee they make in house feels luxurious. It's giving Michelin star vibes, but for hair. If you're looking for someone gifted, consistent, and genuinely passionate about their craft, Carlos is it. Hands down the best stylist in the Houston area.

***Revised***I originally left a review because I felt this situation was handled poorly. After…read morereading the owner's public response, I feel even more strongly about sharing my experience. The owner focused heavily on whether my appointment was booked the day before or the same day. If my recollection of the exact timeline was off by a day, I acknowledge that. At the time, I was traveling for work and coordinating appointments through my sister, who was calling multiple salons on my behalf while I was in transit. However, that was never the point. My concern was the lack of flexibility and customer care shown throughout the situation. Businesses have every right to enforce their policies. Customers also have every right to decide whether they feel valued when something goes wrong. Frankly, I found the owner's response far more concerning than the original dispute itself. The decision to publicly disclose extensive details about my appointment history, billing dispute, consultation, and private interactions felt unnecessarily personal, deeply unprofessional, and completely inappropriate for a public business review. Readers can draw their own conclusions. Personally, the owner's response spoke far louder than my review ever could, and I will not be returning or recommending this business. Original Review: I understand salons have cancellation and no-show policies, and I accepted responsibility for missing a same-day appointment due to an unexpected work obligation. However, after not visiting the salon for over 52 weeks, I had completely forgotten they still had my card on file. I was surprised to learn I had been charged $117 for a same-day appointment, especially since there was no opportunity to provide 48 hours' notice on a same-day booking. As a returning customer after more than a year, I believe it would have been reasonable for the reservationist to clearly communicate that a same-day no-show would result in an immediate charge of over $100. A simple reminder at the time of booking could have avoided this entire situation. What I find most unacceptable is being told the charge would remain as a credit that could be applied toward future services, only to later be told I could no longer be serviced by the salon. If a business decides it no longer wishes to have someone as a client, that is its right. However, keeping a customer's money as a service credit while simultaneously refusing to provide services raises serious concerns about fairness and communication. Very poor business practice by Tim, the owner. The communication was inconsistent, the handling of this situation was disappointing, and it is not how I would expect a returning customer to be treated.

I have been going to this salon for about 20 years. LeeAnn has always been helpful, careful with my…read morehair and with what she recommends for my hair. I've never left the salon unhappy with my colour, cut, or highlights. The other staff is friendly and helpful as well. I can recommend this salon without any reservations. Also, when she did my hair for my son's wedding, it was gorgeous!

Friendly and enthusiastic receptionist checked me in and offered to get me started by washing my…read morehair to minimize the wait. Leeanne and Daniel are great hair stylist and keep up with current styles and methodologies. Ive been coming here for over 10 years!

they were polite and welcoming. It took a really long time but it's okay. They are students so i…read moreexpected that. I got my hair twisted. Next time i will try the facial

Had braids and eyelash…read more Braids went well! I had a girl named Alexandria student who did my eyelashes, she stabbed me in the eye cut it with extremely sharp blade tweezers, because she had glided my eye shut with the bonding agent, toook hours to complete. the instructor had the nerve to say "tell her she did a good job" well done at destroying my eye and not completing the task. 11 hours at this place. Tortured by the eyes for 8.5 hours, come find out that was her first time doing it. Sorry but that can't be acceptable. That's my eyes that are at risk with chemicals and sharp blade. I honestly wouldn't pay a dime for that nor would I for free! I was thinking I was going to get someone who has done it a bunch of times on classmates and dolls , that then she had advanced to live clients. Wow that's legit scary that this school is doing this! This must get regulated immediately!! That's no joke that's serious!

I've been with the same hair stylist for about 13 years but it was time for a change. It was my…read morefirst time visiting and I got a balayage. She is just the absolute sweetest person and very knowledgeable on how to help. My hair turned out great and I've received so many compliments since. I had no idea she had been doing hair for 14 years since she looks so young but she was absolutely amazing. Exactly what I needed and reasonably priced as well.

Minh is super amazing . She is so sweet and knows excatly what she is doing . She willing to listen…read moreto what you want and give you her professional opinion. Your haircut will turn out fabulous!

I am very particular about my hair - I am sensitive to color and always nervous that too much will…read morebe cut off (too many bad hair salon experiences!). After several attempts to find a hair stylist that I could trust and connect with, I found Mary. Mary is AMAZING - she truly listens and wants to give you your best hair - nothing less. She literally saved my hair and brought it back to life. She has given me endless happy hair days - during our appointments which were always a joyful mini-break from reality, and after with how great I felt with healthy, glowing hair that I loved! Mary, you are a gem! If you're looking for a hair stylist who will listen, advise, give you one-on-one attention and make you feel like a rockstar, Mary is your girl.

Today was my first appointment with Mary - and she did a great job with covering my gray, got some…read morebeautiful highlights, and a great haircut....I've already made my next appointment.... Make an appointment with Mary - - you won't be disappointed... Joanne J

Accompanied my mother to have her eyebrows done on 12/26/25. She didn't have an appointment but the…read moremanager put her on schedule since there wasn't a wait. We lingered around the store for 30 minutes or so, saw the tech chatting in the back with a coworker, made eye contact expecting to be greeted and my mother seated for her appointment. The tech didn't budge so we continued walking around a bit more. My mother asked the lady at the register if the tech was on break so we could return a bit later. She said, "no, she already had her break". My mother said "well she's back there, she saw me, ignored us and continued to talk with someone who is not a customer". After more than 45 minutes of waiting on a tech to do her job was more than generous. My mother asked to cancel her appointment because she decided to go elsewhere. I want the manager of this location to know the treatment that my mother, Gloria, received at your location was beyond disrespectful. If your tech doesn't want to work then get her off the clock and send her home.

I've held off on reviewing this location because their consistently low ratings already speak for…read morethemselves. Each visit has been more of a miss than a hit, with items almost always out of stock. This is now the second time I've driven 20 minutes after calling ahead and speaking with an associate to confirm a product was available, only to arrive and find out they don't have it. The associates won't mention free gifts or promotions unless you specifically remind them or will tell you they don't have it after you've already made the purchase. If you don't have, take the promotion down. Saying hello when you walk through the door is the bare minimum for customer service. There's a clear lack of care for the overall customer experience and the inconvenience of lack of product, knowledge, and empathy causes for people who are literally there for self care.

I got my hair done here today and I just needed to say, Maria is so knowledgeable and an artist…read more She colored my hair and styled it. She also gave me a discount for my first time being there. I rescheduled my touch up. I will definitely be back. Thanks Maria

Had an appointment for today at 4:30 and showed up and nobody was there called and did not get a…read moreresponse, paid the deposit.

Alicia is the BEST EVER. She is an amazing hair stylist and person! I used to hate getting my hair…read moredone but now I look forward to it every time. :)

This girl is amazing! I was blessed enough to get to work with her for a styled shoot and I have…read morenever had so many compliments on an updo in my life! Wish I had known about her for my engagement and wedding festivities. She's passionate and so enthusiastic about her clients--who wouldn't love to have a fun and incredibly talented hairstylist? Definitely using her for my future events!