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    Urban Air Trampoline and Adventure Park

    Urban Air Trampoline and Adventure Park

    3.2
    (91 reviews)

    Plenty of room and friendly service…read more If you come here in the morning, you will be able to have the whole place to yourself. It's cleaned regularly and the staff are happy to help. I asked for assistance in the climbing corner, and they came over shortly to harness Noemi up and tie her into the auto-belays. Super kind. We had a birthday party for Noah and our host Stella was prepared and all set to take care of us. The kids didn't need for anything whether it be pizza, cake, or icee refills. The kids enjoyed their time bouncing off the walls, literally. They really just loves getting together in the summer, and this place provides the space and trampolines to do just that. We had a great time. If anything, I might add to close some areas until sufficient staff can cover all areas. If you have had parties there before, discounts are available for repeat offenders. We would definitely come back to this location in the morning. Tip: Be patient with the morning staff as some of the folks in the morning are the newest team members.

    We had our son's birthday party here and the young host was amazing. She was very attentive, sweet…read moreand of course the kids had a blast. The downside to this place is that the employees are all teenagers. Not that they are rude or disrespectful, but they're teenagers....you walk up to the counter and they just look at you (both at the front and at the snack bar). Overall the kids enjoy running around so it's nice for a break and to get their energy out.

    Urban Air Trampoline and Adventure Park

    Urban Air Trampoline and Adventure Park

    3.0
    (97 reviews)

    Every time we come to this urban air we have a great time! Our kiddos truly enjoy it and the staff…read moreis great! Austin is super attentive and brings the best energy. Keep up the great work with your team Mr. Gilbert!

    We have not been to this park in a few years. We arrived and were surprised to see all the waiver…read moretablets taken down. There was one young lady working the front desk alone and maybe 5-7 guests in front of me. We waited almost 25 minutes to be helped. There was a fast pass lane for guests who purchased tickets on their phone or have memberships, but there was no one to help them and no kiosk to DIY. The young lady helped the guests as they entered the establishment, not based on what line they stood in. The entire place was filthy. You can see visibly soiled pads all over. The trampoline pads were discoloured from being so dirty. I did not notice broken trampolines, so that was a positive. We went to the ball pit. Many of the balls were broken, deflated, and outright filthy. You can tell this area has not been cleaned in years. The white balls appeared dark gray and even black. I will say the actual equipment the kids played on was intact, so that was the one good thing. The jungle gym for 7 and under was even more disgusting. The floors are visibly soiled and had literal debris on them. You can tell this is not from a single day of crazy kids, but rather an accumulation of lack of maintenance over a long period. The floor tiles were moved, missing or torn. And incredibly filthy... So if a child were to fall, he or she would surely be injured on the concrete floor. An obstacle on the course was missing, but the hole in the floor was still present with the metal pole area exposed. The entire gym had discoloured pads from not being cleaned, ever. Some items had torn pads or graffitis pads (what kids ages 7 below write graffiti?) there was trash scattered inside. You can tell there is zero sanitation. The perimeter of the jungle gym area, where staff stores supplies/equipment was filthy and not maintenance. Floors were visibly soiled with dust balls and debris everywhere. Some items were just thrown in places with no order. The foam cube pit with the knock down things looks like it's too, needs TLC. The bean was duct taped in the middle (not sure if this was to help fix a flaw or to show the middle of the beam), and the foam cubes are very torn and obviously have not been changed in years. The metal gate at the jungle gym, to access the gravity area, was opened and not guarded. There was a single staff member present at the top at all times, but this still seemed unsafe. I saw at least 15 employees, who all looked to be teenagers or early twenties. One gentleman who seemed to be in his twenties. I assume he was the manager. Some of the teen employees were often grouped together messing around. I did like that they all wore matching shirts to identify themselves, but the bottoms were all different colours and styles. I feel they should make this lore uniform and say "black bottoms, any style" instead of "whatever bottoms you want". I noticed some of their shoe choices were black slides. Not sure if they have a closed toe or no shoe policy, seeing as how all guests need to have only socks on. There were no staff members monitoring the attractions. The only one I noticed was the gravity line because they had to harness the kids and the Rock wall. Thankfully I did not see the kitchen area because I feel I would have been equally disappointed and even more disgusted since its food and drink were dealing with. I am EXTREMELY DISAPPOINTED IN THIS FACILITY. We paid almost $70 to visit this day, it was a waste and I will not be returning until the place is sanitised and maintained clean.

    Amazing Air - trampoline - Updated July 2026

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