Despite my repeated requests for assistance, Mario's Flooring has opted not to conduct a thorough…read moreinvestigation into the issues I am encountering with my flooring. My various follow-up inquiries regarding the installation and my concerns have not received any response. Rather than addressing these matters directly, the company has inappropriately assigned blame to the builder and has declined to take responsibility for the quality of its installation. Furthermore, I have incurred charges for multiple repairs in the past, despite the persistent nature of the issues. I expected the company to honor its stated commitment to quality by conducting a comprehensive investigation into my complaints. Regrettably, my concerns have been dismissed without an appropriate evaluation of the installation or any substantive resolution. The company appears to assume that the installation process is uniform across all types of flooring, which is a misconception. The manufacturer has established specific protocols that must be adhered to at all times, and I strongly urge Mario's Flooring to acknowledge this and act accordingly. At this juncture, I cannot recommend their services to other families. Additionally, I advise caution regarding recommendations from flooring companies that exclusively sell wood flooring, as they do not adequately vet the companies that procure their materials.

Honestly the price and service can't be beat. I mainly communicated through text and email with…read moreBrandon, and he was always very polite, detailed, and prompt with his responses. I opted to buy my own materials, and they had a detailed list for me. Once the materials were ready, I scheduled them to come in and they were very punctual and worked fast! My floors look beautiful, they cleaned up really well, and they also offer a 1 year warranty on it. Highly recommend and will definitely work with them again!

Recently Convict Hill Flooring did a fabulous job for us! I worked with Christian to pick out vinyl…read moreplank flooring in early Spring and after making my choice Christian came and measured to give us a good estimate. I called her several times asking for different options (installing over existing 27 yr old wood flooring, tearing out wood flooring, and dustless option) and each time she sent out revised estimate via email. We decided to proceed and after ordering materials gave us a date for early Sept. A crew, headed up by Uriel, arrived first day at 8:30 AM and worked till 6PM. Highest work ethic I've seen/experienced in a long time! Ripped out old wood flooring and perfect install from Tues-Thurs. Christian had follow up carpet stretch in 2 rooms meeting new flooring, and painters next day to paint shoe molding and job completed by Sat.AM. Never saw any of workers looking at their cell phones while working!!! Beautiful job from start to finish and highly recommend!

Convict Hill Floor Coverings is AMAZING! Just this last year during the holidays, in our hour of…read moreneed, the owner of the business personally responded promptly to our call, quickly surveyed the situation and dispatched the appropriate trades-who quickly and professionally resolved our problem. Convict Hill's owner communicated with us throughout, not only about the timing of repairs but the price. Everything she said that they would do, Convict Hill did masterfully. In addition to their latest services, They also renovated our kitchen (looks Great!), laid our hardwood floors and carpeting (Wonderful!) and perfectly updated our bathroom fixtures. And they always are touching base after the job is complete. You should consider Convict Hill Floor Coverings for all your renovations, tiling, and floor covering needs-they will do the job right.

Great pricing and install quality....if you can deal with the delays…read more Our flooring adventure began with a bang. More precisely, a whimper. Our two dogs had absolutely destroyed our ten year old carpet, and we were long overdue for a replacement. More carpet, for maximum dog wallowing/belly rubs? Or deny them these simple pleasures and go for hardwood? As our budget would have it, neither; we ended up opting for vinyl plank. Andrea was very helpful during the selection process, sent us home with a few samples and within 20 minutes we had a winner. A few days later she came by to take measurements, collect our deposit and give us an arrival date. The date came and went. "Well, no worries" I thought, Fashion Floors was in the midst of moving their showroom, this was far from a carpet emergency (is there such a thing?) and they hadn't cashed our deposit check anyway. After a few rounds of phone tag, we settled on an install date! Typically this would be the type of project I would tackle myself (and take months to actually complete), but in this case the install included hauling off the old carpet, leveling the subfloor, as well as removal/re installation of the furniture. I figured it was money well spent. We were told our installers would be here between 9-10am. You already know where this is going. They showed up a little after noon, but to their credit, they started busting ass and had the job nearly complete in five hours. Now, it's the "nearly" part that's key here. Apparently they had either forgotten or not been given all of their supplies, so they left for an hour, came back and worked until nearly 8pm. Kudos for the tenacity and the fact that they completed it in one day, but it would've been nicer not to have to rearrange the entire day. We finally made it to their new showroom to go drop off our final payment, only to find the place dark, doors locked at 10am on a Friday. We hopped next door to TacoDeli for a leisurely brunch, came back at 11 to find the place still closed. Bizarre. This necessitated another trip the next week to get these folks paid. Pretending to be outraged on the internet seems to be the newest fad, but you'll get none of that from me. There were some minor inconveniences here and there, but at the end of the day we are very happy with the material and installation, and the new flooring really did transform our bedroom. Give Fashion Floors a holler.

The store has good collection of LVP and the owner Janak was attentive to our requirements and…read morehelped me through the selection. Had no issues there. They had to remove the tiles/carpet and then had to install the LVP in my brand new home. The guy who turned up to get this job done did not even have minimum sense to seal down the areas to avoid the dust from tiles to spread. Also, owner had told me he would send shoe moulds but then did not. I had to follow up on that and get it on time. After the LVP installation , I was so disappointed to see a lot of dents/paint peels off the walls everywhere he took off the tiles. The shoe moulds was in a different color and did not go well with the baseboard. Owner promised me to correct with paint touch ups but never showed up after collecting the check. I realised only at the end how the owner could offer me better pricing. He balanced the good quality product with cheap labor. Owner does not respond to any future queries. I had to hire painters at my expense to fix the damages. I would not recommend this business to my friends.

Landers has a seriously wide variety of flooring options with friendly and competent staff…read more We wanted engineered hardwood with high contrast, that would fit within our budget and they worked with their vendors to provide us with multiple options that would work. We are super happy with our flooring and their installation team also did great quality work.

Great customer service, we could not be more please with our floor(s). We had them come out two…read moredifferent time, once to install tile that looks like hardwood in primary bedroom and the next to install carpet all upstairs & staircase. They did a wonderful job.

Thanks to Edgar Velasco of The Tile Guy. He did an outstanding job on time and demonstrated…read moreknowledge, skill and integrity in his work re our pool tiles. We recommend him without any hesitation.

Kevin and Amy were so helpful in helping me pick a tile out for a partial remodel. Kevin tracked…read moredown the original tile used and found out it wasn't available (although he even offered to try to find boxes of it outside the US for me!), and Amy helped me select options for the new tile. Their communication was prompt and helpful, and they even helped coordinate Austin delivery with another warehouse over the holidays. I am also so happy they referred us to Edgar and his crew, who did all the installation plus handled pick up and delivery to our home. Edgar was so fast to come out and gave a very reasonable bid for the installation work. He and his crew were flexible on timing, respectful of our home, and did a beautiful job with installation. We would absolutely recommend Edgar and hope to work with him and The Tile Guy again.

We've used VanRossun Contracting twice now for work on our home and there's a reason we keep going…read moreback to them: the quality of the work and attention to detail can't be beat. Clint really has a way of finding really talented craftsmen and workers. Additionally, unlike others we've worked with where you don't know who is showing up on what day at what time, Clint's guys work consistent hours, for us they typically showed up at 8 and had cleaned up for the day by 5. As disruptive as a remodel can be it's a relief to have a little consistency. Another reason we've stuck with VanRossun is because unlike other contractors we've worked with or gotten bids from, Clint is a good open communicator about the budget. He's been great about sitting down with us and pricing things out, and then we can sort of trim from there to get what we really need out of our budget. Really happy with Clint and Isabel and their crew, and we plan on going back to them in the future.

The initial consult was positive. Work began on 9/15 and was to take less than 90 days. Weeks went…read moreby with little to no work done. We moved back the last week of February with some work unfinished and some done wrong. At that point calls stopped being returned. We had to hire an additional contractor to finish and correct errors. That took two weeks. It has now been one year since the first contact and we have not had calls returned since March. The second contractor has advised the original time line could have been met before the end of November

We recently had Timbercreek Floors replace the tile in our home with luxury vinyl plank and we…read morecouldn't be happier with the experience. Ryan was incredibly communicative throughout the entire process and went above and beyond by making sure we had a variety of flooring options to choose from, even coordinating with a vendor I had been following. The installation team worked quickly and efficiently, meeting a tight deadline without sacrificing quality. The finished product looks amazing!

Three years ago we had vinyl put in over our tile with Timbercreek. Over the last three years there…read morehave been some issues that have come up, and Ryan has been available and willing over the time to fix the issues. Unfortunately it came down to replacing all of the flooring due to our floor being discontinued. Ryan was quick to get a resolution, always communicating and extremely patient and helpful during the process. His team was clean, efficient and kind (which is so important when they're in your home for multiple days) We were happy previously, and continue to be happy customers who would highly recommend Timbercreek for flooring. Thank you Ryan for getting us a solution to the problem, your lifetime warranty is just that!

Loved the workmanship of the team. Impressed with how the floor turned out. The whole process of…read moreworking with Matt and team was smooth from the time we got estimates to completion.

Austin Hardwood Flooring was recommended by The Tile Guy. Matt came the day after I contacted him…read moreto measure and provide a quote. His price was about half of what I was quoted by another company for luxury vinyl plank installation. He was able to install my floor on the exact date I requested which avoided downtime on my kitchen renovation. The crew was friendly and efficient and did a beautiful job on the installation. Highly recommend!