I was super excited Amazon opened a store in Torrance, having only previously shopped at the one in Irvine. The store is spacious and clean with ample parking and aisle space. I enjoy shopping with the digital carts and simply walking out without needing to check out or interact with anyone. It is seamless and for the most part easy to use. Occasionally the scanned price will differ from the sign on the shelf so I just remove from the cart. Prices are a little steep but Prime sales blue tags are usually pretty decent. ie We got 18 lb turkey for thanksgiving for $6. The prepared hot food is also pretty good. Though I haven't tried much, the pesto pizza was tasty. For added convenience there is also an Amazon return center. I generally use the kiosk drop box and it usually gives you a 20% coupon to shop when it's confirmed. An added benefit is if you buy something you don't like, you can usually request a return less refund read more

My second visit, I like how new, clean and spacious it is and the staff is nice, helpful and friendly and the prices are reasonable especially if you use the Amazon store app that offers discounts. I got a 20% off digital coupon because my order was over $50. I do have one gripe, and it's about the fresh soup island area. I really look like the turkey chilli and chicken soup, but it needs to be better maintained, the canister tops are not on properly and the small knob handles are missing. And I actually think I saw one of the black knob handles inside the soup, and also the counter has soup spillage. read more

Loving the new Amazon fresh. They always have people around to help because as you know whenever there's a new store it's hard to find things. I've noticed they're getting more and more products and I love their fresh maid pizza and lunch or dinner items when I'm on the go. I love how easy it is to scan things and check out without checking out lol. It does take a minute to learn especially for those that are older but I am loving it. read more

The prices are sky fucking high, it's not worth it. Albertson and Von are cheaper, imagine that. read more

Amazon Fresh - Hot food bar - Grocery Near Me - Torrance, California

Two locations that I have shopped regularly for past few years were excellent in service, selections, discounted items, easy check out, cleanliness and good quality with same-type refund policy (except consumables are not returnable). So sorry that this retail-market strategy didn't work well for Amazon business; most customers in my area are sad that the stores are closing! read more

Grand opening today. There's a spin the wheel game and the Amazon fresh female worker (10:30am) was stern and would not let me chose a tote bag (which is actually use, and advertise the company) and forced me to take a towel (which I will never use). I understand but her negative attitude and presence dropped my enthusiasm for the new market. Result: If this is a representation of the type of customer service Amazon Fresh offers its Torrance customer I will shop elsewhere. It should have been a day of excitement, not disappointment. Especially when building a new customer base. read more

Worst service ever from the pizza station. I asked politely regarding hot food, that comes out normally for lunch. The lady at the station was extremely rude, cant you see im making pizza and so on. All i wanted to know was if it was going out again so i didnt have to wait. She was getting upset and being very sarcastic. Look if you work there you should first learn about customer service before anything. Dont work, you arent working for free. They are paying you to do your job. read more

Went in to return an item from Amazon, that went smoothly.. Was going to go to the market next. Well I'm already here, let's give it a try, not a huge shop mind you, but not a one bagger either..One could tell they had recently opened, so the place was full of people stocking selves & pricing items..Keeping that in mind, they didn't have a few of my items, no big deal, yet they were very common kitchen items...My biggest takeaway was the cost of most items, on balance 15-20% higher then Walmart, right down the street.. I've decided to try them again, but wait a month or so, as to give them time to outgrow their startup growing pains.. A 3 star rating, that might be a little generous though.. read more

This $2 Large pizza slice & 20 cents banana will feed any hungry college student or housing-compromised individual for under $3! Love 'em or hate 'em, but #jeffBezos&Co sure is getting their footprint in the grocery market with 20cents bananas and $2 Large pizza slices. Hats off to them! read more

Amazon Fresh - Large (margherita) pizza slice $2 - Grocery Near Me - Torrance, California

I'm not sure what the point of this store is supposed to be. It's not very affordable, it doesn't have a very good selection, it's not really any faster, so??? Amazon is getting too big to keep up their quality or care about their customers. I've decided to give Amazon a break all around. I'm buying directly from small to medium sized businesses as often as possible, whether online or in person. This sort of soulless, rush job shopping experience by a mega corp like Amazon cannot be the future. read more

I have visited Amazon Fresh on Hawthorne several times--mainly to return items I bought on Amazon Prime. Each time I visited, I've looked around and found myself buying more items. I thought Amazon Fresh would be expensive, like Whole Foods, but that is absolutely not the case. They have very competitive prices and many items are much cheaper than Vons (that would not be hard!) and even Trader Joe's. Today, I bought a large container of cottage cheese - $2.50 and Greek Yogurt $4.49, and Ghirardelli 92% and 86% dark chocolate for $3. The place is super clean, organized and easy to shop in. It is worth a visit. read more

Came in today around 2:30 the young man at self-checkout was uninterested in being at work today. I believe his name was Juan. I know how Amazon works if he didn't want to be in today he should've used his PTO. Note to whoever runs this store show Juan how to be approachable and leave his stink face at home. read more

I visited the new Amazon Fresh and I thought it was cool. I love the technology and it was actually easy to shop. They had Devices you could ask where something is located in the store and it would tell you what isles it's on. It does feel strange to walk out when your done but you could also go through a checkout if you like. The prices were better than most stores. They had a nice soup bar and selection of fresh foods to eat on the go. read more

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I love this store. All of the vegetables are fresh and not too expensive. They also have food for sale. Would pick them over walmart and other stores in the neighborhood read more

Great service and great selections! My go to grocery store! No more driving and carrying heavy bags anymore!

The store was really clean and nice. The prices were reasonable. The staff was friendly and the rotisserie chicken I bought today was delicious. read more

Clean store with good prices and friendly, helpful employees! Love that I can order and easily pickup also. I heard the manager really encouraging her employees and my checker Chevon was great also! Good coupons too! read more

There are some very good deals here but the store is a mess. I found a chuck roast the other day for 75% off; they markdown big when stuff is close to expiration. Also the scanner equipped carts are nice; no waiting in checkout lines. But they have very low inventory on many items.. today they were out of stock of spaghetti (all brands) and a few other items. How can a grocery store be out of spaghetti? Also the aisles are clogged with order pullers and big carts; almost as many order pullers as customers. read more

Wow! I am so amazed by this store!! the prices are incredible! the store was so clean! I will no longer be going to Vons. The employees were so kind as well! Thanks Min for helping us and letting us know when to come for the deals! read more

I've been to several of these Amazon markets and they all have basically the same offerings, and this one was no exception in that sense. But here's what happened. I was in a hurry running errands and wanted to eat something quick but not fast food. I went to their food bar and while the salads were well stocked at the cold bar, the food in the hot bar was almost non existent. I know they cater to the early eaters, but normally by 2 p.m. I can still find things there. Not today. The soup bar was completely empty and the trays were empty as well of any protein, just carbs and some great veggies. Lesson learned, will need to go earlier but now I know to go somewhere else later in the day. Yes these stores are extremely impersonal. It was like walking in a pretty warehouse. read more

Everything went perfect, exactly as I ordered and arrived on time. The ordering is very easy with a fresh selection at low prices. read more

It's so cold inside and the employee are cold too. Unwelcoming , nobody greeted us the whole time we were there. More like robots.

Past couple of months this store seems to be out of stock on many items. With the egg shortage over, I went to buy the Amazon brand eggs and they were out . Went to look for my second item, king Arthur's flour, out again. Half gallon milk? Out of stock. I don't know what happened to this store, it wasn't always this poorly stocked. Also, the vegetables looked pretty bad, and there wasn't a lot of choice in fruits. What they had did not live up to Amazon "fresh". Have returned 3 times with the same result, my wife does want to shop here now. read more

The product are fresh and moderately priced. However, the customer service's is poor. I was charged for items not in my bag, and I had items that were not mine in my bag. Well, about 30 minutes later I tried contacting the store only to find several rude and unprofessional representatives. First, calls I was left on hold for 27 minutes. Then, the second call the representative was rude and a language barrier heightens the second long term hold. My third attempt was just as unsuccessful as the very first call. The 3rd person after hearing my dilemma firmly said you are going to have to go back to the store to get some help. Wow, where are all the people who came here to work ? read more

The service was good and Ena was very helpful. Will be coming back anytime I visit Torrance.

The employees are friendly and helpful. The store is clean, well-organized, and fully stocked. There was a good variety of fresh food to choose from. I tried the chicken tenders and the pizza, it was fresh and good. Prices are reasonable as well. The only downside is that they don't accept Apple Pay, which is a bit inconvenient read more

Competitive pricing, whole place always clean, deals everyday, friendly staff that are always ready to help. Just like the Amazon app, there's no Apple pay, but I'm not complaining. The generous parking and smooth shopping experience both make up for it. :) read more

Nice set up but the groceries for sale are not really affordable. Nothing that really sets it apart from a regular grocery store and when I was checking out in the self serve, I was trying to use their Amazon system but it wouldn't work right so I just used my card. Wasn't really impressed with anything. read more

Today, was one of the worst experiences I've ever had at any Amazon location. The African-American gentleman that works at the pick up section or that was working at the pick up section today with the green beanie was very hostile, very mean very rude as opposed to having a very nice conversation like a decent person I really would never recommend coming to this location only because of this specific individual worst experience ever please someone tell this gentleman that he needs to find God. read more

It's better than expected, I would go again . It's local and make a easy choice , it has a bigger assortment then expected and fresh fruit and vegetables read more

I have been waiting for Amazon Fresh to open, as I have some good experience going to its other stores around LA / OC before. I finally went recently, and it didn't disappoint. Location-wise is pretty good on a major road, Hawthorne Blvd and nearby to Del Amo Mall. Like the other Amazon Fresh, its fun experience ties to its digital cart, and there is a service counter which deals with Amazon returns as well. In terms of prices, if you expect it is low like Aldi, it is not, basically comparable to Albertsons or Ralphs. I think it needs more weekly sale items to attract more customers. The hot food and salad section is ok, simply not the Whole Foods level. Overall, the store is clean and neat, staffs are friendly, service is fine if you need help, but everything can be self-serve. read more

This place is just horrendous. The cart could not accept an item no matter how many times we tried. I think we tried about 20 times, moving the cart, stopping the cart, removing and adding the item, etc. We tried to get the instore personnel to assist with technical issue to no avail. Not the customer service I expected as a Prime member! The concept is nice, but poorly executed. read more

Overall experience the team was very helpful and using the dash carts was fun. I will be back read more

Amazon Fresh - Grocery Near Me - Torrance, California

My mom who is a senior realized when she got home she didnt have her wallet. She didnt know if she lost it in the store or if someone stole it. I tried calling the number provided and spent on the line with Amazon for 20 minutes saying that they could not give me the number or transfer me to someone in the store -they are not authorized to and that I would have to drive 40 minutes to ask them a one minute question to determine if anyone turned it in. I will tell her to never to go back to this store. Horrible Customer service. read more

We stopped by here to check it out. We ran to Ms. Rose, the former manager of Amazon Go. She remembered us, which was pleasant reconnecting. The aisles are narrow as it is, but there were restocking carts causing congestion. Some staff members seemed to be happy to work there, while look like they already hated being there. Maybe it's growing pains, but they had several months to prepare for this moment and get staff trained. I also wish there was a coffee bar like Amazon Go. read more

Walked in and was greeted by a very friendly associate named Genesis. She Clearly and patiently got me started with a cart, explaining how to place items in there. The store was very clean and the associates were all cool. No problem checking out! read more

My first time at this store and not sure I'll be going back. I ordered something on Amazon and decided to pick up in store and do so shopping. I was walking around to check the store out with a few things in my hand. I was at the wine section just looking at their selection when an employee walks up and says hi, I say hi back. After that I went to customer service to pick up my order, got that and went to self check out only to realize the employee is a Loss Prevention officer. He followed me around and not sure why. I have a backpack purse so not sure if that was the issue with him or because I'm a Latina. I live walking distance from this store but I don't know if I feel comfortable going back. So disappointed! read more

When a relatively new store advertises a special (in this case, USDA Choice bone-in Beef Ribeye Roast for $5.99/lb) available from Dec. 18th - 24th, 2024, then they ought to have enough stock on hand to satisfy the anticipated demand. At least, that's what a reputable business would do, if it wants to build a loyal clientele of happy customers. I told my neighbor (word-of-mouth advertising) about the advertised deal and mentioned that I was going there now. Like me, she had not been to this supermarket yet as well. (She would go there later.) I found the store to be large, neat & orderly. But, also a bit 'gimmicky', complicated, and over-priced. I like things to be simple and straight-forward. (Just want to go in, explore a bit, get what I came for, pay at the checkout and leave.) Instead, their shopping carts have a touch-screen tablet mounted to it and Amazon apparently expects shoppers to already be 'tech-savvy'. Seems like their goal is to get you to 'self-checkout' while perusing the aisles. (That way they save $$$ by hiring less staff.) They were out-of-stock on the Ribeye Roast, which was the main reason to go there. So, this was a wasted trip. While I was already there, I went up & down a few aisles and saw a wide selection of goods, but they're over-priced. I'm not going to pay $5.99 for a small bottle of salad dressing, when I can get it for $1.99 to $2.99 elsewhere. I left the store empty-handed. A few days later, I asked my neighbor if she went to Amazon Fresh yet and what was her first impression? She also said they were out-of-stock on the Ribeye Roast. And, the store's staff told her that there was a 'waiting list'. (Well, that's no good. Can't have an empty platter on the dining table for your Christmas lunch or dinner with a 'Rain Check' or 'I'm on a Waiting List' for your main course.) She's not a fan of Amazon Fresh either. She left and got her roast at a more reliable, alternative supermarkets nearby. read more

Very convenient. Always fun to go and shop only with your phone just nice. Service is great. People very helpful in the shop.

Amazing adult fun. 10th year in a row...can not wait until next time. Best kept secret