I would not recommend this Hospital to anyone. I have supported Reid for years,and as a Paramedic…read moretransported several patients to the ER. Always had good treatment myself in the past as a Patient. However this weekend I took my wife there for chest pain. Had good treatment in the Emergency room. However the treatment from the Cath Lab and DrChoudary was very disappointing. A Nurse named Chris in the Cath Lab should be trained in compassion and care for the family and the pt. He came after me agressively in a waiting room because I wanted to speak to my wife since no one would communicate with me after her procedure. He has no place in the hospital. He should work on a Hog farm where he can herd animals rather than treat Patients the way he did. There were two employees on 4 east that were lazy and did not do what they needed to do. My advice to you is go elswhere this hospital has lost my confidence!

had to get blood work done for my 1 week old newborn and they told me they weren't doing a heel…read moreprick, but using a needle and getting the blood from his arm and using an adult size tube that they needed to fill. at the end she wasn't able to get a lot of blood and kind of admitted that she didn't know what she was doing when it came to drawing blood from newborns. this week we needed to get them redone and went elsewhere and were told that since he is so young, they weren't supposed to use a needle and draw from his arm. so they completely didn't know what they were doing and i will never be going there again, i will take the drive and go elsewhere every single time.

After a serious automobile accident, I was transported to the ER at Fayette Memorial. I told the…read moredoctor my legs hurt slightly and my chest hurt badly. The doctor did a cursory examination and failed to order any X-rays; he said I'd be really sore for the next couple of days. After two weeks of chest pain, I visited my family doctor, who did order chest X-rays that revealed a fractured sternum.

The staff here were very helpful in putting me in touch with a patient there who had written an…read moreEaster Greetings letter

I had heard a lot of negitive things about this hospital but It was a Sunday evening late and it…read morewas pouring down and I was suffering horrible headaches and a nose bleed since I bumped my head a couple days before so I thought i would just run out there since it was close to home I have to be honest, it was sooo clean and the staff couldn't of been any nicer. I was treated for a concussion and had. CT scan and got the results back fast and I was very happy with this place. It's like a step above a urgent care. I don't think I would undergo a serious surgery there but it was nice

I was admitted into Upper Valley Medical Center from the ER. The physicians, nurses, lab support…read morestaff, admissions personnel were very kind & compassionate, yet professional! Tests were conducted quickly & the results were explained to me upon their conclusion. There is nothing that they could have done to make my stay more comfortable! Very pleased!!

if you go here, you are a fool. I've had too many friends miss-diagnosed and one was sent home…read moreyesterday, after surgery on his heart. He died at home today. Thank you Ball Hospital.... I won't stay silent any longer.

I would give zero stars if that were an option. In my experience, patient care at this facility has…read moredeclined significantly, and my recent situation has been extremely frustrating and concerning. My treatment began with Dr. Doulens for a work-related right knee injury. We started with conservative treatment, including physical therapy, followed by arthroscopic surgery to debride the knee. After continued issues, he referred me to the knee specialist, Dr. Sandberg. After evaluation, Dr. Sandberg diagnosed me with stage-4 osteoarthritis and confirmed that I was a candidate for a total knee replacement. However, he recommended delaying the surgery due to my age, explaining that younger patients often require additional replacements later in life and may not always be satisfied with the outcome. He suggested trying alternatives such as Synvisc (gel) injections to prolong the need for surgery. At the time, because the injury was work-related and covered, I initially agreed to schedule the knee replacement. However, after speaking with another individual who had received similar advice from a different orthopedic provider, I decided I wanted to reconsider and pursue the more conservative options that had already been discussed. About one week before my scheduled surgery, I was contacted and informed that Dr. Sandberg was no longer employed by IU Health and that another physician would be performing my surgery, even though I had never met this doctor or discussed my case with him. Because of this, I cancelled the surgery and scheduled an appointment with Dr. Brobst to discuss injections and an unloader brace instead. During that visit, I explained that I wanted to try conservative treatment first. Dr. Brobst told me that I was an ideal candidate for knee replacement and that my condition had worsened but said he would submit for the brace and injections, although he doubted insurance would approve them due to cost. He also told me my work restrictions would remain the same and that his staff would complete the paperwork. Two weeks later, I was notified that my restriction paperwork was ready for pickup. When I arrived, I discovered that all my work restrictions had been removed. The nurse could not explain why and said she only followed the doctor's instructions. I later contacted the office for clarification and was told that Dr. Brobst had decided not to continue my restrictions, but no clear reason was provided. This was extremely confusing, especially considering that three different physicians, including Dr. Brobst, had stated that I needed a knee replacement, yet I had not had surgery, and my condition had not improved. It felt as though once I chose to try a conservative approach instead of immediately proceeding with surgery, my care plan changed without explanation. I was also later informed that no requests had actually been submitted for the unloader brace or injections, despite being told they would be. That leaves me under the impression that I am being released back to work with absolutely no restrictions or accommodations until I give up and decide to have the surgery. In my personal opinion, I was told one thing during my appointment, and something entirely different happened afterward. For my own protection and for my workers' compensation attorney, I record all appointments, and what occurred does not match what was discussed. My family has been loyal to IU Health for years. I have been treated here for multiple orthopedic issues, my son has received care here for his broken leg, our family physicians are at an IU Health facility, I have an upcoming appointment at the Otolaryngology office, and my son sees several specialists at IU Riley. However, after this experience, I am seriously reconsidering whether we will continue using IU Health providers if this is the level of communication and consistency patients can expect. I'd really hate to go in for a busted eardrum just to be told that I needed to have an amputation.

My wife broke her arm in a fall and we opted to go to Kettering Emergency instead of UVMC. The…read morequality of care that was given was excellent. The staff were friendly knowledgeable and efficient. They took very good care of her. I can't say enough good things about this hospital. I hope we don't come back but if we need medical care, this is where we will go.

While the ER is fantastic, the surgery team I was provided with for a recommended gallbladder…read moreremoval was awful. I had my surgery rescheduled at my request so I could have time to care for my dad as he's not been well. I was unable to return the call to schedule labwork, I reached out to the scheduling to clarify a few things regarding my not scheduling the labwork and to explain a few concerns I had. Central scheduling cancelled my appointment with the surgeon for pre-surgery weight check, ignored my provided information about my shunt, kept saying they would have to send me to another hospital because I'm ONE POUND over the weight limit, and also called this hospital by the old name, thus sending me to the wrong website to a hospital 2 hours from my home when they really mean one 30 minutes from me that is under a new name. I write to the office to try and clear this up, I get a reply of "Surgery cancelled at your request" and they did not address ANY of the concerns I laid out in my message to the office. So now I have no surgeon for my gallbladder, all thanks to a lousy office that can't respect the fact their patients can't always call back right away. The lab work wasn't required until 2 weeks before surgery, they called me 4 weeks before hand, for lab work that could change in two weeks time. Premier was willing to work with me on my schedule for a previous surgery, without any of this mess. So thanks for nothing, Kettering.

Amazing spot on care better than Jay counties Band-Aid station office. Staff are very pleasant and…read morevery sweet and the medical care that they provide is top notch.

Weird and fine service. I got my finger done and they did fine. My cousin also works there.read more

Terrible terrible place if you're a woman. I went there after i had severe cramps and was literally…read moreon the ground in severe pain. Went here and the doctor James Bianchi kept trying to shove a pregnancy test down my throat after i knew i wasn't pregnant. I told them these symptoms have been going on for years and they didn't do a blood test or x-ray or anything all they did was make me take a pregnancy test and scolded me the entire time. The worst part is my grandmother wasn't even allowed to come back with me and i felt so alone and ashamed for nothing. They were not respectful nor would they listen to me when i kept telling them my symptoms this is why i hate male doctors because they are never respectful and considerate. James Bianchi shame on you. You should never be a doctor. Your nurses were more help than you ever will be.

You would be better off driving hours to another hospital. currently have been here for 7 hours for…read morean ER visit with my gf, didn't get checked in until hour 2, no one talked to us until hour 4, they are just now starting to do tests. all staff besides 1 has been extremely rude and seemed as if they had better things to do.

Nice, clean hospital, with what appears to be the latest technology. The wait time wasn't long with…read morean appointment, and the staff were very friendly; although, I encountered at least four of them who were wearing WAYYYY too much perfume. (I would think there would be a policy against that, since sick people are pretty sensitive to that kind of thing). I was sneezing all the way to the exam room. The doctor was extremely hospitable, and looked into my eyes when speaking with me, instead of down at a computer or clipboard. He even told me of his personal health journey and familial experiences. I felt like a person he cared about, and not just patient number 846677. I plan to stick with this hospital for my primary care and specialized care for the foreseeable future.