Tomorrow is my wedding day. I went to Alicia's for eyelash extensions. While I didn't love the…read morefinal product, I figured I just needed to get used to the look. Unfortunately 4 hours later, so many of the clustered lashes (I thought they were supposed to be individuals) had fallen out that I had bald spots on my lids. I frantically called the salon to see what could be done; I expected that since I'd paid $130 plus 20% tip a few hours ago, surely they would make this right, especially since I was less than 24 hours away from being a bride!! Instead I was told I could come back tomorrow for a $45 fee. I cannot express my level of disappointment. I will never return to this establishment.

I generally do not like getting my hair cut. I have some scars & lumps on my scalp that are just a…read morebit embarrassing to me, and it's always awkward to go to a new place & have to explain - usually in front of a packed salon - after the hairdresser loudly asks the equivalent of "what's up with that?" However, the time had come to get it done & while I love the place I usually get my hair cut, it's not worth it to make a special trip to Mechanicsville just for that. Anyway. Alicia's was recommended to me by my cousin (and had the highest Yelp rating of any salon near me). On arrival I was a little confused - the signage on the building simply says "A Salon & Day Spa." Since there were no other hair places in the area, I knew it had to be the place, but being a newcomer to the area, it was a bit confusing. The salon has a boutique area right up front with lots of shiny baubles for sale. I'm not terribly interested in things like that so I couldn't give you any specifics. The servuce area in the back seemed to have a lot of knick-knacks & the like scattered around, but it wasn't over the top. It also advertises & has areas set up for massages and mani/pedis (I will more than likely be going back to get my toes done soon), so you could ostensibly book a whole spa package for yourself if that's your thing. But I was here for a haircut. Amanda was my stylist, and after a consultation of what I wanted (I NEVER know what to do with my hair) and what she thought would be best, we began. About 30 minutes later, my hair was washed, conditioned, cut, dried, and styled, and it looked 100x better than it had before. During the prices Amanda showed me the products she was using and described what they were for, in case I wanted to go out & purchase them later. I was offered something to eat or drink several times. Best of all, Amanda assessed where the lumps & bumps on my scalp were & worked around them - without saying a word. I really appreciated that. The whole experience was relaxing & very pleasant. On check out, they have a printed calendar that describes a special that the salon runs for each day of the month (also available on their website). I also snagged a 20% off coupon for my first visit that knocked off about $8 from the cost (also on their website). All in all, a great first experience at a salon that I more than likely will be returning to.

This place is your average beauty supply store. I find it a bit overpriced, I only stopped here…read morebecause I had to run errand nearby. The cashier was not very helpful and she was too busy talking to her friend to help customers. I will stick to going to Beautifull on Hull Street.

I have to agree with previous reviews. Customer service is fairly poor. When you ask the employees…read morewhere anything is located they barely show you..they usually just point in the direction and hope you find it. The store is fairly large so I would recommend knowing what you are coming for or you will end up throwing anything in your basket. You can make returns with receipt and they do offer senior discounts on certain days. They also offer a rewards program but for a person like me it will take years before I spend $250 in the store just to get $10 off.

This is a very nice establishment. I was greeted warmly. The business is very well kept. They offer…read moreother services beside eyebrow threading. Threading: I got my eyebrows threaded for the second time ever and it won't be a 3rd lol! It hurts too much for me. However the lady that did my brows was very nice and did a good job! Overall I was happy I just would rather have the wax than the thread. They also have brow tinting. I was on my way to Gym when I stopped by but next time I come I will try the eyebrows waxing and tinting service.

Excellent service, affordable price. Selena did a great job threading. She was sweet and…read morepersonable, highly skilled and effective and got me in and out. Will be back!

I've been coming to Swasty for a few years and she always does a great job with my threading and…read morewaxing! She has so many services available and can take care of anything you'd ever need. Her facials are really good too! She is a one stop shop! She's always really friendly with my toddler and both of us feel really comfortable at our appointments. And she listens to whatever preferences you have, like thicker eyebrows or a sharper shape.

I've been growing out my brows for approximately 5 - 6 months and she helped me and explained to me…read morevery detailed why my brows are shaped the way they are, how to avoid, steps moving forward to achieve my goals. I've been a victim of nail salon waxers and am excited to start my threading journey with her!

The absolute worst customer service in a beauty supply store. The owner was extremely rude when I…read morewent in to try on wigs. Told me I could only try on 2 more after trying on 2. I explained that I wasn't sure what style I wanted, and would like to try a few more. He argued with me in the store in front of other customers. I will never return or recommend this place to anyone. I would rather drive 30 minutes out of my way to Richmond's shops. Awful.

This is my favorite beauty supply store-- the one off of Hull and Genito. Their prices are way more…read morereasonable than Beautiful and they have the products I like. The owners know their customers, what they buy and their products. I like this personable treatment. I was concerned when Beautiful opened across the street but they can't touch Beauty Empire's prices on products and customer service.

Very accommodating. Friendly manicurist- careful, professional and skilled…read more Nice to be pampered at Bakers Cay Resort

The worst experience one can ever imagine…read more Tina was Very rude to me. Rushed me to pick a color. did not tell me ahead of time that the gel color comes out different than as seen in the chart and as I ended up with a gaudy pink when I had chosen a soft pink shade. Was telling me that She was not rude but actually I was the one who was taking too long. When filing finger nails simple explanation that I want the ends to taper more than than the base - even with me demonstrating with my fingers running along the nail length, She was so rude to say that here you show me one wanting me to file my own nail claiming that "I don't understand what you say!!!" Extremely extremely rude just rush rush rush and did her job half-heartedly.

I have been to this location a few times before I became a regular customer. The service is amazing…read moreeach visit. My eyebrows are threaded and last about 4weeks normally. Due to covid she has take greater practices to keep everyone safe. She takes temperatures and sanitize your hands before entering into the business. Employees are cautions and wipe everything between each customer. With time for drying of each surface after cleaning. I feel more like family than a customer each visit.

This place always makes my brows look amazing and, for some reason, their threading lasts longer…read morethan any other place I go to. Waits for walk-ins hand never been longer than 10 minutes. If I ever want to make an appointment I can often call day of. Definitely check them out!

Great service have been patronizing Barsha for or 10 years. They all treat their customers with…read moreintegrity, kindness and respect. Like a family.

I got my eyebrows done by Titi and asked for a simple clean‑up. Instead, my brows were…read moreover‑threaded, made extremely thin, uneven, and the tint she applied afterward came out patchy. My eyebrows were literally hurting afterward because she took off so much of my natural brow hair. When I asked for a refund, Titi told me she wasn't giving me my money back because I didn't want her or another tech to "fix" my brows -- even though more threading would've made the damage worse. I've had good experiences with other techs here, but I do not recommend Titi. She ruined my eyebrows and refused to give me my money back.