Royal Oaks has almost completed its renovations in their main building, where nonresidents can…read moredrop in to their coffee shop, grill, and dining area, so I went to investigate. The coffee shop is named Thrive, the old Acorn Grill is now Wild Cactus, and there is also a lovely dining area with cruise ship sounding daily special menu items and a regular menu too. The bar renovation has not been completed yet, but these other areas are open for business and look fresh and appealing. I haven't eaten there since the renovations, but will be doing so soon. Before getting into the campus, you'll have to pass through the gates, telling the guard you intend to dine. Take time to look through the changing art exhibits in the hall gallery too--many are available for purchase at prices far below their worth.

ROYAL OAKS SUCKS, worst place to work at, no good pay. Shitty benefits that don't even promise you…read morenothing. I wouldn't work here I wasted to shitty years working here and all for a stupid policy they left me on my second warning not even a third time or anything. Ip half the time is dirty barley any work to do over there. Machines hardly work half the time. So I don't recommend it to be living there at all. For those senior People who want to live there, don't its a waste of money by the way. 5k + for rent to just be sitting on your death bed.

Five years of investigative journalism curiosity, and concern exercised at four different senior…read moreliving places from fall 2019 until now, gave me the incentive to move into one with a shining"star" award in Senior living. what a relief to move away from that which is fraught with negative negligent and inexcusable behavior directed toward our most precious assets: our seniors. U.S. Senior living offerings are pandemic with misbehavior directed toward our elder humanity, which often has the effect of nullifying their existence . I was privy to NIC meetings, and I taped extensive meetings where investors clarified the meaning of what senior living really is , simply "real estate" with a steady stream, guaranteed by the inflow of walking talking gullible seniors and outflow of their bodies to whatever place they have prearranged their final disposition, if they have even done that! So I escaped senior living and fled to downtown Phoenix where I reinvented myself as JK Emerson Smith, my nom de plum, lived in a 24 story, high-rise, surrounded by ASU students and young professionals for almost a year and a half? While living there I was infused with their energy and vigor..... I felt desperate to never ever again live around "old people" and then what do you know? I landed on a 40 acre piece of property that feels like it was transported directly from heaven: a nonprofit, basically resident/volunteer run, operating with a likeness to an HOA called the GCA, and is not dependent upon squeezing every dime out of every Senior on limited to moderate incomes. In addition, this campus is staffed, with what I can only call caring, dedicated individuals, infused with the deepest desire to support, help, care about and look out for their senior residents. While I'm not easily impressed, I am not easily fooled..... except for not realizing that Senior living communities have a habit of over-promising and Under-delivering. One example might be the promise of "three chef prepared meals daily", while failing to explain the chef works at Stouffer's! Here where I live the Casitas are cozy representatives of the individual taste and style of the residents living within, and thankfully not the type of exterior that resembles a mental institution or prison. If you see a Community, which displays repetitious likenesses, for example, gravel instead of grass, no flowers, simply a sterile atmosphere and appearance, take note immediately and run like hell! I can almost guarantee that what you see on the outside is indicative of how leadership will act internally; that's institutional, thinking and I no longer live in an institution. I found a home ! Indeed, a home that respects my prior experience enough to give me a TV talk show weekly to interview the residents on the campus here so everyone can meet their neighbors and have the opportunity to present their previous skill sets, accomplishments, and successes, as well as perhaps talk a little bit about the failures that led to them being successes . When I vetted those NIC meetings, never once did I hear anyone mention concern for the quality of life of a senior resident. Pay attention when analyzing where you think you want to live . If the leadership decides that they want to turn everything into a low maintenance residential institutional type epicenter that simply caters to the famous revolving door of seniors with wallets, run the other way!! If you decide to run my way, you can appear on "Stories from the Porch", or better yet Google that title and add JK to your Google search and have a look at the stories told by the residents who live here and how they differ from the smiling artificial seniors in the ads for other senior living "facilities".... partially because this isn't a facility. This is your home! in closing, I can only tell you that I love my housekeeper. She spends an hour here paying attention to how clean things are. I love the food the choice of restaurants on the campus I love the staff in the fact that no matter what kind of a problem I may face I don't have to face it alone because there's someone here on this campus that I can talk to . You have the rest of your life ahead of you. Make sure you spend every single day wisely! You are now a human ATM machine in the eyes of the FOR-PROFIT "retirement industry" and don't give anyone your pin number.!! Furthermore, (and because when I say "closing" I'm never really close to closing) lose the title "Senior citizen" and when you move here I'll award you a V-POW badge....."veteran, vintage or valuable person of worth". Just move in and ask for JK. Everyone knows what the term "bang for the buck" means and you'll be shocked at clearly you'll come to understand that phrase when you do business with a nonprofit.

They feed the residents garbage. Tiny portions and poor quality food. Worse than literal prison…read morefood. The definition of putting profit over people. Their emergency call buttons don't work half the time when the residents press them. It is a known issue. I have reported it multiple times, but nothing changes. My parents are too old to put up with the stress of moving to a new place, so they're stuck. If you care about your loved ones, find a different place. If anything changes, I will gladly retract/change my review.

My grandmother stays here. It is an incredible place with caring staff. Thank you all for taking…read moresuch good care of her

I credit the staff of The Heritage (independent living) and The Legacy (assisted living) with the…read morefact that my mom is still ALIVE. They care deeply about their residents. Willing to listen patiently to residents that are frustrated and struggling to get their thoughts out, they help to resolve concerns quickly (especially with technology). The food is good and plentiful, the cleaning staff keep both apartments and common areas looking good. They have both rehab and medical personnel that are either on property or visit regularly to handle those issues that come up and are concerning. Best of all the entertainment and things "to do" give it a cruise ship feel on a daily basis. I thank them for their service to residents who have entered their final chapter and have less worries day-to-day!

So we sold my dad's home who is widowed. He's 94 yrs old and still has lots of energy & even…read moredrives! Before I brought him here I toured 8 other Independent Retirement Communities, my plan was to take him to the top 3. He was smitten when we came here for lunch & a tour!! ALL the staff especially Tracy, Sara & Lourdes have been exceptional! So many amazing amenities and the dining room staff are super friendly. He now gets 3 delicious meals a day, a 24 bistro stocked with great options to snack on, his apt get cleaned once a week and his housekeeper Maria is super sweet! My dad LOVES his new journey here at Westgate Village!! Highly recommend for Independent Living but they also have an onsite clinic if he needs additional care!

My name is Paul Tillwach. I am the owner of A+ Movers in Peoria, Arizona. We recently had an…read moreexcellent experience with regards to moving our customer into Westgate Village! The staff was absolutely accommodating with the questions that we had, with regards to parking our truck at the closest entry door, the location of the closest elevator, and where the restrooms were! This facility is very clean, and had a great, fresh scent throughout the building.

Montecito is a beautiful senior living facility! The staff is so wonderful and attentive to…read moreeveryone's needs. The front desk staff is really pleasant and so ready to assist when you walk through those doors whenever I have come to visit. I love the type of care the Seniors receive. They also have an amazing Bible study on Tuesdays which is good for their souls. I can't say enough good things about them. They always greet me with a big smile and conversation that it's obvious they truly care about people. There are so many good people from Housekeeping, Restaurant and Maintenance employees that I would love to recognize each and everyone of them for taking such good care of all The seniors that live here. I know I didn't mention everyone by name but want all of you to know how much I appreciate you and all that you do for the families every day. Thank you very much, from the bottom of my heart.

I have a friend in there who has had money stolen also. they have a hard time getting the room…read morecleaned on they days they told them they would. Shower times are always at a different time even though they are supposed to be on a schedule. The folks living there, many complain they wait a long time just to be served, let alone waiting more time for the food to get served. Sometimes they are out of stock on many of the foods they have listed. Their call buttons that they wear are pretty much useless as far as I am concerned. It only registers at the desk with a light they need help. Well, what kind of help??? Did they fall and can't get up or they are hurt?? Sick?? or are they just needing something that is not too important. Staff has NO IDEA where they are. My friend was outside by the pool in the heat having issues and could not get up off the chair. No one was around, no cameras checking the pool area they were outside for quite a while before they got enough strength to get themself up. Staff never found my friend and never looked outside either. The call button only works 1 time. you can push it 10 times but it's only the first time you press it that it notifies the staff. The Staff does seem pretty friendly, but they need more help and BETTER management running the place. There should be at least cameras on the outside of the building especially the pool area. We are talking SENIORS after all.

I fully expect my kids to take care of me until I pass, should I be lucky enough to live that long…read more Realistically, they probably won't. So if I had to retire in Sun City, the premier senior community where it's not uncommon to see the elderly cruising around in their pimped out golf carts, I'd pick this place. Chefs that received proper culinary training, filet mignon once a month, special menus on holidays, room service--you can't go wrong.

Steven was very attentive and professional on our tour of the Assisted Living side of this…read morefacility. He was so helpful answering all our questions. Love her apartment and Erica was so kind and fun during her Assessment. Can't wait for move-in and for my mom to begin her new life there!

As a professional photographer, I work with a variety of senior living facilities and by far,…read moreHeritage Communities and all of their Orchard Pointe locations, including the one here at Arrowhead are at the top of their class! There is so much JOY in the residents and the teams that work with them and there is a true sense of comradery, family and connection. As seniors age, mental and physical capacity may become diminished, but there is still so much spark in the residents I have worked with here and I truly believe it's because the teams working for the communities foster such a wonderful spirit of love and togetherness. They speak hopefully, lovingly and faithfully and it really reflects in the faces and eyes of those who live here. They are committed to loving the residents and you see it! I am not just saying this because I have worked with them for several years doing marketing photography, but because I truly do see a special difference in these communities. Heritage is truly top-notch and a place I've already started comfortably recommending to family friends, because I believe they have something truly special.

In a time of great anxiety I was touring multiple facilities looking for a place for my mom. This…read morewas our first place and quickly became the standard I set for the rest that I toured! Yvette took me through the whole facility. It was warm, welcoming and so peaceful. Mom would be staying in the memory care. It was so safe, quiet and very intimate. It's set up almost like a Montessori school. They only take around 20 residents in the memory care. I was so grateful they had an opening for her! They have a ratio of about 1 care giver to 5 residents. They had amazing safety systems set up for caring for their residents! We had superb gentle nurses and caregivers like Arrietta and Delores! They looked after mom like she was their own. So protective! There was Pablo who at nights would stay close and talk to mom's room/door so she would feel comfortable and sleep! From the moment she arrived at Orchard Point earlier than expected, Yvette and Patty the Director took such amazing care of her. Even answering their personal cellphones late late at night on our first night there. I was expecting voicemail but they took my call and jumped into action! They quickly helped with any accommodations she/we needed. They helped us as her family find support for her! They and all of the staff in the Memory Care are a family! It felt like home. The residents mom spent time with were so happy. Everyone was active, clean, needs being met! There was not one single resident who wasn't being loved and cared for! Orchard Pointe was such a blessing for us in a painful journey! They took care of us! They took care of us so we could set back and breathe! Orchard Pointe is a Home and a Family! My mom has passed but we will be eternally grateful to have found Yvette, Patty and everyone at Orchard Pointe! They truly love and care for their residents and their families! Thank you everyone at Orchard Pointe for taking care of Mom and me to!

Until my mom's passing one week ago, she had lived at AZ Life Assisted Living for 4 years. The high…read morequality of care, exceptional food, and spotless residence was everything I had initially hoped for. Throughout the years I was never disappointed. Every day owners Efie and Igor (and their staff) made it clear that each patient was cared for to the fullest. Should you choose AZ Life, you will not be disappointed. They changed my life by the high quality of care they provided for my mom.

We placed our mom with the caring team at AZ Life Assisted Living last fall. ('24) Mom was almost…read more90 and had fallen and broken bones in her back. The tender loving care began the moment we met Ludmila and her caregivers. The facility is a darling bright and cheery home that is kept meticulously clean. Moms room was private and was great for all her many visitors. We knew it was not going to be too long as mom was failing quickly and the team kept us abreast of any and all changes ... good or bad. The days are filled with activities and all the residents seemed happy. Special food requests were given and they have a tiny dog that would visit the residents a couple times a week. That was a highlight for sure. AZ Life is an Arizona Long Term Care certified facility. We literally visited dozens and nothing compared to Ludmilla's beautiful home. When mom passed there were genuine tears from all the staff. Very kind, gentle people that truly love their residents. XXO The Peck Family

I am extremely disappointed with my experience with Avista Sun City West Memory Care. The way my…read morefamily and I were treated was very unprofessional and upsetting, especially during such an emotional and difficult time. Before moving my dad in, we were told certain things that gave us confidence in choosing this facility, but after he was there, many of those promises were not followed through with. Changes were made without proper communication or notice, and it felt like our concerns as a family were not being respected or heard. One of the biggest concerns was the pressure we felt to switch my dad to a hospice company that the facility preferred, even though we already had a hospice provider we trusted and wanted to continue with. During that process, we feel they took advantage of our family's emotional state and the difficult situation we were facing to push for a decision that aligned with what they wanted rather than what our family believed was best for my dad. Another concern was our interactions with Melissa and Jackie. We found their behavior to be hostile, aggressive, and lacking the compassion and professionalism that families deserve during such a difficult time. Rather than feeling supported, we often felt intimidated and dismissed when trying to advocate for my dad's care and express our concerns. We were also uncomfortable with the approach of keeping my dad heavily medicated. We expected compassion, honesty, communication, and respect for our family's wishes, but unfortunately that was not our experience. Families place tremendous trust in memory care facilities when caring for their loved ones. We expected the care, transparency, and respect that was promised when we chose this facility. Instead, our experience left us feeling frustrated, unheard, and disappointed. I hope management takes this feedback seriously and works to improve communication, professionalism, and respect for residents and their families.

This is another review. Prior to finding my mother another facility (see my previous review) my…read moremother was moved to another room over the weekend to a bed that had no call button for help. It was a single room but they moved my mother into it with another woman who was residing there already. A few days later, my mother fell again (Mar. 7 and April 2, 2023) and hit her head. We think she fell from her wheelchair.The newer staff were working but they cannot explain how she fell backwards receiving a cervical fracture. It looks as if they tried to pick her up but because of her weight she fell backwards. One of her pillows had blood on it and the other pillow was missing, probably placed under her head to stop the bleeding. I'm speculating here, but they don't know what happened to the other pillow. The Exec. Director claimed the new staff was trained to not move her. She was rushed to the Banner ER then taken to the trauma center 5 days later on Thunderbird when they had an opening and put in a neck brace for 10 weeks. She is still complaining of pain but at least she is alive. My mom is wheelchair bound and weighs 180 lbs and could not have fallen forward and then backwards unaided. I've attached a picture of her bed which was moved into a single room acting now as a shared room but her side of the room had no call button. They would not allow my mother's medical alert to be used while she was staying at the facility because they said they had the room call buttons. Oh, one last thing, when I asked to see the cameras in her room so I could see how she fell, the Exec. Director Angie told me they were not working yet in that room.