Not happy at all the way my sister was treated by the head nurse and med techs here they deprived…read moreher if medications in several occasions and treated her badly . She was deemed a Problem by many staff members . Her transition from The Ridge which was also bad was hard for her. While they made accept ions for her it came to be that she had a mark on her back and this wasn't the place for her .

Don't be fooled by what they tell you when you visit the facility to consider putting your relative…read morein there. I have been in the facility since my husband checked in there on March 28th of last year and I spend every day with him. Between 5-7 hours. i know all the staff and all the residents. l. Lots of times not enough staff. i have often waited up to 2o minutes for my husband to get his dirty diapers changed. They would be busy changing someone else, and tell me they were coming after they finish with that particular resident. I would go back to the room and wait for at least 20 minutes for them to come and change him. 2. The food is not the same as the residents in the assisted living get in the downstairs dining room. . Often there is no juice, no fruit, they run out of napkins upstairs. There are no place mats on the tables. Often they run out of silverware and they give out plastic. The food is often lukewarm or really cold. I used to go behind the counter to the microwave to heat up his fruit. I was TOLD in no uncertain terms that I was not to go behind the counter and warm up his food. That I had to ask the staff to do it. There is mostly not enough staff to serve the food and warm up his plate. I have often assisted in serving the food and cleaning the tables if there is only one staff member working the floor. I have been told that is now allowed, so I have just stopped doing it, even when they are short hand 3. I have often brought people in wheelchairs out of the bathroom who were struggling to open the door and move their chair. When they see me moving the chairs into the room , they run and take it from me. 4. The bed never has a top sheet. i have asked them to put a top sheet on the bed, so that he doesn't have to live with the blankets in his face. they tell me they "made his bed". I go in there and tear it apart and start over with a top sheet, like you make your bed at home. 5. We have started to eat downstairs in the nice dining room. We also sit down there during the day, because it is nice and quiet. Upstairs they have 2 different TVs going all day with competing sound and often very loud. 6. There are all kinds of rules that I am not aware of until I break them unknowingly and I am told very rudely that this is not allowed. I ecawas sitting downstairs in the dining room by the kitchen. the kitchen has a bell to ring if you want something, it takes sometimes a long time for them to respond and you never know if the thing is working, because you can't always hear it. So I open the door and call in and ask for what I would like to have. I was told that I had to wait no matter how long it took for them to come to the door, or I would not be able to sit down there with him anymore. .. and not very kindly. I was almost in tears. I think they are intentionally harassing me when I come, so that I won't visit and interfere with them. I was so upset, I went home. 7. I gave some of the care staff gift certificates from Marshalls for 20 $each. Only 2 of the people to whom I gave the gifts thanked me. If I hadn't been thanked by one of them I would never have known the gifts had been given out. 8.He has been on hospice for months and if it had not been for them, I would have despaired in his care. 9. I have noticed some hostility from the staff when I make a request. Some of them are outride rude . I am sitting there with my husband at breakfast at 8 Am and one of the people walks in and doesn't say good morning, or hello. They have purposefully made a point of not greeting me. They greet Jack when they see him in the hall when i wheel hm around, but they ignore me like I am part of the landscape. I hate to ask them to do anything at all. l0. Since it is a closed facility you have to ask someone to let you out of the door. I sometimes have to wait because there is only one person watching the residents and they can't leave. The others are often on another floor. I have noticed that some staff is pulling back to back 8-l0 hour shifts.That is dangerous with elderly if you are tired. They are all overworked. I expect to get a blowback from this posting and more hostility, but everything posted here is true. some of the other relatives and I have talked and we have agreed on this situation.

I have a love one in this facility. She has been here for over a year and her care is wonderful…read more The two administrators are up on all the current regulations for assisted living facilities and they are always available for concerns or accolades. The staff is friendly and attentive. It is a facility with 6 clients only which makes for a "family " type setting, it is far superior to the big many client based facilities. I highly recommend this facility to anyone that has a loved one in the need of assistance to perform the daily life functions.

Kimberley's Elder Kare Kottage took very good care of my Mom. The home is cozy and clean, and…read morealways smells of home-cooked meals. It reminds me of my childhood home, which is one of the reasons that I was drawn to it. My mom had a massive stroke 27 years ago, which left her paralyzed on one side of her body. I took care of her, managed her in-home care, and moved her to assisted living when the home care costs became both extraordinarily expensive and completely unreliable. When she was diagnosed with congestive heart failure, I moved her to Kimberley's. I checked out several other residential care homes for my Mom over the years, and many of them provide a menu of services. As your loved one deteriorates, they charge more and more for additional services. Kimberley's never did that; they gave us a flat rate, which was such a relief after so many years of paying extraordinarily high home care rates. My Mom had a challenging personality; she was not kind to her care providers. The staff at Kimberley always treated her with dignity and respect, and she was always kept clean and nicely groomed. My mom had her own room, so my family could spend quality time with her without being concerned about disturbing the other residents. All About Seniors' manager, Kendall, was compassionate, respectful, professional, and kind. He remained calm during very stressful situations with my mom and helped me navigate through the stages of her end-of-life care. After my Mother passed, he patiently explained move-out policies to me several times and sent me a detailed accounting with backup documentation. My mom was at Kimberly's for three years before she passed away. I spent many hours at her side. I am grateful that she had a warm and caring home to spend her final years. I am grateful to all of the staff at Kimberly's for the extraordinarily kind and compassionate care.

I moved my father here in January of 2025, and although I was anxious about the change, my only…read morewish is that I had done it sooner! The care staff are friendly, respectful and supportive. My Dad is receiving excellent care, providing such peace of mind for the entire family.

My 100 year old father lived for eighteen months at the Pompey location. He was very happy with the…read morehome like environment and the loving care he received from his caregivers. Each day he had a sponge bath or shower and clean clothes, so there were NO unpleasant smells there. He enjoyed their breakfast each day and nice home cooked meals. All the people were very kind and always responsive. We could not have been more pleased with this home.

My aunt had come to live here almost two years ago, after experiencing some life changing…read moreillnesses. It was for us to see her in this condition, my cousin truly found a great place for my beloved aunt's final care. This place was very much like a home. Very clean and orderly. The staff was always welcoming and friendly, like family. I cannot express how much I appreciate their loving care. It's really nice to know that there are still heartfelt people in the world. Thank you all.

We found Bed of Roses when my grandma needed hospice care in July. All of the staff are extremely…read morenice, comforting, and are confident in what they do, caring for patients with varying levels of needs. Among the biggest perks is they cook food in the kitchen. My grandma's appetite mainly revolved around homemade soups, eggs and oatmeal, smoothies, watermelon, and vegetables with meat (which had to be blended up because she refused to eat otherwise). They encourage patients to get some outside time in the backyard or a short walk in the neighborhood, but also had patience and understanding when it took about a week before my grandmother ventured outside. Accommodations and personal preferences are taken into account. For example, the 3 weeks my grandma was there she almost constantly alternated between being too hot and too cold. So the fan was adjusted accordingly, throughout the day. Bedside manner is above and beyond. Rose and her daughter Christina were the two main caretakers for my grandma whenever we visited. Their cheerfulness and general positivity is just the type of energy a person would want when not feeling their best. Even in the middle of the night when my grandmother would often wake up several times a night, Rose would get up to comfort her by sitting next to her bed for periods of time and saying calming words to her. My grandmother was a bit of a high-maintenance patient, but that didn't deter any of the staff's efforts to make her time there as comfortable as possible. Cleanliness is excellent as well, with diaper changes and showers being a top priority. The staff understands the effects of medications well, and talked it out with us a few times regarding which route or routes we wanted to take. My grandmother's room was soothing and homey with a good exposure of sunlight (and blinds) and had a nice TV. Sometimes we watched baseball with her or nature shows. Their communication with us was clear, and we always felt rest assured that the most was done for all patients there.

Christina and Rose will take care of your loved one with both compassion and professionalism. Mom…read moresaid every time I visited, "They take good care of me and are very nice." This comes from a picky eater and non-social 90 something. Food was mostly homemade and they catered to her preferences. The owners and ALL the caregivers treated her in a caring and gentle manner. My sister and I were very fortunate to get a place here at our moment of need. The caregivers were very communicative as her needs changed and helped arrange transportation to doctors and in house special care. I will be forever grateful for this wonderful care of my beloved mom.

It is hard to put into words what The Villas at Saratoga has meant to our family. Both my mom and…read moremy father-in-law lived there in Assisted Living, and entrusting your loved ones to someone else's care is never easy. From the moment they moved in, we felt a sense of peace that we hadn't felt in a long time. The staff is not only professional and well staffed, but genuinely kind. They do not treat residents like patients. They treat them like family. Every smile, every check-in, every small act of care mattered. You could see the warmth and compassion in the way they spoke to my mom and father-in-law, and that meant everything to us. Dyiane De Guzman and her team are the best. Dyiane leads with heart. She showed us compassion during difficult moments, answered every question with patience, and guided us through the aging process with understanding and grace. Her team reflects that same level of dedication and love. They truly care about each and every resident and their families. Knowing our loved ones were surrounded by people who cared so deeply brought us comfort during an emotional time. We will always be grateful to The Villas at Saratoga for the dignity, kindness, and support they gave our family. I would recommend them without hesitation to anyone looking for a place where their loved ones will be treated with respect, compassion, and genuine care.

I couldn't agree more with all of the 5 star reviews concerning the beautiful environment inside…read moreand out, magnificent care quality, and especially the terrific caring staff from the office to the kitchen and rooms! I couldn't get over how my veteran friend of almost 70 years told me on my second visit that the one great friend he'd made was Git, a Head Nurse on his floor! I think that says it all....BRAVO ALL!

I cannot say enough good things about my experience with All About Seniors. They truly were a…read moregodsend for our family. My mothers health has been slowly deteriorating and her in home helper was no longer enough. She needed 24 hour care but did not want to be in 'hospital' setting. All About Seniors unique model of providing 24 hours care in a home, in a residential neighborhood, was exactly what we wanted but didn't even know existed. I received their information from a friend of a friend who had used their facilities for her mother. They came highly recommended and did not disappoint. My mother was there for about 20 months, August of 2022 through March of 2024, and she received excellent care the entire time. There was consistency with the on site staff and they were very nurturing and made us feel comfortable about our mothers care. Thank you, Kendall and the entire staff at All About Seniors.

My 93 year old loved one transitioned from Atria assisted living into AAS on Maria Wy, San José. We…read moremoved her in mid September 2020. So her time there was short.The house is in an excellent location for stores, freeways and expressways. At the same time it's tucked into a nice residential area. Given our loved one's fragile condition and increased episodes with various maladies her hospice nurse recommended a smaller residential setting. Hence we moved her into AAS which is a board & care home. There are 2 caregivers around the clock and a 3rd one who comes in at least 3 times a week. This was my first experience with this kind of facility. It was cozy and home like. I was very impressed with the caregivers They were attentive, caring and at the same time highly organized. The place was clean.. The executive director Kendall Hall was always available to talk and was on the ball with big and little things alike. He always kept abreast with Covid19 rules and regulations which included the ongoing changes. He provided us with detailed current information at each and every turn and did so in writing. He maintained regular and professional communication with the hospice nurses and my loved ones primary physician who was not a direct member of the hospice team.. This required yet another component of communication on his part. He arranged for the residents and caregivers to be provided the vaccine in a timely and convenient fashion. Everyone had completed the process by Feb. 11th. My loved one experienced heart failure on a Saturday and passed away 3 days later. Once again Kendall Hall was there before she died and afterwards when he learned she had passed. In fact he stayed with me and my deceased loved one until the cremation staff person came to pick her up. He comforted me with kind words of encouragement. He even helped me carry things to my car. Kendall always did his best to please and keep us at ease. That combined with the caregivers gave me confidence that my loved one was in a safe place, and in the best place for her final stage of life. My loved ones favorite meal at All About Seniors was breakfast . She boasted it was always excellent.

When my parents first moved into an assisted living facility, my mother had recently started using…read morea wheelchair because of an accident, and my father was walking with a cane. As the year continued, they both began to need more care with their ADLs. My mom continued to be in the wheelchair (too afraid to walk on her own); my father started using a walker. The more they became dependent on caregivers, the more they were not happy with response times and assistance from staff from that facility. The apartment was not kept as clean as they wanted. My parents were left to themselves quite often. One time they said that "staff is great to families and visitors; but not to the residents." They felt as though no one listened to them, and the activities did not interest them. Then they moved to Belmont Village San Jose. What a difference! The facility is bright and clean! The facility is secure - everyone signs in and out. Parking is under the building. Staff was attentive to their needs. The meals were good. They were constantly supervised and supported without feeling as though they were being watched. My parents joined The Circle of Friends, which put them with other residents for structured activities throughout the day. Staff response times were better here than at the other facility. My mother, who was very quiet at the other facility, became more animated, made friends, and was not lonely. She looked happier. The one negativity for her was that she could not go outside on her own and walk around Santana Row. And there aren't enough caregivers to take residents outside all the time. My father, though, never quite adjusted to Belmont Village. I don't think it was Belmont Village itself; I think he never adjusted to living in assisted living and to accepting help from others. But he was constantly in pain and transferred from hospital to skilled nursing for months. Ultimately, he was put on hospice, and was able return to Belmont Village to be with my mom. He was able to see that his wife was being taken care of before he passed away in his sleep a few weeks later. My mother also became ill shortly after - and spent time in the hospital and in skilled nursing before returning to Belmont Village, this time in memory care. She passed away in her sleep a few weeks later. Communication between admin/staff and my family at Belmont Village was very good. Any change of condition was reported to us. Any questions we had - someone was there to answer the phone day or night. If we had a problem, it was fairly easy to set up a meeting with admin to discuss the issue. The staff said 'hello' to us whenever we visited the facility - and tried to get to know the relationships between all of us (children, grandchildren, siblings).

Belmont Village Review…read more I am 91 years old and have been a resident of Belmont Village for the past four years. Throughout my life, I have remained active and have been fortunate to enjoy many fulfilling experiences. As I approached retirement, I often imagined what it would be like to live in a fine hotel, where comfort, excellent service, and peace of mind were part of everyday life. I have achieved that goal. Belmont Village is professionally managed by a creative, compassionate, and dedicated staff who consistently strive to provide exceptional care and service to every resident. Their professionalism and genuine concern for our well-being are evident every day. The community is ideally located directly across from the Winchester Mystery House and adjacent to Santana Row, one of the Bay Area's premier shopping and dining destinations. Santana Row is beautifully maintained, secure, and offers an ever-changing variety of restaurants, shops, and community events that residents can easily enjoy. The dining experience at Belmont is another highlight. Chef-prepared meals are served three times each day by a courteous, well-trained staff in an attractive, spacious, and beautifully illuminated dining room. The quality of the food and the pleasant atmosphere make every meal enjoyable. Belmont Village offers a full continuum of care, including independent living, assisted living, skilled nursing support, and memory care. Fortunately, I remain in good overall health and am not experiencing any significant physical or cognitive limitations beyond what might reasonably be expected at my age. However, I recognize that health can change unexpectedly as we grow older. Knowing that additional care is readily available if and when I need it gives me tremendous peace of mind. After four years here, I truly believe I am in the right place at the right time. Belmont Village has given me not only a comfortable home, but also the confidence that my future needs will be met with dignity, compassion, and professionalism. I wholeheartedly recommend Belmont Village to anyone seeking an exceptional retirement community where quality of life, outstanding care, and personal respect are clearly top priorities.