I really enjoyed the new renovations they made to the theater. The seats were very comfy and they even have fandango. I would order my tickets before going because the ticket line was immense. Other than that really good place to take the kids. read more

AMC Crystal Run 16 - Cinema Near Me - Middletown, New York

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Great theater. Recliner seats, prices are cheaper then any regal. If a frequent movie goer i recommend paying for the premium membership. Its about the cost of one movie ticket for the year. But no convenience fee when pay online, and free popcorn upgrade. Points add up fast, already gotten multiple free tickets in points. I do recommend booking online in advance, Because of the recliner there are very limited seating. But its worth it. read more

Apparently the movie theater today with the high-end popcorn, meals at your seat, and reclining chairs are all the rave. This movie theater has changed everything. They cleaned up the bathrooms finally. The ticket now cost almost $12 with tax for one person. But you get a beautiful reclining chair. Theaters are much more intimate. You don't have to wait in line to buy your ticket you can do it at the kiosk which I always opt for. Popcorn comes in 2 sizes now. Large and extra-large or rather regular and extra large. The regular is about $9 and the extra large I think 12 or 15 dollars, which is absolutely ridiculous. There is nothing special about this popcorn. I did not get popcorn this visit but I did last visit and it cost me $25 for a movie ticket and popcorn. So for a family of four it's going to cost you $100 to go to the movie theater. Sorry but I'm going to stay with Middletown Cinemas on Dolson Avenue. I get their coupons and I get two for the price of one. A ticket there is $7 during matinee or $8 during regular shows. A small popcorn is 275 or $3 with a bottled water another dollar so out the door I might spend 12 to $13 for basically the same thing that I would get at this Cinema. The whole family can go for less than 50 bucks popcorn including drinks with ticket in a brand new theater. No reclining seats yet but they are very large seats. read more

I have never had a more terrible experience in a movie theater than tonight. And this is a customer that has spent easily $3000 on films at AMC cinema in the past decade. The newly renovated AMC in Middletown New York now has assigned seating when you purchase tickets. My girlfriend and I bought two tickets for the newest Alien movie. When we got into the theater, a group of 4 teenagers were sitting in our seats. No big deal, we sit a few down from them. As the theater started to fill it became apparent that these kids were all sitting in seats that didn't belong to them. People kept jostling to sit in unoccupied seats which would cause confusion some minutes later when people would come for -those- seats. Finally, these teenagers had been bumped a few times to the second row. An older couple, husband and wife come in and, of course, these kids are in their seats. The wife politely asks if they're confused about the seating because they're sitting in her seats. This teenager yells at the woman to "Suck his fucking dick, bitch" and one of his starts threatening to beat up the husband. No AMC employees to be found. This altercation escalates into profanity, screaming and threats of violence. My girlfriend and I finally left the theater - after hanging around the mall nearly 3 hours for the movie (the previous two showings were sold out). We demanded a refund at the front of the theater and presumably will get our $25 back on our credit card. AMC, you cannot assign seats if you're not going to enforce it. This is not the first time I've seen altercations over seating, although this was by far the most terrifying. Either don't assign the seats at all our have an employee IN THE THEATER, DURING SEATING, TO ENFORCE THE ASSIGNED SEATS. We will not be returning to any of your theaters. You're losing literally thousands. I doubt you care about one customer, but we weren't the only ones getting refunds tonight. I will be putting reviews on Google and Yelp as well and contacting the local news station. Obviously, the principle guilt lies on these terrible young men/women in theater, but AMC doesn't seem to do anything to stop this kind of behavior or remedy it, and I won't be subjected to this kind of hostility, in such a toxic environment, just trying to watch a movie. Fix this or we won't be the only patrons you lose forever. read more

Love the theatre. You canny beat the seating. I love to recline almost as much as I can. One big problem has just surfaced. Some of the seats are broken and don't recline at all. I had to find a seat in the 1st row thaT was unoccupied. read more

I would not give this theater a better rating because I don't agree the renovation has improved it I don't like the recliners, people bring throws and take off their shoes- you aren't at home people! Also the picking your seat, like the Airlines, not a fan The sound in terrible, loud during previews then normalizes during movie The bathrooms are filthy! If there is staff they are usually standing around talking to each other and restroom has garbage all over it, on a weekend evening , prime time! I hate the downstairs, it is creepy, no staff, you better never need assistance, and no cell service All in all not a good experience read more

Been going here for years. Clean location & good movies. Prices of course are too expensive, but its a great time with the family.

The theater was clean, ticket person helpful but the Volume for the previews and movie was deafening. Since theater 16 was far removed from the front desk and there was no one in attendance on the lower level and no cellphone service we suffered-through the film and left at the end with ringing in our ears. Please pay attention to the comfort of your customers and turn down the volume. read more

Nice remodel of movie theater. Seats are plush and recline. Be careful not to fall asleep. Good exoerience. People will try to take your reserved seating. Arrive early and get your snacks and seat. Can get super super crowded. I suggest catching a movie during the day when you can. To avoid the crowd read more

This theater claims to offer sensory friendly films for those on the Autism spectrum and other who need the lights on, the sound turned down, the absence of trailers, and the ability to get up, move around, and make noise. However, if no one knows that it's a special sensory friendly showing when they buy their ticket, how do they know that the standard rules (no talking or making noise, don't "ruin" the movie) of the theater don't apply. How will they know that when my sister expresses herself that it's ok for her to be loud? They don't. It's not the sensory friendly environment they promised. Very disappointed in this theater. read more

This theater was extremely gross, the bathrooms were disgusting. It looked as if it never was cleaned and it smelled horrible. Not sure what the cleaning schedule is for this Place but it should never look that way. read more

This theater was WAY better back in 2017, where recliners were kind of still a weird thing. Now, recliners don't work sometimes. Heck, I wanted to see the movie "A-X-L" and when I went into the theater, I ended up seeing "Crazy Rich Asians" I would have made this review 2 or even 1 stars, but the staff were nice, and gave me and my mom free tickets for that movie the next day. read more

Went to a 10pm movie and when I got to the theater my assigned seat was sticky with spilled soda. Went to get a staff member to clean the seat. Alex was awesome! He came in and cleaned the seats for us. He did a great job cleaning and was very polite! You need more staff members like him! read more

We drive 45 mins to get here but the reservation of seats and the leather recliners are worth it. In the future we would love to see food orders to your seat. read more

42 seats TOTAL in every theater, and a quarter of them are so close to the screen that the movie's unwatchable, which means anything you wanna see has been sold out for days. A midsize Mormon family could fill one of these theaters. Dominos waiting areas have higher capacities than these theaters. If you're in a group bigger than 2 you better plan your movie weeks in advance before your show gets sold out. Not sure how 32 useable seats per showing at $15 each is a sustainable business model. Seriously I've had about a 10% success rate at actually getting to see a movie here because their seats are essentially king size beds and you can only fit so many in a multiplex theater. read more

I will NEVER be back to this place. Every time I go it's always something else. Whether it's people being loud and obnoxious or like tonight someone bring their baby who was only a few months old into the theater. The baby was crying the whole time and the woman wouldn't even bother stepping out. Why would they even allow a baby into the theater at 10 o'clock at night? Will be going else where from now on. read more

So happy the theater was renovated! Recliners are comfy and I wish they had a wine and dine. Cleanliness could be better. But it's not dirty! read more

I don't agree with Patricia P! The theatre is beautiful, people are at home because it is cozy, and you can pick your seat to ensure you are all sitting together, free popcorn refills and the surround sound system is amazing. I spend many weekends there and the staff is pleasant. Don't let one persons negativity ruin your experience, use your own judgement. read more

Went Christmas day to see Star Wars. New seating was fabulous. Convenient to order reserved seats online and just walk in. I want those seats in my TV room. read more

Great location, love the reserved seating. Friendly staffing. Helpful security staff very professional.

I bought 4 expensive tickets and 2 of the seats were broke (plus the guy next to me). I preordered my tickets bc I knew I may just be on time or a little late. I get there then our seats were broke! I didn't complain until the end bc I didn't want to miss the movie. When I told the girl who worked there she said I should of told her and they could of fixed them....ummmm maybe make sure they work before the movie starts!!!! I knew I should of went to the discount movies!!! read more

Impressive theater operation. Super comfortable seats! Bought reserved seat tickets online and found seats occupied when we got there. Occupants were huffy when we insisted they move. Staff should have a system to "protect" a reservation. read more

This place is so ridiculous. You're supposed to check ID when people purchase their tickets, not on their way into the theatre. My friend who's 18 doesn't have an ID because she doesn't drive, but the amount of trouble caused was ridiculous. I had my ID on me, and have never had that much trouble over someone else not having theirs before. We had to be refunded for the tickets by an extremely rude manager. Normally this is a really nice theatre, I frequent there, but that was insanity. read more

The chairs recline more than any other amc around here which is super comfy. Could be a little cleaner but it's not dirty. Super nice people. We bought tickets for the wrong date not realizing and they fixed it for us immediately no issues. Our favorite place to see a amc movie read more

Customer service is awful!! After spending $27+ on warm water, ice cold pretzels, a small soda and popcorn. I kindly asked the girl behind the counter for a cup for ice since my water was warm, she gave me a tiny Dixie cup. I asked her for a bigger cup since our movie was 2 and 1/2 hours long and they are the ones who just sold me a warm water, just be told she would have to charge me for a soda! We get to our seats and the theater was disgusting I'm talking about other people's food and used tissues inside of the seats once you recline!! Only to find out the inside of the pretzel bites are ice cold and barely cooked!!! Do not waste your time or money in this dirty, disgusting and terrible facility!!! I contacted AMC and their solution was to offer me 2 free movie tickets with a small popcorn and small soda. Thanks but NO THANKS, never going back!! You couldn't pay me to come back! read more

first seating of the day & the seats are filty... the management hasn't follow up on staff performance

The reclining seats are perfect. Every seat has a good view of the screen. The men's room should be condemned though.

i dig the renovation,the recliners a very comfortable.e verything super clean.went on a thursday afternoon and had a whole theater to my self.sm popcorn and reg icee was $12. movie was $10. read more

Management needs to be retrained pronto or fired. Theater manager Jeff Simpson was very rude and displayed extremely poor customer service and offered zero solutions this past Sunday December 27th 2015. - I went to see Star Wars this past Saturday. Unfortunately, the tickets were sold out so I decided to purchase advanced tickets for the 10 am show the next day. Unfortunately, an emergency came up before the movie. I tried calling a half hour before the movie started so that another customer could purchase the seats. I called about 20 times between 9:30 and 10:13am. Yeah, no one answered. An automated recording informed me after about 60 seconds that no one was answering because the theater was either closed or that the theater was busy. The phone call then disconnects without giving you an option to remain on hold until someone picks up. When I went to return the tickets in person at 11 am Sunday December 27th, I was informed by a very rude manager Jeff Simpson that I was not entitled to a refund or a credit because the show had already started. The fact that I called prior to show time multiple times and received no answer was brushed aside and I was told that they are not required to answer the phone if they deem themselves to be busy. This is box office that despite having multiple registers, apparently only has one phone located BEHIND the last register in the box office. Very inconvenient place for a phone thats supposed enable a box office worker in fulfilling his or her customer service duties to EXISTING customers who are calling for information. The manager was extremely rude and walked away from me. He offered no solution only excuses justify his very poor execution of customer service. I have been a theater manager before in NYC and never have I encountered such appalling service. A good manager comes up with solutions in a courteous manner, not rude excuses for his poor leadership. So, heads up. If you purchase advance tickets and cannot attend, try to return them in person before the start of the film, because it is highly doubtful that someone will actually pick up the one phone to instruct you on their refund policy. And it is highly doubtful that the box office workers will inform you of their return policy when you purchase your advance tickets. Because I sure was not informed of this policy when I purchased my tickets the night before. Now I'm out about 18 dollars and I have to deal with the corporate office because management at this theater seems to be running a very poor ship when it comes to customer service. I think I'll stick with Dolson movie theater until management at AMC is retrained. The decor at Dolson may be old, but their customer service is superior to AMC in Middletown NY. read more