Get the bucket if you are a popcorn eater and plan on going to a few movies there's this year. Economical.

I don't know why these reviews are so bad. I have only had good experiences. The staff is very helpful Especially in giving me information about the remodel and where to get tickets and concession, but then again I was actually listening to them. Its very simple, stand in the ticket & Concession line to get both. Stand in the kiosk line to just get tickets. I don't understand the confusion. I have a few times seen customers being rude to the employees about the remodel and protocol, but its not their fault????????????????? I think the real problem lies with the clientele. KEEP ON KEEPING ON GUYS. read more

This was one of the worst theaters I've been to, unfortunately. The prices were way too high for the quality of the facility. The bathrooms were so poorly kept (no soap or toilet paper, and clogged toilets) that I ultimately decided to hold it for the 30 minute car drive home. The theater itself had an unpleasant smell that didn't compliment my $8 beer, and the entrance area is less than pleasant to the eye. Although the movie itself, Peanut Butter Falcon, I would definitely recommend. I sadly cannot say the same for the theater. read more

We will be going to the theatre in Green Hills from now on. We went to see Chipwrecked the Tuesday after Christmas. There was a twenty minute wait for concessions. The children employed by the movie theatre were obviously overwhelmed by the holiday crowd and the manager on duty was ineffectual. Once we finally were served, we walked into the movie, only to find no seats together. Not cool when you're with a nine year old and a five year old. There were several seats available, but no one wanted to move their coats to help a momma out. Our movie was being screened in a very *small* theatre. We made it through the movie and stopped at the restroom on the way out. None of the paper towel dispensers worked. Yuck. Also on the way out, I noticed the Fandango counter. I bought tickets online, then stood in line to pick them up. There's no signage at the entrance to point you in the right direction. All in all, a poor experience. If I arrive at the theatre early, I expect to buy concessions in a timely manner. I expect to be able to find seats for a family movie with my family. Never again. read more

I love watching movies but, i am unable to justify the overall cost for a mere 2 hours. Been to this theater on a saturday. The cost was unreasonable. I felt being ripped off here. The staff is indifferent and doesn't like to talk about anything once you have placed your order. The restrooms were ok. The drinks and food here do not taste good either. It took me more than 10 minutes just to find a parking spot on the farthest end from the theater. read more

Every time I've gone to this theater in the past three months, there's been some major problem with either the video or the sound. One time the aspect ratio was off. One time the projector was out of focus. I went last Saturday morning to see Zootopia and a whole range of sound was muted - for the whole goddamn movie! It's like the projectionist is asleep at the wheel! The whole theater is filthy too - the floors are always sticky and it feels like the seats haven't been cleaned since they were installed. This is hands-down the worst multiplex I've ever been to. read more

It took 30 minutes to get popcorn and water. The ticket taker said the manager had all the people he could working behind the counter but only 3 were working. The other 3 were watching. They are school kids, sure, but where is their supervisor? I missed all of the previews so I guess I have no reason to go back. read more

This is a very good theater. They use digital film. So the quality of the picture on the screen is almost flawless. Its like watching hd tv on a huge screen. I highly recommend this theater. read more

Very disappointed at the showing if I Love Lucy! Maybe 15 min in the picture went off. Voice but no picture. That lasted about 10 min. About midway of last episode picture & voice went off. Started playing music & showing ads. Very disappointed especially for price paid. Took about 30 min in line to get food. read more

This place was awesome! This was our first time there. We bought our tickets a day before not knowing if the movie would be packed. Walked right in, printed them out and on into the movie we went on time! The seats were very comfortable. The food was very good and the employees were top notch! We will definitely be back with the family in the future. read more

If you're going to close on a Wednesday, at least have the decency not to post any times online. If you aren't sure how to get them pulled, maybe you need to have your public relations guys get with Fandango and Google. Driving across town for a late night movie only to be met with a paper "closed" sign is infuriating. I'll stick with 100 Oaks Mall in the future. read more

The Carmike Thoroughbred 20 continues to be the worst theater in the greater Nashville area. Almost every time I come here, there's a problem with the projection, the sound, or the staff. Recent examples: The Adventures of TinTin 3D - 3D calibrated completely wrong, lights left on, curtains not drawn and cut off picture on both sides. When I went and complained, the employee told me he'd notify a manager, and then walked off and started texting on his phone. Girl with the Dragon Tattoo - Blue squiggly lines and random shapes showing up on screen, horrible image flickering, lights left on until a few minutes into the feature. Drive - Theater had previously been used for 3D, not re-calibrated, image so dim you could barely see what was happening, complained but nothing was fixed. The Five Year Engagement - Went to see today. Dialogue sounded like it was coming through an AM radio. Totally inaudible. While music was playing, zero volume from dialogue. Went with a small group to complain, they said they couldn't fix it. Mass walkout. Also, they charge the same or more than IMAX 3D for their "BigD experience", which is a bald-faced ripoff. And I have never seen an employee do anything about crowds texting or talking, even after complaining. I see at least one movie a week, and have for the past 5 years in Nashville. I have had one bad experience at Green Hills, and none at any of the other theaters in the area. The Hollywood 27 on Thompson Lane might be a little dirty, but at least their equipment works. There is absolutely no reason to go to this theater when you have better, cheaper options. read more

It's a chain movie theatre. What can you really say? - They have those recliner-esque seats that lean back. Pretty comfortable except because they lean back, it means those seats in front of you do, too. So you kind of do a little slide and have to keep moving back up if you wore the wrong pants. - $11.25. Yup. I know that's the norm now. But still. $11.25. Eep. - There is absolutely no point in doing Fandango here. The last 3 times I've bought my tickets on Fandango (so I wouldn't have to deal with the line on Friday night), there's been no one at the Fandango counter, so I had to wait in line with everyone else. There's no automatic kiosk. At least this theatre finally started taking credit cards...that used to be a nightmare. - Saw The Avengers last night - lights in the theatre kept flipping on and off during the entire movie. Thought it was some lame effect for a minute - it wasn't. A few people went out to speak to someone. It never stopped. All-in-all. There's nothing that really sets it apart either way...other than the Fandango counter never being manned. read more

Movie quality is fine. I rated it a 1 Star because it was so dirty. Trash piled up and over flowing out of trash cans. Theatre itself had trash on floor, cup holders with trash, it was bad. There was a lady complaining to the manager that here theatre was filthy as well. Very disappointing considering the price of a tickets and snacks. read more

Although AMC is working hard to upgrade the facilities in Cool Springs they are not customer friendly. I have been a patron of this theater for years and love be getting the Popcorn bucket. However, the Cool Springs AMC theater "only" will not layer the bucket so you can layer the butter. We have been asked to pump our own butter, and that's understandable, but in the middle of the afternoon... with no one in line... they would not do that (because it's policy at this location). There were at least 8 employees behind the counter and none one in line. I refused to buy popcorn. I paid money to become an AMC premiere Member and am supposed to get benefits from this membership It's a sham! I won't come back to the Thoroughbred 20 theater. Go to the Spring Hill AMC theater. They are kind, courteous, and customer friendly. read more

This was the absolute worst experience I've ever had in any movie theater. There was no one at the front ticket counter and they had you come to the concession stand to buy your movie tickets. After waiting 30 minutes for everyone to buy popcorn I was able to pay my exorbitant fee to go see a mediocre movie. I was told by the manager that they will not be changing the policy of closing the front ticket counter. They will be putting some kiosk in as self service and still selling tickets at the concession stand. Time to find a new movie theater. read more

This is one of the worst theatres I have been to. The prices for the concession items are outrageous. They police scalpers selling sports and concert tickets for quadruple the face value, what is so different about charging quadruple for food items. On top of this the bathrooms are so disgusting that I only use them when absolutely necessary. The restrooms in the convenient stores and gas stations are cleaner. We went to a movie her one time and the air conditioning was stuck wide open and we had to leave half way through the movie because we couldn't stand the cold. The manager couldn't be found to register a complaint. The last complaint is that the coming attractions are so loud that I end up getting a headache before the movie even starts. I always have to cover my ears. I don't know why It is so necessary to crank up the sound so much on the coming attractions when the sound during the movie is just fine. Too bad it's the only choice in town. I think we will start going to Nashville to see movies. read more

No ice in any of the drink machines, trash containers overflowing, popcorn and garbage everywhere. All I saw were teenage employees lazily chatting with each other instead of taking cleaning up the mess left by all the other kids who talked all through the movie. read more

Needs to turn things around fast. Last weekend I showed up to bring kids to a movie and they combined lines for ticketing and concessions. It must have been 50 or more people in the line and it wasn't hardly moving, we turned around and left. Today I tried to call and ask someone if they are still doing combined lines and no one answered the phone. I then looked at IMAX price online and it was about $18.50 an adult, which is before the pathetic convenience fees added. I can't see coming here anytime soon, I will be going else where unless they change things around. read more

I went to see Mission Impossible at 10 pm on New Year's eve. Although the movie was listed for 10:00 pm, the actual movie didn't begin until 10:25. Being the responsible person I am, I had arrived 15 minutes early, so that means I was subjected to a total 40 minutes of commercials! I'm totally cool with 10 or 15 minutes of commercials proceeding a movie, but that was unacceptable. Regal theaters' are much better in that respect, so I'll be sure not to go to Carmike Cinemas again. UPDATE 6/29/2012: I spoke with someone in the cinema's corporate office a few months ago, and he said that they sent a rep to the Thoroughbred 20 to educate their staff on their policies, because the amount of ads I sat through was in violation of the company's normal practice. My wife went back since that day, and she said that the amount of time devoted to commercials is shorter now, so kudos to them for addressing the problem. read more

Today is veteran's day. Being a veteran, I asked if there were any discounts for veterans. I was told that I get a free SMALL popcorn with proof of military service. I can afford a movie; however, offering a two combat tour veteran a free SMALL popcorn is an insult. This place did that. Who makes these decisions? read more

First of all let me say that this review may be kinda bias cause this theater seems to be the only one in Nashville that sells CHOCOLATE COVERED ALMONDS!!..I don't eat popcorn, hot dogs or any crapp like that and I have been known back in the days for leaving a date a the movies for eating my CHOCOLATE COVERED ALMONDS!!....NOw on to the review,..really nice place! and I must admit the staff tries really hard to keep those movie rooms clean no matter if the next show starts in 5 Min's or 30 Min's. My step daughter loves the selection in the game room, and my fiance loves the nice soft seats with the huge screen and stadium seating. Only reason I didn't give it 5 stars is,...well really no reason i guess my standards are to high...lol No movie places here will hold a candle to the ones in TX movie grills!....Why isn't there a place here where you can have dinner, alcohol and a movie?!! ...Mann i miss TX! read more

This place used to be great. Now it seems they have been remodeling for over a year. No Icee machines no arcade. I went there last Tuesday to see get out and had technical difficulty with the sound before wasting a hour of time they finally canceled the showing. I would recommend taking the extra half hour of drive time and go to spring hill or opry mills. Wouldn't be surprised if they finish the apartments on mcewen before this place gets finished remodeling read more

It definitely hasn't aged well, but it still looks pretty nice. I am the other side of town from Franklin, so I don't get out here very often, but I have always had a good experience when I did. read more

I've been visiting this theatre for years now and although AMC seems to be doing everything to upgrade and renovate, Carmike had it so much better with policies and rules. Even the employees seem to be more stuck up and pretentious. One example of something that happened was I was 5 minutes late to a 10:00pm showing (may I remind you previews run roughly 20 minutes) and they refused me entry. Carmike never would have done this. It's a hassle but I'd rather drive 30 minutes to Spring Hill and not have to deal with the service at this location. Pitiful. read more

Worst experience I have ever had just trying to get into the theater. Will drive 30 mins to avoid AMC owned theatre and I live practically next door to this location. Service is TERRIBLE. read more

Dank theater. Great staff, great movies, great adventures. But the real crowning achievement of this theater is the lawn. Whoever cuts the grass at this establishment is an artíst. Never give up on your dreams. Your friend, LP Brownstone read more

The remodel is taking way too long! Prices have increased again already & it's still a construction zone. Half of the theatres aren't open, so there are fewer options for movies and times. Lobby is a mess. Movies sell out fast. Last time I went neither mens nor womens restrooms were working. They should have closed so they could complete work quicker. It may be worth reviewing again when the remodel is complete, but who knows when that will be! read more

We came here on Sunday for a matinee. It was a really nice hot day out so we thought we'd go indoors somewhere. They are currently remodeling, so I can not comment much on the interior. The outside is kind of bland but the fountains are pretty. The customer service we received was very nice and unexpected. I know prices have gone up everywhere at concession stands, but $9 for a popcorn seems pretty steep for me. The screen was ginormous is #14. I'd like to see what the post-construction looks like :) read more

They have remodeled and the theaters are very nice . However , I hate the reserved seating as someone always ends up reserving the seat next to you which I hate ! I want a 1 seat buffer . Also , a lot of the adult movies are in the theater with food service . It is nonstop talking and ordering with servers walking in front of you . A bunch of old people who think they are at home with their feet up on your chair , etc . I go elsewhere now . read more

The movie theater is nice enough. The bathroom was a hot mess. For $10 your bathroom substantially should be better smelling than a McDonalds or Wendys. Please look into some Febreeze or Lysol or something--anything to rid that place of funk. Otherwise, I do have lots of other budget friendly film viewing options (aka Netflix & Redbox). (3.75) read more

Really standard. Not excellent. Pretty pricey. Didn't fully remodel after it got hit by the storm. My screen had a water stain.

I have waited a while to write a review on this theater. My experience for the last year has been that it is clean, comfortable and shows a good variety of films. I have had really good service from the staff and management, which is important to me. I love to seen movies at the theater, so the late afternoon matinee price is a good deal. I "wish" that the matinee included films from noon on...as I think it would draw in more people in the day time and they would have some $$ to spend on popcorn or treats from the concession...and we all know that is where the theater makes their $$. :) Oh yeah, I like the fountain outside and always meet my friends there after the movie to discuss the film. read more

Went to see "Now You See Me" for a nice little date night. Not my favorite theater, the seats are uncomfortable, the lobby is dark and there is just no life at this theater. We normally go to 100 Oaks but sometimes for show times Franklin works best. read more

I would give this movie theater a 5-star review but after my experience a couple of nights ago, I will have to give it 3-stars. I am COVID friendly/compliant. I follow all the guidelines that the CDC recommends for you to follow. I walked into the theater entrance with my mask on and walked up to the ticket counter to scan my ticket. A lady was there holding up a mask and said "I'm going to need you to put this on." Mind you my face was already covered. I don't know what her issue was with me, as I'm sure she probably has to hand out masks all day but to ask someone who already has a face covering on to put one on? A little much, don't you think? After that, she was not very nice to me. I never questioned her, never once said no, I kindly put the mask on like she asked. Maybe she was just having a bad day and felt like picking on me? I'm not so sure. Either way it was uncalled for. I wear that very same face covering all around town and no one has said a single word to me about changing masks. After that, my friend walked in with the same face mask and was not asked to wear one that the theater provided. Seems off to me don't you think? read more

I'm torn in several directions with this Theater. 1st off i love the convenient location to me, the availability of parking, many showtimes, and all non3d movies from like 4-5:30 are like 5 Bucks, and they have really comfy seats. That is an amazing deal. Now the bad. Other than those times the movie prices are ridiculous. Hangover 2 was 25 bucks for my wife and myself. Concessions are overpriced like every theater. My wife says that the women's bathroom out front always has a wet floor, or dirty, or out of paper. The customer service is definitely hit and miss. No joke one afternoon there was literally 18 people waiting in the only open concessions line. Bottom line with this place is this. If you can deal with bad customer service overall but a great place to actually watch the movie then go here. read more

The theatre is nice, comfortable, and spacious. That's where the good stuff ends. Waited about an hour for a drink in the dine in section...same with the food. My food was cold. The server dropped my silverware and never brought more...just an "oops". I understand being slow because of short staffed, but poor service is unacceptable. Pressed the button to request a refill and 45 minutes later the movie ended (I guess the "free refills" are just printed on the menu for laughs). The servers were standing outside the theater complaining about issues. I get it, but make the best of it. Explain to customers that the wait may be long but provide DECENT service. It goes a long way, although I certainly didn't see it tonight. I seriously doubt if I will return to this theater. I have other options closer by, but I liked the idea of dine-in. read more

Worst theater experience to date, service was horrible heard staff talking about quitting their job because things were so bad. Food was late and cold no refills on drinks and half the menu was not offered because management didn't know how to send a single employee to grocery store for sour cream of all things. Could go on and on but you get the picture. Try a different theatre this one is a failure. read more

Worst place not enough employees for the amount of customers. Which makes for poor customer service. When it was run by previous owners it was run much better. You didn't have to wait at concession for 30minutes just to get a drink. Seems to me the company thought making it bigger would be better but they took out customer service read more

My favorite movie theater but wish they didn't charge so much to sit in the dine in theaters especially when the movie you want to see is only shown in there and you don't intend on eating. read more