This is my favorite AMC in San Diego, I love the reclining seats and the heating function. The service here has always been fine & food is generally pretty quick when ordered on the mobile app or via their self-service kiosks. The employees do a good job of keeping the theater clean. Lots of parking in the UTC building and AMC validates parking, which is a nice perk. read more

I really enjoyed our movie night at AMC UTC! Not only was the theater comfy and clean. Great AC! ...but most importantly the service. We had an issue with a promotion that was offered. It would register when we were trying to order our popcorn and drink. The staff were great. They helped us quickly and were super friendly. We really appreciate the service and helpfulness. We watched Michael and it was amazing! 10/10 definitely recommend watching movies at AMC UTC! read more

AMC UTC 14 - Cinema Near Me - San Diego, California

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The AMC in the UTC mall was previously the Arch-light Theater. I last visited when this theater first opened, but I have not been there since it was converted to AMC, so I was excited to see what it would be like. All of the theaters have seating that are converted into nice reclining seats now. This was my primary reason for selecting this theater, because I have a hard time sitting in regular theater seats. The reclining seats are much more enjoyable on my back. Theater quality, this place is nice, and the theater is clean. The picture and sound quality is perfect for watching a movie. My issues are with the customer service. As much "self serve" as possible is practiced here. From getting your tickets to getting your snacks....everything is done from a kiosk. My other complain was with the nachos. AMC has traditionally used the Tostitos brand for the chips and cheese. They have now switched over to a brand called Ricos, which is horrible. The chip were stale and the cheese had the strangest aftertaste. It was so bad that we did not finish ours. On the way out, I was going to mention something to a worker, but there was no one to be found, and it wasn't worth the time. I'll definitely be back, because it's the closest location to me. But I'll make sure I'm full before I go. read more

I honestly have nothing but good things to say about this theater. Went in to a Dolby theater for the first time and absolutely loved the reclining chairs that also heat up. What a nice perk. Super comfy and enjoyable for the movie, the beer was an added bonus! read more

AMC UTC 14 - Cinema Near Me - San Diego, California

One of my favorite theatre's in San Diego, located inside of UTC mall, there are self service validation kiosks inside of the theatre giving you an extra two hours of parking free ( 3 hours total) the theatre itself is very roomie, the recliners are very comfortable, you have so much room between you and the person next to you. read more

Came here to see Toy Story 5 last night. Ticket prices are pretty average. They have very comfy heating/ cooling reclining seats. The AC definitely works well. There is much customer service to speak because everything is done at the kiosk when you first walk in. The only time you encounter employees is when they tell you where your theatre is and when you pick up your order from concessions. We went to the 10:45p showing and our popcorn was fresh and tasty. I have no complaints. read more

Convenient location inside the UTC mall. The recliners were very comfortable and I was surprised to see that there is a button for hot/cold recliner setting! We bought our tickets online so that we can arrive later and skip all the previews. Don't forget to bring your parking ticket because there is a validation machine at the theater! read more

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You can only order food or drinks from the kiosks, so make sure you scan your AMC memberships from your app to get your points! Despite this AMC being located at a pretty popular outdoor mall, we were able to enjoy this theatre as if it were just us and a few others. As most AMCs, you can get tickets online in advance or just use the self-serve kiosks at the front. I like that there's multiple of them so it's easy to grab tickets without needing to wait in any lines. $9+ for a regular popcorn a la carte, with the large popcorn being $10+. I like that the food pickup counter is large enough to get supplies like boxes or soda lids on each side. The staff was very efficient and we got our popcorn very quickly. I enjoyed the recliner chairs!!! (A must) Super grateful for them and the heated feature worked very well also. read more

AMC UTC 14 - Watched the Goat movie - Cinema Near Me - San Diego, California

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Food is made to order, decent deals. Only downside is everything is touch screen to select what you want. It's difficult to apply promotions and activating rewards without getting the help from the employees. There is only one that checks you in, and a single person making the orders, not taking them. Other than that the theatre is clean, seats are spacious and comfortable. read more

AMC UTC 14 - The movie I saw! - Cinema Near Me - San Diego, California

WOW!!! Theater totally revamped...NEW RECLINING SEATS! Super comfortable, BEST in the area. I used to frequent Cinepolis Del Mar but they've been having years of problems with their seats from mechanical, lopsided, & ripped leather, with management saying it's been difficult to get parts, I'm taking my business here and telling everyone about it! Buy your tickets online or at the kiosk when you enter. Few employees as they're mostly self serve now, from buying tickets to ordering food on screens, but the few employees that were there were all super friendly and nice. Bathrooms were clean and well stocked, food seemed fresh, fresher than most AMC theaters, convenient to park BUT validation only adds one hour. Miss the old Arclight extra 2 hours for parking. Got charged $3 for parking since F1 movie is over 2.5 hrs long (don't forget to add about 30 minutes for previews, and the time it takes to park). Since most movies aren't this long, 3 hrs is usually enough for a single movie. Loved their DOLBY Theater!!! Excellent sound system that rumbles beautifully. Seats don't recline flat but enough to be comfortable and plushy. Enjoy! read more

AMC UTC 14 - Dolby theater AWESOME! - Cinema Near Me - San Diego, California

Located inside the UTC mall, this is a nicely remodeled theater that's kept very clean. We purchased our tickets in advance and had an easy, smooth check-in. The recliner seats are comfortable and make the movie experience even better. read more

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I'm not sure why this is so low rated! It's a top notch theatre. Super clean, very updated in seats and self serve ordering stations. Bar is right when you come in. Staff is friendly. I have enjoyed every experience I have had here! read more

Love this theater. It was closed for a while and now it's back, remodeled and better than ever. The theater is very clean, the seats are nice, and they have a new computer based ordering system for food which makes things pretty easy (less lines). UTC mall does charge for parking over 2 hours now but there are small kiosks in the theater where you can scan your ticket to increase parking time...which is nice for longer movies or if you grab food first. There's so many great food options in the mall, parking is super easy and overall this was a great movie experience. read more

Doing to the movie with your service dog and/or brain injury, read this one. Pro tip. Park on level 2 handicap parking. Go up one level. That's the best parking option I have found. And don't forget to bring your parking ticket.... To validate. Pros - customer service is strong, where there are humans. Seats are comfy. Cons. Confessions. Only orderable on the screens. Which is really overwhelming and hard to navigate to anyone with autism, tbi or vision issues. And there is no way to order without using this system. It does not seem ADA Compliant or even friendly. I tried this theatre after swearing it off, due to ADA compliance (or lack). I tried it again. Bad idea for me. read more

LIke that this theatre is at the mall. Also lve that they host the Film Festival. They do have a couple theatres now where the seats are the lay back ones but there is no table in between so everyone is next to each other and they don't lay back all the way, the head part is still forward a bit and in my opinion uncomfortable. The theatres are clean and nice and a ton of them. The concessions are great and location fantastic. Better than the sit up theatre for sure which they still have mostly of, except they are stadium style so each person has a good view. read more

We were here for a movie preview a few months back. This movie theatre is outdated and small. They provide the usual overpriced snacks, popcorns, candies, soda etc. The bathroom is outdated as well and small. Staff service was just okay. read more

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I think the staff are more attentive with the shift to online and kiosk snack ordering. Recently renovated, most theaters have reclining seats and seat warmers. Great viewing experience. The only catch is to remember to get your parking ticket validated at the little scanner before you leave the theater read more

This was my first visit to this AMC theater and I thought it was really nice. The theater seats were clean and comfortable. The popcorn was freshly popped and the condiments station was organized. I restrooms were also very clean and well stocked. Overall, my friend and I enjoyed our movie (Fly Me to the Moon). One thing I wish that I had known was there's a station where you can validate your parking ticket. I left mine in the car by accident and ended up paying $6.00. read more

AMC UTC 14 - Cinema Near Me - San Diego, California

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Went on a Tuesday for their 50% off promotion and I would say that it's worth it. The reclining seats are very nice and have a heat setting. The theater was clean for the most part. The bathrooms, however, were pretty disgusting and most of the stalls didn't have toilet paper. The staff seemed friendly. They also validate for parking. read more

We were welcomed with open arms by TJ. Great personality and friendly. We love visiting other AMC theaters to check out the vibe. The popcorn was warm and the bathroom was clean. It's inside the mall which is great because you can dine before or after the movie. Give this location a try. read more

The future is here people... and by future, I mean an UPDATED theater with updated concessions. Basically, concessions is now contactless where you order at kiosks at the front. If you order a candy, you can pick that up right next to you. If you order anything else like a drink or food, you will pick that up at the pick up counter with an AMC worker. The interior is a lot more sleek and minimal. The theater auditoriums have been updated with comfortable reclining chairs, which also have seat warmers! The reclining chairs make the whole movie experience that much more enjoyable and comfortable. read more

Updating the review to include photos of the brand new Dolby Cinema that just opened at this location. It is the smallest of the 4 Dolby Cinemas in San Diego but what it lacks in size makes up for in comfort, recline, and the heated seats. read more

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Awesome theater!! Reclining seats with warmer are a win win for me!! Very spacious and clean! read more

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I get it's just a movie theater, but very unprofessional staff -- especially "Andres." He coughed on our popcorn and was extremely rude. Didn't realize they were hiring racist staff. It was embarrassing for me as a father. I hope with all the renovations they eventually get friendly staff ... read more

Cosmetic upgrades and recliner seats are nice, much needed considering how outdated this theater used to be, but they have completely wrecked their ordering system. Took us over 15 minutes to receive our popcorn, there's no formal system and is a complete free for all to get what you ordered. You also completely lose a perk from the premiere membership since they have eliminated the normal line vs premiere member line but the price of the membership is the same. Highly disappointed and I would much rather travel down the road to AMC La Jolla 12 in the future. read more

AMC UTC 14 - Order area where you receive an order number which you then have to take to pickup area. - Cinema Near Me - San Diego, California

Been here a very few times. Cool movie theater to watch films! Good memories here volunteering for the 2022 San Diego International Film Festival. read more

I enjoy watching movies at this theater since the past two years (2023 - present) since I live close to the mall. The reclining seats are very comfortable. The service is very good. The staff there are very friendly and nice. read more

AMC UTC 14 - Cinema Near Me - San Diego, California

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About 75% of the time that I come here, the parking things aren't working. They weren't tonight, and many people were having problems scanning their tickets. In the mens bathroom, 2 urinals were covered and not working, so we had a line. The Angelika Film Center is my favorite theater in town. I don't expect other theaters to be as good, but...this place is a disaster (and I hate the concession stand way of ordering food now). read more

Inside UTC mall, parking could be a challenge depending on the time of day. The cinema itself is small and partially in construction (? Some section seemed to be closed off). You get 3 hours of parking with validation. The staff are friendly and there's a bar attached to this theater. read more

I went to AMC UTC Westfield for the Captain America: Brave New World premiere, excited to see the film on opening night. Honestly, I probably wouldn't have left a review if it weren't for the incredible customer service I received from the manager on duty. I typically don't leave reviews unless something truly stands out, whether positive or negative, but she went above and beyond and it made all the difference for me. As a huge Marvel fan, I was excited to get the special Captain America popcorn bucket. Since I wanted to keep it as a collectible, the staff kindly gave me a regular popcorn box instead while keeping the bucket sealed in its plastic cover. After the movie, I realized I had accidentally left my bucket at the seat next to me. By the time I went back, it was already gone. I explained the situation to a staff member at the concession stand, and they immediately connected me with the manager. She listened attentively, asked to verify my receipt, and after confirming my purchase, she sincerely apologized that it had been taken. But what really stood out was what she did next. Not only did she offer to replace my bucket, but she also carefully selected the best-looking one, knowing that some had minor defects other customers had pointed out. That level of thoughtfulness and attention to detail really meant a lot! The theater itself was fantastic. Clean, well-maintained, and comfortable. The popcorn was fresh, the drink stations were tidy compared to other nights during higher traffic of customers, and the reclining seats made the whole experience feel extra relaxing. Again, not necessarily something I'd go out of my way to review, but it certainly contributed to the overall five-star visit. While I already knew this in advance, the only downside is the parking situation. Since the theater is inside Westfield Mall, you have to pay for parking, which can feel like an unnecessary added expense. It would be great if there were some kind of validation system for moviegoers. If I were reviewing purely on the theater itself, that might have brought my rating between 3-4 stars. However, the outstanding customer service I experienced, especially from the manager is what made this a visit worth recognizing. I only came with the expectations to enjoy a movie, but I left with an experience worth sharing. It's rare to find a team that genuinely cares about their guests, and this AMC absolutely delivered. read more

The movie started almost 25 minutes after the stated time. Ads, ads, ads... all at almost ear piercing sound level. The Dolbie system was good though during the movie read more

I looked up whether or not AMC would have comfortable chairs. Per their website, the Dolby theater has reclining seats and selected the Dolby "buy tickets" button and purchased from that link. When I bought the tickets, they were around $22 each, so I anticipated that they'd be the recliners as advertised. When I showed up, it was the regular seating, not the recliners. The movie was awesome, but I was not comfortable for 2 hours, and I had already paid, and the movie was about to start. I'm not sure how to buy tickets for the Dolby reclining seats since I had gone through the direct link. ANYWAYS. Rant over. The theater itself was difficult to get to from parking, which was scarce. We had to walk around the building and through the mall. Ideally a parking structure should be close to the movies, but I suppose that it's the malls' way to drum up business as people HAVE to walk though the mall to get to the theater. Parking does cost money, but THEY DO VALIDATE. Bring your parking ticket with you, and there's a little scanner against one of the walls. All in all, good movie, but difficult to get to, parking is scarce, and it's always expensive. I'd prefer to go to a Cinépolis for that price. read more

Overall 9/10 Came here during opening night for the taylor swift showing and it was packed. The staff was friendly and efficient even when the lobby was chaotic and crowded. The food was okay, the pocorn was constantly fresh which was a bonus! I was scared at firdt because the reviews were pretty bad. However the parking and validation was a breeze. I believe it's a skill issue if you cant figure out how or where to validate your ticket. It has multiple validation machines along the walls. I saw some people scan there ticket and leave right away even after it said validation failed. I waited until the screen said validation successful. You just have to be patient. As for the parking, there are signs all over the mall leading you to AMC. I only gave it 9/10 because of the lack of human interaction given that the whole theater has gone fully automated. It is not as efficient as it seems. When there are multiple kiosk's glitching, people who dont know how to use it, or when it simply stops working - it adds more delay. read more

I don't know what's happened to AMC and especially the AMC at UTC. It should be well managed and maintained. It has great reclining seats. But Tuesday 12:45 showing of F1. Got tickets and seats online. Got to theatre. No one said anything when we showed the tickets to get in. No one sent us a notice or email. We have paid Premier membership level. We go into the theater (theater 1). Sound but no picture. There's no sign at the theater that there will be no show. No one from staff comes into the theater to tell people no show. Several in audience go to desk. The report they don't have anyone who can fix the picture. We can go to desk and get our money back. Is this any way to run a railroad??? Also the sound was loud and distorted. Definitely not quality sound. The best part was the nice fully reclining seats. The worst part no picture. In the old days they had picture but no sound. (silent pictures). Now the new thing is loud sound but no picture. Like phone with screen that doesn't work. read more

Came here the other night, generally it's an ok theater, but due to their "remodeling" would not recommend. The popcorn tasted old and stale and the staff weren't really helpful in guiding thru the chaos of the remodeling. The only highlight of the theater was their recliner chairs and how they offer heated and cooling options to them. Very disappointing overall. read more

Movie never showed and was cancelled...and we weren't the only ones. As we were coming in, there were people before us getting a refund for it not working. The kids working there did the best they could and refunded us. Very disappointing, and will never be coming back. also the Diet Coke tasted awful. 0 stars if I could read more

Horrible experience. They had no food. When we asked they said it was "too busy." The only food options were popcorn and nachos. The popcorn had no butter, and the cheese for the nachos was cold. The only soft drink option was root beer. Also the recliner seat was broken. When I tried to recline, it went lopsided and I ended up with a sore neck for a day. For a busy theater in an "unpscale" location in La Jolla, it was pretty ghetto. We won't be back. read more

staff rude, incompetent, specially the manager. would not let me in with a sealed sees candies gift, after I bought $48 dollars worth of their snacks and another $47 in tickets. basically ruined my movie night, zero respect for the customer, zero eye contact or any human dignity, just the least untrained employee ( if you can call them that), zero for creating a client experience, no wonder AMC is broke and a joke of a company since 2019. hopefully they go broke again and again until they see their competition eat their lunch, Cinepolis, The Lot in La Jolla CA read more

Auditorium 11, reclinable seats to the point of almost like sleeping in a bed. Super comfy chairs that are heatedt. I've only ever seen movies here twice, including today. They should fix their parking validation machine though. Otherwise, it's pretty solidt and comfy. read more

AMC UTC 14 - Woody Harrelson in Last Breath. - Cinema Near Me - San Diego, California

Date of visit: January 8, 2023 While I was bummed that the Arclight had closed at Westfield UTC, I was surprised to see that AMC had turned it into its newest acquisition... and then I attended a movie there. Even though the marquee says AMC, it still has the Arclight feel to it. That is, the seats, while plush, don't recline; there's no dedicated line for AMC Stubs/A-List members at the concession stands; and you can't even refill your drinks the way you want it seeing how there isn't a Coca-Cola Freestyle machine. (I guess the other AMC cinema locations I frequent have spoiled me.) Additionally, the individual theaters don't have the movie playing listed on the outside - I had to use my app to see which theater was playing M3GAN. Overall, I felt that all AMC did was put its name over the Arclight's bones without upgrading the theater to its normal standards. I guess next time I'm in the area, I'll just drive further down to the AMC 12 in La Jolla (at least there, you don't have to worry about getting your parking validated). read more

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