Tarek from TMT Motors helped me purchase my 2nd car for a very reasonable price. I've been…read moresearching for a used car now for months that doesn't have too many miles, good gas mileage, and not over priced. Tarek was professional, answered any questions I had, and assisted me throughout the whole process. If I am in need of another used car, I would def come back here to see what they have in stock.

Scummy business, rented a U-Haul from them since they do U-Haul rentals as well, got charged for…read moreitems and insurance that I didnt ask for, they also didn't even ask if I needed anything, just added it to my bill. Thought I wouldn't notice, called them out and then they were "shocked" that they were there, said they'll fix it, still haven't fixed it NICE

Ghana and Ivan fruad and scam people. They respond to issues don't offer warranty or any…read moresolutions. you'll have better luck going to any other dealer that is transparent and won't hide issues. They false advertise saying things in the car work and then as soon as you drive off thiose things don't work. I have proof of their horrible customer service. Along with a voice audio of Ivan threatening me which I couldn't attach he said he would show up to my job and make a scene! update 6/16/26: after making me come in, Ivan and the Indian guy wasted one hour and 15 mins of my day. They told me to pick up the plates that hadn't arrived one month and a half later and once I waited for almost two hours told me the system doesn't work. The Indian guy is unprofessional and started raising his voice. Talk about great customer service he's racist and discriminates against women lol

Ghani your response is un true. The dishonesty that I've dealt with since purchasing the vehicle…read morefrom you is crazy. My mechanic scanned the vehicle as it had store codes that were wiped. These were transmission codes. The vehicle presented issues 10 days after it was bought. This was brought to your attention and you failed to reach back out to me until after the 30 day period. I would never recommend anyone to buy a vehicle from here. You are dishonest and a scam artist. When attempting to purchase GAP insurance you did everything in your power to make sure you talked us out of it. The only person that was ever honest through this whole process was Ivan. Would not recommend anyone this place. Save your money and go elsewhere, or bring a mechanic and have them scan the car to make sure there is no stored codes.

When a dealer does not attempt to open the room for negotiations, it means they have already…read morediscriminated against you and made up their mind they do not want to sell you a vehicle. You know it is discrimination when the vehicle has been on their lot for months, not days or weeks, and has not even been test driven to the point the battery needs to be charged for your test drive. I support non-franchise dealers before I do franchise dealers, but not when you practice discrimination.

My fiancé and I purchased a car here about 3 weeks ago. Being that we were nearly 100 miles away, I…read morecalled in advance to check that the car was available and to see about financing. I was told by the person on the phone, Rick, that the finance company would not approve financing without adding on their warranty, which was an additional $2800. We made the trip out there and after sitting down to talk financing, I mentioned that the price was pretty high, considering the year and condition of the car and then suddenly they're talking about how they're already giving me a massive discount despite the fact that at NO point from when I called to when we were looking at the car, did they ever talk about giving us a discount. At this point, the finance person we were talking to just up and left and the manager took over. I asked for $350 off and they gave me very hard time about it, however they did approve it. They have you sign all the paperwork with a computer screen half turned towards you. The car gave us a flashing check engine light on the way home. Once reading the paperwork that was emailed to us, I saw on the warranty page as well as the financing page that it states that the warranty is not required or considered for accepting financing. This was very upsetting as we were told, Prior to ever making the trip over; that we would need to have the warranty to secure the financing. When signing the paperwork they do not go into detail about the warranty, They hardly even bring it up. The manager agreed to refund the warranty, however, because "he's losing money on the deal" He has to take his cut of our refund ($1,600) And then we can have the remaining $1,300. I explained to him that We were told we had to have the warranty To secure the financing by Rick. He did not seem to care and instead of doing the honorable thing which would be to return the full value of the warranty because we were lied to by one of his employees, he insists on taking his cut. Despite us being lied to, despite book value on the cars loan paperwork listed as under 5000 (the care was listed at nearly 10k and we purchased for 8.4k) despite that we asked and they agreed on an additional $350 off, and despite that we were told they get most of their cars from auction. So instead of Acknowledging the fact that we were lied to by one of the employees And making things right by refunding us for the full amount of the warranty; They are still going to take their cut of $1600 and they are not even honoring the $350 that I requested off (I never originally requested the $1,600 off. As previously stated we came there, assuming we were going to pay full price, and were not told about a discount until I directly questioned what they were talking about) It seems to me like they only gave us the additional amount off to get us approved for financing, but because they were taking less on the car, they added the warranty so that they could still make an additional profit. Every time I call, they say that the manager is gonna call me back and he never does. But of course, when I was calling to originally buy the car, they were l quick to call back. This could have been a much different review, despite the slimy hard selling techniques; I did like the car, however I cannot stand behind being purposely misled and lied to and when Confronting them about it, they refuse to actually make it right. The trust is gone. I have to agree with the negative reviews. Please do not buy a car here. I will never return. What does it say about a business if they do not care about making things truly right?

I never got the chance to leave a review for our salesperson, Jeff McPike, but he absolutely…read moredeserves one. From the moment we walked in, Jeff was honest, straightforward, and never made us feel pressured. He took the time to answer all of our questions, explained everything clearly, and guided us through the entire process of purchasing our new Honda Civic. His professionalism and transparency made what can often be a stressful experience feel smooth and comfortable. I truly appreciate his patience, integrity, and willingness to help us make the right decision. If you're looking for a salesperson who genuinely cares about his customers and values honesty over pressure, I highly recommend asking for Jeff McPike. Thank you, Jeff, for making our car-buying experience such a positive one!

I purchased a lifetime oil change package from this dealership with the expectation that routine…read moremaintenance would be convenient and professionally managed. Unfortunately, my experience consistently fell short of that expectation. Oil changes routinely took between two and three hours, even when scheduled in advance. Over time, it also became increasingly difficult to reach anyone directly by phone, as calls were routed to voicemail with the expectation of a callback rather than allowing customers to speak with a service advisor. On one visit, I notified the service department ahead of time that my vehicle required a specific oil filter so they could have it available. Despite that notice, the filter had not been ordered, resulting in further delays. The most concerning experience involved my brakes. I was advised that brake work was necessary, yet after leaving the dealership, my brakes failed almost immediately. It was an alarming and potentially dangerous situation that significantly undermined my confidence in the quality of the service being provided. I later corresponded with the service manager in hopes of addressing these concerns. While I appreciated receiving a response, I was ultimately disappointed by how the issues were handled. I did not feel that the seriousness of the situation was adequately acknowledged or resolved. I rarely leave negative reviews, but I believe it's important to share an honest account of my experience. I had hoped that purchasing the lifetime maintenance package would provide peace of mind and a long-term relationship with the dealership. Instead, it became a source of repeated frustration and, in one instance, a genuine safety concern.

Worse place to get a car, only 30 day warranty cause they sell lemon cars. Do not go thereread more

First off, let me say that I did not buy a car from this lot, nor will I ever. I am looking to buy…read morea car so i stopped in to take a look. The owner, Steve, came out and "sort of" greeted me. After I said "Hey, what's up?" He responds with, "nothing much, just drinking my f*ing coffee." From this moment I was pretty certain I would not be buying from this guy. I have the following issues with this guy. 1. After I told him my budget, he immediately shot me down and told me I wouldn't find something in my budget. 2. He didn't know the cars on his lot that he was pointing at, nor did he know the prices. 3. Half of his cars looked like trash. 4. Nearly every other word out of his mouth was a swear word, I'm sorry but i don't think you're cool, I don't think your funny, but rather you are rude, inconsiderate, and a total douche. 5. He spent most of our conversation talking about himself and how he built this company and earned his way there---I don't really care about you, I just want a car! 6. He went on to tell me that I don't know what I want and told me to cut the B.S. Seriously?! How are you in business like this?! I politely looked around after he was done babbling and then swiftly went my way. I will never again waste my time on this place. AVOID IT AT ALL COST!!!

AMAZING! CUSTOMER SERVICE!!!! Jalal is a very nice guy and always cares about the customer. He's…read morehelped me numerous times with getting a car. He also treats his employees with great respect and he has a great sense of humor. All the other employees are also very nice. They cater to your needs and treat you like they have know you for years. I'm so grateful for what they have done I help them out as well. They are a car sales lot that has been around for years servicing the area. I don't trust a lot of dealerships especially small ones. But this one is different. It's worth the experience. And this is coming from me a person with high standards. Rose Auto Sales is amazing. Im treated better at Rose than any big car dealership I've done business with in the past. They also just started a car rental program that's pretty sweet! If you're reading this I highly recommend you check this place out. Great experience 1000%.

The best customer service ever they go above and beyond for there customers…read more I would totally recommend that dealership

Ben is a Very honest man and better business person. Ben will make you whole if there is an issue…read morewith your purchase. I have known Ben for many years and I recommend him to everyone I know that wants a dependable vehicle to drive. Lloyd

I have purchased cars from Ben and I'll keep coming When you have a problem he makes sure to get…read moreit repaired,no questions asked.You can be assured of that fact!

My coming to San Diego Toyota was a great charming surprise from the early morning I walked in got…read moregreeted by the Guard and brought forward to the sales attendant Rachel! Thank you for the good care with the team for they just had The Car for me. A used one to that matter but is perfectly ideal for my use! From the manager to the Funding Finance Person, Veronica, it all went smoothly! Thank you for the time spent and well deserved recognition for Norm Reeves Toyota! ! Cheers !!! Spending quality time rounding up with the service given

I had an outstanding experience working with Garrett Evans at Norm Reeves Toyota. He was friendly,…read morepatient, and incredibly helpful throughout the entire process of purchasing my Toyota Tundra. Garrett made everything easy to understand and was never pushy. His customer service was top-notch, and I couldn't be happier with my new truck. I highly recommend Garrett to anyone shopping for a vehicle!