Bought a 2018 Tahoe from Zach at Carnova. Their mechanic said the vehicle was solid. My independent…read moreinspection disagreed. The inspection found a fuel-system fault with an estimated repair cost of roughly $2,500. When I confronted Zach he disagreed and stood behind his mechanic. They offered $1,300 and acted offended that I questioned their mechanic at all. Apparently "trust us" was supposed to outweigh an actual inspection report. What really completed the experience was watching their lot attendant accelerate hard out of the parking lot to get gas as it was on enpty which may have created the damage. Confidence inspiring. DO NOT BUY A VEHICLE HERE AND GET A 40 POINT INSPECTION FROM TRUST AUTO DOWN THE STREET IF YOU DO.

I called Carova ready to buy a car today. Note for management. Carlos does not want to sell cars…read more As a business owner myself I would find someone else ASAP. First, I was given the runaround with multiple costs even though the ad I was looking at online (posted by them) was cheaper. I had to physically pull up an image of THEIR add online for them to honor that price... speaking of... 4.5k tax on a 23k car??? WATCH FOR THEIR HIDDEN FEES!!! When I requested a OTD price sheet Carlos gave me the runaround stating they don't do out the door pricing and ended up hanging up on me when I questioned why. I'm buying my car elsewhere and do not recommend this shifty salesman to anyone.

The best customer service ever they go above and beyond for there customers…read more I would totally recommend that dealership

AMAZING! CUSTOMER SERVICE!!!! Jalal is a very nice guy and always cares about the customer. He's…read morehelped me numerous times with getting a car. He also treats his employees with great respect and he has a great sense of humor. All the other employees are also very nice. They cater to your needs and treat you like they have know you for years. I'm so grateful for what they have done I help them out as well. They are a car sales lot that has been around for years servicing the area. I don't trust a lot of dealerships especially small ones. But this one is different. It's worth the experience. And this is coming from me a person with high standards. Rose Auto Sales is amazing. Im treated better at Rose than any big car dealership I've done business with in the past. They also just started a car rental program that's pretty sweet! If you're reading this I highly recommend you check this place out. Great experience 1000%.

Worse place to get a car, only 30 day warranty cause they sell lemon cars. Do not go thereread more

First off, let me say that I did not buy a car from this lot, nor will I ever. I am looking to buy…read morea car so i stopped in to take a look. The owner, Steve, came out and "sort of" greeted me. After I said "Hey, what's up?" He responds with, "nothing much, just drinking my f*ing coffee." From this moment I was pretty certain I would not be buying from this guy. I have the following issues with this guy. 1. After I told him my budget, he immediately shot me down and told me I wouldn't find something in my budget. 2. He didn't know the cars on his lot that he was pointing at, nor did he know the prices. 3. Half of his cars looked like trash. 4. Nearly every other word out of his mouth was a swear word, I'm sorry but i don't think you're cool, I don't think your funny, but rather you are rude, inconsiderate, and a total douche. 5. He spent most of our conversation talking about himself and how he built this company and earned his way there---I don't really care about you, I just want a car! 6. He went on to tell me that I don't know what I want and told me to cut the B.S. Seriously?! How are you in business like this?! I politely looked around after he was done babbling and then swiftly went my way. I will never again waste my time on this place. AVOID IT AT ALL COST!!!

My coming to San Diego Toyota was a great charming surprise from the early morning I walked in got…read moregreeted by the Guard and brought forward to the sales attendant Rachel! Thank you for the good care with the team for they just had The Car for me. A used one to that matter but is perfectly ideal for my use! From the manager to the Funding Finance Person, Veronica, it all went smoothly! Thank you for the time spent and well deserved recognition for Norm Reeves Toyota! ! Cheers !!! Spending quality time rounding up with the service given

Highly recommend Norm Reeves Toyota and specifically Charlie Sears! I was looking for my first car…read moreand came here after a really negative, rude experience at a nearby Honda dealership. Charlie was an absolute breath of fresh air--patient, kind, and thorough in answering all my questions. He even followed up the next day to make sure I was loving the new ride. Buying my first car was so much easier and better than I expected, all thanks to him!

AVOID AVOID AVOID I…read morebrought my 73 year-old little old lady friend to buy the clean 2006 Range Rover Sport on the lot. She paid full price, cash for it. It was in good shape but it was filthy, inside and out. So JJ agreed to have it detailed and prepared for pickup 3 days later. When we arrived to pickup the vehicle after two hours of fighting traffic from Orange County, JJ said there was a problem and the vehicle wasn't ready for us. (He couldn't tell me before I left and wasted time and money to get there? Of course not, he could care less, and has no concern for others time schedules.) JJ's excuse was the detail guy pushed all the buttons in the center console and messed up the suspension. Is that possible? Autobaun held onto the vehicle for another week - they had it at Land Rover Carlsbad dealer to reset the suspension. I always had to be the one to initiate communication. JJ's usual response: it's my day off, or "my manager isn't in". He finally delivered it, not on a truck, but they had driven it from SD and used up all the fuel in it. It was also delivered filthy, and DAMAGED. The rubber door liner had a massive gaping hole 6 inches long, which wasn't there when we bought the vehicle. JJ refuses to fix the problem even through the Land Rover dealer in Newport Beach has a $269 repair estimate. JJ says "drive it down here and we'll fix it". Yeah right. Just fix it you GD shister. Fing unbelievable. JJ had multiple chances to make this right. Instead he choose to live up to the po$ used car salesman connotation. This place has no integrity and employs people who echo that mindset. My recommendation is to avoid this place and seek your new ride elsewhere.

just now i would advise you to not buy from this place. It…read morewas a struggle since day 1. A week after we traded in our vehicle we had to come back to resign the contract due to an error. We were also told when we signed the contract that we wouldn't have to make our vehicles monthly payment that was due in a week if we traded it in. The payment came out of our account a week later and when we called to get a refund we kept getting the run around for a couple of weeks. Looking at the contract and calling the lender of the vehicle we traded in, we found out that they didn't pay off the vehicle for the correct amount listed on the contract. It's been over a month and we are STILL trying to work out getting our money back. We are not people to write negative reviews but felt this one was warranted.

Great staff, smooth process, 5 star experience. Thank you Arshad and team for helping me get my…read moredream truck! I recommend this place to anyone looking to buy a car!

Such a great smooth process. Thank you so much Arshad for helping my husband and I buy our dream…read morecar! 5 star experience from start to finish

I never got the chance to leave a review for our salesperson, Jeff McPike, but he absolutely…read moredeserves one. From the moment we walked in, Jeff was honest, straightforward, and never made us feel pressured. He took the time to answer all of our questions, explained everything clearly, and guided us through the entire process of purchasing our new Honda Civic. His professionalism and transparency made what can often be a stressful experience feel smooth and comfortable. I truly appreciate his patience, integrity, and willingness to help us make the right decision. If you're looking for a salesperson who genuinely cares about his customers and values honesty over pressure, I highly recommend asking for Jeff McPike. Thank you, Jeff, for making our car-buying experience such a positive one!

I purchased a lifetime oil change package from this dealership with the expectation that routine…read moremaintenance would be convenient and professionally managed. Unfortunately, my experience consistently fell short of that expectation. Oil changes routinely took between two and three hours, even when scheduled in advance. Over time, it also became increasingly difficult to reach anyone directly by phone, as calls were routed to voicemail with the expectation of a callback rather than allowing customers to speak with a service advisor. On one visit, I notified the service department ahead of time that my vehicle required a specific oil filter so they could have it available. Despite that notice, the filter had not been ordered, resulting in further delays. The most concerning experience involved my brakes. I was advised that brake work was necessary, yet after leaving the dealership, my brakes failed almost immediately. It was an alarming and potentially dangerous situation that significantly undermined my confidence in the quality of the service being provided. I later corresponded with the service manager in hopes of addressing these concerns. While I appreciated receiving a response, I was ultimately disappointed by how the issues were handled. I did not feel that the seriousness of the situation was adequately acknowledged or resolved. I rarely leave negative reviews, but I believe it's important to share an honest account of my experience. I had hoped that purchasing the lifetime maintenance package would provide peace of mind and a long-term relationship with the dealership. Instead, it became a source of repeated frustration and, in one instance, a genuine safety concern.

Dr. Car Splits the lot with another car lot and will lie to you and tell you they're not around…read morewhen they are and try to sale you broken down vehicle he has. But since I wrote this he now threatens to evict Cali cruiser auto sales because why? You were the first one I dealt with there so I leave my review of your business. They at least have vehicles worth stopping to look at unlike the ones you're selling. nothing but second hand vehicles that should never be sold to anyone. should really consider other options before stopping by this place. They ask me to delete this review but it's a honest review. I not making false statements and I'm entitled to letting other people know about the business. If get evicted from this should not happen over a honest review.

Best place to get a car Friendly and honest…read more Definitely check it out and see for yourself